1/5
If I could give them zero stars I…
If I could give them zero stars I would. STAY AWAY from foxtons at all costs. Total scammers.
Trusted Agent profile · Hammersmith and Fulham
★★★★★
423 reviews across 3 platforms
55 Fulham Broadway, Fulham, London, SW6 1AE, Hammersmith and Fulham, SW6 1AE
Foxtons's office in Hammersmith and Fulham, at 55 Fulham Broadway, is rated 3.7 out of 5 across 423 reviews on three platforms, including 245 Google reviews rated 4.1.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
1/5
If I could give them zero stars I…
If I could give them zero stars I would. STAY AWAY from foxtons at all costs. Total scammers.
2/5
We keep receiving unsolicited post…
We keep receiving unsolicited post despite the request for it to be stopped.
4/5
Philip from Foxtons
Philip from Foxtons has been very helpful and consistent with helping find a suitable property for me Thank you
1/5
More than £600 "stolen" in unjustified deposit deductions.
DO NOT RENT through Foxtons. More than £600 "stolen" in unjustified deposit deductions. Really shady practices.
5/5
Managed to secure my dream flat. Antonio looked after me very well. This was my first time viewing flats and he made me feel comfortable, well informed and he was very good at answering my questions. Thanks to him and Foxtons I have an …
5/5
Fantastic support from Alex Cima who helped me find a place in record time. Nothing but good things to say about the whole experience, will definitely recommend both Foxtons and Alex to all my friends and colleagues! (I already have!) Amazing platform as well, all paperwork, agreements and issues is managed digitally directly on their website. Just amazing and smooth all the way from viewing to receiving the keys. Thanks again Alex & Team!!
We are delighted to read that you have received such fantastic service from start to finish from Alex, and that you have found our website so useful and easy to use. Thank you for your kind review, and best wishes in your new home!
5/5
I had a very positive experience with…
I had a very positive experience with Foxtons. The service was professional and efficient throughout the process.
5/5
I would like to thank you Henry and his team for the excellent service. Henry was very patient and follow up my requests in a professional manner. I would definitely recommend their service!
5/5
We recently had the pleasure of working with Alex W. and I cannot recommend him enough. He knows the area very well and everything he showed us was spot-on. He was very professional, attentive and replied quickly to any queries we had. We will definitely reach out to him when we are next searching.
5/5
They couldn’t have been more helpful and kind, Bradley Deadman is definitely the more persistent and hard working estate agent I’ve ever met. Thank you!
Thank you for the review! We are pleased that you have found Bradley to be so hard working and helpful during your time working together.
1/5
Dealing with Foxton in order to buy an investment property in the UK was one of the worst experiences I have ever had. Lying, wasting time, and money are usually common practices for this company. After we got our offer accepted through foxton fulham and starting the legal process, they asked me to pay more money because the vendor received a higher offer. When I rejected that, the property went back to the market like nothing had happened. So, there was no higher offer. For sure, I lost some of the legal fees and my time. Very unprofessional. Lucky enough, I was able to get mine through a different agent just before deciding to invest in a different country.
1/5
Don’t waste your time with them if you want details on an apartment they have advertised to rent. I telephoned early morning 19/01/2023 with a serious urgent enquiry . Foxttons phone was picked up by Ms Seraphora who was very polite and professional indeed. However I could hear lots of loud background noise of laughter and joking between team members of many people as it’s obviously an open office. Receptionist said no one was available to take my enquiry. Seemed strange as they were still all laughing and joking about their personal issues in the background ! It was a specific advertised property I was interested in in W14 so there should have been no holdups. I left details of property and my personal details with several telephone contact numbers and asked if someone could call back that morning as it was an urgent, simple and serous enquiry about a specific apartment However no one bothered to call me back at all or contact me in any way . Their loss !!!!. I rang another local agent who was very prompt and professional and interestingly had a similar property for rent close by . I have started serious negotiations with the second agent and hope to tie up a deal today . So Foxtons , if you can’t be bothered to return calls don’t worry. Moral of the experience is if you phone up and the background noise is so intense with people nattering about their personal lives then they are probably overpaid and underworked. Good luck Foxtons you missed this one ! Wonder how Foxtons shares are doing for their investors? Have a great day !!!
