Every review we hold for the Hamilton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFive star service from the outset. I was impressed with the portfolio of professional photographs that showed the property at its best, the narrative that accompanied the listing helped to highlight the properties advantage.
Thanks to all of the team who kept me informed every step of the way and particularly to Alan who negotiated the sale for me. Would highly recommend Igloo
Moira · 1 June 2023
Agent replied · 28 November 2023
Thank you so much Moira for your lovely review - it's very much appreciated. We are all delighted for you! team Igloo :)
★★★★★ 5/5
GoogleI have been dealing with Stacey who has been very helpful and friendly from the start. I am currently buying a house on my own with my two little girls which is somewhat nerve wracking however Stacey has taken the edge of it and managed to get us a home. All three of us are absolutely delighted. Thank you Stacey.
Gillian · 28 November 2021
★★★★★ 5/5
Google5 Stars is not enough! My husband and I have had a fantastic experience with everyone in the team at Igloo whilst purchasing a property and selling our own. Everyone was extremely efficient, knowledgeable and eager to help with anything we needed. We can not fault the team and will definitely keep them in mind for the future. Thank you!
Louise · 28 November 2021
★★★★★ 5/5
GoogleThank you to Janice Murphy at Igloo for helping us secure the property we wanted. All the staff at igloo were really helpful. However Janice was empathetic and helped keep us calm in a stressful situation. If we were selling we would definitely use igloo. Their customer service is second to none. We are over the moon with our home.
Lorna · 28 November 2021
★★★★★ 5/5
GoogleFirst time we have used Igloo Estate agents, we weren’t disappointed as the end to end process was seamless with the house marketed and sold within one week having received a few offers. The entire Igloo team were very professional and knowledgeable in today’s difficult market and the regular comms were much appreciated, would defo recommend.
John · 29 October 2023
Agent replied · 28 November 2023
Thank you so much John for your review - it's great to hear how happy you have been with the service - much appreciated, Team Igloo :)
★★★★★ 1/5
GoogleIgloo have been one long nightmare for a long time. Communication issues with my rented property led to them commissioning work on my bathroom, installing a new shower unit and billing me £400 without mentioning it until I realised they’d taken the money. I wasn’t even aware the work had been done. Communication issues with the sale of my house were worse. Advising me to accept an offer from a cash buyer they recommended only to find out two days before settlement they weren’t a cash buyer and couldn’t proceed until their house was sold. Overall I’m out of pocket hundreds of pounds due to constant delays and I’m now financially wounded. No apologies, just excuses. 1 star seems about right.
Nik · 28 November 2020
Agent replied · 28 November 2023
We are concerned and saddened at your 1 Star Google Review Nik, considering you have previously given us a 5 Star Review, especially your comment regarding ‘no apologies.’
There are clear notes in our file showing your consent to the installation of a new shower unit. There are also clear notes showing we apologised in writing and on calls for any perceived delays with installation. Two separate contractors had visited the property around Sept / Oct 2018. The unit could not be repaired. We worked with you to source a unit online to save you money. You then instructed Igloo to arrange for the installation of the new shower unit. This was discussed with you by email and telephone calls. There were issues with the availability of the unit and an order was attempted on 3 separate occasions, but the order had to be changed, as the original order was discontinued. The unit was installed in January and we received the invoice in February. The contractor reduced the quote by £57 as a good will gesture for the delays, even although it was out with his and our control. Igloo then, as a good will gesture, spread the payment for you over 3 months, as you had forgotten the work had still to be paid for and we had not reminded you. We also, as another gesture of goodwill, waved your £50 management fee in April 2019, as you didn’t feel you had been financially compensated for the delay.
Your tenant had some rent arrears. This is not the fault of the Letting Agent and is a risk you take on as a landlord and you should have a contingency in place. It is not acceptable to become angry and unreasonable with our team, who are on your side, when the tenant is not able to pay rent on time. We did everything to resolve this for you, but we could not meet your demands of ‘getting the tenant out’ as we have to act within the law and adhere to the rights of the tenant.
