Every review we hold for the Halton office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUPDATE!!!
It is now September and we’re probably in an even worse situation. Still dangerous eletrics after an they allowed an electrician under the influence of alcohol to ‘ complete ‘ an electric job which they were aware off! He has left the electric work still unfinished and unsafe with plug sockets hanging out the walls. He has left holes all over my house and I am still waiting for the work to be finished. I have been wanting this to be resolved for months and asked to speak to someone of authority a number of times to be told I have to wait. I can’t even think about the simple things In the home that also need fixing because they’ve left us in such a mess.
let us move into a house that has never had electrical testing done since being built and needed a full rewire with plug sockets hanging out of walls and constantly getting electric shocks. I have had to move out of the property as a result of stress caused by this. We have been trying to get this issue fixed for other a month now. with constant phone calls to adams which they would just say they will contact the landlord. Then they never call us back. electrician wouldnt turn up , and then today when they were ment to fix the DANGEROUS house the landlord will not send the electrician. I THOUGHT GOING THREW A LETTING AGENCY I WOULD HAVE A SAFE HOME WITH HAVING ISSUES GOING DIRECT TO LANDLORDS BUT THIS IS THE WORST EXPERIENCE WEVE HAD WITH A HOUSE AND WILL BE SEEKING LEGAL ADVICE.
Not only that they were ment to fix our back fences which are hanging of before we moved in which was (feb) we are now in june and still nothing in regards to this as well. so frustratingNegativeResponsiveness, Quality, Professionalism, Value
Megan · 21 June 2021
Agent replied · 20 June 2024
User
Reply to this as the letting agent: UPDATE!!!
It is now September and we’re probably in an even worse situation. Still dangerous eletrics after an they allowed an electrician under the influence of alcohol to ‘ complete ‘ an electric job which they were aware off! He has left the electric work still unfinished and unsafe with plug sockets hanging out the walls. He has left holes all over my house and I am still waiting for the work to be finished. I have been wanting this to be resolved for months and asked to speak to someone of authority a number of times to be told I have to wait. I can’t even think about the simple things In the home that also need fixing because they’ve left us in such a mess.
let us move into a house that has never had electrical testing done since being built and needed a full rewire with plug sockets hanging out of walls and constantly getting electric shocks. I have had to move out of the property as a result of stress caused by this. We have been trying to get this issue fixed for other a month now. with constant phone calls to adams which they would just say they will contact the landlord. Then they never call us back. electrician wouldnt turn up , and then today when they were ment to fix the DANGEROUS house the landlord will not send the electrician. I THOUGHT GOING THREW A LETTING AGENCY I WOULD HAVE A SAFE HOME WITH HAVING ISSUES GOING DIRECT TO LANDLORDS BUT THIS IS THE WORST EXPERIENCE WEVE HAD WITH A HOUSE AND WILL BE SEEKING LEGAL ADVICE.
Not only that they were ment to fix our back fences which are hanging of before we moved in which was (feb) we are now in june and still nothing in regards to this as well. so frustrating
ChatGPT
Dear [Tenant],
Thank you for bringing these concerns to our attention, and please accept our sincerest apologies for the distress and inconvenience you have experienced. Your safety and comfort are our top priorities, and we understand the urgency of resolving these issues promptly.
★★★★★ 5/5
GoogleThey are currently acting for me on a sale of a flat and have been both highly professional, and also very friendly, with a great "human touch".
I would definitely recommend them, especially Clare and Tracey.
John · 19 May 2020
Agent replied
Thank you from the Adams Team!
★★★★★ 5/5
GoogleElizabeth has been fantastic and getting my move done as quick as she could very professional and helpful all the way throughPositiveResponsiveness, Quality, Professionalism, Value
Andy · 21 June 2022
Agent replied · 20 June 2024
Thank you for your review. It’s very much appreciated.
★★★★★ 5/5
GoogleGreat agent, great people
Carol · 13 November 2025
Agent replied · 10 December 2024
Thank you so much for your kind words! We’re delighted to hear you had a great experience with us. Providing excellent service is at the heart of everything we … More
★★★★★ 5/5
GoogleI have delta with Adams for over a decade, they are very reliable and the staff have years of experience, your constantly updated throughout the process of buying or selling a house, would highly recommend
Jack · 2 October 2024
Agent replied · 30 July 2023
Thank you Jack, we appreciate your kind words and your repeat business.
★★★★★ 5/5
GoogleWe have received excellent service from Adams, Runcorn branch from both the sales and lettings team. All members of the lettings team have been easy to contact, very helpful and up to speed with all aspects of our rental house. If we were unable to speak to the team member who contacted us, we are confident that whoever we speak to will answer our question or deal with our request. On the finance side - prompt payment always.
We are very happy with our management package and would not hesitate to recommend Adams, Runcorn Branch.
