Trusted Agent profile · Halton
Verified
★★★★★
248 reviews across 2 platforms
60A High Street Runcorn, RUNCORN, Halton, WA7 1AW
HomeSmart Lettings Runcorn's office in Halton, at 60A High Street Runcorn, is rated 4.7 out of 5 across 248 reviews on two platforms, including 236 Google reviews rated 4.7.
Every review we hold for the Halton office, from every platform, shown as written. First names only.
5/5
GoogleWe recently bought a house through Home smart and couldn't fault their service. We dealt with Colin throughout the process who was professional, friendly and down to earth.
Hi Kate, thank you for your kind words, it’s great to hear you have been pleased with our service especially Colin. All the best in your new home. Kind regards Helen
5/5
GoogleHighly Recommended. Colin was extremely helpful with the sale of my parents house. Nothing was too much trouble and was very helpful and supportive.
Hi Lynn, thank you for your kind words, it means a lot to our team to receive great feedback. All the best for the future. Kind regards Helen
5/5
GoogleWe recently bought a house through Home Smart and Colin was excellent to deal with. Very friendly and responsive and supportive the entire way through.
Hi Bill, thank you for leaving us a review, its great to hear you have been pleased with Colin. Wishing you all the best in your new home. Kind regards Helen
5/5
GoogleExcellent service, I have been serviced as a landlord by Andy for many years now and I have only ever been impressed with the level of service that he gives and also, his knowledge of the industry, he is always on top of things and always there to offer advice when its needed. Andy Hutchinson ANK Properties
Hi Andy, thank you for taking the time to leave us a review, it's great to hear you have been pleased with Andy and we are glad to have him as part of our team. Kind regards Helen
5/5
GoogleHighly recommend. Colin was great to work with! Would absolutely use again and request Colin specifically. Great guy and got the job done quickly!
Hi Jay, thank you for your review. We are pleased to hear that Colin provided such a great service and helped make your house move a smooth and successful experience. All the best in your new home. Kind regards Helen
5/5
Google⭐⭐⭐⭐⭐ I’ve been a tenant with HomeSmart Lettings & Estates for the past nine years, and it’s been amazing to see how this family-run business has grown while maintaining such high standards of professionalism. Today, I had my annual inspection with Hamid, and I was greatly impressed by his professionalism and attention to detail. I mentioned a slight maintenance issue, and by the time he got back to the office, an engineer was already booked for the following day, fantastic service! John and Helen Pass have always been wonderful, treating both tenants and landlords like part of the family. Their dedication and personal touch truly set HomeSmart apart. I can’t recommend them enough!
Hi Nathan, thank you for your kind words and for leaving a review. I am glad you have been happy with our service. You have been a pleasure to deal with over the years too. Kind regards Helen
5/5
Googleİ want tou say thank u for Lisa fisher she so friendly end sweet always have problems end she s always there for me short it never been meeting help full person well done Lisa 🙂 …
Hi Ferhat, thank you so much for your kind words, it’s great to hear that Lisa has looked after you. All the best, kind regards Helen
5/5
GoogleI have had a good business relationship with Homesmart for over 8 years now, while they managed my rental property. Having taken the decision to sell it, they were the natural choice to act as the Estate Agents for the sale. They were thorough, kept me fully informed at each stage of the process, and were unfailingly helpful throughout - becoming actively involved during a couple of hiccups with the process (no fault of theirs) which helped resolve the situation and complete the sale to everyone's satisfaction. They were also very competitively priced. From my recent experience, they come highly recommended.
