Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a perfect experience with this agency and especially with our agent, Adnana. From the very beginning she was extremely kind and supportive, guiding us step by step through the whole process of renting a flat in London. She quickly found us a property, submitted our offer to the landlords without delay, and helped us with all the paperwork and contracts, always answering our questions clearly and promptly. She even assisted us with the utility companies, which made everything much easier. Throughout the entire process she was available for us at any time. I highly recommend Adnana and Broadway&West!
Serban · 16 October 2025
Agent replied · 16 April 2026
Serban, thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Adnana was able to support you every step of the way and make the process smooth and stress-free. Providing clear guidance and being available for our clients is something we take great pride in, and it’s wonderful to know this made such a difference for you. We’ll be sure to share your feedback with Adnana and the team. Wishing you all the best in your new home, and thank you again for recommending Broadway & West!
★★★★★ 5/5
GoogleI’ve been aware of Broadway&West for a few years now. Used them to move in a few years ago in an amazing place. Used it again now to move out. A great experience overall. Adnana is a great agent, she is very sweet and always delivers on time, clear communication, quick response and very helpful. Definitely recommend her :)
IOANA · 9 April 2026
Agent replied · 16 April 2026
Dear Ioana, Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a consistently positive experience with Broadway & West over the years. It was a pleasure assisting you with both your move-in and your recent move-out. I’ll be sure to pass your wonderful feedback along to Adnana, she’ll be delighted to know her hard work and communication made a difference. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleI had an excellent experience with Broadway & West. My agent, Adnana, was exceptionally helpful, professional, and responsive throughout the entire process, from the initial property search to finalising the contract with the landlord. Her clear communication and friendly approach made everything smooth and stress-free. I’d highly recommend Broadway & West, and especially Adnana, to anyone looking to rent in London.
José · 16 March 2026
Agent replied · 16 April 2026
Dear Jose' Thank you so much for the kind words! We are thrilled to hear you had such a smooth and stress-free experience renting with us. Adnana is a valued member of our team, and she’ll be delighted to know her professionalism and communication made a difference in your move. Welcome to your new home, and thank you for the high recommendation.
★★★★★ 5/5
GoogleAdnana made the whole moving out process very comfortable - it can be awkward dealing with viewings especially when you work from home but Adnana was great with communication keeping me in the loop, always has a professional and pleasant manner, and helped with utilities admin and answering any questions quickly. She is very diligent in her job and an absolute pleasure to deal with - a real credit to Broadway and West.
Ben · 22 February 2025
Agent replied · 13 May 2025
Thank you for your review and we were very having you as a tenant for over 5 years and have found you very pleasant and ideal tenant for any agent or landlord
★★★★★ 5/5
GoogleAdnana has been so helpful throughout the whole process. We are really grateful for her help and all her speedy responses which made the whole process so smooth. Thank you so much Adnana!
Freja · 16 February 2026
Agent replied · 16 April 2026
Dear Freja, Thank you very much for your thoughtful feedback. I’m delighted to hear that you had a smooth experience, and it was a pleasure assisting you throughout the process. Wishing you all the best moving forward.
★★★★★ 5/5
GoogleI am deeply appreciative of the assistance provided by this company in helping me find a suitable studio. Their responsiveness to my requests has been remarkable. Additionally, the staff members, particularly Adnana, have been exceptionally friendly and professional. Adnana's kindness and professionalism have made my experience even more pleasant. Additionally, I would like to express my gratitude to Kasia, the property manager. She always responds promptly to my requests and is a very professional manager. I am deeply impressed by her dedication and helpful nature, and I sincerely appreciate her efforts and contributions.
简单 · 26 August 2024
Agent replied · 25 October 2024
Dear Yuhang, What a glowing review! Thank you for taking the time to
write it. Many many thanks, it makes it all worthwhile.
★★★★★ 5/5
GoogleAwesome experience ! Adnana was a great agent and really helped us going through the renting process which can sometimes be very detail demanding! Everything went smoothly and in a very agreable mood!
I really recommend this agency and agent !
Luc · 16 September 2025
Agent replied · 16 April 2026
Dear Luc, thank you so much for sharing your experience! We’re thrilled to hear that Adnana made the renting process smooth and enjoyable for you. We completely agree, she’s a fantastic agent who always goes the extra mile. Your recommendation means a lot to us, and we wish you all the best in your new home!
