Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery happy homeowners!
The service we have recieved is outstanding. I would definitely recommend! Our sales guy, Ian was very welcoming, honest and explained everything in great depth. Thank you so much for giving us the opportunity to get on the housing ladder and making the process so much more easier!
Danny · 23 March 2023
Agent replied · 25 October 2024
Hello, we're so glad to read this, ensuring people have a positive experience as they move into a new home is what makes our work so fulfilling. We hope you make lots of amazing new memories in your new home and please, keep in touch!
★★★★★ 5/5
TrustpilotOur house purchase with Plumlife was…
Our house purchase with Plumlife was made easy thanks to Ian the sales advisor who was exceptional from start to finish. Whilst the house was being built Ian did a great job explaining everything to help understand the construction process. He was always available and helpful.
Janet · 24 April 2023
Agent replied · 25 October 2024
Hi Janet, thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We hope the rest of your journey with Plumlife goes just as well. Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 5/5
TrustpilotIan was great throughout the process…
Ian was great throughout the process kept me up to date on everything that was going on. Thanks for all good help Ian
Jm · 8 September 2024
Agent replied · 25 October 2024
Thank you for taking the time to share your feedback with us, we're really pleased to hear about your positive experience! Kind regards, Plumlife.
★★★★★ 1/5
TrustpilotThe wall at the back of our house…
The wall at the back of our house collapsed very easily due to the strong wind. I've been calling for three months, but they haven't come up with a solution, they say we can't repair the fences because the house is yours, what kind of understanding is this, they get money every three months without interruption. When we have a problem, they say we can't do it, and it's not our responsibility. What are we paying for? They do not produce any solution, I will complain to the council and stop pay management fee will continue to call until a solution.Avoid this company….
Mustafa · 28 February 2024
Agent replied · 25 October 2024
Hi Mustafa, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotHelpful and friendly
I needed a flat fast so I could start work in Manchester. The Plumlife team got me moved in within days into the Chips building. Melanie and Edward were very helpful! Rent to buy scheme is something that should be done more to get young people on the property ladder.
Rupert · 6 September 2022
Agent replied · 25 October 2024
Hello,Thanks for taking the time out your day to visit our Trust Pilot page and leave such a great review.We're so glad to have helped you quickly find a flat in Manchester and we hope you settle down quickly in your new home and in your work.We'll pass your feedback onto Melanie and Edward's manager too.We also agree that the rent to buy scheme is a really positive one, we hope it benefits you as time goes on.Thanks again!
★★★★★ 5/5
TrustpilotIan was great throughout the whole…
Ian was great throughout the whole process. He communicated and kept me up to date with progress/pictures when promised. Thank you Ian!
Charlene · 31 July 2024
Agent replied · 25 October 2024
Hi, thank you for taking the time to share your experience with us. We will pass your brilliant feedback onto Ian and the Plumlife team. We hope you are enjoying your new home! Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotThank you for an amazing experience
Sarah Aylott and Kelly Pochodaj looked after my case, which was definately not the usual scenario. They were amazing, so helpful and really went out of their way for me. Thank you!!
Sharon · 13 November 2025
Agent replied · 22 November 2025
Hi, thank you for taking the time to share your feedback, we're really pleased to hear about your experience! We will pass your feedback onto Sarah, Kelly and the team. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotGreat service
Ian was so supportive, attentive and helpful throughout, making the process seamless - especially for a first time buyer like myself.
Abigail · 30 July 2024
Agent replied · 25 October 2024
Hi Abigail, thank you for taking the time to share your experience with us. We will pass your feedback onto Ian and the Plumlife team. We hope you are enjoying your new home! Kind regards, Plumlife.
★★★★★ 1/5
TrustpilotWrongly taken money and now withholding it!!
Completed to 100% staircasing on 16th April. They Failed to cancel the direct debit for the rent which was an instruction from our solicitor and what can only be described as sheer incompetence this resulted in them subsequently taking the money on 1st May! It is now the 13th May and we are yet to receive our money returned to us. This has put us in great financial difficulties as we have had our first mortgage payment go out also on 1st May which was a double payment. They are dragging their feet and are unresponsive to emails despite chasing daily! Yet to respond to the complaint I have raised in relation to this on 8th May online with their 3-5 day acknowledgement timescale. AVOID AT ALL COSTS. QUICK ENOUGH TO TAKE YOUR MONEY BUT NOT QUICK ENOUGH TO RETURN IT
Kyle · 13 May 2025
★★★★★ 5/5
TrustpilotThe Marina and park at New Islington is…
The Marina and park at New Islington is always kept in a great clean condition. The caretaker Paul is so friendly and always really helpful.
