1/5
FacebookCommunication breakdowns. Unprofessional conduct Awful.
Trusted Agent profile · Hailsham
Verified
Stevens & Carter Hailsham reviews
★★★★★
172 reviews across 3 platforms
47 High Street, Hailsham, BN27 1AN
Stevens & Carter's office in Hailsham, at 47 High Street, is rated 4.6 out of 5 across 172 reviews on three platforms, including 143 Google reviews rated 4.7.
Reviews
Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
Facebook5/5
GoogleSold and bought through these guys. We had issues on the sale which were time consuming to sort but they were there to provide advice and support the whole way through. I have no doubt that our buyer would have withdrawn had it not have been for Stevens and Carter keeping them updated. Very grateful to them and will always recommend.
Agent replied · 31 May 2023
You are most welcome Maria and thank you for your kind words. In this transaction the phrase ''Patience is a virtue'' was key but keeping everyone fully updated was also vital. Humans are good at handling bad news, good at handling good news but we can't handle no news - this is something you won't experience at Stevens and Carter.
5/5
GoogleCannot recommend the Stevens and Carter team enough! They went the extra mile in making sure our sale and purchase outside of Sussex went as smoothly as possibly. The team are friendly, approachable and professional. Thanks for everything!
5/5
GoogleI would highly recommend Stevens and Carter. All the staff were very professional and friendly. Also big thanks to Samuel Townsend who helped me through the process and made it easy. Would definitely use Stevens and Carter again.
5/5
GoogleWe had the pleasure of buying a property from Stevens & Carter. We were lucky enough to have Samuel Townsend as the acting negotiator for the property we were buying. Samuel was very professional, his time keeping was prompt (when mine …
5/5
GoogleHaving originally bought the property through Stevens and Carter, when the time came to put it back on the market, the first people we thought of was them. Being professional friendly and approachable, they seemed the perfect fit. Having experienced the disappointment of a break in the first chain Sam managed to keep our buyer with us and we were able to progress with another property. Just shows they are prepared to go that extra mile. Well done Stevens and Carter for your Customer Care.
5/5
FacebookSwitched my trading to mrs victoria crypto in a few months ago after going through a lot of losses ,I invest with her and let her manage my account. I Was so impressed with the service I switched brokers to them. So far I have been earning $5'450 every 7days of investing $500 good and I’m getting used to their platform. Happy to continue trading with mrs victoria crypto may God continued to bless you ma'am. You can also contact her if interested.. her Email:victoriacrypto062@gmail.com. WhatsApp: +1 (702) 919-0093
5/5
FacebookStevens and Carter have been amazing. Buying and Selling a house can defiantly be stressful, but Sam our estate agent had literally bent over backwards to try and make it as smooth as possible! Everything has been handled professionally, quickly and perfectly! Highly recommend � Luke and Amber
5/5
GoogleThe whole team at Stevens & Carter were friendly, helpful and professional. Excellent communication throughout both my sale and purchase would definitely recommend.
5/5
GoogleHaving originally bought the property through Stevens and Carter, when the time came to put it back on the market, the first people we thought of was them. Being professional friendly and approachable, they seemed the perfect fit. Having experienced the disappointment of a break in the first chain Sam managed to keep our buyer with us and we were able to progress with another property. Just shows they are prepared to go that extra mile. Well done Stevens and Carter for your Customer Care.
5/5
GoogleWould highly recommend Stevens & Carter and Samuel in particular, throughout the process he went above and beyond and even the sellers of the house we were buying mentioned how helpful he was throughout the process
5/5
GoogleWell, well, well. What can I say... this team is fantastic. They go above and beyond for their clients and it's easy to see that they have a genuine passion for what they do. My wife and I have dealt with them on numerous occasions and have …
Agent replied · 31 May 2023
Hi Callum your kind words are very much appreciated. We always strive to go above and beyond looking to give each and every client the best cutomer experience we can. Many thanks!
5/5
GoogleWe were very satisfied with the service from Stevens and Carter with our recent purchase and house move.
