Marsh & Parsons Brook Green reviews in Hammersmith and Fulham

★★★★★ 1/5

Trustpilot

Reporting them to the Ombudsman

My experience with this incompetent, shameless and unprofessional company has gone on for three years. A few examples:- They arranged for their contractor to carry out a window repair job (cost c. £10,000). The job was defective and carried out terribly (including installing some single glazing, which also happens to be illegal) and it has come to light two years later. When I complained, their excuse is that it's not their responsibility as it is a third party contractor and that the contractor has also ceased trading, but that it's also been too long. 2 years for windows costing £10k is NOT too long.It is also a lie that the contractors have gone out of business - I have checked Companies' House and they have simply opened a new company and dissolved the old one.- Marsh & Parsons' relationship with third party contractors, for whom they bare no responsibility is unprofessional. I was accidentally copied into emails between them, where the tone is overly friendly and the emails are full of kisses and smiley emojis. This is being reported to the Ombudsman and you can probably infer what that means about the overall nature of the relationship between Marsh & Parsons and their third party contractors.- They cannot be trusted with any quotes they obtain for works needed. For example, I was quoted £216 to tighten a loose doorhandle. Let this be your guide as to how overinflated the prices are for larger works.- Based on the fact I have had five property managers in three years (they all left the company), and each one weaker and less competent than the previous, make your own minds up as to what kind of place it is to work.- If you are in the unfortunate position where Marsh & Parsons are your property managers, I advise you not to accept any advice from them regarding repair works. There is no evidence that half of the work I had done was legally required, or even to make the tenants' lives easier. - Mid-term reports sent to me had text that was copied and pasted describing a different property. This became clear when I read references to rooms/features that do not exist in my property. When challenged, Marsh & Parsons said it was just an honest mistake. I paid a lot of money to have a property report done but hey, so what if they couldn't be bothered to complete it properly.- Did I mention that they charge 16% + VAT? I am completely at a loss as to what they in fact do for that money, other than making landlords' and tenants' lives a misery.There are many more issues with Marsh & Parsons, which I do not have time nor space to outline. The rest will be resolved through the legal route and the third party contractors are being reported to Trading Standards.

Ms · 6 September 2023

★★★★★ 5/5

Google

Thank you Molly for all your help. It was great to come across someone who was always quick to respond to our questions, professional and knowledgable too!

Aimee · 8 November 2025

★★★★★ 5/5

Google

Although we ended up pursuing another property with a different agent, I wanted to thank Weronika for how quickly she was able to find and set up viewings. Lastly, thank you for being a genuine, lovely person!

Andy · 24 July 2025

★★★★★ 4/5

Trustpilot

Excellent property management!

M&P provides great property management services. As a tenant, I felt that the property manager was accessible and attentive to things that needed fixing. The communication is clear and timely and they employ excellent third-party contractors to get the job done. Definitely would recommend a M&P managed property; Derbhla is a star property manager!The renewals negotiations team is another story as they obviously favor landlords and the outcomes can be unfair for tenants. They can for sure benefit from taking a page out of the M&P property management team's book on communication as well as on how to better their interpersonal skills working in a service industry.

