Stevens & Carter Hailsham reviews

★★★★★ 5/5

Google

The experience has been the most emotional and stressful journey in buying our home and I believe Sam Townsend would say the same as he has been with us the whole way, from being at the 1st viewing I had on the house all the way through to finally completion, nearly 8 months later. Sam you have been brilliant and you didn’t show any signs of irritation/ annoyance towards me especially after every Friday afternoon calls or emails for updates! Maybe when the phone got put down but that’s OK! 😁 So professional, polite and caring the whole way through. I really appreciated the time and effort trying to get the sale through, I’m sure some estate agents would have just told me to give up and pull out after the amount of hiccups there have been through the chains. Can’t recommend Stevens and Carter enough. I can’t say for certain at the moment, but if the day comes where my partner and I will sell and move, way way in the future, we definitely will be coming back to Stevens and Carter. Thankyou so much Sam and the rest of the Team.

Hollye · 30 September 2024

★★★★★ 5/5

Google

The team at Stevens & Carter are very friendly, polite, professional and helpful. I purchased my bungalow through them six years ago and they have just provided a brilliant service in selling it. The presentation of the bungalow in the literature and online was excellent, especially the virtual tour. They quickly found a buyer and continually chased solicitors to produce a successful conclusion. Thank you!!!

David · 1 October 2023

★★★★★ 5/5

Facebook

We bought our first home with Stevens & Carter. Extremely friendly and helpful, Jane is the best, she was always happy to help and keep us posted all the time Highly recommend !!!

Antonio · 18 February 2022

★★★★★ 5/5

Facebook

We bought our first home with Stevens & Carter. Extremely friendly and helpful, Jane is the best, she was always happy to help and keep us posted all the time Highly recommend !!!

Toni · 18 February 2022

★★★★★ 5/5

Google

I brought my first house through Stevens and Carter, Hailsham and was so happy with how helpful Sam Beale was throughout the whole sale, keeping me updated at each step and generally being on the end of the phone with any queries that I had!! Would highly recommend and I will definitely be going back to them if/when I come to move

Jack · 22 May 2022

★★★★★ 5/5

Google

I had an outstanding experience with Steven and Caters. Their service was exceptional, and their communication was top-notch. They were always easily accessible and made the entire process smooth and stress-free. Thanks to their support, I was able to achieve my dream of buying my home. Highly recommend them

Upeksha · 9 August 2025

★★★★★ 5/5

Google

We brought our first home through Steven and Carter’s, they were brilliant from day one. Sam who done our viewing was great and was honest about every question we asked. Jane was also brilliant, she kept us up to date with everything and made sure we was happy with everything. The team are great and would 100% recommend to family and friends.

Brittani · 1 October 2021

★★★★★ 5/5

Google

After 45 years in my home, moving was a big step, but the staff at Stephens & Carter made the whole journey so much easier. They were professional, supportive and always kept me informed. Truly first-class service - I couldn't recommend them highly enough.

Diane · 9 September 2025

★★★★★ 5/5

Google

The experience has been the most emotional and stressful journey in buying our home and I believe Sam Townsend would say the same as he has been with us the whole way, from being at the 1st viewing I had on the house all the way through to finally completion, nearly 8 months later. Sam you have been brilliant and you didn’t show any signs of irritation/ annoyance towards me especially after every Friday afternoon calls or emails for updates! Maybe when the phone got put down but that’s OK! 😁 So professional, polite and caring the whole way through. I really appreciated the time and effort trying to get the sale through, I’m sure some estate agents would have just told me to give up and pull out after the amount of hiccups there have been through the chains. Can’t recommend Stevens and Carter enough. I can’t say for certain at the moment, but if the day comes where my partner and I will sell and move, way way in the future, we definitely will be coming back to Stevens and Carter. Thankyou so much Sam and the rest of the Team.

BodybyHollye · 25 February 2024

★★★★★ 5/5

Google

From start to finish the whole team at Stevens and Carter have been nothing but amazing! As a first time buyer they made the whole process enjoyable and were always on top of everything. We couldn’t have had a better Estate Agents to buy our first house through! Thank you!