Agent replied · 23 August 2024
Thank you Mark! We hope you are settling in nicely :)
1/5
GoogleHonestly... one star is generous. I viewed a property a few weeks ago and the service was diabolical. Firstly the Viewing agent was late. Then he pulls up and gets out of the car, shouts 'hi' and walks to the front door of the property. I said 'Hi Are you Dan?' He said 'No'. My mother an I looked at each other in disbelief. I had to say 'Sorry, what is your name then?' He was Sam. Clearly he had not made a note of our names and this really set the tone for a shocking viewing. Sam walked extremely closely to us throughout the viewing, so much so that I had to ask him to give us space, because of Covid. We felt really unsafe. Sam continually told us what HE would do the property and didn't give my Mother and I a chance to chat about our thoughts. Sam then said we couldn't have paper details due to Covid safety regulations. This was puzzling as we had 3 viewings that day and we got paper details from all of the other agents. Stevens & Co also failed to ask us ANY Covid safety questions before we viewed and Sam didn't have hand gel or seem to have any regard for the 2M rule- so not having copies of the paper details smacked of him just being unorganized. 40 minutes after the viewing I received a call from the office asking me if I was going to offer. I was shocked by this approach and thought the entire process was handled appallingly compared to other agents I have viewed with. I wouldn't market my home through Stevens & Carter if this is how they conduct themselves at such a crucial time for the Vendors.NegativeQuality, Professionalism
5/5
GoogleThe team at Stevens & Carter were very supportive during the difficulties I experienced whilst selling my late Mother's home. Thank you so much!
5/5
FacebookI've been considering moving to the area. And was extremely impressed with sam on all the information and details he gave me following my questions and concerns. I'm sure I will be in touch soon. Best estate agents so far
5/5
GoogleI’m not one for leaving reviews on websites, but I really felt I needed to on this occasion, I just want to say a massive thank you to the team at stevens and carter in Hailsham, for their absolutely amazing service, professionalism and …
Agent replied · 31 May 2023
Oh Gina it is also a joy to deal with you. You can never underestimate the importance of experience especially in these difficult times. That's what we think makes us different, that attention to detail crossing the T's and dotting the I's. … More
5/5
GoogleWe have recently sold using Stevens and Carter, Sam and his team were incredible throughout. They were professional and friendly and helped us with any queries quickly! …
5/5
GoogleI dealt with the lovely Sam Beale when looking to buy my first house earlier this year. I found everyone at Stevens and Carter so helpful, and they went above and beyond to help with viewings and surveys etc. They were particularly …
Agent replied · 31 May 2023
Many many thanks Ari it's what we do. Buying or Selling is a very stressful time, which is something we understand, so guiding our buyers and sellers through the whole process is very important. It can be the difference between a smooth … More
5/5
GoogleI made a wise choice using Stevens and Carter to sell my property. They have kept me informed by text, email and phone. Sam Beale has given great advice and provides peace of mind at what is, notoriously, a stressful time. Thank you all.
Agent replied · 31 May 2023
Thank you Katie it has been delightful to deal with you. Communication is at the heart of our success - it is so important.
5/5
FacebookI have moved house many times and this has by far been my best estate agent experience to date. Always attentive, polite and return calls swiftly. I would highly recommend. Thank you for all your help.
Agent replied · 18 October 2023
Thank you for your kind words Lesley - It is always great to hear positive feedback. We wish you all the best in your new chapter 🏡☺️
5/5
FacebookRecently sold my house with Stevens and Carter, and the service was fantastic from start to finish. Sam and Samuel were amazing throughout with service and advice. Can't recommend them enough 👍🏼
5/5
FacebookI very rarely write reviews but in this instance I feel compelled to write you guys a shinning 5 star review! What is thought to be one of the most stressful experiences was in fact a hilarious delight! Thank you so much to all of the team for your hard work and patience, such a professional and prompt service you made the whole house purchase stressless and great fun.... Huge thanks to both the Sams and little Olly.... Kerry and Shrimp!
5/5
FacebookRecently sold my house with Stevens and Carter, and the service was fantastic from start to finish. Sam and Samuel were amazing throughout with service and advice. Can't recommend them enough
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