Trusted Agent profile · Hammersmith and Fulham
★★★★★
373 reviews across 2 platforms
30-32 Shepherds Bush Green, London, W12 8PH, Hammersmith and Fulham, W12 8PH
Foxtons's office in Hammersmith and Fulham, at 30-32 Shepherds Bush Green, is rated 3.9 out of 5 across 373 reviews on two platforms, including 219 Google reviews rated 4.3.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotKind, responsive and accomdating
Ercan has been incredibly accommodating, responsive and helpful throughout our property search. He’s always been prompt in getting back to us and has made what can be a very tedious process feel surprisingly straightforward. A pleasure to deal with and a real credit to Foxtons.
5/5
TrustpilotI am very delighted with Divyesh of Foxtons
I am very delighted with prompt and comprehensive support by Divyesh Danderi of Foxtons in securing a new tenancy in record time again for my flat. He has repeatedly achieved many times in the last 8 over years being able to secure good tenancies for my flat. He is reliable and understanding. I trust him totally with his expertise.
Hi Peng Kheng, Thank you for your feedback and for trusting us with your property over the years. We’re pleased our team has been able to secure tenancies quickly for you, and we look forward to continuing to help. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
GoogleI was lucky enough to work with Aberan, who is by far the most helpful, communicative, proactive and supportive estate agent I’ve ever come across. I’m so grateful to Aberan for listening and actually caring about my preferences for my first home. He’s been absolutely amazing and I will be recommended Aberan to everyone I know!
Hi Shiza Khan, Congratulations on buying your first home! Thank you for your positive review - We really appreciate the feedback! Sophie, Foxtons Shepherds Bush & Brook Green Estate Agents Get it done with London’s number 1!
5/5
TrustpilotKrishna was super helpful
Krishna was super helpful, highly recommend !!!
Hi Ria, Thank you for your review. We’re pleased our team was able to help, and we appreciate you recommending us. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAmelia
Amelia was extremely helpful and kind. 100% recommend.
Hi Amy, We’re pleased to hear you had such a positive experience with the team. It’s great to know they made the process a smooth one. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAccommodating staff
Athman was very accommodating, took us to many different properties and changed up where we’d go as he got to know us and what we’d like! Everything has been smooth sailing so far… and customer service has been great
5/5
TrustpilotFlo was really helpful
Hi Corrie, Thank you for your review. We’re glad our team was able to help you. Alex, Foxtons Estate Agents Get it done with London’s number 1!
5/5
TrustpilotAshvin was professional
Ashvin was professional, friendly, and incredibly helpful throughout the entire process. His communication was excellent, and he made everything smooth and stress-free. If you’re buying or selling a property, I strongly recommend contacting Ashvin, you won’t regret it!
5/5
GoogleI would like to share my experience working with Foxtons Shepherds Bush Agents. A very helpful team with friendly communication, professionalism, and support at every stage of finding a property. I’ve never experienced such dedication and a serious, responsible approach to work in any other agency. Special thanks to Aleksandra . for her kindness, patience, and genuine care throughout the entire process. She was always available, attentive, and truly went above and beyond to help me. Thank you for your cooperation, and I highly recommend them!🤗
5/5
TrustpilotSpeedy, professional, and friendly service!
Massive shout out to our wonderful agent Mia L, who made us feel so comfortable during our viewing and went above and beyond to help us sign everything as quickly as possible. Mia has such a warm and friendly energy, we knew we were in safe hands from the moment we met her. Great communication, and made sure we knew which steps to take and when. Having had bad experiences in the past with renting through estate agents, it has made such a difference to speak to someone who genuinely seemed to care for what they were doing. Big up, Mia, wishing you all the best girl! x
5/5
GoogleThis branch was very helpful, really tried to help every step of the way. Especially Aleksandra who was in direct contact with us she was really good at listening and trying to get us what we wanted, also supper nice!
Hi Sara Rodrigues, Thank you for the positive review- we really appreciate the feedback! Sophie, Foxtons Shepherds Bush & Brook Green Estate Agents Get it done with London’s number 1!
1/5
TrustpilotIf you are a landlord, my personal opinion: AVOID
One immediate point. It's no good Foxtons replying on Trust pilot asking for 'more information so they can follow up'. I have sent them endless information - as I imagine every other frustrated customer has. Please be wary of all the positive reviews. I have my doubts as to their authenticity. This company are charming on onboarding. I have been a landlord with them for three and a half years, so I have broad experience - not just experience of the initial process as many of these reviews are. At the start, they love your 'lovely property'. They are persistent and responsive, very sweet. Nothing is too much trouble. Similarly they schmooze (and pressurise) tenants. They are very good at this. You will notice many reviews mentioning specific people and branches - that's because they ask for them. Once you're onboarded, if you have any difficulties at all, they disappear. Emails take weeks to reply to - consistently. Even emails labelled as 'complaint' are not responded to within their own policy - it took them months to get back to me about a very serious and misleading piece of information I was given that incorrectly interpreted the contract which they drew up. This nearly led to serious consequences with my tenant. If you take them on as property managers, they will take weeks to send you quotes for works to be done. The quotes, once they do arrive, will be about 50% more expensive than if you arranged the works yourself. You will already be paying extra for 'management' but there is no eye on keeping costs good value for landlords. Their quotes are so prohibitively expensive that I ended up arranging things myself and cancelling their management service - it was unusably slow and expensive. They placed unwarranted holds on tenancy deductions which meant that both myself and the tenant experienced significant stress and delay. The inventory service was absolutely rubbish - missed so much detail (even missing that a whole piece of furniture was missing!). The inventory is so important and they messed it up. They even arranged for the inventory clerk to arrive before the tenant had moved out. They really don't know what they are doing - or they are too big and impersonal to get it right. Now that the tenancy has ended I've been whacked with yet another fee that I didn't agree to. I've made repeated enquiries about this, again with no response. I'm busy now building a case to refer to the Property Ombudsman. I'm busy and really could do without this extra work. I've given Foxtons many, many thousands of pounds and I have no idea what for. I have no idea where the positive reviews have come from. I'm never using them again, and I am very glad to be free of them. I've been letting my property for 20 years and honestly - it was less hassle and SO MUCH cheaper doing it myself via OpenRent. That's where I'm returning to.