The buyer of your property did advise us they were a cash buyer. It is not Igloo’s fault if this turned out not to be the case. Our colleague discussed this with you and emailed you to say we were as disappointed and surprised as you were with the situation.
Perhaps your legal team should be discussing this with the buyer’s legal team? Igloo gave you information in good faith that we believed to be correct.
★★★★★ 5/5
GoogleAll fantastic and honest staff. Big thanks to Stacey, Reece, Linda for helping my friend sell his property and purchase a new property.
Even my friends lawyer said that you were great to deal with.
Craig and his team are different class.
Plus they patiently dealt with my friend who can be a pain at times
Big Des Murphy
Freddo bars shall be distributed
Des · 28 November 2020
★★★★★ 5/5
GoogleHighly recommend! We had never sold a house before and the whole process was very easy because of Igloo. Explained their easy to understand fee’s, assured me about any queries I had. Reece was so professional the day he came to my house to photograph. Peter was so personable to deal with. The agents on the phone Lynda, Stacey & Lesley were so friendly.
Rosie · 28 November 2020
★★★★★ 5/5
GoogleReece and Stacey were both outstanding to deal with, they got a record sale for my flat within 3 days of it being listed and were very helpful in the purchase of our new home. They were up front and honest about everything. Cannot recommend them enough.
Thanks so much guys
Grant · 28 November 2022
★★★★★ 5/5
GoogleAmazing from start to finish!
The full team were so helpful and full of advice. The process was made easy and we are delighted with how quickly they sold our home!
Also big shout out to the photographer that was amazing and captured wonderful photos of our flat!
Wouldn’t use any other agent ! Amazing service
Danielle · 8 April 2025
★★★★★ 5/5
GoogleHighly recommend using Igloo estate agents to sell a property. Stacey has been more than helpful with our sale and done everything she could for us. Stacey always answered any queries we had and done everything we wanted and more.
Once again, thank you so much Stacey! You have made selling our home easy and have no stress!
Sandy · 28 November 2021
★★★★★ 5/5
GoogleI would recommend Igloo to anyone looking to sell their property. The team in Hamilton were fantastic to work with. We were given an outline of the steps in process, which they in turn carried out. This helped us get a speedy sale coming into the festive period. They kept us well informed during the viewings and this helped make it stress free.
Scott · 28 November 2020
★★★★★ 5/5
GoogleI recently made an offer for a flat that I was interested in. Abby Gilles was amazing in guiding me through the process and offering me advice. I followed her advice and my offer was accepted before the closing date. Many thanks Abby for the lovely approach and quick response.
Flora · 28 November 2022
★★★★★ 5/5
GoogleWould like to thank Alan and the team at Igloo on the recent sale of my property. They kept in touch from start to finish. My property was sold within a week of being put on the market and the team achieved a fantastic price for me. Thanks, Gerard Glancy.
Gerard · 28 November 2022
★★★★★ 5/5
GoogleThe most helpful staff, willing to go above and beyond to help. Not only did they get my house on the market but helped me buy my dream home and nothing was ever a bother! Just waiting to complete our sales and I'm confident they will tick all the boxes! Special thanks to Peter, Lesley and Linda! Would recommend in future to all family and friends.
Kayleigh · 29 November 2019
★★★★★ 5/5
GoogleReece was fantastic from start to finish, he talked me through the process and delt with the negotiations, im very happy, my house was sold in ten days! Reece was efficient and very profesional, hes an asset to the company, will definitely recommend igloo to my neighbour who is considering selling nearer the end of the year.
Angela · 28 November 2021
★★★★★ 5/5
GoogleWe had a fantastic experience with Igloo from Day 1. We had lots of guidance and advice marketing our property. Throughout the process they were very proactive in getting viewers through our door I can't recommend the team in Hamilton highly enough.
