Trusted Agent profile · Hailsham
Verified
★★★★★
172 reviews across 3 platforms
47 High Street, Hailsham, BN27 1AN
Stevens & Carter's office in Hailsham, at 47 High Street, is rated 4.6 out of 5 across 172 reviews on three platforms, including 143 Google reviews rated 4.7.
Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
5/5
GoogleSam, Samuel and Nick have been marvellous all the way from initial enquiry to property visits, finding information and keeping things on track. They were friendly and unflappable throughout the whole process and we are grateful to them. Finally, completion day arrived and we picked up the keys. Happiness all round.
Thank you Kathy :)
5/5
GoogleI would highly recommend Steven’s & Carter, Nick dealt with the sale of our late father’s property and was very mindful of our emotions, helpful and understanding. 5star service ⭐️
5/5
GoogleAmazing team!!! Very helpful too!!! I am extremely happy with my purchase!!! Thank you so much to you all!!! Have a fantastic Christmas and a lovely New Year!!!
Thank you Rob!
5/5
GoogleAmazing experience from Lucy and the whole team at Stevens and Carter, make buying a house as easy as possible with clear communication throughout. Would highly recommend.
Thank you!
5/5
GoogleSam Beale and his team were great assisting us with our purchase. Had a few issues with the process but they were very understanding and accommodating along the way. Thank you for helping us find our new home!
Dear Mr & Mrs Fuller - Thank you for your kind review. All the best in your new home!
5/5
GoogleI would like to thank Sam and the team at Stevens and carter hailsham for the sale of our house in hailsham, Sam worked hard to get the property sold and it was totally stress free for us and for that we thank you massively and I would 100% recommend Stevens and carter hailsham
5/5
GoogleI just want to especially mention Samuel Townsend from Steven and Carter. He showed my late husband and I a few properties before the pandemic and was so kind when my circumstances changed. We were able to navigate away from the original plan and find a property more suitable for just me. He was always so professional, courteous and responsive to my emails and was able to facilitate the purchase of my new home at a fair price but more importantly made it as stress free possible. A very cheerful and positive person with a 'can do' attitude. I would highly recommended, 5* stars, well done!
Thank you so much for your kind words, Anne-Marie. We are so glad that Samuel was able to help you find a property that was more suitable for your needs. We appreciate your recommendation and are so pleased that you had a positive experience, after such difficult times.
5/5
GoogleThe ‘Team’ (and I mean Team) at Stevens & Carter, Hailsham provided us with excellent service for the sale of our late Mothers property. Having to deal with such circumstances is stressful in a normal situation, but by keeping the process with a local established Agent assisted with some of the required sale processes that may not have been as simple to resolve with other National providers. I can’t mention anyone individual, as this really was a Team effort with all those involved keeping us informed and updated through the whole process until completion. Thank You for helping us through the sale of the property at a difficult time. From our own experience, I would use Stevens & Carter again in the future and would recommend their services to friends and family.
Thank you for your kind words, Carl. We are so pleased to have been able to help you during this difficult time. We are proud of our team and the service they provide. We look forward to being of service to you again in the future.
5/5
GoogleSamuel especially, but all the Stevens & Carter team were great from the first moment we put our house on the market, always replied to emails and phone calls and helped move our sale and purchase along quickly. Would 100% recommend.
Thank you Louis :)
1/5
GoogleAVOID! We were selling out house due to a separation and they have completely ignored one party. When I complained about this they discussed the complaint with my ex before even acknowledging it to me. Awful and unprofessional. AVOID
5/5
GoogleWe bought our first house with stevens and carter, Sammy was our answer to any question we had and was brilliant threw out couldn't of been happier.
5/5
GoogleWe brought our first home through Stevens and carter, which we are very happy and settled in. Delt with Sammy from start to finish, with no idea where to start he talked us through the whole process. It was stress free we were able to enjoy the process, very efficient and speedy process. Really recommend using Stevens and carter
5/5
GoogleStevens & Carter sold us the house a few years ago, they were brilliant then and they were brilliant this time around. All of the team were sympathetic to my situation, but incredibly supportive when there were some issues along the way. I never had any doubt that the sole focus of every member of staff were our best interests. They were honest with regards to market conditions, realistic with things progressing and on the end of the phone or email if I ever had any questions. THANK YOU
Dear Maria Thank you for your kind review. It has been a pleasure acting on your behalf and we wish you all the best in your future endeavours.
