Every review we hold for the Halifax office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePopped into store to ask a few questions. Greeted by the team with warm welcome. Sat down with Molly, delivered great service with a smile. Very helpful and felt like I was no trouble.
Chris · 25 October 2025
Agent replied · 24 December 2025
Thank you for taking the time to share your experience at our store, we are thrilled that you had such a positive interaction with our team. Our goal is to always provide excellent service with a smile and we are happy to hear that Molly was able to assist you with your questions. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI used William H. Brown, and my agent manager was Sophia Masley. She provided excellent customer service, very helpful, cooperative, and always encouraging. She was supportive throughout the process and made everything much easier. I …
Amir · 16 September 2025
Agent replied · 24 December 2025
Thank you for your kind words, ! We are thrilled to hear that Sophia provided excellent customer service and made your experience a positive one. We strive to deliver outstanding service and appreciate your recognition of Sophia and our company. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEmily Moran dealt with our house sale fantastically well. It was a long process with a few bumps in the road but Emily remained patient and professional throughout, she was very helpful and went above and beyond, even helping with paperwork for the property we were buying, that wasn't her responsibility. Would highly recommend, great service!
Callum · 17 December 2024
Agent replied · 24 December 2024
Thank you for taking the time to leave us your 5* review and recommendation Callum! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJesse was a star in liaising with our tenants helping to resolve our issues with arrears.
Excellent service and well done that man!
Arthur · 18 March 2024
Agent replied · 16 June 2024
Many thanks Arthur Carter for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service! Jesse and the team have been very helpful. Any issues I had was resolved almost instantly would highly recommend
Daniel · 18 March 2024
Agent replied · 16 June 2024
Thanks for the wonderful 5* review and recommendation Daniel B! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat chat with Kessar regarding mortgage will definitely recommend for future thanks
Khuram · 16 February 2026
Agent replied · 16 April 2026
Thank you for your positive feedback! We are so glad to hear that Kessar was able to assist you with your mortgage needs. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRecently used WHB to move house, Jesse was professional, quick to reply to any queries and, a great help all round. 10/10 defo recommend
Ant · 19 December 2023
Agent replied · 16 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe started our selling process in Sept 20 - a small window during COVID - even though most business with solicitors etc was conducted on line, text or phone we'd more all less sold by Christmas & completed with move by end of January. Dann & Rebecca were always conscientious working tirelessly to get our sale & purchase completed as smoothly as possible. Their experience ment they anticipated & were able in many instances preempted & dealt with any hiccups before they occurred. We couldn't have done it without them.
A great professional Team 😁PositiveResponsiveness
Jan · 17 June 2021
★★★★★ 5/5
GoogleWe just rented out a property via William H Brown in Halifax. The letting team, Sophie and Nichola were extremely helpful and professional. They helped us to find a tenant, gave advice, sorted out the paperwork and arranged for work to be done at the property.
We have been renting out houses for a long time and used many estate and letting agents in the past. I can honestly say that the service we received from William H Brown was top notch.
Pedro · 17 June 2021
★★★★★ 5/5
GoogleBy far the best estate agent I have communicated with. They were quick to reply, supportive throughout every step in the process and always friendly. Massive thank you to Rebecca, Dan and Yasmin! We had an incident where our bed arrived 2 weeks early and was outside the house of our seller, they were like quick to get in touch with them and smooth the situation over and let us know everything was fine!
Thanks a lot everyone.
Jack · 17 June 2021
★★★★★ 5/5
GoogleWHB LETTINGS TEAM.
Nichola, Sophie and the team always provide a very professional and efficient service.
During the on going pandemic of 2020 and in spite of the difficulties from the lock down rules, I have to say that both Nichola, Sophie and the team at WHB, still provided and excellent service and as soon as they were able (following government guidelines) arranged for our latest Tennant to move in. Excellent Service Again, so a big thank you for All your hard work and for going that extra mile to sort our Tennant out.
Nichola, Sophie and the team have always been very proactive and professional, always with a smile, they are a credit to the company.
I have used/worked with Nichola & the team @ WHB Halifax for just over 5 years now to find Tennant’s for our properties, they have always given good advise and are always on the ball in getting tenants into my properties in a timely fashion and to date, all the tenants have proved to be 'Good tenants'.
I would have no problem in recommending them to any landlord.
We have also purchased a couple of properties from WHB as well and this too has been excellent service.
Keep up the good work and a massive thank you from myself and Elena.
Many thanks.
Gary.
Gary · 17 June 2020
★★★★★ 5/5
GoogleMy wife and I found a great apartment in Sowery Bridge due to the amazing support from Jesse and Nichola - the whole process was transparent and quick. Also with me being a EU citizen, Jesse and Nichola helped me tremendously with retrieving my "right to rent" information. The best Christmas gift! Happy New Year for Nichola, Jesse and the whole William H Brown-Halifax team!
