Trusted Agent profile · Halton
Verified
★★★★★
248 reviews across 2 platforms
60A High Street Runcorn, RUNCORN, Halton, WA7 1AW
HomeSmart Lettings Runcorn's office in Halton, at 60A High Street Runcorn, is rated 4.7 out of 5 across 248 reviews on two platforms, including 236 Google reviews rated 4.7.
Every review we hold for the Halton office, from every platform, shown as written. First names only.
4/5
GoogleExcellent quality service to move in and professional, I dropped 1 star as the room needs cleaning even though room is nice.
Hi Lee, thank you for taking the time to leave a review, and for your kind words. Apologies that the room wasn’t cleaned to your satisfaction, I will look in to this. Kind regards Helen
5/5
GoogleVery professional and friendly staff
Hi Ruth, thanks so much for your kind words, we’re pleased to hear that you found our team professional and friendly. All the best in your new home. Kind regards Helen
5/5
GoogleI've been using HomeSmart for years, they are excellent. Incredibly professional and great communication, highly recommended!
Hi M B, thank you so much for your kind words and for leaving us a review. It is our pleasure to look after your properties. As a small independent business, it means a lot to us. Kind regards Helen
5/5
GoogleAll I can say is spot on!! I'm only leaving them as I have a business opportunity and can't run two properties. Julie especially needs a mention as the service provided is spot on, no request is too big to action. Spotless service ❤️❤️
Hi Andy, thank you for your kind words, and for taking the time to leave a review. Julie is a super star. It has been a pleasure having you as a tenant over the years and we wish you all the best with your new business. Good Luck! Helen
5/5
GoogleJust want to say how brilliant Julie is, dealt with the issues at my rented property promptly and efficiently Thanks Jules!
Thank you for your kind words Laura, Julie is a super star. I am glad you were pleased with her
5/5
GoogleGreat letting agency. I have been with them for 7 years, and they always provide support and understanding.
Hi Teodora, thank you for your lovely words, I am glad to hear you have been pleased with our service. It has been a pleasure to look after your home for the past 7 years. Kind regards Helen
5/5
GoogleAmazing landlords we have been residents with home smart lettings for 10 years. Any issues are sorted out immediately. We felt so safe in their hands. Had we not relocated we would have stayed with them for a long time to come.
Hi Charlotte, thank you for your kind words and for taking the time to leave a review. It has been a pleasure having you and your family as tenants and we wish you all the best in your new adventure. Best regards Helen
5/5
GoogleGreat service provided throughout, made the whole experience a lot less stressful than it could have been
Hi Antony, thank you for leaving a review and for your kind words. I am glad you have been pleased with our service. All the best in your new home. Kind regards Helen
5/5
GoogleThe agent is very helpful and they always provide an excellent services and quick response to us.
Hi Sarah, thank you for your feedback, it’s great to know you have been pleased with our service. All the best in your new home. Kind regards Helen
5/5
GoogleJust got the keys to our new home a d couldn't be happier. Laura was amazing from start to finish thank you so much!
Thank you for your kind words and for taking the time to leave a review. As a small independent business it means a lot. All the best in your new home
5/5
GoogleVery helpful and efficient. Found tenants for us in a couple of weeks. Will use again
Hi Clive, thank you for leaving us a five star review and for your kind words. I am so pleased you have been happy with our service and look forward to assisting you again in the future. Kind regards Helen
1/5
GoogleI live with my parents this agent is the worst I ever seen worst landlords and no help at all 11 years we live in the same house and we have let them know the problems with the house and they haven’t yet fix them never missed rent and nothing this is done about this and what we get nothing I RECOMMEND NOT TO GO TO THEM for a house
Hi Miguel, I am sorry that we have not met your expectations. The maintenance issues have now been addressed. If you have any more issues, please report via our online platform at homesmart.fixflo.com and our office team who will be happy to assist. As you will see from our many other positive google reviews mainly from tenants, it is rare that we do not meet expectations. Best regards Helen
3/5
GoogleSophie is a credit to Home smart Lettings. Lovely lady who goes above and beyond. If only the rest of the staff employed here were like her.
Thank you for your kind words about Sophie, she is a real asset to our team
5/5
GoogleEverytime I have had need to contact the office I have been treated with respect sorry that Sophie is leaving but best wishes for her future
Thank you for taking the time to leave a review, we really appreciate it 👍🏻 …
5/5
GoogleJulie has always been extremely helpful and has made everything very straightforward and easy!
Hi Anna, thank you for taking the time to leave us a review. I am pleased to hear Julie has been so helpful. All the best in your new home. Kind regards Helen
5/5
GoogleVery good experience, everything very fast.
Hi Karla, thank you for leaving us a review, I am glad to hear you have been happy with our service. All the best in your new home. Kind regards Helen
5/5
GoogleWe have been very happy with HomeSmart Lettings so far. First of all, when we viewed two houses (one of which we now live in, the other one was too nice to last long enough for our indecisiveness on the day), we were impressed with the good …
Hi Jack, thank you for taking the time to leave a review. I am pleased you have been happy with your experience with HomeSmart Lettings, all the best in your new home, regards Helen
5/5
GoogleAfter a little issue Hamid sorted it thanks
Hi Mark, thank you for leaving us 5 stars, I am glad Hamid was able to resolve your issue. All the best. Helen
5/5
GoogleI've been in partnership with homesmart since 2019, they are a great firm, professional, trust worthy, extremely helpful and always willing to help and to go out there way for you.i can't give them enough credit 10/10.
Hi Chris, thank you for your kind words it has been a pleasure to assist you over the past 4 years. We look forward to many more years managing your properties. Best regards Helen
5/5
GoogleThank you to Sophie, for always taking the time to respond to my emails regarding properties, and arranging viewings at last minute. …
Thank you for your kind words and for taking the time to leave a review
5/5
GoogleGreat communication, great team. Lovely gift when collecting keys, thankyou everyone x
Hi Linda, thank you for taking the time to leave us a review, it means a lot to us. All the best in your new home. Kind regards Helen
5/5
GoogleIs a very beautiful place i love it Thank you so much
Hi Victor, thank you for your kind words and for leaving us a review, all the best in your new home. Kind regards Helen
5/5
GoogleHas been wonderful experience with you guys, thanks for the efficient services.
Hi Onyedikachi, thank you for leaving us a review and for your kind words. All the best in your new home. Kind regards Helen
5/5
GoogleJulie and the team look after two properties for us, I have always had polite and prompt service for any queries or issues I have raised.
Hi Jackie, I would love to take the praise but I think your review was meant for Homesmart Estate Agents in Yorkshire. We are based in Cheshire. Thanks 😊 …
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