1/5
I tried to arrange a viewing for the property on sale, reached out to George Munton, what a time waster! During our phone call we agreed on 6pm on Monday, after a few hours after the phone call he had sent me a confirmation email with the different time saying that the viewing isn’t something he would benefit from. I feel sorry for the seller who has to deal with that kind of agents. I don’t know what they promised to the seller, but they are really bad in doing this job. I wouldn’t recommend them, try to avoid this agency and personally George Munton in any case.
5/5
i saw a couple flats with molly in sales and she was amazing from beginning to end. was really keen to show me places she knew i would like and checked in with me at every stage, it was like having a friend in the process with me! she made viewing flats a pleasure rather than a chore and i would recommend her to everyone. she was really determined to find me a place i would love and my customer experience was great
2/5
I had a quite disappointing experience with Foxtons in Fulham Broadway when I engaged them to sell a property. They lost the keys to my property and never bothered to respond when I asked them to cover the cost of a new set. Several times they crossed communications amongst each other internally, sending at times conflicting messages - which is not a huge problem per se but does not give much confidence in their internal coordination. Most concerning was that the estate agent explicitly agreed to certain sale conditions to close the sale only to say they were not acceptable in UK real estate at the very last minute (which he had failed to mention in the prior 2 months of negotiations). While the sale was successfully concluded, I would not recommend Foxtons - and if you have no other choice, please do pay extra attention and carefully document your exchanges.
1/5
Definitely an agency to avoid. We have been manipulated and ignored when there were problems. They have done mistakes which costed us a huge quantity of money. They collaborate with suspicious criminal landlords. Run away.
Hi Jack Red Braves, We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
1/5
My flatmate and I had to deal with 6+ different property managers in a year of living in the area. They didn't care about our wellbeing whatsoever (didn't have hot water for 3 weeks), ignored our calls/emails and took ages to get our deposit back. So glad we live somewhere else and never have to deal with them again.NegativeResponsiveness
Hi Emily, The only records I have been able to locate for you are from 2020-2021, i'm sorry that your experienced was not as expected and I hope you can appreciate that this was at the height of the pandemic with government restrictions in place. Kind regards Nick
1/5
Definitely an agency to avoid. We have been manipulated and ignored when there were problems. They have done mistakes which costed us a huge quantity of money. They collaborate with suspicious criminal landlords. Run away.
Hi Jack Red Braves, We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Best, Sophie
5/5
Siobhán from Foxtons Fulham was an absolute dream to work with! She was able to really understand what I wanted and helped me in finding my dream place. Such a lovely approach and was always on the other end to help answer any questions that I had.PositiveResponsiveness, Quality, Professionalism
5/5
Successfully sold my flat through George and his Foxtons Fulham Broadway Sales team colleagues. Superb at getting a huge quantity of viewings in through the doors quickly. The online account they set up is great for tracking viewings, feedback and offers at your convenience. George’s advice was measured, practical and realistic - both when setting an asking price and when negotiating offers. Would definitely recommend.
5/5
I have had bad experience in the past with Foxtons, so i really wasnt looking forward to working with them again. HOWEVER... Bradley made it so easy. He was great at communicating, always there to answer my queries, listen to me rant and provide updates and feedback regularly :) It was great working with Bradley to sell my property.
5/5
Bradley Deadman was amazing throughout our flat sale. He was very pro active at all times and always extremely helpful, friendly and positive. Highly recommended ! Louise
Hi Louise, thank you very much for leaving your feedback. We'll be sure to pass on your kind words to Bradley!
5/5
Friendly and competent
Excellent communication and support through the whole process including additional information requests and properties visits, with Anaïs and Jack. Friendly and competent.
5/5
I had a very positive experience when looking for a new flat to rent. Olivia Fisher was my letting manager, and I really enjoyed working with her. Olivia is competent, always provided detailed answers to all my questions, and was always responding promptly. Great experience so far!PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Hammersmith and Fulham office has 423 reviews across three platforms: 245 on Google, 4 on Yell, 174 on Trustpilot (across the whole business).
Foxtons Fulham Broadway is rated 3.7 out of 5 across all 423 reviews, and 4.1 out of 5 on Google from 245 reviews.
Foxtons Fulham Broadway, 55 Fulham Broadway, Fulham, London, SW6 1AE, Hammersmith and Fulham, SW6 1AE.