Foxtons Fulham Broadway reviews in Hammersmith and Fulham

★★★★★ 1/5

Google

AVOID AT ALL COST. All they want is completion and they will push you so hard it literally can ruin your normal life. And when you get the key after the endless pushing, you will be frustrated with this - a property not accounted for at all, different from what you’ve seen, and of course, this is after completion and they will say this is not their responsibility. This’s totally scam. Avoid unless you want to have bad, pushy and disappointing experiences when you are cheerfully buying your property.

Shilei · 16 February 2026

★★★★★ 5/5

Trustpilot

Satisfactory property management

I have used Foxtons as the property management agent for nearly 5 years, I am especially satisfied with my experience since Tony Chan from property management became my property manager since 2024. He is very professional and proactively in handling with the requests and issues regarding the tenant & property management. He always responds to my enquiries promptly and provides valuable advice.

Ding · 24 June 2026

★★★★★ 1/5

Trustpilot

Disorganised and Unreasonable Charges

I’ve never felt the need to write a review in my life, but my recent experience with Foxtons was so poor I felt compelled to share it and warn others.

Dan · 22 June 2026

★★★★★ 5/5

Trustpilot

Truly fortunate to have had Foxton's Andy Hoad Onboard

Truly fortunate to have had Andy Hoad assigned to my property purchase as a first-time buyer.

Al · 21 September 2026

★★★★★ 1/5

Google

My flatmates and I experienced a NIGHTMARE and renting a property managed by Foxton almost DESTROYED MY PROFESSIONAL CAREER. It started by a lot of PRESSURE to sign as fast as possible the contract after a quick visit of the property. The property was at this time, rented, so of course, as a matter of respect we didn’t touch and checked furnitures. Then, the first day we moved in, we discovered that our BED WAS BROKEN, our WINDOWS WERE NOT CLOSING AT ALL, our bath and our toilets were LEAKING, we had several MICE in our kitchen, a BOILER LEAK, our OVEN WAS DANGEROUS, OVERPRICED BILLS due to LACK OF INSULATION (16°C max during winter), and finally BLACK MOLD in my bedroom floor and our living room ceiling. We could see our bathroom tiles through the ceiling lights of the floor underneath. We reported those issues since day 1, NOTHING HAVE BEEN SOLVED 21 months later (Except the bed, 18 months later). We've been accused to have a fly infestation, to drive ?drones? within the property, to not check our alarms ??? Shocked by those allegations, we had to make a 20 pages report by ourself to the agency and our landlady to show the amount of troubles we had and who we really were, as not even one Foxton's agent did the job (isn't it supposed to be one of their tasks ?) Black mold + no insulation is the worse thing that can happen for someone who has preexisting allergies and asthma. Especially when you are stuck at home during lockdown. It increased my disease til the very moment my ears and nose were completely blocked. « Severe nasal congestion » can lead to life threatening issues. I suffered asthma crisis every nights. I experience since ear loss, and tinnitus. I’m a sound engineer. My flatmate had oversized eczema blotches on her body, even in her face sometimes. We spent 1000 pounds in medical appointment yet, a lot of time, and my recovery will be very long. No discount on the rent. A lot of visits planned to check the issues and « estimate reparation costs » but a very few to actually solve definitely any problem. A lot of cancelled visits (I took several day off and being told several times that the repairs have been rescheduled). The last time I reported a leak in one of my toilets, they just cut the water and never came back. It seems like there is no communication between Foxton's and our landlady who seems to suffer as well because of their lack of professionalism. Her flat is damaged and will need lots of expense, thanks to Foxton. I was shielded. Due to my health condition, i'm extremely vulnerable to covid and forced to stay in this flat, that is slowly killing me despite my young age. And still i have been harassed to allow more and more visits but nothing have been fixed. We asked to leave asap, before the end of our tenancy regarding those serious issues. We’ve been ignored til we experienced an inappropriate blackmail « you will have good references if you leave at the end of your tenancy in three months, otherwise I’ll give you bad references » by call, denied by email of course. Foxton held our references and tried to force us to stay. After our claims to leave asap, we received emails asking if we wanted to renew our contracts (despite the fact our landlady wanted to sell), asking if we could allow futur tenants visits (renting again such property ? really ?) etc… I spent far too much time reminding them the situation via calls and emails. Foxton’s owe us : Part of our monthly rent for a flat that has never worth the price paid, overpriced bills due to lack of insulation, health appointments and treatments, our time, our energy and our mental health. No, I’m honestly not dramatising the situation. It is actually even worse than you think. The way they manage the property, treats you, ignore you or harass you. And it can happen to you as well. So make the right decision. Go in an agency that treat tenants as real customers, fairly, with respect and empathy, in a human way. It shouldn't be a matter of money only, but it surely is for Foxton's.NegativeResponsiveness, Quality, Professionalism, Value

