Trusted Agent profile · Halesowen
★★★★★
419 reviews across 2 platforms
77 High Street, Halesowen, B63 3BQ
Dixons Lettings's office in Halesowen, at 77 High Street, is rated 4.2 out of 5 across 419 reviews on two platforms, including 251 Google reviews rated 4.8.
Every review we hold for the Halesowen office, from every platform, shown as written. First names only.
5/5
GoogleExcellent customer service, Raza was outstanding and fulfilled all my needs, his communication skills are amazing and is very reliable.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
GoogleAvoid avoid avoid! Unprofessional and unreliable. We turned up at a pre-booked appointment to view a flat rental on behalf of our daughter. The agent arrived 15 minutes late, and upon arrival instead of greeting us and apologising for his lateness, he totally blanked us and walked into the building. Completely rude and unprofessional. We walked away from the viewing, and will never use or recommend Dixons again.
Please do contact us via review@countrywide.co.uk with full and further details so that we can understand better your experience. Kind regards, Scott @ Customer Care
5/5
GoogleTo all the staff at Dixons Halesowen. Highly recommended for patience and support on our recent purchase of a lovely home. Special thanks to Sarah who assisted us with the paperwork and also Alison who was a brilliant aid with communication. Thank You
Hi Sandra, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the branch. Best of luck in settling into your new home. Kind Regards, Sarah
5/5
GoogleMade my house move go smoothly, great friendly service especially from Kieren Jones one of the Dixon’s agents who provided a remarkable service, probably the best estate agents I’ve had dealings with and there’s been many lol. Thank you Dixon’s
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy
1/5
GoogleDixon have phoned me twice now asking about rental availability of a property I own. The first time I explained the situation. The second time I was phoned, which was today, the young man started to explain to me about rental etc, I do not need any advice from this company who I left after they miss managed my property
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent Estate Agent
The best house viewing I have been to so far.Really struggling to find a property at the moment and Sophie Hodgson has been absolutely brilliant. She is very informative and knows her job role very well. My viewing was very pleasant and friendly.She comes across very happy and very welcoming.
5/5
GoogleAfter viewing a letting in Kidderminster online I booked an appointment for a visit to the property where I was shown all round the property by Kieran I liked the place that I had just viewed I asked for the rental application form 2 weeks later I get a call to meet kieran.at the property to Signe the rental agreement pay and move in when I was ready. Great work and a big thumbs up to Kieran
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleKirsty was fantastic from start to finish when selling our house! Very Enthusiastic and helpful, fulfilling every promise made! Would highly recommend Dixons for a Fast and Easy Sale!
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotHave nothing but praise for the…
Have nothing but praise for the Kingsheath branch of Dixons & the girls there. Amelia & Emily have been absolutely amazing. Returned everyone of my calls,gave their immediate attention to all of my queries concerning the house sale & chased up replies from solicitors. Couldn't thank these girls enough (not forgetting Shanneen too). 1st class customer service from all 3 ladies. Thank u guys. I'd certainly recommend u to anyone buying or selling. Keep up the good work.
5/5
GoogleKyle has been super helpful, informative and understanding in helping me find a good property.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotDixons Solihull
I found Dan at Dixons Solihull to be helpful and courteous, always ready to help out with speeding up the process of our house sale/purchase. In fact I would say he went above and beyond for us, even offering to help when he was off work if there was an issue. Dan kept us updated and I would use Dixons again because of the service he provided.Thanks Dan!
5/5
GoogleMark the Branch manager had been brilliant whilst I have been a tenant under Dixons!! He is professional, prompt with dealing with issues and always friendly ! Dixons as a whole have been brilliant in helping run my tenancy. I can’t rate them enough!!
Thanks for the excellent 5* review Kerry! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI was shown a property by Holly from…
I was shown a property by Holly from the Bromsgrove branch. Her professionalism and knowledge was excellent. I was very impressed with Holly, is a credit to Dixons.
5/5
GoogleFrom Kirsty coming to value the house to Libby organising the viewings and Matt chasing the solicitors and the chain continually to make sure the sale ran as smoothly as it could, they were all very professional yet friendly. I'd certainly recommend Dixons Hakesowen if you're selling your home.
