Trusted Agent profile · Hammersmith and Fulham
★★★★★
170 reviews across 1 platform
15 The Boulevard, Imperial Wharf, London, SW6 2UB, Hammersmith and Fulham, SW6 2UB
Benham and Reeves's office in Hammersmith and Fulham, at 15 The Boulevard, is rated 4.8 out of 5 across 170 reviews on 1 platform, including 170 Google reviews rated 4.8.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
GoogleDeimante and Rosie are the best.
Hi Mridu, we are very pleased to hear you are having a great service experience - Deimante and Rosie are glad to receive this acknowledgement of their lettings and property management expertise. Thanks for your custom. - Ruth, B&R
5/5
GoogleDi from B&R was absolutely amazing in the service he provided us. The process was made very smooth and everything worked out very easy for us. Di was very responsive towards our requests and ensured we were happy before and after signing the contract.
Hi Markus, we're very pleased to hear you've had such great service from Di and that everything has worked out well for you. Thanks for sharing a five star rating. - Ruth, B&R
5/5
GoogleI’ve been working with B&R Imperial Wharf for many years now. The team there is friendly. I’ve been dealing with Helen and she is perfect. She is amazing and very helpful. She loves her job and she is always ready to assist at any time. She always found me a tenant in a matter of days when need be and she is very professional. I highly recommend B&R Imperial Wharf and Helen more precisely.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jad, thank you very much for your highly positive review of the service you received from our Imperial Wharf lettings team. Its our pleasure to assist you always. Helen was very pleased to get the five stars too! Kind regards, Emily Taylor, B&R
5/5
GoogleMy experience with Benham & Reeves was fantastic. I dealt with Joanne who was amazing and helped me with everything I needed. It was all so easy and quick thanks to her. I will definitely recommend Joanne to others.
Glad you had such a good experience Stephanie, this is lovely to hear. Thanks for your five star rating. kind regards, Emily, B&R
5/5
GoogleI have been dealing with Fiona Wong since 2016 and I’m now at my third moving experience with Benham and Reeves Residential Lettings Imperial Wharf Estate Agent. Fiona has always been professional and helpful from the beginning to end of the process and she provided correct information and best technical support in dealing with all the matters involved in the tenancy agreement as well as for the management services. I can’t recommend her and the rest of the team at Benham and Reeves Residential Lettings Imperial Wharf enough to anybody who needs a secure point of reference to select their home!
Thanks very much for your five star rating and telling us about your positive service experience over the last few years since you started using us for renting apartments. We were all very happy to read your comments which were very uplifting. Hope your tenancy is progressing well. Kind regards, Emily Taylor B&R
5/5
GoogleI have always rented my apartment to B&R, which is a trustworthy team!
Hi Tina, we are very happy to hear you continue to be happy with the lettings service and that the Imperial Wharf team are trustworthy. We are grateful for your custom, thank you. - Ruth, B&R
5/5
GoogleI am very satisfied with the location, I have been living in this flat for 3 years, it is bright, clean, elegant. I am very satisfied with the nurses RAHIM AND ANNE who help us with friendship whenever we need it.
Hi Brandusa, we 're glad you like the location of your rental property and that you continue to receive good service from our lettings team. Rahim and Anne are very pleased to hear you are a satisfied tenant and appreciate you sharing a five star rating here. - Ruth, B&R
5/5
GoogleWesley Ramsay from B&R has been helpful and professional in handling the rental of our unit. He tried his best to get the most suitable tenant for us. Thank you for all your help, Wesley! We really appreciate it.
Hi Annie, we appreciate you sharing a five star rating and are really pleased to hear you've had such an efficient service experience with Wesley here at Imperial Wharf. We are glad everything is working out well for you and value your custom. - Ruth, B&R
5/5
GoogleWe have been using Benham & Reeves for a number of years to let our property. We have always had a very proactive and professional service from Wesley and the lettings team all the way through from finding suitable tenants, concluding rental agreements and dealing with any maintenance issues during the tenancy.