Yvonne · 22 October 2019
Agent replied · 10 December 2024
Thank you for your wonderful review! We’re thrilled to hear that both our sales and lettings teams at the Runcorn branch have provided you with excellent service. It’s great to know that our team’s communication, helpfulness, and efficiency have made a positive impression. Ensuring prompt payments and reliable management is a priority for us, and we’re delighted you’re happy with your management package. Thank you for recommending Adams Estate Agents, we truly appreciate your trust and support!
★★★★★ 5/5
GoogleAdam’s estate agents made each step of the process easy and most importantly friendly. Their team are great at listening and understanding needs, whilst maintaining a level of professionalism and relatability. I’ve already recommended them to a friend who is thinking of moving to the area!
Natalie · 4 March 2024
Agent replied · 20 June 2024
Thank you for sharing your positive experience with Adam's estate agents! It's wonderful to hear that their team made the process easy and friendly for you, while also maintaining professionalism and understanding your needs. Recommending them to a friend speaks volumes about the quality of service they provide. It's always refreshing to work with a team that listens attentively and makes the journey of finding a new home enjoyable.
★★★★★ 5/5
GoogleFantastic!
Contact from the Runcorn office in the current conditions has been amazing.
Claire always in touch and can’t wait to start viewings houses soon.
Would highly recommend Claire!
Nichola · 30 July 2020
Agent replied
Thank you for taking the time to review our services. All the very best.
★★★★★ 5/5
GoogleI am really impressed with the customer service that Adams have provided, they are so efficient and on the ball! We have purchased through them, but if we look to sell in the future I most definitely will look to use Adams for the sale.
Chloe · 24 February 2024
Agent replied · 20 June 2024
Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you've had a positive experience with our customer service. At Adams, we strive to provide the highest level of efficiency and professionalism to all of our clients. We would be honored to assist you with any future selling needs you may have. Please don't hesitate to reach out to us whenever you're ready. We look forward to the opportunity to work with you again!
★★★★★ 2/5
GoogleUtterly Useless. I think you would need to try to be this incompetent. So to start off, we have a huge damp patch on the rear wall of the house we found out this was coming from outside (On the landlords request they asked for someone to come out and check it out to make sure it wont be affecting our health, it took me 6 times over a span of about 4 months of asking before i moved out and the issue still hadn't been looked at. Upon moving out i was first told i couldn't get my deposit back because of rent arrears ( This turned out to be because who ever was dealing with my move-out hadn't told anyone so i was technically still living there according to them, even tho id moved out by then) And now a whole 2 MONTHS after moving out of the property i've just had a call asking if i would like to renew my tenancy at the old house!! .. I simply don't understand how a place can run so badly. i would never use Adams again nor advise anyone to use them.
They simple got a 2 star because the Staff are very friendly but utterly useless it seems.
Lee · 31 July 2018
Agent replied
Mr Peers, thank you for taking the time to provide some feedback via google. I am sorry you feel you have had a unsatisfactory experience with our lettings team. In this instance, the outstanding works you refer to were being organised directly by the landlord, so unfortunately we were unable to expedite the matter for you. Your full bond was returned within 9 days of the tenancy end date. I do appreciate how frustrating this outstanding repair must have been for you but we take customer services very seriously here at Adams. Our teams members are highly experienced, skilled and take great pride in the many customer services awards they have won. If you would like any other matters addressed please do not hesitate to contact us.
★★★★★ 2/5
GoogleUtterly Useless. I think you would need to try to be this incompetent. So to start off, we have a huge damp patch on the rear wall of the house we found out this was coming from outside (On the landlords request they asked for someone to come out and check it out to make sure it wont be affecting our health, it took me 6 times over a span of about 4 months of asking before i moved out and the issue still hadn't been looked at. Upon moving out i was first told i couldn't get my deposit back because of rent arrears ( This turned out to be because who ever was dealing with my move-out hadn't told anyone so i was technically still living there according to them, even tho id moved out by then) And now a whole 2 MONTHS after moving out of the property i've just had a call asking if i would like to renew my tenancy at the old house!! .. I simply don't understand how a place can run so badly. i would never use Adams again nor advise anyone to use them.
They simple got a 2 star because the Staff are very friendly but utterly useless it seems.
A · 14 June 2018
Agent replied
Mr Peers, thank you for taking the time to provide some feedback via google. I am sorry you feel you have had a unsatisfactory experience with our lettings team. In this instance, the outstanding works you refer to were being organised directly by the landlord, so unfortunately we were unable to expedite the matter for you. Your full bond was returned within 9 days of the tenancy end date. I do appreciate how frustrating this outstanding repair must have been for you but we take customer services very seriously here at Adams. Our teams members are highly experienced, skilled and take great pride in the many customer services awards they have won. If you would like any other matters addressed please do not hesitate to contact us.
★★★★★ 5/5
GoogleScott at Adams did excellently marketing our property for rent. He gave use a lot of feedback throughout the process and found us an excellent tenant. Thanks for all your help.
