HomeSmart Lettings Runcorn reviews

★★★★★ 5/5

Google

I honestly cannot recommend HomeSmart Estates highly enough. They have been absolutely unbelievable from start to finish, and the service has genuinely been a dream. I often say to friends and family that one of the best things about my property investment wasn’t actually the property itself , it was having HomeSmart managing it for me. They have made the whole experience so smooth, easy and completely stress-free. Nothing is ever too much trouble. They are always fair, accommodating and genuinely happy to help wherever they can. It has made owning an investment property so much easier, particularly when you’re not always able to be there yourself. I have to give a special mention to Lisa, who has been incredible. On so many occasions she has personally gone to the property to check things, sort things out or make sure everything is as it should be, sometimes without me even needing to ask. That kind of initiative and genuine care is absolutely priceless and very rare to find. You really feel as though your property is in safe hands and that they care about it rather than simply “managing” it. I feel incredibly fortunate to have found them. If anyone is looking for a letting or managing agent they can genuinely trust, HomeSmart Estates would be my recommendation without hesitation. Thank you Lisa and the entire HomeSmart team for making property ownership such a pleasure. You are genuinely appreciated!

Leor · 19 August 2026

★★★★★ 5/5

Google

Andy at Home Smart has held our hand from initial enquiry about putting our house on the market to purchasing our next house. As fairly new to the house buying process (other than buying off a builder) I was nervous about the whole process. With Andy (and his colleagues) I need not to have been. When our house was valued by Andy he came and checked through our house and gave us a realistic number we could obtain. A yes man he is not, but you purchase expertise for a reason. Our house sold for less than the advertised amount, but Andy helped guide us through the whole process end to end and actually we look to make the same saving on our onward purchase that we lost out on at our own, giving a nil effect, thanks to his hand holding (even checking in on us whilst on holiday!!) and advice given on negotiating a purchase price. Genuinely interested in your progression and can’t do enough for you! Thanks Andy!

Liam · 16 August 2026

★★★★★ 5/5

Google

Andy was our estate agent/property manager for the last 4 years and was always friendly, professional and approachable. Any issues we had were dealt with quickly and efficiently, and he consistently responded to emails promptly. Nothing was too much trouble. Andy was also very supportive during our transition out of our rental property whilst we moved on to buy our own home. Helping to ensure that the checkout process went smoothly. We really appreciated all his help and support throughout our tenancy. We would highly recommend Andy as a property manager and thanks again!

Hayley · 16 August 2026

★★★★★ 5/5

Google

As a family we highly recommend Andy. He made it all run so smoothly, kept us up to date constantly throughout and helped us navigate the system when trying to sell our parents home on Mums behalf. Eventhough an emotional time for the family, Andy was extremely understanding and helpful. We will be recommending this estate agent to anyone we know who needs to sell up. Thank you

Carolyn · 26 August 2026

★★★★★ 5/5

Google

I have used HomeSmart Lettings to find tenants for various properties, they are good people to do business with and very professional in the way the do business. Lisa and the team are excellent commutators and very efficient in the way they forward information and find prospective tenants that suit my requirements. I would highly recommend HomeSmart Lettings if you looking for a quality service with nice staff that produce good results every time for a competitive price. Many thanks again for a job well done !!! John K

John · 25 March 2026

★★★★★ 5/5

Google

I had the pleasure of dealing with Andy while looking for a new place to live. He was very nice, knowledgeable, and helpful with any questions I had. He was also very responsive to any queries and always sorted everything out quickly, without any delays. Overall, a great experience and I would definitely recommend Andy!

Gabija · 25 August 2026

★★★★★ 5/5

Google

I’ve known Andy and used his services for over 8 years, and I can honestly say he has always been professional, reliable and extremely helpful. His knowledge, communication and attention to detail have always been excellent. A genuinely trustworthy person who consistently provides a first-class service. I wouldn’t hesitate to recommend Andy to anyone. 👍🏻

Muammer · 24 August 2026

★★★★★ 5/5

Google

Andy Shaw has been outstanding throughout the whole process. Professional, knowledgeable and always available to help, he made everything run smoothly from start to finish. His communication was excellent and nothing was ever too much trouble. I would highly recommend Andy to anyone looking for a reliable and dedicated estate agent.

Sarah · 16 August 2026

★★★★★ 5/5

Google

Andy is your agent handling my rent from the time I viewed and rented the apartment to the presented. He is always at hand offering professional help and advice alongside been patient with my regular inquiries and issues. You do have a great and valuable asset in him. Many thanks Homelet. Nancy Mbaya

Nancy · 25 July 2026

★★★★★ 5/5

Google

Dealt with Andy from Home Smart. Really knows his subject, gave it me 'warts an all.' Told me a few things I didn't want to hear but I needed to hear them. He oozed experience and I felt relived I'd made the right choice with Home Smart. Thanks again to him and the team - would definitely recommend.

David · 17 June 2026

★★★★★ 5/5

Google

We all know how stressful it can be buying and selling houses. We can honestly say thanks to Colin and the team at HomeSmart, all that stress was taken care of. Colin continuously went above and beyond to ensure that our sale went as smoothly as it did. We did have a few hiccups along the way with the solicitors not to mention last minute legal paperwork to contend with, which was of no fault of HomeSmart as it was out of their control but Colin eased the pressure by even hand delivering the signed copies to the buyers solicitors so there were no further hold ups. We even had potential buyers remark that they wished they had also gone with HomeSmart as they were always on hand and returned calls, keeping us in the loop continuously, along with Colin’s sense of humour made the sale even more plain sailing. A massive thank you to Colin and the team and should the need arise again for using an estate agent, HomeSmart would be our number one choice.