Claire · 26 October 2021

★★★★★ 5/5

Trustpilot

Had an amazing viewing experience with…

Had an amazing viewing experience with Krishna, would definitely recommend her to everyone!!

Nimisha · 6 October 2026

★★★★★ 5/5

Trustpilot

Nikita Harper

My review only refers to Nikita Harper from Foxtons Letting Support Department, who called me today to help me resolve several issues with my logging in to my Foxtons Account. She was helpful, courteous, and followed up on our conversations. I have nothing good to say about the rest of the Foxtons team, including people at the Head Office, who were not only unhelpful, but kept on transferring my call to other people in the Foxton organisation, who were of course not at their seats, but "please leave a message and I will get back to you". I wasted well over an hour of my time today on the phone trying to get Foxtons support to resolve a problem they have created.

Asif · 19 January 2026

★★★★★ 5/5

Trustpilot

I had an amazing viewing experience…

I had an amazing viewing experience with Krishna. I would definitely recommend.

Consumer · 6 October 2026

★★★★★ 1/5

Trustpilot

Absolute scam of a company, avoid at all costs

Absolute scam of a company. I’ve never gone to a Foxtons viewing where the property was as advertised - e.g. they say it’s a 5 minute walk from the station and it ends up being a 20 minute walk. They’ll do anything to get you through the door of a property, in the hope that you’ll somehow fall in love with the Godforsaken place once you get there. It’s a bit like how men all say they’re 6’0 on dating apps and then hope that their mediocre personality will win you over when you realise they’re 5’9 in person. Also, if you give your number to one office, be prepared to have endless phone calls for the rest of your life. I once had 10 phone calls in one day from different offices I wasn’t registered with, all asking if I would like to register with them. This morning I’ve had four offices call so far and it’s only 11am. If you don’t pick up the phone, they just immediately call back - very convenient if you’re in a meeting or on another call. This is despite the fact that I have asked them to remove my number from their database. And they all have different numbers so blocking one does nothing, and you don’t know if it could be someone else calling so you inevitably have to pick up just in case. So basically, sign up for Foxtons if you want to be pestered for the rest of your life by absolute crooks!! How fun!!

Lily · 16 January 2026

★★★★★ 1/5

Google

The worst real estate I have ever had to experience. Completely unprofessional and rude agents, I cannot believe people treat others with such disrespect. How is this large company still in business. AVOID AT ALL COSTS.

Shae · 16 November 2025

★★★★★ 5/5

Trustpilot

Alycia Levy at Foxtons is brilliant

I use Alycia Levy as my property manager and have done so for several years and she is excellent, always going above and beyond. She is responsive, knowledgeable, providing excellent customer service and I am not sure what I would have done without her as she is always gets things sorted and organised and keeps me updated.

Wendy · 23 June 2026

★★★★★ 5/5

Google

Our agent Joanne Chen was amazing. She was really kind to show us to a property and provided prompt replies throughout. Thank you Joanne. 5/5!

Jeremy · 16 February 2026

★★★★★ 1/5

Trustpilot

Avoid

Absolutely terrible experience as a tenant. Apartment put on the market for sale and I had to suffer through six months of viewings although my contract did not stipulate this. Very inconsiderate and once I gave notice to move out the property was immediately put on the market for a higher rent. Agents come for viewing with no notice and have no respect. Several deductions taken from deposit creating various inane reasons . Avoid at all costs.

Esme · 11 January 2026

★★★★★ 5/5

Trustpilot

I have always had a great experience…

I have always had a great experience with Foxtons, both as a tenant having them as managers and as someone looking for a flat. The agent Yasmin recently has been amazing; it’s her kindness and availability that really made her stand out!

Elena · 23 September 2026

★★★★★ 5/5

Google

Isabelle was fantastic. Very responsive and continuously drove the process forward. She also went above and beyond offering advice and recommendations for the local area and any house work. Highly recommend!