Hi Indigo58, thank you for leaving us a review and for putting your trust in HomeSmart Estates to manage your property for the past 8 years and to sell it for you. I am glad to hear that you have been pleased with our service. As a small independent business reviews like this mean a lot to our team. Kind regards Helen
1/5
GoogleAbsolutely horrendous service since my private landlord switch the management. We are privately renting and our house used to be under private management and things were absolutely perfect. But since the landlord switched to HomeSmart, everything has gone downhill from bad to worst. I have had my fair share of rude agent on the phone, never follow up on repairs, shout on you when you call, never let you place a word and etc. Today was a tip of the iceberg. Before I give few details of today incident, let me say few other things. Since switching to this company, I always have to call to follow up a repair, they do not bother at all, to message, mail or call to let you know what's happening not matter how many times you calls... Nobody has actually ever come down to see the house, no one made the effort to do so, anyway... I am heavily pregnant, in my 3rd trimester with 2 Little ones at home 5 & 3, yesterday 7/7/2023 the kitchen sink stopped working, meaning water stopped draining all of a sudden, on their reporting system because of all these factors, I should be priority. Few hours after completing the report, I had to call and spoke to Colin who is in charge of my house, he was very polite, suggested things I could do to fix it and I explained to him that I already know & have tried but no luck, then he added that he will chase with the landlord and get back to me, but did not do so (I suppose he was not able to get hold of the landlord). Today Saturday 8/7/2023, I took matter in hand and ask husband to let's try and fix, we had everything possible at home to unclog sink, husband emptied pipes, cleaned it, we use Mr MUSCLE , but nothing worked. So I Called HomeSmart to find out what's going, the person called Samina to whom I spoke to about my issue was so RUDE, to the point I was shocked, and I could not contempt anymore my anger against the management of this agency. After forcibly trying to explain the situation which first of all she was not even willing to hear me out till the end, I had to force for her to listen, just to listen to my inquiry. I was calm , compose and distress and just wanted some kind of follow up. She asked me: do you any other sinks in the house? I said only one kitchen, and that's all, so unable to cook or wash dishes as I do not have dishwasher in this house. She followed up by saying but don't you have toilet sink? I ask her do you mean my shower room sink upstairs? she continue by saying YES, and that's okay because I can use that in the meantime... Her answer bothered me as I was not sure I heard properly the first time, so I repeated, so do you mean I should carry all my vegetables upstairs , cooking stuffs upstairs to wash in the toilet sink and come down to cook in my condition ? and she answered YES. So basically, as heavily pregnant as I am I should carry all my loads upstairs to wash it then come down cook?? I had no words left in my mouth than I should definitely report this girl... I managed to find a way to wash my dishes by using a larger pot . washing them in the pot, throw water outside and rinse it, anyway somehow, but I have not been able to cook, because in my condition I am struggling to stay standing for long, thank God for a very helpful husband... This is even to say I can't recommend them, I have been living in this house for 4 years now and never ever had an issue when it was privately manage, the landlord never had any issued with us because rent is always on time (direct debit0, I have made so many beautiful repairs in this house with my own money which will definitely increase the house value when we go up, etc... But since Homesmart took over its like a little nightmare... They are so rude... The only reason I even put one star was because I could not put zero but also because of the new guy managing our house called Colin, very polite and courteous...
Hi Nelly I am sorry to hear about your experience. Out of hours we do use a call answering service who are trained to deal with maintenance issues. I am sorry that you did not have a good experience with them. I have raised it with them and they will be sharing the call recording with me. Your property manager Colin assured me he has been in touch with you and your maintenance issues are in hand. Please do contact us directly if you need any further assistance. Best regards Helen
5/5
GoogleWe have been living in our home for some time now. The agency, especially Julie has been fantastic. They are always professional, responsive, and helpful whenever we need assistance. It’s great to have a reliable team managing the property. Highly recommend!
Hi Temilade, thank you for giving us 5 stars and for your kind words. Its great to hear you have been pleased with our service, especially with Julie. Julie is a great asset to our team. As a small independent business we love to receive great feedback. Kind regards Helen
5/5
GoogleColin was excellent throughout the whole sales process, an excellent communicator and played the whole transaction in a professional manner. Good efficiency levels throughout, a pleasure to work with and made the whole process feel straightforward.
Hi Gareth, thank you for taking the time to leave us a review, its great to hear you have had a good experience with our service and with Colin. Kind regards Helen
5/5
GoogleHomeSmart are professional, efficient and reliable. I didn't want to rent but HomeSmart helped me find my peaceful home. I am grateful to all the staff. Thank you.
Hi Anita, thank you for your kind words and for taking the time to leave a review. It’s great to hear you have been pleased with the service. Wishing you all the best in your new home. Kind regards Helen
5/5
GoogleAs a landlord, Homesmart Estates provided an excellent service. They quickly found a new tenant and ensured the property was prepared to a high standard. Everything was handled professionally and efficiently. 5 stars.