★★★★★ 5/5
GoogleWe’ve just moved in, and the experience has been fantastic so far. From booking a viewing to signing documents, everything has been smooth sailing. We worked with Samiha Rashid at Broadway and West, and she was incredibly patient and kind with all our questions. Her professional service has been outstanding, and we are very pleased with the space and the continued support she provides even after our move.
Steph · 25 September 2024
Agent replied · 25 October 2024
Thank you so much for your kind review. We’re thrilled to hear that your move-in experience has been smooth and that you're enjoying your new space. It’s wonderful to know that Samiha was able to provide the support and professionalism that made the process easier for you.
★★★★★ 1/5
GoogleEdit after response - Had my tenancy 3 years ago and appear to have the same experience as Tom Edward’s review (4 months ago) so improvements seem non-existent. Some highlights - receiving the property with works incomplete, and not professionally cleaned. Having the professional cleaners turn up with no cleaning equipment, having to CC managers to get responses when emailing. General lack of professionalism. Of course you were aware of all of these issues.
Denny · 16 January 2026
Agent replied · 16 April 2026
Dear Danny, we have looked through our data base and cannot see what this 1 star is referring to as you understand that its important or us to be able to understand the reason for this negative review. as there is no comments and we are not able to locate any reason behind this.
if you are able to contact us and let us know the reason behind this, as we do take all complaints and issue seriously.
management,
★★★★★ 5/5
GoogleI cannot recommend Broadwat & West enough. From the moment I started my search for a new place, their team was incredibly professional and helpful. Adnana was professional and a pleasure to work with, always responsive to my emails.
Roy · 16 September 2025
Agent replied · 16 April 2026
Dear Roy,
It has been a real pleasure helping you find your new home, and we are delighted to read your glowing 5-star review. Your kind words mean a great deal to us. … More
★★★★★ 5/5
GoogleAfter 5 years I reconfirm my review. Broadway and West have been outstanding with me throughout all 5 years, I will miss Leonardo, Harun and Ilia now that I have to move out as I bought my own place. These guys are a great sales and rental agency in Hammersmith, the best I have known. Back in 2018 I had the most pleasant and smooth letting experience in all my time in London! Securing the property with Ilia was quick and smooth with his help and advice. This agency deals with everything in a very professional , transparent and friendly way , seems like a one of a kind agency, I would not hesitate to recommend it to all my peers. Will miss you!
Nicoletta · 30 December 2023
Agent replied · 25 October 2024
Dear Nicoleta, On behalf of Harun, Ilia and Leonardo it was a real pleasure dealing with you in all these years, you have been an exemplary tenant and have kept your property in very good condition. Congratulation on the purchase of your new home. I hope you will be happy there. It goes without saying if you ever need Broadway & West Sales or Lettings services you know where to find us. Pop into the office any time for a chat and a cup of coffee.
★★★★★ 5/5
GoogleFantastic agent! Thank you Samiha for all your help and support in finding a large student property for my son and his university friends recently. Samiha arranged viewings swiftly and was always prompt in replying to messages and patiently answering or clarifying any queries even on weekends demonstrating her commitment to her prospective clients and her job. Hope the property rental due to start in the academic year stays up to the expectations and there is adequate support through the year if any problems arise.
My only feedback at this point would be that it would be helpful to have a floorplan available for a property to let. I understand that this was not available for this property. My suggestion would be to add more photos and a video tour too but I do realise that this is not always possible.
Pr · 26 October 2023
Agent replied · 25 October 2024
Dear Pr, Thank you for your thums up for the work done by Samiha, most appreciated. With regards to the floorplan point taken, we do try when we have the floorplan to make it available on our site and make available all the information we have to make the process easier for the enquiring tenants. The property is managed by the landlord who are very hands-on and respond quickly to sort out issues as they are reported. I hope you will have a lovely stay and enjoy in the property.
★★★★★ 5/5
GoogleI would like to sincerely thank my agent Samiha,, for her incredible guidance in helping us acquire our new flat. From DAY 1 when we first view the property, until the moment we signed the papers. She was there with us every step of the way. She was always quick to respond, professional and went the extra mile to coordinate with our landlord and make the entire process smooth and stres-free. We truly appreciate her dedication and support.
Mary · 16 October 2025
Agent replied · 16 April 2026
Thank you for the positive review and your comments,
★★★★★ 5/5
GoogleHad a great experience renting a property in Hammersmith. Samiha Rashid was extremely helpful and always quick to respond to any questions I had, and always remained very friendly. As a student renting for the first time this was greatly appreciated!
