Trusted Agent profile · Hammersmith and Fulham
★★★★★
349 reviews across 2 platforms
287 New Kings Road, Fulham, SW6 4RE, Hammersmith and Fulham, SW6 4RE
John D Wood & Co.'s office in Hammersmith and Fulham, at 287 New Kings Road, is rated 4.0 out of 5 across 349 reviews on two platforms, including 139 Google reviews rated 4.9.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
GoogleJohn D Wood, specifically Adrian and Molly, amazing! Super professional, super responsive and they really worked hard to give me the best experience. They were great at handling all the parties involved, it was all a bit messy, and being the in-between reliable source for everyone. Very happy with their service and great job during the sale!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotHighly recommended
I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!
1/5
TrustpilotAwful Lettings Management
As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.
5/5
GoogleWe are actually in the process of renting a new flat in London. Charlotte E. has been amazing in assisting us to find the right place and follow all steps to get into the contract signature and collect all infos we need in order to move. I really recommend using JDW if you’re looking to rent!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleWonderful service and great properties to rent. We dealt with Charlotte and she was amazing. Would thoroughly recommend to anyone!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was very impressed by the service offered by JD Wood in selling my flat and especially Adrian who helped negotiate the sale throughout the process.PositiveResponsiveness, Professionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
5/5
GoogleJohn D Wood were great at helping us find a new rental apartment. Munroe in the Parsons Green office in particular was very helpful!
Thank you Daniel for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic OrganizationFailure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
5/5
GoogleMunroe Graham - thank you for your professionalism, accuracy, high quality work and for the precious support you have provided throughout the renting process. You have gone far beyond your scope of work and I highly appreciate it. I recommend anyone looking to rent in the SW6 area to reach out to Munroe.
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
5/5
GoogleI couldn't have asked for a better experience than working with Charlotte. Her kindness and honesty shone through as she guided me through the entire process of renting a flat in Fulham. The service provided was not only professional but also incredibly friendly. Highly recommend!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
5/5
GoogleGreat service from Simon. His professionalism was above what I expected and each interaction was fantastic. I'd like to highlight the good work that John D wood do with apprentices. I would highly recommend!
Thank you for your excellent 5* review and kind words of our dedicated team Toby. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
5/5
GoogleMolly, Daniel and Adrian are just the most dynamic team. I think I’ve ever had the pleasure of working with in Parsons Green now. In fact in Southwest London I have enjoyed the swift sale of a property and it has given us great pleasure. HF
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:
5/5
GoogleI have used JDW for many years, they are very professional and professional with communication, Charlotte and the entire team (Ed and Beth included) at JDW Parsons Green/Fulham have been amazing, I look forward to many more years working with you. Thank you
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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