Al · 18 January 2024
Agent replied · 16 June 2024
Hello! Thank you for taking the time to leave your 5* review about our local team, it is much appreciated. Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleThe whole team at William H Brown are a pleasure to deal with, Claire Nettleton gave great service when recommending a mortgage advisor and she was spot on! Chris Terry was so helpful when advising me and my partner on our next mortgage, the lettings team - Sophie in particular was friendly and professional when visiting my home and the sales team truly listened to my needs of what I was looking for in a future property - I would definitely recommend and will be back for their help in the future - Thanks Everyone & keep up the good work!
Looby_Lou_82 · 18 June 2019
★★★★★ 5/5
GoogleI'm very happy with the service I received when buying our first buy to let property in Halifax. Sophie is experienced in dealing with property investors and has a background in both sales and lettings so was the perfect person to do our viewings. Claire was our main point of contact for the purchase and was very helpful and kept me informed of progress. The purchase went very smoothly overall and I would use them again to purchase or sell. Thank you to the team!
Gloria · 18 June 2019
★★★★★ 5/5
GoogleWorked with Dan in selling my home. Excellent service. Friendly and very understanding of my needs.
Wheelie · 19 December 2023
Agent replied · 16 June 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GooglePhoned them to place an offer on a property and they never got back to me either way poor service guys I wouldn’t sell with you. If you’re looking for a professional service maybe give them a wide berth.in reply to Lucy in the message below ( so I can be ignored once more by your substandard team ) no thank you !!
Mr · 19 December 2023
Agent replied · 16 June 2024
Hi, We can’t see you have left your details with our office and apologise if this is the case however we would like to get this issue resolved so if you contact the office on 01422 362845 or halifax@williamhbrown.co.uk our manager would be more than happy to help you.
★★★★★ 5/5
GoogleI want to thank William H Brown for making my first property purchase a really easy one. In particular I would like to thank Yasmin Lee for taking the time to really help me with any questions I had. She is a credit to your company and keep up the excellent work. Thank you.
Sohail · 17 June 2023
★★★★★ 5/5
GoogleWe bought our house thr WH BROWN & I can honestly say Dan fr brown's was amazing every time I had a query he always answered it or if he couldn't he would find out then get bk to us. He knew more than the solicitor at times. What a lovely polite fella too. 😊
Linda & Glenn …
Linda · 18 January 2024
Agent replied · 16 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat Service, Miles was fantastic from start to finish!
Jessica-Leigh · 10 June 2025
★★★★★ 5/5
GoogleI was buying a house and therefore did not actually use William h brown as my agents. However, throughout the process, I was updated well, had regular contact from Dan and knew they were pushing the sale forward which benefitted both myself and the seller. Dan has been fabulously approachable throughout and the new buyer card and treats box really made me smile. Thanks guys!PositiveResponsiveness
Izzy · 25 August 2021
★★★★★ 5/5
GoogleI can’t thank the guys at William H Brown enough for all of their help. I left my details with them when I first started looking for a property, they kept me up to date with suitable properties and ending up finding me a house which is perfect!! Everything went through smoothly with the solicitors they recommended and I always knew what was going on. Thank you to everyone there!
Rebecca · 17 June 2020
★★★★★ 5/5
GoogleHighly recommended. We recently moved with William H Brown, the full team we’re really helpful, polite and professional. Nothing too much trouble and they kept us informed throughout the process.
Thank you
Special thank you to Emily who co-ordinated the whole process, always just at the end of the phone. So easy to talk too, really down to earth.PositiveProfessionalism
Natalie · 17 June 2022
★★★★★ 5/5
Google5 star service. Both on the lettings side and more recently sales. Staff are exceptional - knowledgeable, highly professional, friendly, and will go the extra mile. Special mention of Dan and Rebecca, who were absolutely brilliant 👏 Thanks both for everything you did to make the whole sales process as easy and seamless as possible …
Julie · 19 December 2023
Agent replied · 16 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleCalled multiple times asking to view 2 properties up for sale to be told I'll get a call back very soon. Made them aware I already had offer in on another property so needed the viewing ASAP. Never bothered to contact me so I contacted them a week later only for them to tell me there's now just been an agreement. I called for a viewing on the morning they were put on the market and lost out due to a lack of response from the agents. Not impressed with the ignorance of these agents and in future will ignore any properties from William H Brown as they obviously like to pick and chooseNegativeResponsiveness
E · 17 June 2021
Agent replied · 16 June 2024
Hello, thank you for taking the time to provide our team with feedback.
We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
