Foxtons Shepherds Bush reviews in Hammersmith and Fulham

★★★★★ 5/5

Google

Very professional agency - so much better than average. I would highly recommend. Alexandra was an absolute superstar in helping us find a place we can call home

Claire · 13 December 2025

★★★★★ 5/5

Trustpilot

Ciara is quite helpful and friendly.

Ciara is quite helpful and friendly. She takes initiative and always go over and beyond to help and assist.

Nazia · 9 October 2026

★★★★★ 5/5

Trustpilot

Evelyne from kingston office who was…

Evelyne from kingston office who was agent showing me flats. She was very professional and kind agent so far i have ever met before Thank you for being patience Evelyne for all my boring question

T.I · 30 September 2026

★★★★★ 5/5

Trustpilot

Flo and the BTR team have been…

Flo and the BTR team have been extremely helpful during our interactions, going on multiple viewings with us during our search - we really value and appreciate Flo’s help in particular here!

J · 29 September 2026

★★★★★ 5/5

Trustpilot

Amazing service with really helpfull…

Amazing service with really helpfull team. Exemplary service from Andrew really helfpull with updates on the house that we buying. Thank you so much guys and special thanks to Andrew for all the follow ups.

Eros · 20 May 2026

★★★★★ 5/5

Google

I am extremely satisfied with the service provided by the estate agent . ( kitty and Samantha ) the two ladies helped me and my partner find our home . They were professional , responsive and helped me find a house less than one week! I highly recommend Shepherd’s Bush Foxton company to anyone looking for a stress- free apartment!

Kay · 15 October 2025

★★★★★ 1/5

Google

We recently dealt with an agent from the Foxtons Shepherds Bush & Brook Green branch and, unfortunately, our experience was disappointing. The agent, Olivia, appeared disorganised and unprofessional during our interactions, leading to a waste of time and effort on our part. There was a lack of clear communication and follow-through, which left us feeling let down by the service. We expected a higher standard of professionalism from a well-known agency like Foxtons.

Karim · 22 May 2025

★★★★★ 5/5

Google

It gives me great pleasure in commending Gentjan Vladi of Foxtons, Shepherds Bush. I am about to complete on a flat in Acton. Throughout the buying process, I found Gent to be thoroughly reliable and attentive to my every need. I have purchased several properties over the years but I have never encountered such excellent customer service as that extended to me by Gent. He is indeed an asset to Foxtons and I'll be using them again in the near future for further property deals purely and simply because of Gent. He us truly an asset to Foxtons.

Hamza · 25 August 2025

★★★★★ 5/5

Google

I was so impressed with the service I received from Gentjan at Foxtons. Buying a property can be a daunting process, but Gentjan's responsiveness and helpfulness made a huge difference. He was always quick to answer my questions and if he didn't know, he made sure to find out and updated me promptly. He provided clear guidance at every step which helped me feel at ease. His professionalism and support were invaluable, and I am so grateful for his help in finding my new home.

Dimitrije · 9 August 2025

★★★★★ 5/5

Trustpilot

Professional, punctual, polite, prompt

Five stars for Mr. Hassan Bacchus of Foxtons. He is extremely professional, polite, and reliable. He managed to find great tenants and rent out my property in only one week.

Fataneh · 17 September 2026

★★★★★ 1/5

Trustpilot

Foxtons wrongly extended our tenancy…

Foxtons wrongly extended our tenancy end date then withheld our deposit on non payment of rent grounds. Even after acknowledging their 'error' it took 2 months for them to correct it. The money was only returned after a letter before action for a small claims court was sent. Other customers are advised to exercise extreme caution with how deposits are safeguarded.

Julie · 19 September 2026

★★★★★ 1/5

Trustpilot

I was spoken to quite rudely on the…

I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.

Vinisha · 20 May 2026

★★★★★ 5/5

Trustpilot

Yasmin from the west end office

Yasmin from the west end office is the best estate agent so helpful and never leave the interest for trying to find somethings for us

E_G_E___ · 8 October 2026

★★★★★ 5/5

Trustpilot

Aga was amazing during our entire…

Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks

Harrison · 18 May 2026

★★★★★ 1/5

Trustpilot

Foxtons Letting Commission…

Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.

Kok · 1 May 2026

★★★★★ 5/5

Trustpilot

I was assisted by the agent Noah

I was assisted by the agent Noah; from the very first house I visited, he provided support and constantly sent me options. Excellent service.

Talisson · 8 October 2026

★★★★★ 5/5

Trustpilot

Nathan was my advisor and he did all…

Nathan was my advisor and he did all for our comfort.

Juan · 18 September 2026

★★★★★ 1/5

Trustpilot

I truly do not understand who in their…

I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.

H · 24 April 2026

★★★★★ 5/5

Google

Sherone has been so helpful and the moving in process has been really smooth and quick to action so far. Thank you.

Jemima · 8 October 2025

★★★★★ 1/5

Trustpilot

Incompetence and lies on a legendary scale!

I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.

Anthony · 13 April 2026

★★★★★ 5/5

Trustpilot

Tenants experience

We were tenants in a property Sarah Kelsey managed, and were very grateful for her attentiveness and friendliness. If there was ever any issues with the property Sarah was quick to action them and they were resolved very quickly.

Ben · 15 February 2026

★★★★★ 1/5

Trustpilot

New X Foxtons is appalling

New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.

Nic · 22 April 2026

★★★★★ 5/5

Google

Olivia was amazing during the visit! Very professional, friendly, and attentive. I highly recommend her services.

Maïssa · 1 November 2025

★★★★★ 5/5

Google

Curtis at Foxtons was fantastic from start to finish. He made the whole process of finding and renting a property so much easier. Curtis helped me secure a great studio at a great price and was there every step of the way, from bidding through to finalizing the contract. He took the time to explain everything clearly, which really put my mind at ease. What really impressed me was his dedication, he was available anytime I needed him, even outside of regular hours, and went the extra mile to make sure everything went smoothly. If you’re looking for someone who genuinely cares and knows his stuff, I’d definitely recommend Curtis!

Aamir · 11 October 2024