Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI genuinely admire Adnana’s work ethic, the quick communication and professionalism is outstanding. She always keeps me updated with new properties released on the market and answers all the questions I have even though sometimes I could be annoying hence why I thought it would be a good idea to give her a 5 star review. Thank you.
Adam · 30 November 2023
Agent replied · 25 October 2024
Dear Adam, Adnana is over the moon reading your 5 stars review. She does take pride in doing her job well and this will spur her on. Thank you.
★★★★★ 5/5
GoogleI genuinely admire Adnana’s work ethic, the quick communication and professionalism is outstanding. She always keeps me updated with new properties released on the market and answers all the questions I have even though sometimes I could be annoying hence why I thought it would be a good idea to give her a 5 star review. Thank you.
Adam · 11 November 2023
Agent replied · 10 November 2024
Dear Adam, Adnana is over the moon reading your 5 stars review. She does take pride in doing her job well and this will spur her on. Thank you.
★★★★★ 5/5
GoogleAmazing customer service! Miss Sumayya Rashid was very professional and helpful when I was looking for a flat. Everyone was super kind and patient! An overall great experience.PositiveQuality, Professionalism
Dimple · 12 January 2022
Agent replied · 11 January 2025
Sumayya is our newest member off team and we are pleased that she was able to help you finding the right property, thank you for your 5 star review
★★★★★ 5/5
GoogleMy flatmate and I have had a fantastic experience with Broadway and West so far. We have been dealing with Adnana, who was excellent. She has great knowledge of the property and local area and is always quick to respond to our questions!
Will · 26 August 2024
Agent replied · 25 October 2024
Hi Will, Its wonderful to read your review. Its a pleasure for all of us to know we have done a good job. We are here to help when you need us.
★★★★★ 5/5
GoogleAlice Differ-Jones was amazing. She found us the house we're moving into, and was extremely quick in organising a viewing and ultimately helping us sign a lease. Would recommend it entirely.PositiveResponsiveness, Quality, Professionalism, Value
Zeb · 26 October 2020
Agent replied · 25 October 2024
Thank you for your review, it is greatly appreciated! We are glad we were able to help
★★★★★ 5/5
GoogleI had a great experience with Francesca and the rest of the team at Broadway & West. I lived with a group of girls in London, and we needed to move in just a few days after we viewed a property. Francesca was very accommodating in making sure this was possible, and for this we were very grateful! I would definitely look to use Broadway & West again in the future :)
Lauren · 28 October 2014
★★★★★ 4/5
GoogleRecently moved into new 6 bed house in hammersmith with student friends. Hasan has been very nice and understanding with our scarce knowledge of the process of renting a property.
The property itself wasnt as deeply cleaned as desired and a number of things are not working/not as clean as possible but I'm sure these will be sorted out shortly.
I would recommend broadway and west.
Kyle · 27 October 2019
★★★★★ 5/5
GoogleGreat experience with Adnana - she was always quick to respond and help us with the house hunt!
Amy · 9 June 2025
Agent replied · 24 June 2025
Hi Amy, Adnana is very appriciative of your 5 stars; its always geart to receive prase for a job well done. We very much hope you will have a great time in your new property.
★★★★★ 5/5
GoogleWe rented a nice house in Old Oak road. Samiha was very professional and supportive. We are really happy for our choice.
to rely on Broadway and west.
Luca · 28 May 2024
★★★★★ 5/5
GoogleThe letting team at Broadway and West are truly professional and knowledgeable - Always a pleasure to deal with. Rashid and his team are very friendly, helpful and professional.
Zaid · 11 November 2020
Agent replied · 10 November 2024
Thank you for the review, always appreciated and happy that we have been able to manage your property.
★★★★★ 5/5
GoogleThe letting team at Broadway and West are truly professional and knowledgeable - Always a pleasure to deal with. Rashid and his team are very friendly, helpful and professional.
Zed · 26 October 2020
Agent replied · 25 October 2024
Thank you for the review, always appreciated and happy that we have been able to manage your property.
★★★★★ 5/5
GoogleBroadway & West (Adnana in particular) have been incredibly helpful in finding myself and three friends, our first flat in London. What can be a very frustrating process has been made very simple. Having dealt with various agents in the search for a property, B&W stood out from the crowd! Highly recommend.
Tom · 26 October 2023
Agent replied · 25 October 2024
Dear Tom, Thank you very much for you positive review, it is very encouraging to read and will speer us on to keep working hard and strive to maintain a high standard.
★★★★★ 5/5
GoogleHarun and team at Broadway and West have provided me with Property Management many years. I literally don't have to worry about the property and tenants as I feel I am well looked after by Broadway and West. A friendly and efficient service is what I have always received. Hope to be with Broadway and West for years to come.
Wendy · 26 October 2020
★★★★★ 5/5
GoogleAdnana Dumitas provided excellent correspondence with my flat mates and I from the viewing of the property we were interested in to finalising the paperwork and signing the contract. She has continued to help us with queries we’ve encountered surrounding rent payments, council tax and utility bills. Adnana offered a great service that I would highly recommend to others, particularly students.
