Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAppalling estate management company
Appalling estate management company Dangerous trees !footpaths not up to standard and doesn’t fall under the definition of a footpath graffiti rubbish and broken glass every where I live in a rubbish tip
Dave · 10 May 2023
Agent replied · 25 October 2024
Hi Dave,Thank you for taking the time to leave us a review. We can see you have left a review before, so we sincerely apologise if you have not been able to contact us to address your concerns.As before, we would love the opportunity to investigate this for you. Without knowing details of where you live, we can not provide you an answer within a Trustpilot comment. Therefore, could we please ask you forward your complaint to directory@plumlife.co.uk and marketing@plumlife.co.uk? We will do everything we can to investigate this asap.We hope to be able to speak to you soon.Thank you.
★★★★★ 4/5
TrustpilotWonder woman
I am really impressed with Katrina at plumblife chorlton derwett ave she is so efficient and professional always answers all queries she a
MRSKATHLEENTIERNAN · 2 June 2025
★★★★★ 1/5
TrustpilotCaught them using our purchase as a…
Caught them using our purchase as a show home so now they have pulled out because of this reason. Plumlife if it was to with 28 days then why call us in for the snag list. Be aware this will be asked when we contact the Manchester evening news and made public so I suggest someone from Plumlife or cube homes contacts us immediately. The plot is Kerala vale road water mill gardens plot1. If you obviously have been doing this to customers for a while now to keep their reservation fee and make a profit then this will be challenged also.
Steven · 4 June 2021
★★★★★ 1/5
TrustpilotWhat a joke plumlife are
What a joke plumlife are. Cube homes you should be ashamed of yourselves using this company. They are a joke. The staff are very rude even the management. They have no customer service skills whatsoever. People steer clear of the building plots these people are selling. Once they have your money they couldn’t give a sh-t. I have heard they are stealing peoples reservation fees as if you don’t make 28 days that’s you reservation fee gone and you’ve been removed of the reservation. These people are worse than bank robbers.
Steven · 2 June 2021
★★★★★ 5/5
TrustpilotPurchased our first home with Plumlife
Purchased our first home with Plumlife, with the support from Ian Burns who has been excellent during the process, very helpful and great communication, would highly recommend, nothing too much trouble for Ian, thank you.
Kathy · 15 February 2023
Agent replied · 25 October 2024
Good Morning Kathy,We're so glad to read this, ensuring customers have a positive experience and are communicated with regularly, is really important to us.It's great to hear about your experience with Ian too, we'll make sure to pass this comment onto him and his manager, thank you!
★★★★★ 1/5
Trustpilot0 stars!!!
Plumlife housing, 0 stars!!!Don’t use them, they make promises and don’t deliver, they take your money (£500 reservation fees) and if for any reason your mortgage falls through half way, they will promised you a refund if you release the plot then never refund you!!!Scammers!!! They promised a refund and i have it in writhing then they say ( you lost the sale and we made an error sorry no refund!!!I’m going through small court with them
Meeny · 19 September 2021
★★★★★ 1/5
TrustpilotAbsolutely disgraceful
Absolutely disgraceful. Charge very excessive service 'maintainance' monthly fee for flats and all they do is once a month hoovering of communal areas, never do outdoor repairs despite a dozen phone calls, hardly ever answer any calls. I have recently had to sell late mother's property at a greatly reduced price because so many potential buyers put off by excessive service charge, they have no shame. High charge for crap minimal service, disrespectful attitude. They need reporting to the ombudsman.
Adrian · 10 December 2020
★★★★★ 5/5
TrustpilotGreat service
Great service, explanations and patience with first time buyers from Ian. He went through everything in plenty of detail. We appreciated the good mortgage brokers and solicitors that he advised.
Mr · 4 May 2023
Agent replied · 25 October 2024
Hi, Thank you for leaving this great review. We're really glad you had a positive, professional experience with Ian. We're also really glad to hear that you had a positive collaboration with the mortgage brokers and solicitors!Please let us know if you have any further questions! Thank you, Plumlife.
