John D Wood & Co. Parsons Green Sales reviews in Hammersmith and Fulham

★★★★★ 1/5

Trustpilot

DON'T RENT FROM THEM

I moved into the apartment only to find countless issues, no hot water, an unmentioned carpet moth infestation, broken doors, and more. On top of that, dealing with the property manager, Razvan Boerean, was a nightmare due to his passive-aggressive attitude whenever I requested repairs. Over the course of a year, the agency changed property managers three times, making communication and accountability even worse. When I moved out, they made absurd claims to unfairly deduct from my deposit. Some of these claims mysteriously disappeared when I asked for further evidence. The property manager even hinted that if I chose to raise a third-party dispute, they would inflate the charges, such as replacing the entire balcony door, yet this was never mentioned again in the dispute process. As an international student, I felt like an easy target for this agency to exploit, especially when it came to unfair deposit deductions. Thankfully, I didn’t fall for their intimidation tactics and went through the dispute resolution process. In the end, the agency was awarded only 1/8 of what they originally demanded. The entire experience, from moving in to moving out, was a nightmare. No matter how good the rent may seem, it’s simply not worth it. If you're an international student, be extra cautious, this agency will try to take advantage of you. I strongly advise against renting from them.

Ryan · 2 May 2025

★★★★★ 5/5

Google

Thank you to the whole team who have been so professional over the management of a long rental of a flat and then subsequent sale. You made it look easy. Thanking you Milly

Milly · 25 October 2023

★★★★★ 5/5

Google

Shoeni and team did a great job through the entire renting process. We had tenants before the apartment had even gone onto the market. Always quick to respond and help with any questions.

Jonathan · 25 October 2023

★★★★★ 5/5

Trustpilot

Very experienced and competent

Very experienced and competent. Pleasant and easy to deal with. Took into account and dealt with our specific requirements. Terms were clear and reasonable. Achieved a good result. Would highly recommend.

Mr · 11 May 2025

★★★★★ 5/5

Google

Super professional agency with a really nice team. They use a very much consultant approach to really understand what the clients on both sides want! Charlotte was fab and very conscientious.

Pete · 29 November 2023

★★★★★ 5/5

Google

This is a professional team that offers outstanding service from the beginning until you settle in your home. Nicole provided an exceptional service and had the patience until we found our perfect home. Natasha is always helpful with any questions or problems we have during our tenancy. Well done!PositiveResponsiveness, Quality, Professionalism, Value

Bubuioc · 25 October 2021

★★★★★ 5/5

Trustpilot

First time buyer - Andrina Craig

First time buyer - just completed on the purchase and have moved in.My experience with Andrina Craig of John D Woods had been outstanding from start to finish. She was warm and personable, in which I felt comfortable in being honest with her regarding my thoughts and questions. She assisted me with all queries from the very start, in which I had many as you’d expect from a first time buyer. Andrina had made my experience a highly pleasant one in which I felt reassured until the end. I honestly am so thankful that she was in charge of my property purchase. Now that it’s completed, I can be genuine with this review. Andrina was amazing. I don’t really know what else to say. I will be recommending John D Woods to my peers for the foreseeable future - specifically Andrina Craig. Thank you so much for your help, I wish you all the best.Ki

Ki · 21 May 2022

★★★★★ 1/5

Trustpilot

Such a terrible experience!

We have had such a bad experience with John D Wood in Battersea. Their lettings team doesn’t respond to e-mails, paperwork is done incorrectly, keys for our house weren’t accounted for. The management of this office is equally as diabolical and I would steer clear of using them in any capacity.

Polly · 10 February 2026

★★★★★ 5/5

Google

Charlotte was my agent and she was fantastic! She was very helpful and responsive - jdw at parsons green in general was very professional and I would highly recommend working with them

Taylor · 25 October 2023

★★★★★ 5/5

Google

I can only talk positively about John d wood and Daniel who my self and my partner had the pleasure of dealing with, while we purchased a property. An extremely professional and knowledgeable individual who was always ready to answer any questions we presented with the most up to date information. knowledgable in all aspects of the property and area, making us feel very at ease with the whole process from start to finish. It would be a pleasure to work with both Daniel and john d wood again in the future. A great house moving experience.

David · 25 October 2023

★★★★★ 5/5

Trustpilot

Great Experience

I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency. I really appreciated his support and the smooth service provided from start to finish. Highly recommended.