Hi Patrick, thanks very much for your highly positive comments here and for your five star rating. It is our pleasure to look after your property and we are pleased that you are benefiting from Wesley's expertise in securing you the best tenants. We appreciate your custom, many thanks. - Emily, B&R
5/5
GoogleOur company uses a few different estate agents to manage our rental portfolio but Benham & Reeves are 5 star. They are pro-active in their approach and take the headache out of dealing with the day to day issues that arise when letting or renting a property.
Hi Cassie, thanks very much for this lovely feedback which Glen and the lettings team at Imperial Wharf are very pleased to see along with your five star rating. It's great to hear you find us pro-active at managing your portfolio and we value your custom. - Emily, B&R
5/5
GoogleWorking with Helen has been a pleasure. She is very personable and professional and I would happily work with her again.PositiveResponsiveness, Professionalism
Thank you Tom, we're glad you had a great experience with our Imperial Wharf lettings team. Its great to hear Helen was professional and so personable, we do strive to meet these attributes in the service experience. best regards, Emily Taylor, B&R
1/5
GoogleI would not review the company as itself but individual persons we have engaged with during our tenancy. Glen & Jane (Letting agents): Glen showed us the flat, but during the whole viewing he was basically on the phone. We have waited for every response from him for almost a day, and we had to chase him all the time. I was not able to call him, as he was always busy. I asked him couple questions about the property and he never replied back. Sometimes it seemed to me like we are agents and he is the customer. Also during each phone call he was so busy so we could not have asked him more than one question. He also refused personal meeting to agree on everything in person and to answer our questions. Basically after the deal was done, he was not interested any more. But luckily we got back to Jane, who was very very helpful, always answered my questions, always picked up my phone and I am very very satisfied with cooperation with her. Catherine Close: my property manager. I had an issue with my balcony door as they couldn't be closed properly. It was in January so really a case of urgency. It took more than a month to get my balcony door fixed. She couldn`t get anybody to have a look, and then once she was out of office I asked Christopher for help, and out of sudden it has been solved in one day. I asked her to contact our Landlord regarding a new internet provider in our building. Since there are some indoor works required I have to have a permission from my Landlord. Two days later she replied she had already contacted the management of the building. When I asked her why them she said that it is for the balcony door to be fixed. Even though this has been solved a week ago. So she hasn`t even read that email I sent her... After two weeks I still had no response from her. Because of no response I have missed my deadline with the internet provider to place an order before 18th of Feb to get a special offer of 3 months free internet service. Joanne (Letting agent): This lady was a star... Due to some urgent personal matters we had to vacate the property 2 months prior to our contract. Of course it is our fault we didnt include breaking clause into our contract. We have asked Brlets to contact the landlord if we could vacate the property 2 months earlier (December). Because of the quiet period they advised landlord not to release us in december but they can start looking for some new tenants as of 31st of October. So we have agreed on this day. After first viewing Joanne had, she has kept our spare keys for 3 weeks without returning it back to our concierge. I left her more than 3 messages, 10 emails but she never replied to the email. After 3 weeks she finally returned the keys. At the beginning of October she called me that she has found a new tenant, but they need to move already on 23rd of October. After my question if there is a possibility for them to move later or if she thinks there is a possibility to find an another tenant she replied: "To be honest, I am not bothered, you can still keep the flat until end of the tenancy". So really helpful. After we agreed she sent me an email with all possible charges, and some random numbers not even stated in our contract. After whole email discussion we were able to lower some fees but she was not able not even in a single email explain why there are those fees, where can I find that amount in my contract etc. And during our call she used her favorite expression "I am not bothered" once again. Basically you can never call her as she never return the call (or 1 out of 10). Her communication was poor, her self very chaotic, not organized at all. She was the worst agent I have ever met. Francesca: She was the one of few person in Brlets who can speak reasonably, and has patience with tenants. of course we have millions of questions if we are asked to pay over 1500 GBP in fees. But she explained everything in detail, provided me with all info needed and really communicated very swiftly. no complain about her. I wish Brlets has more people like her.
Thanks for taking the time to review the service you experienced from our Imperial Wharf lettings branch staff. Sorry that your experience did not match your expectations, we have asked the branch to consider all your points so we can improve where needed.