Faye · 26 January 2024
Agent replied · 25 October 2024
Hi Faye, thank you very much for sharing your thoughts with us, we are really pleased to hear this! We will share your great feedback with Paul and the team at New Islington. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotKaty is a super ⭐️ star
Katy has been very, very helpful and I’m so grateful that she manages our residence. She’s always willing to listen and help. Thank you Katy.
Mrs · 20 December 2023
Agent replied · 25 October 2024
Hi, thank you very much for taking the time to share your experience with us. We will pass your brilliant feedback onto Katy and the team. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotIan Burns is a credit to Plumlife!
Ian Burns was fantastic throughout our move process! Even when the move was complete he had the courteous to knock on our door to see how we were settling in.
Ben · 18 March 2025
★★★★★ 5/5
TrustpilotSimone Noonan is Amazing
I have had a plumlife home for 4 years. Selling mine and have to say Simone Noonan has been truly amazing. Words cannot express how professional and helpful she is. A true asset to plumlife.
David · 13 March 2023
Agent replied · 25 October 2024
Hi David, thanks for taking the time out of your day to leave a review.First of all, we're really glad to hear about how Simone has helped you on your journey to sell your Shared Ownership home.We hope you've had a great 4 years in the home and we'll pass on this compliment to Simone and her manager.Have a great day, Plumlife.
★★★★★ 1/5
GoogleSo unprofessional… booked a second viewing and they forgot to inform the tenants about the viewing and we couldn’t see the flat. Would not recommend.
Lara · 10 July 2026
★★★★★ 1/5
TrustpilotIf I could give Plumlife no stars I would.
If I could give Plumlife no stars I would.I strongly urge people to research Plumlife before using them.They take a monthly service charge which includes cleaning of communal areas, window cleaning etc but these services rarely take place and Plumlife ignore any requests for dates cleaning/windows have supposed to have been carried out, therefore they are receiving money for nothing.When you send an email to them they do not respondWhen you try to contact the scheme manager you are told they will ring you back but never do.They send random requests for money on top of your service charge for "unexpected costs".Why they are allowed to get away with this is beyond belief.They have a Facebook page but will not respond to requests or comments.Please, please, please do not use Plumlife until you have spoken to owners on their schemes - at which I guarantee you will not find a happy one, or until you have read reviews on sites about them. Read their Facebook page which is full of comments from unhappy people.The Company is an absolute disgrace
Janet · 1 February 2021
★★★★★ 5/5
TrustpilotHighly recommended from start of application to completion
We have nothing but praise for Plumlife with the acquisition of the property. We primarily had Ian Burns working on our behalf who was nothing short of fantastic. He made the acquisition of the property as smooth and as hassle free as it could possibly be from the initial phone call to completion of the property and dealt with everything in a friendly professional manner. We cant possibly recommend him highly enough. A credit to plumlife.
Daniel · 13 July 2023
Agent replied · 25 October 2024
Hi Danny,This was a real pleasure to read, thanks for leaving this review for us. We're really glad that every step of the home buying journey was positive, that's what we thrive on. We'll make sure this great message is passed onto Ian and his manager.Have a great day, Plumlife!
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service, helping me go through all the way to completion.
Amin · 22 January 2026
Agent replied · 20 March 2026
Hi Amin, thank you for taking the time to share your feedback. Wishing you all the best in your new home! Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotI appreciate the smooth
I appreciate the smooth, efficient and professional service you have provided throughout the process. Very effective team.
Rachel · 8 December 2025
Agent replied · 23 December 2025
Hi, thank you for taking the time to share your feedback, we will pass your comments onto the team. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotVery helpful gave me availability to…
Very helpful gave me availability to suit my need , very lovely on the phone excellent service hopefully I will get him again in the future
Kerry · 12 September 2025
Agent replied · 22 October 2025
Hi, thank you for taking the time to share your feedback with us, we will pass your comments onto the team. Kind regards, Plumlife.