5/5
GoogleA big thank you to Aberan from this branch - he showed us a range of properties tailoured to fit our criteria and kept in contact in the weeks after the viewings. He showed genuine interest in our search and helped us find the perfect flat!
Thank you for your review George Raynor We are pleased to hear your property search went well and we found you your perfect flat! Sophie, Foxtons Shepherds Bush & Brook Green Estate Agents Get it done with London’s number 1!
5/5
TrustpilotYasmin (west end) was exceptionally…
Yasmin (west end) was exceptionally attentive and went above and beyond to help me. She put in a great deal of effort, stayed in constant contact throughout, and was professional and respectful in every interaction. I would gladly recommend her to anyone looking for a reliable agent.
Hi Maitha, Thank you for your feedback. We're glad our team kept in regular contact and handled everything professionally. We appreciate you recommending us. Alex, Foxtons West End Estate Agents Get it done with London’s number 1!
5/5
GoogleThanks so much to Nathan and his team for getting the sale of my Shepherds Bush flat over the line! He found buyers quickly and set the whole process up efficiently liassing between myself, the buyer and the solicitors. There were various issues with the lease holder and their slow response but Nathan was like a terrier and kept chasing until everything was completed. I was particlarly happy since I am based abroad and Nathan kept me very much up to date with proceedings while respecting the 7 hour time difference. I would highly recomend Nathan and his Foxtons team.
Thank you Edith for your highly recommended review. Sophie, Foxtons Shepherds Bush & Brook Green Estate Agents Get it done with London’s number 1!
5/5
TrustpilotHad the pleasure of dealing with Mario…
Had the pleasure of dealing with Mario and Mercedes while scheduling a valuation for my partner's property. Both were friendly, professional and attentive gave us a great advice - thank you again!
5/5
GoogleI've had the pleasure of knowing Richard for more than a year, and he's been great since day one. Richard's always kept me in the loop about available properties and really understood what I was looking for. Thanks to him, I was the first to know about the flat I ended up buying. Throughout the whole purchasing process, Richard went above and beyond. He guided me and offered support even when he didn't have to. The deal took six months due to probate, but Richard's patience and encouragement never wavered. His support was invaluable during that time. Richard's outstanding customer service and genuine care for his clients deserve special recognition. His dedication and hard work are truly impressive, and I believe he deserves a promotion for his exceptional performance. Richard is a real asset, and his commitment to excellence is clear for everyone to see.
Thank you Anisa Veshaj for your detailed review. We are glad you had a good experience while purchasing your property. Sophie, Foxtons Shepherds Bush & Brook Green Estate Agents Get it done with London’s number 1!
1/5
GoogleEverything was alright until we moved out and Foxtons refused to return our deposit and overpaid rent (more than 3000£ in total). They claimed they were processing the payment and "chasing" the landlord and that the delay was on the landlord's side but we've been in touch with the landlord and have a written proof he never received any correspondence from the agents. It looks like a scam, so be careful with this agency.
Hi Tetiana Omelchenko, We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
5/5
TrustpilotWe got our dream home thanks to…
We got our dream home thanks to Natasha! She was so helpful every step of the way and bought her bright spirit to what can be a stressful process.
5/5
TrustpilotAs the owner of a flat
As the owner of a flat, I struggled for months to find tenants. I tried renting it myself but mostly scammers or people who waste my time only, then worked with several agencies - including one that promised a quick result but instead damaged my flat and pressured me constantly with calls and messages, day and night. By the time I found Foxtons' letter in my letterbox, I was ready to give up.
1/5
TrustpilotMy flatmate had come from outside…
My flatmate had come from outside london to view a property in finsbury park and was only told once he got to the appointment that david morgan was not going to make the appointment due to being unwell, extremely unprofessional, he should have gotten one of his colleagues to cover the flat viewing or atleast message us in advance.
We’re sorry to hear that your experience did not meet the standards we strive for. We value all feedback as it helps us continue to improve. Best, Alex
1/5
TrustpilotDON'T USE!
DON'T USE! As a landlord I highly recommend other tenants and landlords do NOT use Foxtons. They are providivg tenants and extremely poor service and giving landlords a bad name. They take no responsibility for errors or timely correction of them. Simply unprofessional and giving the industry a poor reputation. [I would like to request trsutpilot provide a feture to rate neagtive stars, Foxtons deserve 5 neagtive stars.]
5/5
TrustpilotSam was very helpful with our search
Sam was very helpful with our search, and although we ultimately didn’t go with a foxton’s property, he was extremely diligent and kind.
5/5
GoogleI cannot recommend Olivia Sek highly enough! From start to finish, her customer service was absolutely exceptional. Olivia Sek was knowledgeable, proactive, and went above and beyond she provided clear, honest advice and was always available to answer questions, no request was too big or small. It’s rare to find an estate agent who genuinely cares however if you’re looking for an estate agent who delivers outstanding service look no further. **10/10, perfection!** **Highly recommended!**
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