Omar · 2 December 2025

★★★★★ 1/5

Trustpilot

Do NOT rent with John D Woods in London…

Do NOT rent with John D Woods in London (specifically Notting Hill). For most of my tenancy I was left without an oven and a bathroom door. They have been extremely rude and aggressive on the phone & I never received any compensation or empathy for not having an oven to cook. Or a bathroom door in a studio flat... But most importantly - I left the property a year ago and STILL have not received my deposit back. They do not reply to email or provide answers on the phone - always saying they will investigate. Please please can someone get in touch to send me the deposit, I have nearly £2,000 stuck with John D Woods.

Bella · 10 April 2025

★★★★★ 5/5

Google

Huge thank you to Becca and the team for all their help in finding us a flat. Becca went above and beyond in finding a place and helping us secure it.

Megan · 25 October 2023

★★★★★ 5/5

Google

We are about to start a new rent and Charlotte was great in aiding us providing all the info needed to close quickly and smoothly the new tenancy agreement. Nice job!

Roberto · 25 October 2023

★★★★★ 5/5

Trustpilot

Great overall experience with John D Wood Fulham

Great overall experience when renting a flat in Fulham through John D Wood.Eduard Popa was extremely helpful with my flat search. He was able to address all questions about the property I was inquiring about in a very professional and reliable manner.Finding a flat in February 2022 when most companies and universities are asking people to come back to London had become an impossible mission, taking most of my evenings and weekends.I walked into John D Wood at 10am on a Saturday, and by 2.30pm, my offer had been accepted and one week deposit paid to secure the property. Eduard removed the property from the website in front of me to avoid any future misunderstandings. The rest of the team were really helpful in the following days as we worked through the references process and the tenancy agreement.Eduard, Abigail and Lola, a team of superstars at John D Wood Fulham!I definitely recommend this team to anyone looking for a flat in Fulham.

Luis · 18 February 2022

★★★★★ 5/5

Google

We recently purchased an apartment in Fulham through John D Wood. They were a pleasure to deal with and the agent responsible was clear and professional throughout. She kept us well informed and dealt with our various enquires promptly and clearly. Top marks to Alexandra and her team.PositiveResponsiveness, Quality, Professionalism

Natalie · 25 October 2021

★★★★★ 5/5

Trustpilot

Friendly and professional

We were able to sell our flat despite the difficult property market. The agents from John D Wood were extremely professional, knowledgeable, and followed up quickly with updates and other tasks. They were always polite and helpful and we’d use them again.

Ian · 9 April 2026

★★★★★ 5/5

Google

To Molly and her team congratulations on your professionalism and exceptional assistance throughout the transaction. Very good follow-up between the parties. Will keep using and recommending your company. Many thanks

Philippe · 25 October 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with David…

I had a fantastic experience with David and the Docklands team. They were professional, approachable, and incredibly helpful throughout. As a first-time renter, I was a bit unsure of the process, but they made everything feel simple and completely stress-free.

Matt · 17 April 2026

★★★★★ 5/5

Google

Charlotte was a great help while we were looking for a property to rent and made the experience a lot more seamless than it would otherwise have been

Benny · 29 November 2023

★★★★★ 5/5

Trustpilot

Great experience dealing with Bradley…

Great experience dealing with Bradley Gilchrist from the Beckenham branch. He made it all so seamless and hassle free. His knowledge and expertise is something you don’t come across very often and was very much appreciated. Highly recommended!

Sofia · 1 May 2026

★★★★★ 1/5

Trustpilot

I would like to put 0 or less but it’s…

I would like to put 0 or less but it’s not possible, the estate agent John D Wood in Weybridge it’s a joke so unprofessional, ignoring customers after paying the deposit, only to don’t return them back with the pathetic excuse (Tegan Ellis).I don’t understand how can existing on the market the estate agency like this one , with so many 1 star reviews, apparently they try to take advantage and don’t return the money because I’m foreigner . Giorgio Mitu

Ciprian · 28 July 2023

★★★★★ 5/5

Google

Very happy with the service provided by John D Wood, our contact Charlotte has been really friendly and responsive. I would recommend to others looking for a property.

Finn · 25 October 2023

★★★★★ 5/5

Trustpilot

Fresh in the UK and never let a…

Fresh in the UK and never let a property, was a little nervous but david and the docklands team were amazing, guided me through the whole process and even met me at the property for the move in.

Julija · 18 April 2026