5/5
GoogleReally pleased with Connells. Rosie was excellent every step of the way and helped us secure a beautiful first home. Thank you!
Trusted Agent profile · Halesowen
Connells Halesowen reviews
★★★★★
221 reviews across 1 platform
10 Hagley Road, Halesowen, B63 4RG
Connells's office in Halesowen, at 10 Hagley Road, is rated 4.5 out of 5 across 221 reviews on 1 platform, including 221 Google reviews rated 4.5.
Reviews
Every review we hold for the Halesowen office, from every platform, shown as written. First names only.
Google1/5
GoogleDon't go near this place! I've been waiting 2 months for my deposit back. I've made complaints to their Head Office who never respond. I've raised a dispute through the Deposit company who were told this had been resolved. Their Accounts Department (Connells) say the money is being transferred into my account, so far its taken 2 weeks!! Who knew transferring money took so long!! They all lie and cover each other but don't actually get anything done. I've exhausted every option and now I'm taking legal action against them. Be aware if this happens to you its really hard to get any money back as no one is properly regulated! Oh and on a side note Data Protection means nothing as they gave the new tenant my contact details!
5/5
GoogleWas sceptical of using at first due to lower fee’s from online estate agents, however Connells matched the valuation I considered my property worth (10k higher than online agents) and then Bradley came round and really highlighted the USP’s of my property and I could tell he was determained to sell this. After a few viewings a price was agreed on all through Brad and I got the price I was after, however he continued his great work and ensured everything after that went smoothly, really couldn’t have asked for a better experiance. Would highly recommend
5/5
GoogleWe used Connells mortgage advisor and a solicitor, both were amazing! Carol the mortgage advisor was so helpful and couldn't do enough for us. So supportive when a property fell through and always there to answer any questions about a potential property and questions about well literally anything we had. She was very honest about whether a property was mortgageable or not and whether deals with insurances were better through herself or other companies. We spoke to many different mortgage advisors before choosing Carol and we definitely made the right decision, she is very knowledgeable and actually along for the journey willing you on to fine the perfect property(for us this took a year) but she helped us all the way.
5/5
GooglePrompt response to queries at all times.
Agent replied · 24 August 2024
Thank you for your terrific 5* review Igbinovia Aghama. Best wishes, Lucy, Customer Relations.
1/5
GoogleI made an offer on a property. A very serious offer, muchly considered. I went into the branch, they scanned my proof of funds, copy of my ID etc, I thought 'okay, they are taking me seriously too'. Nearly 4 weeks have passed and I haven't received a call or email. Should I have to chase? What's going on? When someone makes an offer on a place, the courteous thing for an estate agent to do is call and say 'yes' or 'no'. The property in question is now off the market, so I guess it was a no. Use Connells Halesowen if you want to waste your time. The staff are clearly so besotted with doing absolutely nothing.
5/5
GoogleFantastic service. Jo, Jordan and Bradley have been brilliant and kept in touch every step of the way. Would definitely recommend them. Thanks Halesowen team! Kate and Ad Price.
5/5
GoogleMark at Halesowen Branch was brilliant. Well prepared for us to come in and get our property on the market. He was very informative and gave us an excellent service.
4/5
GoogleThe staff in the branch were very helpful and professional. Very punctual when meeting you at property to be valued and keep you informed at each stage .
Agent replied · 15 June 2024
Hi there, thank you so much for a lovely review, we are thrilled that you were happy with our service.
5/5
GoogleMyself and my partner have recently had the pleasure of dealing with Rosie throughout our mortgage application process. She was extremely helpful and transparent throughout and consistently went above and beyond for us from start to finish. She is a natural in customer service and extremely knowledgeable in her field. I would highly recommend contacting her for mortgage advice!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFantastic steak so much better than other steak places. Miller & Carter. Cocktails were fantastic.
5/5
GoogleLauren was very efficient and knowledgeable. Would recommend!
5/5
GoogleEmily Longville assisted me through mortgages process, she was very patient and explained things in simple terms to me. I don't normally trust anyone when it has to deal with big ££ figures, but with Emily I felt at ease! Even my family are shocked.
5/5
GoogleJordan at Connells Halesowen has been very helpful throughout our purchase, which has been smooth and simple. Thank you!
5/5
GoogleKatie helped us from day one with the sale of our property, couldn't of asked for more from a estate agent. When Katie wasn't around queries got answered, messages were passed on and call backs happened. All round good experience, would highly recommend.
5/5
GoogleAgent is helpful and professional. Efficient reply Strongly recommended.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent service throughout from the whole team, I dealt with the whole lettings team and no matter who I spoke too, they managed to deal with any questions or queries straight away. I would not let my property through anyone else. They may be more expensive than other agents but paying a little more really does make that difference. Thank yoi team - you are all stars!!!
5/5
Googlewe had a great experience using connell,s mortgage services in halesowen,carol was a pleasure to deal with and went out of her way to help us in every way she could including calling us with updates when most people had left for the day,in summing up the service was 5 star and i would recommend using carol for any mortgage help you need.
5/5
GoogleWe let our house out through another agent and were very happy with them. However, this time they had let us down so we contacted Connelly. George and Luke at the Halesowen branch handled everything and they were brilliant. They kept us fully informed and in just a few days had good quality applications lined up.
5/5
GoogleWas fortunate enough to have Rosie handling my remortgage, and I couldn't have been happier. Rosie consistently went above and beyond to make sure I was definitely getting the best deal possible. She was highly responsive, even to my 'silly' questions, and was just an absolute pleasure to engage with. Couldn't recommend more highly!PositiveResponsiveness, Professionalism
5/5
GoogleGreat to work with Connor at Halesowen branch. Very accommodating with us and did so much to ensure we had all of the relevant information at hand. Pleasure working with you on our first purchase in the area!
5/5
GoogleVery efficient, sold our house in 4 days. If you want a quick sale would definitely recommend them. They are a bit more expensive than the other estate agents so would be great if they could be a bit more competitively priced, but overall a great estate agent to deal with. Jordan handled everything for us, great to deal with.
5/5
GoogleYes im very pleased with James from connells in stourbridge, Unfortunately the home ( which is Absolutely Gorgeous) i just loved very thing about it, its just to small for my furniture to fit in there😪.Thankyou so much but i need something bigger asap please …
5/5
GoogleA great experience with Connells, Halesowen. Very professional and efficient service. Katie gave us great advise in choosing a buyer for our house and it all went very smoothly. I would happily recommend them.
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