Charlie · 16 December 2025

★★★★★ 1/5

Google

My experience with Foxtons Fulham Broadway has been deeply troubling, particularly concerning the safety and security of the property I rented through them. Before moving in, I expressed significant concerns about the security of the property’s keys. I was reassured by someone from central Foxtons that this issue would be addressed immediately, as they emphasized that “safety is paramount.” Unfortunately, this assurance turned out to be empty, as a month into my tenancy, nothing has been done, leaving me feeling extremely unsafe. The property itself has several safety oversights, including entrance doors that do not comply with fire safety regulations because they fail to self-close properly. This concern was highlighted to me in an off-hand manner by the letting agent saying I can make copies of the keys, suggesting a casual approach to what should be critical safety measures. There is no knowing who else has these keys! I was further disheartened by the inconsistent information provided by Foxtons staff regarding the possibility of changing the locks for enhanced security. Initially, there was a suggestion that the locks could be changed if I covered half the cost, but this option was quickly dismissed by a divisional manager, showing a lack of coherent policy or genuine concern for tenant security. Moreover, the physical condition of the door’s night latch, which is crucial for security, is inadequate, failing to close properly and lacking a functional handle, which adds unnecessary difficulty to securing my temporary home. Foxtons Fulham Broadway’s disregard for these significant safety and security concerns has left me questioning their commitment to tenant welfare. The difference between the assurances of safety I received before moving in and the reality of my living situation is stark and disappointing. For a company that claims to prioritize tenant safety, their actions, or lack thereof, speak volumes. This experience has underscored the importance of not only vetting properties but also the integrity and professionalism of the letting agency managing them.

Aleksandra · 28 February 2024

★★★★★ 5/5

Trustpilot

Great experience overall

Great experience overall, especially from Ciara Ryan

Stephen · 21 September 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Non-existent communication. Viewings done by an unprepared team: didn't know level of service charge, exposure, if the appliances were new or not, size of the flat or rooms. One claimed we had replaced the kitchen (we hadn't), another that the Hue Lights we installed were staying in the flat for the buyer (we never said that).

Gianluca · 23 May 2026

★★★★★ 5/5

Trustpilot

Staff excellent

Staff excellent. Lots of way communication.

Alan · 21 September 2026

★★★★★ 5/5

Trustpilot

My experience with Foxtons

My experience with Destiny Basto , who conducted the viewing of 3 properties managed by Foxtons was great. She was very friendly and helpful . She was punctual and made a note of my requirements.

Preeti · 9 October 2026

★★★★★ 5/5

Google

Great thanks to the Fulham office, especially to Jeevita, one of the agents. She was very kind and helpful in my property search. It was a pleasure to have business with Foxtons, highly recommend it!

Timothy · 16 February 2026

★★★★★ 1/5

Trustpilot

Three words - don’t do it

We listed our house with foxtons and the service has been abysmal. There’s been next to no effort or movement with trying to sell the house, no communications with any options etc. You get an account online which shows upcoming viewings - almost all viewings ‘booked’ haven’t actually happened and they don’t contact us to confirm it either. You expect a lot from an estate agent with their level of commission - dont bother.

Nicola · 9 December 2025

★★★★★ 5/5

Google

I had help from Eric Curless in buying my flat in Fulham. Eric is one of those sales negotiators that is in it for the long run. He doesn't treat you just as another deal sealed. He keeps in touch and updates on the progress regularly and also helps out where he can to make the process go as well as possible. He goes to lengths making sure you're happy with the purchase. That means leaning in on things that might not affect the purchase in an obvious way but might be very important for you as the purchaser to feel comfortable with your purchase. The office manager also follows up and is receptive for feedback.

Bahman · 26 October 2023

★★★★★ 5/5

Google

Foxtons Fulham Broadway has become a valuable point of reference for our property search and I could not praise and thank Henry Duke enough for his painstaking attention to all our requests, for his commitment and professionalism in offering top class support and showing me various options in person. I have interacted with Henry on several occasions and it was very pleasant to talk with him about all aspects related to real estate. Henry is an extremely capable and knowledgeable Agent and I am very happy to have met him. I highly recommend Foxtons Fulham Broadway to anyone looking for a home.

Michela · 26 October 2023