Holly · 22 May 2025

★★★★★ 5/5

Facebook

Couldn’t ask for a better service from Sam and the team! He done everything to make it go as smoothly as possible! Will definitely use Stevens and Carter in the future!

Christie · 9 January 2020

★★★★★ 5/5

Google

Fantastic estate agents! Very warm and friendly team helped us sell our house after 3 years being on and off the market. We will be using S&C again in the future for all our property sales. Thank you to everyone there!

Jamie · 9 August 2025

★★★★★ 5/5

Google

I recently sold a property through Stevens & Carter Hailsham office. I have been very pleased with their friendly and down to earth approach and their communication has been excellent throughout the whole process. I commend Samuel for staying sane and upbeat when dealing with a difficult purchaser

Jo · 22 May 2025

★★★★★ 5/5

Facebook

We bought our forever home recently with Stevens and Carter and I can only rate the team as 5*. No matter who I spoke to at any point I was treated like they knew me and even with a few hiccups a long the way (no fault of there’s) they were there helping us a long the way. Would recommend to anyone looking to buy or sell.

Julia · 4 April 2022

★★★★★ 5/5

Google

I cannot thank the team at Stevens & Carter enough, they made our entire experience effortless, nothing was too much to ask! We were very picky with what we wanted from our new home and they managed to find us the perfect place to call our home. I couldn’t recommend the team highly enough! Thank you!

Thomas · 22 May 2023

★★★★★ 5/5

Google

Great customer service from Samuel, even after completion. Great balance of friendly and professional.

Henry · 22 May 2025

★★★★★ 4/5

Google

My experience with Stevens & Carter has been better than with most estate agents, and I have dealt with many. They were generally prompt at dealing with requests and emails and sent through memorandums of sale quickly and efficiently. They also were quick to mark the property as "sold stc" after our offer was accepted, which has not been my experience with other agents. My only negative is to say that on the day of completion I needed some help with the house as electricity had been turned off, and was rather unhelpfully told that possibly this had been cut off with the electricity company, so I should call them. This shocked me as obviously I would not have been able to get it turned on within a day, and this should not have happened without our knowledge, also trying to speak to an actual human was near impossible. Eventually I worked out for myself what had happened, but it would have been helpful if they had been happy to ask the vendors; I know we had a lot of questions, but I was assured (by several different staff) that some of them would be answered at completion e.g. combinations for key safes (I still am unable to open these). I would like to say that they did pass on most of my questions quickly to the vendors, and come back to me quickly, so generally they are very good; perhaps this was just a one off lapse of judgment comment, but is why I have only given 4 stars instead of 5.

Davina · 1 October 2023

★★★★★ 5/5

Google

Great service from the team in Hailsham ( Samuel, Sam, Nick, Lucy).

Artan · 22 May 2025

★★★★★ 5/5

Google

From start to finish, dealing with all the team at Stevens and Carter was great. Samuel was always on point with all the running around,phone calls and emails. Second time using them and if we ever moved again we would definitely use Stevens and Carter

Simon · 22 May 2022

★★★★★ 5/5

Facebook

I have to say I'm absolutely delighted with my first home, as well as the service I received from Steven's and Carter in particular Sam who made the whole experience a breeze. I can't praise him enough, he was extremely professional but very friendly at the same time which was needed to calm my nerves being a first time buyer.

Stephanie · 26 June 2017

★★★★★ 5/5

Facebook

Thankyou Stevens and Carter-especially Sam for a super speedy sale on our mothers flat, the service we received was very friendly and efficient, would definitely recommend.

Lindsay · 31 January 2019

★★★★★ 5/5

Google

Great service and professionalism from the whole team. Special thanks to Sam for all his expert help and support.

Tom · 22 May 2021

★★★★★ 5/5

Google

A big thank you - particularly to Sam Townsend. He was always extremely helpful and supportive throughout the process and we are really happy to finally be in our new home. Thank you again!

Ellie · 13 July 2025

★★★★★ 5/5

Google

Sold and bought through these guys. We had issues on the sale which were time consuming to sort but they were there to provide advice and support the whole way through. I have no doubt that our buyer would have withdrawn had it not have been for Stevens and Carter keeping them updated. Very grateful to them and will always recommend.

Maria · 9 October 2021