5/5
GoogleFiona and the team did a great job with our contract administration and turned around our queries in no time and efficiently. Well done.
Thanks Jamil, we are very happy to read your review and to know you have received the efficient service you expected from our Imperial Wharf lettings team. We hope you are enjoying your new home. Kind regards, Emily Taylor, B&R
5/5
GoogleWesley and Fiona from B&R - helpful and professional in handling the rental of my unit, very professional and kind. Thank you for all your help! I really appreciate it.
Hi Bobana, thank you for sharing a five star rating here for our Fulham lettings team. We are glad to hear that Wesley and Fiona are meeting your service expectations as a Landlord. We appreciate your custom. - Emily, B&R
5/5
GoogleHelen is always very helpful with anything we need! Very professional and quick. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Thanks for your lovely feedback Paula, Being on-site at Imperial Wharf means we can respond quickly to tenants and landlords and we are glad you had a good experience. Kind regards, Emily, B&R
5/5
GoogleI immensely appreciate Benham & Reeves with their service. I found the ideal place to live within my budget in few days after submitting my application. Wesley and Veronica, who assisted me with my new tenancy, made the procedure much easier than expected.
Hi Mina, we're very happy to hear your search for a new home with us has gone so well. Wesley and Veronica are pleased to see this great feedback and we all wish you well with your tenancy. - David M, B&R
5/5
GoogleI have been with B&R for months re than 6 years, and they have been wonderfully efficient. Would like to thank my agent Yosji Tsuji for doing such a great job!
Hi Ms Wong, we really appreciate your long-standing custom with us and value your trust in us as an efficient estate agent. Yoshi and the team are very pleased to hear you are a satisfied landlord. Thank you for this kind feedback and five star rating, we do appreciate it. - Ruth, B&R
5/5
GoogleHuge thanks to Giuseppe who sorted everything for me, would highly recommend.
Thank you very much Marco, we're very grateful for your five star rating and glad to know you will be recommending us, we do aim to give the best service always. best regards, Emily Taylor, B&R
5/5
GoogleRahim Velji and the company have been very professional handling the rental of my flat in Colingdale I recommend the team and the company Well done Andrew Blake
Thank you Andrew for your kind feedback and continues satisfaction with the lettings and management of your property. We appreciate your custom and five star rating here. - Ruth, B&R
5/5
GoogleA really smooth and professional service from the team at the Imperial Wharf office - Giuseppe Figlioli and Fiona Wong - to find a perfect tenant within a few weeks of the apartment being ready to let, in spite of the pandemic. I wouldn't hesitate to recommend them to landlords. Thanks again for an excellent experience.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Louise for your wonderfully positive review from a landlord's perspective. We're really pleased our Imperial Wharf lettings team met your service expectations and that you had an excellent experience. kind regards, Emily Taylor, B&R
5/5
GoogleBenham & Reeves have been great year after year in sorting out the rental for us. Wesley & Veronica are always pro active and happy to help and we greatly appreciate their involvement.
Hi Kainaz, many thanks for your kind comments which Wesley and Veronica are very pleased to see shared here. We're very glad to hear you've had such a great lettings service experience with us. - Emily, B&R
5/5
GoogleAmazing service from everyone! Helen and Fiona were amazing - highly recommended.
Thanks for your lovely comments Archie, the team were really pleased to see this and to hear you will recommend us to others, that's very kind of you. Kind regards, Emily Taylor B&R
5/5
GoogleWe had a great experience with Helen at B&R. She showed us exactly what we were looking for and guided us through the process. We loved her friendly, helpful and accommodating personality. She is also professional and prompt in her service. She totally deserves a 5 star rating !PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for this wonderfully positive feedback about the service you received from Helen at our Imperial Wharf branch, we are very pleased to hear we met your high service expectations. Kind regards, Emily, B&R
5/5
GoogleWesley Ramsey (my B&R rental agent) was brilliant. Excellent comms and service! Thank you!
Hi Nicholas, we appreciate you sharing a five star rating here and are thrilled to hear you've had a great service experience and excellent communication from Wesley in our lettings team. Thank you for your custom. - Ruth, B&R
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