Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe Battersea Team were brilliant to…
The Battersea Team were brilliant to deal with in the sale of our property. Fred in particular was fantastic to deal with throughout the sale process. As we were immigrating to New Zealand during the sale process and had departed the UK after accepting an offer but before exchange of contracts, Fred was exceptional with providing feedback and assisting us when opposite time zones were a challenge. I would have no hesitation recommending John D Wood to other sellers in Battersea and a big thanks to Fred for all his help!
Paul · 24 November 2020
★★★★★ 5/5
TrustpilotMy thanks to the Wimbledon team
My thanks to the Wimbledon team for marketing and selling my property. They were professional, efficient and very pleasant to deal with. During this difficult selling time they did everything they could to make the process work as smoothly as possible. They marketed the property quickly and accurately, managed the viewing without a single problem and sold the property. Warren Appleton and Adrian Seabrook were my main contacts and I could not have been given better service. I would recommend them to anyone wishing to sell their property.
Rhona · 29 October 2020
★★★★★ 1/5
TrustpilotEnd of Tenancy Check Out - Battersea Branch
Our experience with John D Wood was frustrating and stressful. We dealt with four different agents during our tenancy, and none resolved any issues. The checkout process was the worst - we moved out in April, but our checkout report took 10 days, and despite a professional clean, the landlord conducted another and tried to charge us.
Rowena_family · 18 September 2025
★★★★★ 5/5
TrustpilotThank you Denise
Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise
Steve · 29 July 2024
★★★★★ 1/5
TrustpilotI wish that I read the reviews prior to…
I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.
Marie-france · 29 December 2025
★★★★★ 5/5
TrustpilotI just moved into a new flat in Notting…
I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.
Andrea · 23 April 2026
★★★★★ 5/5
TrustpilotHelpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
Jane · 15 May 2026
★★★★★ 5/5
TrustpilotEasy first time buying experience at JDW
Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.
Anon · 22 April 2026
★★★★★ 5/5
GoogleSuper efficient service and communication from Becca.Very helpful in all our questions and queries, couldn’t ask for better agents! Thank you Becca!
Sophie · 25 October 2023
Agent replied · 24 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGreat help
Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.
Melanie · 24 April 2026
★★★★★ 5/5
TrustpilotChiswick Lettings Team
Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.
David · 1 March 2023
★★★★★ 5/5
GoogleMy experience with John D Wood has been painless and successful.
I have been dealing with Molly Derbyshire in the Parsons Green office. She has been patient, super professional and enthusiast about the property. I would highly recommend her either to buyers or sellers.... she knows her business!
Gerard · 3 November 2024
Agent replied · 10 November 2024
Thank you Gerard for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotExcellent service from start to finish!
I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.
Mark · 6 June 2019
★★★★★ 5/5
GoogleReally good agent who helped us complete on our property. Clear in their communication and helped throughout. Jamie and Molly we’re both fantastic throughout
Mike · 23 August 2025
Agent replied · 22 October 2025
Hello Mike,
Thank you for your wonderful 5* review! We're thrilled to hear that Jamie and Molly provided fantastic support and clear communication throughout your property completion.
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
TrustpilotDO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.
They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have)
Louis · 14 May 2025
★★★★★ 4/5
TrustpilotDeposit nightmare solved
We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!
Shopski · 13 September 2020
★★★★★ 1/5
TrustpilotReally bad when it comes to services
Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.
SG · 18 April 2023
★★★★★ 5/5
GoogleCharlotte was really great to deal with! Works to promote the best interest of both tenants and landlords :)
Yutika · 25 October 2023
Agent replied · 24 October 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving searched for nearly a year for the right property, I came accross John D Wood agency. In a matter of one day, I had already found the perfect flat and made an offer. …
Carolina · 16 April 2025
Agent replied · 24 April 2025
Thank you for taking the time to leave us this tremendous 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotClaire has been excellent in helping us…
Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!
Agata · 23 February 2022
★★★★★ 1/5
TrustpilotI have a property which is fully…
I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .
Ali · 24 September 2025
★★★★★ 1/5
TrustpilotDO NOT TRUST THESE PEOPLE!
This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!
Tom · 5 October 2024
★★★★★ 5/5
GoogleI wish hereby to express my gratitude to Molly Derbyshire for the very professional manner which she demonstrated in arranging for and orchestrating the sale of my flat 37 at Hurlingham Court
Jean-charles · 10 May 2025
Agent replied · 24 June 2025
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy family and I have been looking for a property to rent for few weeks. I consulted several letting companies and Craig Jackson, from the John D Wood Fulham agency, did an outstanding job in understanding our needs, showing houses meeting our criteria, offering re-visiting several times with family members. Once the decision taken on our side, Craig was very efficient in all the steps, having the different people completing their tasks to get the house ready for us : in 5 days we got the keys. The John D Wood agency and Craig, our main contact, have been very professional and very nice to deal with at the same time. We highly recommend.
Sophie · 14 January 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.