MR · 18 August 2023

★★★★★ 1/5

Google

We had a very disappointing experience with this agency. What began with great promise ultimately ended in frustration and a complete breakdown of trust. From the outset, we were clear that we were not desperate to sell and that, as owners of a property we are proud of and heavily invested in, we were targeting a higher price point. This appeared to be understood, supported, and even encouraged at the start of the relationship. However, as the market shifted, the agency’s valuation of our property dropped dramatically, far beyond what we felt (as well as other market experts) could reasonably be explained by market conditions alone. It became increasingly apparent that the strategy was never truly to market and sell the property at the agreed price point, but rather to create a narrative that would pressure us into reducing the price. Throughout the process, we repeatedly made it clear that we would rather not go to market at all than waste everyone’s time pursuing a sale at a price that did not meet our expectations. As someone who is eight months pregnant and tight on time, I simply wanted honest advice and realistic guidance about what was and was not achievable at this point in time, all things considered. Unfortunately, difficult conversations were poorly handled. Even in the final correspondence, the Office Director refused to acknowledge any shortcomings in the agency’s approach. Instead, our concerns were consistently dismissed while we were repeatedly told that the agency and its team had done everything correctly. The responsibility for the outcome appeared to rest solely with us. We fully accept that our unwillingness to reduce the asking price may have limited our options. However, it felt as though the focus quickly shifted from actively selling the property to persuading us to lower our expectations. Low offers were continually presented and framed as “exciting”, negative feedback was repeatedly emphasized, and there appeared to be little proactive strategy for marketing a premium property in a challenging market. When we pushed back and asked for this feedback to stop being used as leverage to encourage a price reduction, we felt ignored. We were repeatedly told that it was the agency’s responsibility to guide us, despite us making it clear that we were not prepared to reduce the price and were under no pressure to sell. What we consistently asked for was a straightforward and realistic discussion about whether the agency genuinely believed they could achieve our target price. Instead, the conversation seemed to go in circles, always returning to the same one-sided narrative. If you value honesty, transparency, accountability, and feeling genuinely listened to as a client, I would strongly recommend considering other agencies. We were told all the right things at the beginning, but when challenges arose, there was little ownership, little meaningful strategy, and ultimately no result just a one sided blame game that left us defeated and frustrated. Most concerning was the fact that this approach appeared to come from the top. The Office Director not only failed to acknowledge or address our concerns but seemed to reinforce the very behaviour and tactics that ultimately damaged the relationship. It left us with the impression that this was not an isolated issue, but a reflection of the culture and practices being encouraged within the wider team. Based on our experience, I have little confidence that any response to this review will contain the accountability, reflection, or acknowledgement that was missing throughout the process. Some times a simple “we hear you” without a “but” goes a long way. That, unfortunately, sums up our experience with this agency as a whole.

Natalia · 10 June 2026

★★★★★ 5/5

Google

A good agency I'd recommend! Molly has been handling our property search in a professional manner and we really appreciate her warm and efficient support.

Jie · 15 November 2025

★★★★★ 5/5

Trustpilot

Given a quick notice, it was welcomed with quick kindness.

I’ve been given a quick notice, so obviously I started to panic, but I reached out to a de people and somebody gave me Charmaine’s contact details. She put me at ease and moved with such diligence and got me in touch with the right people. And she was funny, so that definitely didn’t hurt.

Elle · 17 April 2026

★★★★★ 5/5

Trustpilot

Weronika was extremely helpful and…

Weronika was extremely helpful and polite and dealt with my problem fast and efficiently. I was frustrated about a problem with a broken boiler in the flat M&P let for us and she was very professional and got on it straight away. I'm grateful for her taking the time to step in for a colleague who was off sick as I'm sure she had her own clients to be dealing with too!

Frances · 8 February 2024

★★★★★ 5/5

Trustpilot

Marsh & Parsons: Streatham Hill

My selling experience with Marsh & Parsons was excellent, largely due to Ashley. Once an offer was agreed early May, he made constant efforts to relay information back and forth, negotiated tricky aspects of a process that proved at times far from straightforward. But Ashley's professionalism always shone through: his tact and responsiveness played a crucial part in completing the sale, and I'm really grateful for all his hard work and dedication. A genuine 5 star experience thanks to him!

David · 27 August 2025

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa - Amazing property manager !!

Elisabeth Ppasa has been my property manager for a while and previous to her I had a couple of others. She is by far the best one, very professional and courteous and friendly and always replies on time and always is there to lend a hand when I need help with something. I really hope that she remains as my property manager for as long as possible.

Afshin · 27 April 2024

★★★★★ 5/5

Google

I worked with Hannah to let my flat in Brook Green. She was thoroughly professional throughout the process and went above and beyond to ensure everything went smoothly.

Stuart · 1 October 2025

★★★★★ 1/5

Trustpilot

Abysmal service

Abysmal service. Took them 2 years to do the first inspection despite continuous chasing. The contractors they use for any work (MasterFix - google them) are terrible, expensive and also pretty useless. Theyve made the whole property rental process miserable and I cant wait to be done with them.To make it even worse, instead of addressing the issues and trying to fix it, they reported my original review for containing the name of the property manager who is beyond useless.

