Trusted Agent profile · Hammersmith and Fulham

Marsh & Parsons Brook Green reviews in Hammersmith and Fulham

4.3

★★★★★ Great

1,175 reviews across 2 platforms

107 Shepherds Bush Road, London, W6 7LP, Hammersmith and Fulham, W6 7LP

Part of Marsh & Parsons, see every office.

Marsh & Parsons's office in Hammersmith and Fulham, at 107 Shepherds Bush Road, is rated 4.3 out of 5 across 1,175 reviews on two platforms, including 355 Google reviews rated 4.7.

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4.7 / 5

355

Reviews on Google

This office

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820

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Sabina was extremely helpful and…

Sabina was extremely helpful and efficient in assisting my flatmates and I making the end of tenancy process as smooth and possible. She replied to all our queries promply and professionally and also provided a quote for the end-of-tenecy professional cleaning and arranged it for us.

Lara · 28 November 2024

Agent replied · 25 December 2024

Dear Lara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Google

Amrita and Harry went above and beyond when we bought our home. They ensured the transaction went smoothly and were helpful and proactive during the whole process.

Zara · 24 July 2025

Agent replied · 22 September 2025

Dear Zara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Google

I turned to M&P to help find a renter & manage my property. It's been a seamless and headache free experience thanks to Hannah and Sharn. Especially as I'm not in the country, it can be difficult to find a company to trust, and they have been great through the entire process!

Lauren · 24 August 2024

Agent replied · 23 October 2024

Dear Lauren, Thank you for your kind comments regarding Hannah and Sharn and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team

1/5

Trustpilot

Misleading and try and catch you in a…

Misleading and try and catch you in a trap with a holding deposit, very unprofessional communication and as soon as a problem arise they stop answering once they have taken your money.

Bill · 22 July 2026

Agent replied · 22 September 2026

Dear Bill, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Hayley, Customer Relations

5/5

Trustpilot

Great service from the Marsh & Parsons…

Great service from the Marsh & Parsons team, especially grateful to our property manager, Debbie Lewis - she is always responsive and supportive.

Taras · 19 September 2026

Agent replied · 10 October 2026

Dear Taras, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Google

Sharn and her team managed to let out my property within a matter of days. When Sharn came to give me my valuation I was immediately put at ease, and felt great confidence that she knew what she was talking about and that I could trust her and M&P with my flat. It won't be the last time I use Marsh & Parsons- great stuff.

Philipp · 28 November 2023

Agent replied · 23 October 2024

Dear Philipp, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

We had such a great experience with Saskia throughout our property search. She was incredibly helpful and responsive, especially in getting our offer accepted!

Inaya · 10 September 2026

Agent replied · 10 October 2026

Dear Inaya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Sharn Lee and the team at Marsh & Parsons have been truly wonderful and highly professional agents to be working with over the last years - at least 10 and definitely many more to come! Thank you so much Sharn for your sound advice and service.

Francesca · 3 November 2024

Agent replied · 23 October 2024

Dear Francesca, Thank you for your kind comments regarding Sharn and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team.

5/5

Google

The team at Marsh and Parsons in Brook Green are great in helping me as a landlord - Thank you all the team there! Furthermore, thank you Sharn for helping me in 2023 & 2024, You all have given me wonderful tenants - thank you again

Aseem · 3 November 2024

Agent replied · 22 November 2024

Dear Aseem, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Brook Green office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley

5/5

Google

I have dealt with Sharn Lee for many years. She’s the best in the business. Very professional and one of the best qualities of working with her is her super quick response time and understanding the requirements of both parties. I’d 100% work with her again

Walid · 3 November 2024

Agent replied · 10 November 2024

Dear Walid, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley

5/5

Google

Amrita Sahota is the best! We loved her energy, professionalism and care for us and our sweet home. Selling is never fun, especially these days... but she and her team made the whole process seems effortless! I'm glad I found her and the team to close the deal for us. Amrita, all the best to you all and our continued journey outside UK! :)

Daisy · 28 November 2023

Agent replied · 23 October 2024

Dear Daisy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Marsh and Parsons Management

Abdullah Leghari was the perfect property manager. He was always courteous and polite and super attentive. We felt we got great value for money. Abdullah used his common sense when dealing with any issues that came up at our property and always worked with our best interests in mind. We would 100% recommend Abdullah and Marsh & Parsons.