★★★★★ 1/5
TrustpilotAbsolutely atrocious service
Absolutely atrocious service, We paying for a service that no one on this dump of estate have seen. The lady just said that everyone wants to clean their own shared drives which is an absolute lie as I share wattsap with a load of people on the estate and no one has said that! She said it would push the price up if they were to come and de-weed the shared driveways. If you refuse to pay the service charge your mortgage company won’t let you renew without the balance you owe being paid, it’s an absolute joke and they are breaking their contract of not doing any work what’s so ever on this estate but I expect they will have the cheek to try and put their charges up in April. These estate managements are am the biggest con going and if I had known the pit falls and the cons of these companies, I would keep away. Who wants to buy a house with a service charge when the area is over grown and filthy. They only got the one star as it wouldn’t let me comment until I had given a star rating. They don’t deserve any stars at all😡
Mrs · 13 August 2020
★★★★★ 1/5
TrustpilotPlumlife Shared ownership has cost me thousands of pounds wasted
So shared ownership has cost me more than my mortgage costs me - I've been totally screwed by Plumlife's shared ownership scheme. Their rent is over £300 a month and my mortgage is £280. I had an issue with the roof after a storm and they said the buildings insurance didn't cover the damage so I forked out £500 to fix it - This should have been covered by them but they refused to allow my claim. The maintenance of the paths and fencing in the common areas is just terrible, they pay the contractors pennies and charge a fortune for this on the accounts. They think we're stupid. Well I suppose we are because their shared ownership schemes are a complete rip off. Don't ignore this because I would have loved to be positive about shared ownership and Plumlife but the cost of rent and if I wanted to pay for the other 50% means it's been a very expensive and bad decision.
Simon · 2 March 2020
★★★★★ 1/5
TrustpilotPlum Life are easily the worst building…
Plum Life are easily the worst building managers I’ve ever had. They do not have the skills for the job of managing and maintaining a large II* listed brutalist building that is Park Hill. Instead they facilitate it’s decline by engaging the crappiest contractors they can find, not supervising or ensuring work is done to a satisfactory standard, and ignore resident queries and complaints. I’m not talking minor items here, I’m referring to, for instance, insisting on using: a heating contractor who have no training whatsoever in the management of our buildings District Heating System; a ‘gardening’ firm who have systematically killed off much of our lovely landscape-architect-designed gardens; a lift firm who left our main lift not working for 8 out of 12 months in 2019; electricians who seemingly cannot change light globes leaving large sections of the estate in the dark; waste contractors who don’t provide enough bins for our needs, window cleaners who randomly miss windows they are meant to clean etc. Do not believe a thing on Plum Life’s website. They are not a professional building management company instead their service is completely amateurish. Avoid them at all costs.
Trent · 15 January 2020
★★★★★ 5/5
GoogleSophie and Imogen at Winkworth provided a fantastic service for both the sale of one property and purchase of another. Charged with selling our flat in order to buy a particular house the team managed to get us on the market and under offer in under 10 days. From start to finish Winkworth were extremely helpful and made what can often be quite a stressful process, very straightforward and easy to navigate. Check in calls and small personal touches along the way made for a great experience throughout. Couldn't recommend Winkworth more. Now our go to agents!
Chris · 10 October 2019
★★★★★ 5/5
GoogleClarus Cleaners have worked alongside Winkworth Fulham Palace Road for over two years now and have found them to be an absolute pleasure to work with. We have always found Winkworth staff members to be very professional, extremely helpful and friendly. Due to their professionalism and organisation skills this really helps us as a contractor because it means jobs are booked in on time, keys are always ready and waiting for us to collect which enables us to always be punctual. We recommend Winkworth Fulham Palace Road services to our customers and we will continue to do so in the future.