Thank you for taking the time to leave us this great 5* review and recommendationJean. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotHouse purchase through Dixons…
House purchase through Dixons WILLENHALL Lovely supporting staff guidance and help when needed always at the end of the phone highly recommend the Willenhall branch for all your property needs
1/5
GoogleThis agent's only concern is collecting fees and nothing else. Through them, we rented a house 174 Carter's Lane Birmingham, and for many years we suffered from poor maintenance and disrespectful treatment by the landlord. We had to use a bucket to collect water from the leaking ceiling that took the landlord over 3 months to repair, just to mention one example. After ending the tenancy, they (Kieran, Mark and Linda) just watched while the landlord emailed us with abusive language and threats. Even though they knew that the landlord was a rogue, they continued to find him another tenant after we moved out. The business obviously lacks ethics and integrity.NegativeResponsiveness, Quality
I am really sorry that this was your experience with the Landlord, however we were not managing this property for them. Our only involvement was to find the Landlord a suitable tenant at which point the Landlord then took over and was responsible for the maintenance and repairs. We cannot be held responsible for the actions of the Landlord, however if you feel there is something more we could have done to assist you, then please get in touch at review@Countrywide.co.uk
1/5
GoogleIt was mine and my girlfriends first experience in viewing a house yesterday afternoon and the estate agent (Darren Leonard) made the whole process very difficult and very uncomfortable. We felt very rushed and he made some really weird and strange comments about how he can be 'manipulative' and 'pushy' in this instance regarding this property; acting like he could make us make an offer on the property regardless. He even made personally insulting remarks about my job, which again is very weird and strange. Wasn't at all the experience that we both wanted and both left very unhappy. However i will say the financial advisor 'Jewel' was absolutely brilliant, and she couldn't of been more helpful and supportive.NegativeValue
Hello Joel, Please contact us via review@countrywide.co.uk so that we can look into this matter for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleFrom the very start of the moving process Darren ,from Dixons was honest and efficient in the way he dealt with our queries and concerns. It was a 1st time move for us, having lived in the same house for 55 years. Every step of the process was dealt with in a reassuring way, particularly important given the chaos caused by the Covid-19 pandemic, meaning that our initial sale fell through, and we had to re-market. Dixons guided us through the process, and eventually we were able to move to a successful completion and are now very happy in our new home. I would highly recommend Dixons, and am very grateful for the service we received from them.PositiveResponsiveness, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
Googlekerrie and matt dealt with our bungalow purchase and right from the start we were very impressed with their professionalism and knowledge. Firstly kerrie knew all about the property which many agents don`t always, and advised on improvements which could be done which we may not have otherwise considered. The purchase was delayed due to lockdown but we were kept informed throughout of progress and although difficulties arose with legal issues, they resolved them efficiently and made a stressful time less so. Basically I am doing this review to highlight that Dixons were far above other estate agents for service, customer care, communication and experience. They looked after both buyer and vendor for the property equally. However in all honesty we would not recommend using their solicitors as their service was not good.PositiveResponsiveness, Quality, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleFirst class customer service nothing is to much trouble for them. Our agent Matt was fantastic kept us informed throug the whole process If you need an estate agent these are the people for the job
Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott
4/5
GoogleFriendly, efficient service. Kerrie was always available to answer any questions I had. Would recommend
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service as always, I would not hesitate in recommending Dixons Halesowen to anyone. Great communication and prompt in answering any questions I had. Mark is very professional and an asset to his profession. Many thanks Lee bacon
TheRotchet, thanks for your kind words regarding Mark and the team in Halesowen Dixons. Kindest regards, Mark B
5/5
GoogleI had amazing experience with leonie hayley. Highly recommended
Thank you so much for the kind words! We are thrilled to hear that you had an amazing experience with our team. Thanks for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotI am totally disappointed with dixons…
I am totally disappointed with dixons service i spose to move in property on 1st of april and they start the contract on 17 of april when i moved in the property there was leaking water from walls and they fix that in a week time and i have to call them everyday to please solve this problem there is no water in the property After that when i check the boiler there is no hot water I report that last monday 29th of april still waiting nothing happen I have 3 kids my kids got flu cough and my youngest one is 10 months old he is not feeling well I call them everyday and tell them please i have kids and their reply is waiting for the answer of landlord I am totally disappointed with this service I will never take any property from dixons and will never recommend to any one Totally disappointed with dixons and landlord behavior Before i moved to the property i asked the agent is there any other problems in the property and she said everything is working fine No customer service no response immediately waste of time
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