Sarah · 11 November 2025

★★★★★ 5/5

Google

I have dealt with Andy at Home Start for many years now and his professional approach to looking after my properties leaves me totally reassured. I would thoroughly recommend him to anyone looking for a trusting partner in this business sector.

John · 24 August 2026

★★★★★ 5/5

Google

HomeSmart helped me rent out my Mum's house when she had to go into care. It was a difficult time for us and the team (especially Julie!) were always really helpful and a pleasure to deal with, as well as getting the job done. Would not hesitate to recommend to anyone.

Jon · 15 June 2026

★★★★★ 5/5

Google

Andy is absolutely the best agent I have ever worked with, he is so efficient and nothing is ever too much trouble - Having been a landlord for a number of years, I don’t know what we’d do without him! Thanks Andy, one in a million!

Marie · 8 July 2026

★★★★★ 5/5

Google

I bought my new house with Homesmart estate agents. They were amazing helping my house sale progress. They are very friendly and always answered any enquiries or questions. They always return calls. They couldn't do enough to help. I would highly recommend them. Very professional and a very good service. I spoke to Colin about most of my enquiries. He was very helpful and very nice.

Viv · 21 January 2026

★★★★★ 5/5

Google

Colin and the team were exceptional throughout the lengthy process of purchasing our new home. When the solicitors informed us, late in the process, that additional paperwork required the vendors' signatures, Colin went above and beyond to ensure there were no delays. He personally took responsibility for obtaining the necessary signatures and returning the documents promptly to the solicitors. Throughout the entire experience, the team made us feel truly valued. I would not hesitate to work with them again.

Kim · 11 October 2025

★★★★★ 5/5

Google

I had the pleasure of working with Colin from HomeSmart Estates Agency in Cheshire, and I couldn't be more impressed with the exceptional service he provided. From start to finish, Colin demonstrated professionalism, expertise, and a deep knowledge of the property market. His property evaluation was thorough and detailed, offering valuable insights that helped me make informed decisions. He took the time to explain everything in a clear and approachable manner, ensuring I felt confident throughout the entire process. It's rare to come across someone who genuinely cares about their clients' needs, and Colin certainly went above and beyond. I highly recommend Colin and HomeSmart Estates Agency for anyone in need of expert property advice. Thank you, Colin, for making this experience so smooth and enjoyable!

Ivana · 6 September 2025

★★★★★ 5/5

Google

My experience with HomeSmart Estates has been very good. Andy has always responded promptly to any issues arising with the property and resolved them as quickly as possible. I'm very happy with the service.

John · 25 August 2026

★★★★★ 5/5

Google

From the very beginning, the communication has been smooth, friendly, and incredibly helpful. Alisha and the team have gone above and beyond to make my move-in process easy and stress-free. Every question was answered quickly and thoroughly, and they genuinely took the time to ensure I felt informed and supported throughout. What really stood out was how proactive they were, arranging the inventory visit to suit my schedule, explaining everything clearly, they took the time to help me in person at the office and made everything clear and stress-free. Friendly, professional, and genuinely caring. Little touches like that show they truly care about their tenants. I’m really glad I chose them! It’s refreshing to deal with a letting agency that’s professional and personable. I’m genuinely happy with the service so far and confident I’ll be well looked after during my tenancy. Highly recommend HomeSmart Estates to anyone looking for reliable and honest lettings support!

Alexander · 7 August 2025

★★★★★ 5/5

Google

I’ve been living here for the past 8 years and have always been very well looked after. Any issues I’ve raised regarding the property have been dealt with quickly and efficiently. I’d especially like to mention Andy, who has been my main point of contact throughout my time here. He has always been helpful, responsive and made sure any problems were sorted straight away. I’ve had a really positive experience and would happily recommend the agency.

Mellanie · 30 August 2026

★★★★★ 5/5

Google

Andy was amazing during buying our first home, we are very pleased it and he was very helpful. Thankyou for making it so smooth wouldn’t use anyone else.

Kyra · 17 August 2026

★★★★★ 1/5

Google

Andy came out to do valuation. We agreed a listing price. Next day Andy, sent me a new valuation £20,0000 lower than agreed valuation and on top, he dictated that he would reduce the price every 2 weeks by £5,000 without sellers consent. Housesmart fees 1% plus vat, that's £3000, they only do online app, where the customer takes responsibility for viewing and feedback. They don't want to take calls or be mithered by customers. The description of my property didn't meet compliance in terms of valid certificate or proof. I had to stop the sale. I called Andy and advised him not to proceed. You need to think very carefully before using this company who has only 18 properties on the market.

Margaret · 25 June 2026

★★★★★ 5/5

Google

Very organised agency in booking viewings, sending information over and reminders about viewings. Colin was great, very friendly proactive agent, who does provide a lot of useful information about each property and was always on time for all the viewings. Big thanks for that.

Kristine · 23 March 2026

★★★★★ 5/5

Google

Andy has been my go to for my property for almost 10 years now and he’s always been great!

Meisha · 24 August 2026