Daniel · 28 May 2023

★★★★★ 5/5

Google

Highly professional service, and we enjoyed Harry’s positive personality during our search. He is also an excellent driver - good to be in safe hands while viewing. Thank you! 😸😸 …

Alex · 10 September 2026

★★★★★ 5/5

Google

My husband and I have had initial dealings with Amrita, at Marsh & Parsons, Brook Green, London. She is an impressive, highly motivated, Professional determined to get the best possible outcome for the client! Mary

Mary · 10 August 2026

★★★★★ 5/5

Trustpilot

Brilliant Client Service

I've been renting out a single property for some time but I'm not a professional landlord. Recently I needed help working through the finances. Aklima (my Client Accountant) patiently walked me through everything and then generated all the documents I needed, on the spot. Everything was understood and in my inbox in a couple of minutes. What could have taken hours took a 2-minute call. Could not be happier!!!

Jenico · 11 January 2024

★★★★★ 1/5

Google

Our experience with Sharn Lee / Marsh & Parsons Brook Green has been incredibly disappointing and reflective of an agency that prioritises landlords at the expense of tenants. When our landlord decided to break the lease early, we were left scrambling to find alternative accommodation for our family, including two young children, with minimal support from the agency. Despite our difficult circumstances, including the delay of our renovation and the challenges of finding a short-term rental in the current market, the agents showed no interest in assisting us or finding an equitable solution. Instead, we were reminded that their “client remains the landlord” and that the landlord had no reason to forego rent, as though our housing stability was irrelevant. Their only suggestion was to look at Airbnb, a wildly impractical and costly solution for a family. It’s clear that the agency’s allegiance is solely to landlords, with no consideration for tenants’ well-being, even when faced with significant hardship. This lack of empathy and professionalism makes them an unreliable and unsupportive choice for tenants. If you’re considering renting through this agency, I strongly urge you to think twice.

Emma · 4 January 2025

★★★★★ 5/5

Trustpilot

Excellent communication and build good relationships

M&P have always demonstrated excellent communication and as a landlord have been with them for many years. Most recently, Jordann has been particularly efficient and listened to my wishes and wants, suggesting an appropriate way forward and taking prompt and agreed action. This is fundamental when maintaining positive relationships between tenant and landlord, especially if there is a small hiccup along the way, which inevitably there will be!

Lorraine · 15 January 2024

★★★★★ 5/5

Google

I loved working with Amrita, Parmis and the team for putting in all the effort during my sale process, and Phil Coombs is as always the creative genius. Although the sale ultimately didn't go through because of reasons beyond their control, they tried their best. I recommend them wholeheartedly.

Sid · 13 December 2024

★★★★★ 5/5

Google

Chloe Cheuk was a great agent! I would highly recommend her to anyone who is looking to sell a property efficiently. Chloe sold my flat after 3 days of being marketed and was able to nurture the relationship with my buyer throughout what can be a difficult transition especially when relying on a third party. It was a pleasure to work with Chloe and i would recommend her to anyone.

Liam · 28 November 2023

★★★★★ 1/5

Trustpilot

Avoid if you value your sanity

Whether those responsible for property management at this company are comically incompetent or inhumanly cruel is anybody's guess. They have absolutely no regard for their contractual responsibilities, their tenants' safety, nor the state of their clients' properties. If you're a landlord who values their property stay well clear. If you're a prospective tenant who enjoys basic amenities such as running water and working electricity, avoid Mars and Parson's like the plague.

Matt · 10 October 2025

★★★★★ 5/5

Trustpilot

Working with estate agent Debbie Lewis for my rental flat

I've liaised with Debbie Lewis for the past five years and have only had a really good experience. Always quick to respond and with a thorough approach to anything that needs sorting in the flat.

Liz · 27 July 2026

★★★★★ 5/5

Trustpilot

Responsive

Been a tenant for a few years now and the team is responsive and helpful in tackling any issues or queries - as well as open to feedback. Charlie recently helped me with a leakage issue swiftly and has been friendly and helpful in communicating

Savan · 15 May 2026

★★★★★ 5/5

Google

Parmis has been dealing with the sale of my property in Hammersmith for a few months. And during that time, I have been pleased and satisfied by her level of efficiency, dedication and professionalism. I would highly recommend her as an agent to deal with a property sale, lease or purchase.

Lucretia · 27 October 2024

★★★★★ 5/5

Trustpilot

Kyrsten went above and beyond to help.

Kyrsten went above and beyond to help me. I needed some urgent help for a legal matter and required relevant documents. Kyrsten not only found the appropriate files in no time, but also managed to find some versions that I imaged would not be available. Overall, extremely satisfied by how quickly and efficiently all of this was done.

Spyros · 3 July 2024