Trusted Agent profile · Hammersmith and Fulham
★★★★★
349 reviews across 2 platforms
287 New Kings Road, Fulham, SW6 4RE, Hammersmith and Fulham, SW6 4RE
John D Wood & Co.'s office in Hammersmith and Fulham, at 287 New Kings Road, is rated 4.0 out of 5 across 349 reviews on two platforms, including 139 Google reviews rated 4.9.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
GoogleI appreciate the assistance from Charlotte. She made time to assist me even though she was on her holiday. When looking for a property it's very good to meet someone who has a lot of patience to help to find a suitable place.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
4/5
TrustpilotSale of flat in the Fulham area…
I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.
5/5
TrustpilotI have been working with Shoeni and the…
I have been working with Shoeni and the team for 10yrs with nothing but efficient helpful knowledgeable assistance. Love them! Love they are local and established in the ‘hood. I’ve worked with sales too and can’t say enough nice things about working with Jake and his sales crew.
1/5
TrustpilotUnprofessional, delayed response, terrible experience
To the Management Team,
1/5
TrustpilotHorrible experience with this agency
Horrible experience with this agency. I am currently living in a 3 bed flat in Fulham where one of the bedroom ceiling has collapsed and for last 2 months the agency has been slow, practically unresponsive and simply rude. They treat tenants with such disdain it’s shocking. Do not use this company
Dear Ify Thank you for your getting in touch and we are of course understandably disappointed to hear this. We can see that the Senior Head of Property Management has been in touch and is currently in correspondence, alongside the Property Manager to help resolve this matter.RegardsJohn D Wood & Co.
1/5
TrustpilotI rented this apartment for a two-month…
I rented this apartment for a two-month stay. It was a disappointment.
5/5
GoogleWe had a great experience with John D Wood in Fulham - we were looking for a new place to rent over a 5 month period and James Mooney did an outstanding job in showing us the right properties and keeping us informed and then finally helping our family to move. A very professional letting service which stood out from all the other services and companies available. Highly recommend.
Dear Pia, thank you so much for this fantastic review of John D Wood & Co. We love hearing about positive feedback and are so pleased to hear that you found James to be so helpful. Thank you for letting us know about your great experience. Many Thanks.
5/5
GoogleHaving used a few agents in the past when moving flat we were pleasantly surprised by John D. Wood. They were punctual for viewings, the vetting process was quick, all documents could be signed online and they were very accommodating meeting us outside office hours for key handovers. Best of all it was after 1st June 2019 so we didn't pay any fees at all.
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
5/5
GoogleHad a great experience and manage to find a place with the assistance of Becca Duggan! Would highly recommend her if you are looking to find a place around the Barons Court area.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAlessandro Lucatello, John D Wood & Co PROPERTY MANAGEMENT
Alessandro Lucatello, Head of Property Management at John D Wood, does an exceptional job. He always goes above & beyond to ensure my needs & wishes - as a landlord - are met. This includes personally overseeing projects on my property - something he could easily delegate but chooses to see things through for himself. He's amazing - & so are his staff who have looked after me for many, many years now. I can't recommend John D Wood for your Property Management needs, more highly. First class - always!
5/5
TrustpilotSelling with JDW Summertown
We highly recommend prospective sellers to consider JDW in Summertown. Our experience has been first class and the JDW service was highly professional right from the start - realistic estimate of house value, knowledge of the local market and how to maximise our sale price and managing our anxieties and expectations throughout the whole lengthy process to completion. The team were always professional, responsive and friendly and definitely worked hard to help us achieve our sale. They managed everything - EPC, flattering professional photographs included as part of the service, all the very many viewings, right through to chasing solicitors and other parties all along the chain to achieve completion. If you are considering selling your home, then do consider calling Daniel or Wai at JDW.
5/5
TrustpilotClaire Carter (based at the Weybridge…
Claire Carter (based at the Weybridge branch) handled my purchase from start to finish and was exceedingly efficient. I was on a very tight timeline yet she saw no reason as to why we could not complete on time and she held true to her word. She chased deadlines when needs be and kept me informed immediately of any requests for information or any news.I never had to chase her for an answer to any question I had and I hugely appreciated her transparency throughout the process. I cannot recommend her and the agency enough.
5/5
GoogleWell done John D Wood on the great Halloween themed window display this week. As a family we really enjoyed reading it all and thought it was a great fun idea by your company.
Thank you for your kind comments!
1/5
TrustpilotJohn D WOOD Battersea Park Road
1/5
TrustpilotIncredibly rude staff
I rented a property that was part managed by John D Wood. The service was just awful - whenever we wanted something done with any urgency, they never responded. As soon as they wanted something, we'd receive really abrupt and quite rude emails demanding that we respond immediately. The tone of all staff was rude and often accusatory. I still have no idea what the landlord paid them for as they didn't manage the property as we dealt with all the maintenance issues.
3/5
TrustpilotAverage performance
A recent new tenant who turned out to be very pleasant was found very quickly. The previous Tenancy Find was supposed to be for two tenants in the flat whereas in fact there were three and I was not happy about that.
5/5
GoogleVery happy with the service from John D Wood, working with Adrian, Alexandra and Will on the sale of our house and purchase of a subsequent property. They were professional and efficient, always helpful and on hand to facilitate as needed. Definitely made a stressful time much easier, and would recommend!PositiveQuality, Professionalism
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Jamie & Adrian! Thank you.
Thank you for taking the time to leave us this great 5* review Emily. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotParsons Green Team
The team were excellent in helping me recently find and move into a property with short deadlines. Nicole was especially helpful in ensuring everything moved quickly and seamlessly. Would highly recommend.
5/5
TrustpilotExcellent Experience
John D Wood & Co. recently helped me to sell my property and I found them extremely professional and very helpful. Nothing seemed to be too much trouble and when a storm took down a tree and demolished the hedge, they immediately got a chap along to sort it out.Their communication regarding feedback from potential buyers was superb. I never had to chase them for information and I would recommend them to anyone wishing to sell a property.
5/5
GoogleI have purchased my first property with the assistance of Charlie Giffard. The process was very smooth and Charlie was most helpfully in all the stages of the process which can be quite stressful. I would strongly recommend John D Wood & Co services! Adriana Rusu
5/5
GoogleI have just exchanged contracts to purchase a house in Fulham. Nick Summerfield was the negotiator. I found him to be courteous, efficient, helpful and honest at all times. The transaction would have been much more difficult without his help. Thank you Nick. Dennis Evans.
1/5
TrustpilotWaste of time
Waste of time. Never responded to my email enquiries or my telephone enquiries. Would not waste my time.
1/5
TrustpilotDishonourable
After we had our offer accepted Sally Behan in Weybridge called to tell us we had been gazumped. We increased our offer above asking price but were told they wouldn’t sell to us. Turns out when the seller found out our name they decided not to sell to us for ‘personal reasons’When pushed about ‘personal reasons’ she then said that there was actually a cash buyer who offered asking price. That property remained on the market for 5 weeks after that before it said under offer. Friends of mine were able to call and make viewings during this time. Disappointing that a company owned by Skipton Building Society would behave like this. The honourable thing to do would be stop acting for the seller but the commission was clearly more important.
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