Ryan · 16 June 2025
Agent replied · 16 April 2026
Dear Ryan, Thank you for your positive review of how Sam's helped your rental application. We are glad that you were able to complete your moving in with minimal drama and are looking forward to enjoying your time as a ful time student.
★★★★★ 5/5
GoogleAdnana has been amazing throughout. Very seamless process - would thoroughly recommend!
Matt · 16 March 2026
Agent replied · 16 April 2026
Dear Matt, Thank you so much! It’s great to hear that the process was seamless and that Adnana provided such a positive experience, your recommendation means a lot to us! Hope you will be very happy in your new home.
★★★★★ 5/5
GoogleAs first year university students, we were inexperienced with the process of renting accommodation, but Adnana has been incredibly patient, helpful and informative and guided us through the process. She has been very punctual with answering our messages and queries, and has been successful in negotiating terms with our landlord. We are extremely happy with Adnana’s service, Broadway and West and our new accommodation!
Nik · 27 June 2024
Agent replied · 25 October 2024
Thank you for your review.
Will pass your comments on to Adnana and happy to hear that we were able to make things smooth
★★★★★ 5/5
GoogleAround mid June, we managed to sign a contract on a property by Broadway and West in Hammersmith. Samiha was very helpful and prompt, with a viewing booked within the day of the property being listed and all contracts signed within two weeks of this date. We are very glad that we had such a great experience and Samiha was a gem!
Mekumi · 27 July 2024
Agent replied · 25 October 2024
thank you for your review, and we are pleased to be able to help in your accommodation.
★★★★★ 5/5
GoogleAdnana was a fantastic agent! She's efficient, friendly, and extremely helpful. Managed to get our new apartment arranged in just a few days and was a pleasure to deal with throughout.
JJ · 16 July 2025
Agent replied · 16 April 2026
Hi JJ, thank you for the 5 stars and for your kind words! We're thrilled to hear that you had such a great experience with Adnana. She truly goes above and beyond for her clients, and your feedback means the world to us. Congratulations on your new apartment, we hope you’ll be very happy there! We are here if and when you need us.
★★★★★ 5/5
GoogleRecently found my flat to stay in with thanks to Adnana! She made the process flow really quickly and easily, arranging the move in within just a week.
Jody · 16 August 2025
Agent replied · 16 April 2026
Hi Jody, thanks so much for sharing! We’re delighted Adnana could make the whole process quick and stress-free for you. Wishing you lots of happiness in your new flat!
★★★★★ 5/5
GoogleGreat experience, the agent Samiha is very patient and nice, answering my questions and helping deal with the problems all the time
Qing · 16 September 2025
Agent replied · 16 April 2026
Thank you for your review, its always helpfull to keep improving our service.
★★★★★ 5/5
GoogleProfessional and polite staff always ready to help.
Adnana is doing her job well she is always there to help in a professional manner A pleasure to deal with, calls answered promptly and communication is always excellent
RACHID · 12 February 2025
Agent replied · 24 May 2025
Thank you for your comment. And we are always hear to make your rentail process easy as possible.
★★★★★ 5/5
GoogleI have rented a studio with this agency almost 2 years. From the beginning until the last day i could say we had as tenants support and help from this agency (because unreasonable behaviour of the landlord ). I would give this agency 5 stars from 5 for their support and help and fair and professional approach, thank you very much, especially Harun.
Mária · 26 October 2023
Agent replied · 25 October 2024
Dear Maria, Thank you for your 5 star review. We always appreciate an honest feedback and it was a pleasure dealing you, all our good wishes in your new home.
★★★★★ 5/5
GoogleLast month, we moved into the newly renovated apartment from Broadway & West, and I can confirm we were very impressed with the excellent work done. I also wanted to thank Adnana for assisting us throughout the process and being incredibly efficient, responsive and friendly, making the whole procedure stress free.
Highly recommended.
Mark · 28 April 2024
Agent replied · 25 October 2024
Dear Mark, Thank you for your review, much appreciated. The whole team where at Broadway & West are always on hand to assist in anyway possible. Enjoy your time in the new property.
★★★★★ 5/5
GoogleI had a perfect experience with Broadway & West and with Samiha Rashid in particular. She was always in touch, and as previously I only rented from the private landlord with all bills included it was great that she explained me how things work and remained opened to my questions. All paperwork was made clear, and I am happy to recommend Samiha and the team to everyone as trusted professionals!
Yuliya · 14 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