★★★★★ 1/5
TrustpilotYou can pick your house but not your…
You can pick your house but not your neighbours. I have the neighbour from hell.dont leave bins in entry.dont raise your fence to stop neighbours cctv spying on you .dont let grandkids play ball .sticking notes through my letterbox .putting notes in his window .using foul language the list is endless what do plumlife do ....nothing.!
John · 19 August 2024
Agent replied · 25 October 2024
Hi, thank you for getting in touch. We take all feedback we receive seriously and would like the opportunity to look into this further. We have requested further details from you via Trustpilot so we can share your feedback with the team. We hope to hear from you soon. Kind regards, Plumlife.
★★★★★ 1/5
TrustpilotCowboys from sales to ongoing support.L…
Cowboys from sales to ongoing support.L and resales.I was looking for a property and couldn’t afford to get on the market fully, I was pointed in the direction of Plumlife..... I looked at the new build and it was in a nice area and looked nice. There was a fair few defects noticed on the property. I was rest assured by the sales man that this would all be ‘sorted’ and ‘not a problem’ before I moved in. Just need your deposit kept on coming up repeatedly. So further into the property I asked questions about work I could do to the property and was told ‘yeah, absolutely, get it done’ ‘it would look nice’ etc etc as long as I didn’t go knocking down walls but even then it wasn’t really dismissed. The conversation said that Plumlife would even contribute or pay for somethings if I sold it. I asked about resales and was told it was a ‘doddle’ and as simple as letting Plumlife know and getting the estate agent around to value the place and it’s on the market and gone..... Well I walked away at this point to have sometime to think and this was met with call after call from different agents as the main site salesman was no off ill. I felt forced but didn’t want to miss out on the house and put the reservation fee down. Then it was militant calls from Plumlife with you must get this complete, you must get this complete. This was stressful in itself.I was bombarded and finally on the completion date I was taken through the fastest handover on earth a phone call on his mobile to say that the money had gone through then boom he was out of the door. Wasn’t until he left I noticed that I didn’t even have the right handover pack.None of the jobs had been done and there was no record of them being reported, shock horror. Tried speaking to Plumlife constantly dismissed, ending up going through greater places which oversee them and that was a barrel of laughs until I spoke to the manager and he came out and oversaw some of the jobs needing completion. But he’s where it hurt the most, I have spent thousands on doing the property up to a high standard, to find out that when it comes to selling it is nowhere near as described and that Plumlife won’t pay for work completed to increase the value. I need to get a surveyor in and submit to Plumlife so that they can agree the selling figure. As long as they get there hands on a another victim. Wasted 2 years of my life stuck in a home where I can to get out cause of these selfish money centric companies don’t care about the people trying to start life.
J · 27 July 2020
★★★★★ 5/5
TrustpilotEdward was so helpful and professional…
Edward was so helpful and professional and he saved our lives 😊 He really went out of his way to provide the information we needed to purchase a new house.
Gerald · 17 March 2023
Agent replied · 25 October 2024
Hi Gerald, thank you so much for leaving this wonderful feedback. We'll make sure it's passed onto Edward and his manager.We hope the rest of your home buying process goes just as smoothly, please let us know if you need anything else!
★★★★★ 5/5
TrustpilotJade our manager at Annesley Crt Monton…
Jade our manager at Annesley Crt Monton is very helpful in all situations, whether it be an enquiry,repair, or query. Brilliant manager.
Christine · 17 October 2023
Agent replied · 25 October 2024
Thank you for leaving such a positive review about Jade. We're so glad to hear that she's gone above and beyond to help out. We'll make sure that we pass this comment onto Jade and her manager.Thanks again and have a great week, Plumlife.
★★★★★ 5/5
TrustpilotReally friendly experience from…
Really friendly experience from everyone I spoke to start to finish. Whole experience ran smoothly and would highly recommend.
Customer · 6 November 2025
Agent replied · 22 October 2025
Hi, thank you for taking the time to share your feedback, we're really pleased to hear about your experience! We would like to wish you all the best in your new home. Kind regards, Plumlife.
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