Jordan · 9 October 2024
Agent replied · 10 December 2024
Thank you so much for your kind review! We’re delighted to hear that Scott provided excellent service while marketing your property and that you’re happy with the tenant he found. Keeping our clients informed and ensuring a smooth process is always our priority, and we’re so pleased we could help. Thank you for choosing Adams Estate Agents, we’re always here to assist! 😊🏡
★★★★★ 5/5
GoogleNatalie and the team pulled out all the stops to get us on the market in a couple of days and a sale agreed a week later!
Iain · 20 March 2020
Agent replied · 30 July 2023
Great!
★★★★★ 5/5
GoogleGreat service, very reassuring when you have issues with a tenant, Vicky has been excellent ad has been very responsive very often outside of office hours, thank you!
Mark · 22 October 2019
Agent replied · 10 December 2024
Thank you so much for your kind words! We're delighted to hear that Vicky provided you with such excellent service and reassurance when dealing with tenant issues. Going the extra mile, even outside office hours, is something we take pride in, and we’re thrilled Vicky was able to support you effectively. Thank you for choosing Adams Estate Agents, we’re always here to help! 😊🏡
★★★★★ 5/5
GoogleBethany and the team, Have been fantastic , very informative and speedy replies throughout and found me a new home hassle free couldn't recommend them enough, Fantastic customer care :)
Kevin · 17 September 2018
Agent replied
Thank you for your review. The whole team appreciate your feedback and wish you all the best!
★★★★★ 5/5
GoogleEasy to list, amazing support from the team. They helped take out as much stress as possible for us. Tracy was a star for us. 100% recommended
Lyn · 20 January 2020
Agent replied · 30 July 2023
Thank you very much.
★★★★★ 5/5
GoogleExcellent help and communication from Adams in Runcorn and especially Leah who helped me with a repair. Issue to get it sorted promptly would highly recommend
Melissa · 21 December 2019
Agent replied · 10 December 2024
Thank you for your wonderful review! We’re so pleased to hear that you had excellent service from the Runcorn team and that Leah was able to assist you with your repair promptly. We’re proud to have a team that’s always ready to help and deliver great communication. Your recommendation means a lot to us, thank you for choosing Adams Estate Agents!
★★★★★ 5/5
GoogleI cannot say a bad word about Adams! As a family we have let properties with them for a number of years and they are nothing but professional, reliable, helpful and efficient. All the staff are fantastic to deal with they always call your back and keep you informed where necessary. It’s such peace of mind knowing we have them as our letting agents, wouldn’t be with anyone else!PositiveResponsiveness, Quality, Professionalism, Value
Katie · 21 June 2020
Agent replied · 20 June 2024
Thank you for your review and thank you for your repeat custom. You are very much appreciated! All the best from the team at Adams.
★★★★★ 5/5
GoogleWe have recently rented through Adam's and couldn't recommend enough. Lorraine kept us informed through the whole process and chased constantly for us. I have also dealt with Leah who has been really informative and helpful when dealing with repairs and inspections. Would recommend to anyone. Brilliant agent who is willing to go the extra mile for tenants.
Lauren · 17 September 2019
★★★★★ 5/5
GoogleHannah handled every query we had and took it in her stride as did she when faced with an issue that was outside of her control and still managed to deliver what we need by the deadline we needed it too! Could not recommend more.
Marcus · 4 November 2023
Agent replied · 25 November 2023
Thank you for your review and feedback!
★★★★★ 1/5
GoogleUnfortunately, very bad service.
Wow. Just shows you how bad service it is with the reply to the review 5 years later.
Marcin · 10 December 2024
Agent replied · 10 December 2024
We’re sorry to hear that you had a poor experience with us. This is not the standard of service we strive to provide, and we truly value your feedback. If you’re open to it, we would greatly appreciate the opportunity to learn more about your experience and address any concerns you may have. Please feel free to contact us directly so we can resolve this matter to your satisfaction. Thank you for bringing this to our attention.
★★★★★ 5/5
GoogleAdams are now managing a small property portfolio on my behalf and its been a very simple and easy process in handing that over to them.
Marcus · 9 October 2024
Agent replied · 10 December 2024
Thank you for your lovely review! We’re so pleased to hear that transferring your property portfolio to us has been a simple and smooth process. At Adams Estate Agents, we pride ourselves on providing efficient and stress-free property management for all our clients. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
★★★★★ 5/5
GoogleExcellent team from a purchase and a sale point of view. Can't recommend Claire and her team enough! Highly recommended. Thank you xx
Andre · 17 September 2019
Agent replied
Thank you for your review Andre.
★★★★★ 5/5
GoogleEveryone we have spoken to regarding the selling of our property have been amazing, very helpful and have kept us informed and answered all our questions which has helped with the anxiety of selling our first property
Rachael · 26 February 2024
Agent replied · 25 August 2024
That's fantastic to hear! It's always reassuring when the process of selling a property goes smoothly, especially when it's your first time. Having a supportive and informative team by your side can make all the difference in alleviating any anxieties that may arise. It sounds like you've found a great group of professionals to guide you through this journey. Here's to a successful sale and a bright future ahead! If you have any more questions or need further assistance, feel free to reach out anytime.
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