Adam · 26 October 2022
Agent replied · 25 October 2024
Thank you for your recommendation. Adnana is truly chuffed.
★★★★★ 1/5
GoogleMy experience with the company and their agent, Haron Rashid, turned out to be a frustrating story of unfulfilled promises and unprofessional behavior. It all began with the enticing promise that all bills were included in my monthly rent, which led me to eagerly pay the deposit. However, my excitement quickly turned to disappointment when I received a contract that contradicted our initial agreement, leaving me £1500 short on my security deposit.
I reached out to Haron Rashid to address this issue, expecting a reasonable resolution. To my shock, his response was far from professional. He not only displayed rudeness but also canceled my contract abruptly without providing any explanation. This left me in a state of distress and uncertainty.
I had anticipated a transparent and professional transaction, but instead, I was met with deception and disrespect. I'm left with no choice but to demand an apology, a thorough explanation for the discrepancies, but no one even bothered to give me an answer.
Mohammed · 26 October 2023
★★★★★ 1/5
GoogleDo not use the services of this agency! They care just about the money. Me and my boyfriend rented a flat with another couple for half a year and to begin with, they asked for 150 pounds from each of us, for paperwork (sure, print some contracts and check our references... 600 pounds). Then at the end of the year we left some pieces of blutack on the wall and they deduct A HUNDRED AND FIFTY POUNDS from our deposit!!!! AMAZING. Guys, if you want to keep your money, look for a property somewhere else.
Sabina · 28 October 2014
Agent replied · 25 October 2024
Hi Sabrina,
We are sorry you had a bad experience, however, if there is damage to a property we are obligated to get it repaired before the next tenant moves in, hence the deduction. All tenants are advised not to put things (like blutack) on walls as any damage is chargeable.
★★★★★ 5/5
GoogleFantastic and quick, helped us sort a new place very smoothly. Alice was really friendly as well, thanks!PositiveResponsiveness, Quality
Adwuu · 26 October 2021
Agent replied · 25 October 2024
Thank you for your review, and we are glad we were able to help you on your rental property.
★★★★★ 5/5
GoogleWe had such a lovely experience with Andrew, he was so helpful, attentive and always so responsive! Every step went very smoothly with Andrew’s support and we would highly recommend Broadway & West!
Mollie · 27 July 2024
Agent replied · 25 October 2024
Thank you, and we are always trying to improve our services and this is very helpful.
★★★★★ 5/5
GoogleI had a very good experience with Adnana. She was extremely approachable and ensured the process went smoothly. Her responses via email were punctual and she successfully helped negotiate terms with the landlady.
Arhan · 27 July 2024
Agent replied · 25 October 2024
thank you for your feedback - Adnana is one off our senior negotiator and is always looking to help all her clients.
★★★★★ 5/5
GoogleI found it very difficult to find an ideal property in Hammersmith as a university student, but Adnana from Broadway & West kept me updated with all of the properties I was interested in and made sure we secured the best property :) would 100% recommend!!
Sungyeon · 26 October 2023
Agent replied · 25 October 2024
Dear Sungyeon, you have put a smile on Adnana's face. Thank you for your glowing review we all appreciate it and thank you for recommending Broadway & West.
★★★★★ 5/5
GoogleIn the last years we've been assisted by Broadway and West in buying and selling our house and in finding tenants in the meanwhile. We have always been very happy with the way they managed every situation (we've been assisted also through the process to get a mortgage) and also with the result of the deals we got. They have always been very professional, very courteous and very effective.
Graziano · 26 October 2020
Agent replied · 25 October 2024
Dear Graziano, Mille grazie! Kind words indeed and received with gratitude. We have looked after you and your charming family over the years and it has always been an enjoyable and effortless relationship.
★★★★★ 5/5
GoogleFrancesca and her team at Broadway and West were extremely helpful and professional at every stage of our letting through them. We never had a single issue, and they were always happy to help with any housing problem that appeared during our tenancy. I would strongly recommend them to anyone looking to rent a property in the Hammersmith/Fulham area!
Thea · 28 October 2014
★★★★★ 5/5
GoogleI had the pleasure of working with Sebastian, an incredibly helpful and knowledgeable estate agent, during my search for a rental property. Sebastian's expertise, dedication, and genuine commitment to finding the perfect place made the entire process smooth, efficient, and ultimately successful.
Jean · 26 October 2023
Agent replied · 25 October 2024
Jean, thank you very much for your 5 star review. Made Sebastian's day.
★★★★★ 5/5
GoogleI would highly recommend the services of Adnana and Broadway and West. Adnana helped a group of friends and I to rent our first student property. She was very attentive and helpful - promptly answering any questions we had about the renting process. We would be more than happy to use their services again.
Hamish · 26 October 2022
Agent replied · 25 October 2024
Thank you for the vote of confidence, we do try and go the extra mile.
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