Hi Tim, Thank you so much for your kind words and 5-star review! We're thrilled to hear you were pleased with the service. It's great to know the process felt professional and efficient. We really appreciate your trust. Kind regards Helen
5/5
GoogleI was with HOMESMART for 12 years. Everyone was so kind and helpful,nothing was to much for them.I only left HOMESMART as I was moving down south with my daughter. I’d recommend HOMESMART to anyone
Hi Linda, thank you so much for your kind words, you and your family were a pleasure to have as tenants, we miss you! All the best in your new home. Best wishes Helen
5/5
GoogleWe would like to express our sincere gratitude to HomeSmart Letting Agent, and especially to our landlord John Pass, for the recent work carried out to install a new fence. John always takes a personal approach to resolving any issues, and this time was no exception. The work was well coordinated and completed within a short timeframe. We have been renting our home since 2019 and are very happy with our experience with the agency. All maintenance and improvements are done to a high standard and within a reasonable time. The staff at HomeSmart Letting Agent are always helpful, responsive, and ready to assist. Oleg and Irina
Hi Irina and Oleg, thank you for taking the time to leave a review, we are glad you have been happy with our service. Thank you 😊 …
5/5
GoogleWe had a great experience with Alisha she guided us through the whole process, was patient with us and was always ready to answer all our queries , 100%recommend home smart estate agent for anyone looking forward to rent or buy a property ❤️
Hi Teresia, thank you for taking the time to leave us a review and for your kind words, it's great to hear you have been pleased with Alisha and your experience with HomeSmart. All the best in your new home. Kind regards, Helen
5/5
GoogleVery helpful team. If we need anything, they quick response. Andy manage my property 10 years ago. He is very friendly, very helpful. Very easy to communicate with him.
Hi Mariann, thank you so much for your lovely review, it's great to hear Andy has looked after your property for the past 10 years. We really appreciate your kind words and are so pleased you’ve always found the team helpful and easy to communicate with! Kind regards Helen
5/5
GoogleIt’s refreshing to deal with a letting agency that’s professional and personable. I’m genuinely happy with the service, thank you to Hamid for his help. Definitely recommend
Hi Rebecca, Thank you so much for your lovely review! We're delighted to hear you had a positive experience with us. It's especially great to hear Hamid made such a good impression, we'll be sure to pass on your kind words. All the best in your new home. Kind regards Helen
5/5
GoogleJulie is amazing person in the world!Very helpful always for everything.The agency is the best for us!We lived there 7 years,never we didn't have a problems,if we had the problems they sorted very quickly.
Hi Zvezdi and Gabi, thank you for your kind words, and for leaving a review. Julie is a real asset to our team, I am glad you have been pleased with our service. All the best in your new home. Kind regards Helen
5/5
GoogleWe had the pleasure of finding our house with Janessa from the Runcorn agency She was patient finding us the property we wanted/needed she dealt with our huge list of demands 😂 she handle us like a true professional A huge thanks to her We are settled into our home all set for Christmas and the new year Kind regards Anne xx
Hi Anne, thank you for your kind words and for leaving us a review, I am glad you have been pleased with Janessa. All the best in your new home. Kind regards Helen
5/5
GoogleJust got the keys to my new rental yesterday and couldn't be happier. Alisha was amazing throughout the whole process, answered any questions I have and got everything sorted for me. John who showed me around the property/handed me over the keys was also amazing - thank you all!
Hi Alana, many thanks for taking the time to leave us a review, I am glad you have been pleased with our service. All the best in your new home, Helen
5/5
GoogleBrilliant company. Always there to help and any problems with property are sorted very quickly. Would highly recommend
Hi Lyndsay, thank you so much for your lovely review and recommendation. We’re really pleased to hear you’ve had such a positive experience with our team! Kind regards Helen
5/5
GoogleJanessa was so helpful dealing with my property rental, would highly recommend using homestart again, really appreciate all your help, Many thanks David
Hi David, thank you for your kind words, I am glad you have been pleased with Janessa and our service. All the best in your new home. Kind regards Helen
5/5
GoogleAbsolutely amazing service from everyone I’ve encountered on the team! Janessa was super helpful and her willingness to help me out really didn’t go unnoticed. Alisha was always super friendly and happy to help on any queries too. …
Hi Chelsea, thank you for taking the time to leave us a review and for your kind words. Our team are so pleased with your feedback. All the best in your new home. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
HomeSmart Lettings Runcorn's Halton office has 248 reviews across two platforms: 236 on Google, 12 on Facebook.
HomeSmart Lettings Runcorn Halton is rated 4.7 out of 5 across all 248 reviews, and 4.7 out of 5 on Google from 236 reviews.
HomeSmart Lettings Runcorn Halton, 60A High Street Runcorn, RUNCORN, Halton, WA7 1AW.