Clarus · 10 October 2019
★★★★★ 5/5
GoogleJanie has been absolutely fantastic in managing our property since we moved abroad, giving us complete peace of mind! I would highly recommend Janie's property services.
Louisa · 17 April 2021
★★★★★ 5/5
TrustpilotVery smooth and always updated with…
Very smooth and always updated with dates and progression of the new build Very friendly staff who always helped with any queries or concerns that I had
Fiona · 15 March 2023
Agent replied · 25 October 2024
Thank you so much for taking the time to leave this great review, we really appreciate it. We hope your journey with Plumlife continues to be a positive one.
★★★★★ 5/5
TrustpilotGreat customer service
Akshay · 29 August 2024
Agent replied · 25 October 2024
Hi, thank you very much for sharing your feedback, we are really pleased to hear about your positive experience with us! Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotFirst time buyers
The house has been great for our family. Ian from sales has been friendly and informative throughout the process. Nothing was ever too much trouble for him.
Kim · 26 February 2023
Agent replied · 25 October 2024
Hi Kim,Thanks for taking the time out of your day to leave this review! We're so glad to hear that your new home is perfect your family, that's what we love to hear.We're also glad to hear you're another one of our fantastic customers who have had a great experience with Ian, we'll make sure these comments get heard!Have a great upcoming weekend in your new family house.
★★★★★ 5/5
TrustpilotExcellent service!
I can't praise Ian the sales person enough. He was helpful, knowledgeable and provided a calming voice on the phone to answer our queries and concerns.
Damian · 20 January 2023
Agent replied · 25 October 2024
Hi, thank you for leaving this review and we're so glad to hear that your experience of our sales process and Ian specifically, was so positive. We always enjoy hearing about how we've been able to help people and we'll make sure to pass this fantastic comment onto Ian's manager too.Have a great day!
★★★★★ 5/5
TrustpilotPaul the caretaker on new islington…
Paul the caretaker on new islington marina is so ace and incredibly helpful
Keith · 9 January 2024
Agent replied · 25 October 2024
Hi Keith, thank you very much for getting in touch, we will share your great feedback with Paul and the team. Kind regards, Plumlife.
★★★★★ 5/5
TrustpilotVery good communication throughout the…
Very good communication throughout the process and always there to help when I had any questions that needed answers
Alex · 31 July 2023
Agent replied · 25 October 2024
Hi Alex,Thank you so much for taking the time out of your day to share this, it always puts a smile on our face when we hear of someone who has had a positive journey with Plumlife. We're really glad all your questions have been answered and if you have anymore, you know where we are! Thank you, Plumlife.
★★★★★ 5/5
GoogleHaving rented properties for many years in London, I must highlight Janie Lapwood has probably been to most professional & efficient property manager that I have dealt with so far. She is a real asset to the team.
Sai · 9 May 2024
★★★★★ 4/5
TrustpilotAlways there whenever you need anything…
Always there whenever you need anything answering or chasing up all round very helpful and would recommend to others
Steven · 27 April 2023
Agent replied · 25 October 2024
Hi Steven, thanks so much for taking the time out of your day to leave a review. We aim to always be there for our customers and so, we're glad you've had a supportive experience and would recommend us to others.If there is anything you think we could be doing better, that would help you leave a 5 star review next time - please drop us a line on marketing@plumlife.co.uk. We review all feedback in detail.Thank you, Plumlife!
★★★★★ 5/5
TrustpilotThis insurance platform is a perfect Blend
This platform is a perfect blend of digital convenience with the backing of industry professionals. They have been an absolute pleasure to work with.
Mike · 17 October 2024
★★★★★ 5/5
TrustpilotFully enjoying the home and Ian the…
Fully enjoying the home and Ian the sales person has been both professionally friendly and knowledgeable.
Samantha · 2 May 2023
Agent replied · 25 October 2024
Hi, thank you for leaving this great review. We're so glad that you're enjoying the home too, we hope you continue to settle in well!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