LMD · 5 April 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave a wonderful 5* review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Excellent Service Support

I had my gas certificate renewed. I just needed to give the go ahead and Debbie Lewis did the rest, including the ease of invoice settlement. And she did it with happy email interaction. These things all count to make us feel positive.

Jenny · 24 April 2026

Agent replied · 25 May 2026

Dear Jenny, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Trustpilot

Portfolio landlord

Edward has been particularly attentive since he's taken over as our point of contact at Marsh and Parsons. He helps with managing the maintenance across our portfolio and is always quick to respond. Thank you Edward, its a pleasure working with you!

Gemma · 19 December 2025

5/5

Trustpilot

My current property manager is…Jaeyda Dovie

My current property manager is courteous, responsive and highly efficient, referring any issues to the relevant person/contractor very swiftly and continually monitors progress to ensure swift resolution.

Christopher · 14 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Trustpilot

Kisha's patience, flexibility and proactive approach put us at ease and facilitated the admin tasks.

Kisha Quintas made our change of tenancy so easy. My partner and I were initially worried that the whole process would be a daunting task but our tenancy manager Kisha really offered some outsanding service. Her patience, flexibility and proactive approach put us at ease and facilitated the admin tasks.

Cliente · 20 August 2024

Agent replied · 22 October 2024

Dear Cliente, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Sabina was quick and efficient

Sabina was quick and efficient, she responded quickly to my emails and the process was done very quickly, baring in mind we had to terminate our tenancy early. She made it easy for us to which I’m very grateful for. Thank you Sabina!

Jess · 5 December 2024

Agent replied · 25 December 2024

Dear Jess, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley

5/5

Trustpilot

Exceptional Tenancy Manager

Exceptional tenancy manager - swift and superb service! I had a fantastic experience working with Jordann Webb. Their quick responses and excellent service made the entire tenancy switch process smooth and stress-free. I highly recommend Jordann for anyone in need of a responsive and dedicated tenancy manager. I'm grateful for their outstanding support and look forward to working with them again.

Bec · 19 January 2024

Agent replied · 22 October 2024

Dear Bec, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

4/5

Google

It was a pleasure to work with Saskia on the sale of our flat. She was responsive, proactive and helpful.

Edoardo · 26 September 2026

Agent replied · 10 October 2026

Dear Edoardo, Thank you for taking the time to leave a wonderful Google review. Saskia will be thrilled to read your kind comments. Kind regards, Asma

5/5

Google

I’ve had a great experience letting my property through Sharn and her colleagues at M&P. Sharn is very professional and responsive, making the entire process seamless and stress-free. Her expertise and commitment to finding reliable tenants have made a big difference, I highly recommend her service!

Yixing · 3 November 2024

Agent replied · 10 November 2024

Dear Yixing, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Google

Having successfully let my flat with M&P when the previous tenants gave notice, I decided to sell. Amrita and the team at Brook Green really went over and above to make the process successful, liaising sensitively with my tenants while they were still living there and then smoothing the sales process at every step. Highly recommended.

Fiona · 26 April 2024

Agent replied · 23 October 2024

Dear Fiona, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley, Customer Relations Team

5/5

Google

Very proactive team without being pushy.Georgina was very friendly and personable and showed me good properties

Sally · 16 October 2025

Agent replied · 22 October 2025

Dear Sally, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

Ive used Marsh & Parsons Brook Green office to rent my flat for over 10 years and have always received the highest level of service from Sharn Lee and her team. Super efficient and nice to work with - I would highly recommend them.

Nick · 3 November 2024

Agent replied · 10 November 2024

Dear Nick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Google

Great service from Saskia who keeps me updated on the sale and found a buyer within the requested timelines.

Thomas · 26 September 2026

Agent replied · 10 October 2026

Dear Thomas, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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