Slideshow · 26 June 2024
Agent replied · 25 August 2024
Thank you so much for your 5 star review - it's very much appreciated! We are delighted that you have had a great experience with our team, thanks again :)
★★★★★ 5/5
GoogleI would like to thank all the staff at igloo in Hamilton! Especially Ann! She went above and beyond to get me into my place quicker! It was lovely meeting you all in the store! Very professional and great group of staff! I would definitely recommend! Olivia and Ronan!
Ronan · 28 November 2022
★★★★★ 5/5
GoogleVery happy with the service provide by Igloo.
Stacey dealt with our listing and managed to get us a sale in excess of the home report within a week of listing the property. Stacey would contact us on a regular basis to provide feedback following each viewing. Good fixed price and professional service. Would highly recommend Igloo and Stacey if you are intending to sell your property.PositiveProfessionalism
Michael · 26 August 2022
Agent replied · 28 November 2023
Thanks for your feedback Michael - it's very much appreciated - delighted to have a secured a great price for you within a week of listing your flat. Thanks again
★★★★★ 1/5
GoogleI'm not sure how they complete on any properties. If you want to see a home report be prepared to call and email numerous times and still not get one. I had arranged a viewing not long ago and the agent didn't turn up to the property, when I phoned it apparently hadn't been scheduled even though it was 'confirmed' on the phone. I gave them the benefit of the doubt because a member still made his way out and was very apologetic however since then I'm still waiting on a home report and have had a call disconnected when asking questions about a particular property. If you're looking for an estate agent to do their job and get the simple things right I wouldn't recommend igloo.
Josh · 29 November 2019
Agent replied · 28 November 2023
Hello Josh
We are disappointed that you have found your recent interactions with our company less than satisfactory. I can see from your file that the viewing you talk about was carried out at the end of July. You called our office to say no one had arrived and one of our agents immediately came out, offered an apology for the mix up and conducted your viewing - you seemed to be satisfied with this at the time. We did try to call you twice and left text messages to see how your viewing went, however we didn’t hear back from you. The home report for this property was emailed to you.
Last week you had enquired about another property and having checked our system I can see the home report was sent out to you on Friday 13th at 15.41 at which point we advised we had already tried to send it, but it may have ‘bounced’ which can happen sometimes due to file size. If you have still not received this, please contact our office and we can double check your email address.
To receive a 1 star review seems very harsh, however we appreciate your feedback and should you wish to discuss this further please do not hesitate to give us a call.
Kind regards
Team Igloo
★★★★★ 5/5
Googlei am so happy that i went to Igloo to look for my rental property. at one of the hardest points in my life Julie took over and did everything she could to get me the perfect house for me and my 2 kids. i couldn't recommend Igloo and especially Julie any higher. Without her i would have really struggled. thanks again for everything
David · 29 November 2019
★★★★★ 5/5
GoogleHad assistance from both Alan and Abby as we sold our property and purchased a property through igloo. They have both been very informative and helpful through the process and answered many questions I've had as this is was my first sale it's been alot to take on board but they have been very helpful
Sophie · 30 August 2023
Agent replied · 28 November 2023
Thank you very much Sophie for your 5 star review - it's much appreciated - Alan & Abby will be delighted! thanks Team Igloo :)
★★★★★ 5/5
GoogleHad assistance from both Alan and Abby as we sold our property and purchased a property through igloo. They have both been very informative and helpful through the process and answered many questions I've had as this is was my first sale it's been alot to take on board but they have been very helpful
Sophie · 26 August 2023
Agent replied · 25 August 2024
Thank you very much Sophie for your 5 star review - it's much appreciated - Alan & Abby will be delighted! thanks Team Igloo :)
★★★★★ 5/5
GoogleI am very happy with my experience working with Igloo, everything went smoothly from finding the apartment, safety checks, and finally to receiving back the initial deposit after the rental was finished, everything was done professionally and communications were fast and timely. Would recommend to anyone looking to work with them.
Joe · 28 November 2023
Agent replied · 23 October 2024
Thanks Joe! We are delighted that you have been happy with the service from our letting team, thanks again Team Igloo :)
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