5/5
FacebookEveryone from Stevens & Carter have been amazing. Nick especially! He was always a step ahead and chased progress most days, keeping us fully informed. we had very tight deadlines which everyone worked really hard to achieve. I would 100% recommend to friends and family. Even when dropping the keys off I was looked after. I hope you all have a fantastic Xmas and new year. We cannot thank you enough, by making what at times appeared impossible absolutely possible! thank you so much for your passion and dedication.
5/5
GoogleWe have the absolute pleasure of working with Stevens & Carter on numerous occasions and have to say that every member of the team is a total delight. All welcoming, friendly and helpful. Which is exactly what our mutual clients say about …
Hi Pro Pro Photography it is an absolute pleasure working with you guys. The quality of your work is second to none, you have taken our marketing into a new dimension with the 3D Virtual Tours that you produce for our clients. It's what … More
5/5
GoogleWe have used Stevens and Carter for over 10 years now and have always found them to be professional, efficient and very helpful. Nothing has ever been too much trouble and they always know of a trades person to fix any problems at the property. We are kept fully informed if tenants are thinking about moving on and they quickly find new ones to replace them. I would highly recommend them.
Thank you for your kind words, Sarah! We are so pleased to hear that you have been satisfied with our services for the past 10 years. We strive to provide the best service possible and are glad that we have been able to meet your expectations. We look forward to the next 10 years!
5/5
GoogleSam Beale & Sam Townsend are a great team. We are so happy we went with Stevens & Carter. Not only did they sell our house after two days but they helped us negotiated our new home with another firm. These guys are brilliant at what they do and I would highly recommend selling your home with them. Thank you
Dear Christian Thank you for your lovely review - We are so pleased you were happy with our happy and we wish you all the best in your new home. All the best The Sam's :)
5/5
GoogleWas delighted with the service at Stevens & Carter when buying my property. Samuel was great - he kept me posted about the progress of the sale and was a pleasure to liaise with. Communication was forthcoming and I found him trustworthy and reliable.
5/5
GoogleSam and his team have been amazing from start to finish and I would highly recommend Stevens and Carter.
5/5
FacebookBought our house with Stevens and Carter and had such a good experience, we decided to sell with them years later. The sale has been so smooth and the communication has been great which is a massive help! Thanks Sam and all the team!
Thank you for sharing your experience 😁 All the best in your new home 🏡🏡
5/5
GoogleI bought my home through Stevens and Carter. I found the team very friendly and helpful. Communication was easy and stress free. Would definitely recommend!
Thank you Caroline!
1/5
Google*** BUYER ALERT*** This is info for other buyers going through Stevens & Carter Hailsham... in the hope that they are not ‘FLEECED’ as they attempted to do with us. The agent & vendor alike acted disgracefully. As a buyer we may be of less importance to these ‘people’ because we all know, higher sales equals higher commission... However certain disgraceful practices should really have Ombudsman consequences. We were ‘pushed’ up and up on an offer on a property of theirs in Coast Road, Pevensey Bay. Initially marketed at 395K. I was never comfortable with what we finally agreed on (385K) and hence organised a 2nd viewing 14/05/22. We realised that realistically 50K minimum was what actually needed to be spent on this house inside and out especially because on 2nd viewing we realised it needed a whole new heating system which agent, other than a few words on the house profile, NEVER chose to mentioned to us. Yesterday morning 16/05/22 I sent agent a nice email explaining that regrettably we had to withdraw from the purchase & I explained why. Their ONLY response was, within an hour or so of my email receipt, reducing the price online by 20K (375K)!!! If that isn’t proof enough of agent/vendor FLEECING & MALPRACTICE I really don’t know what is!! In all my dealings with agents over the years this has truly left me flabbergasted to say the least. BUYERS just please beware! I am sure the agent will reply to this, will have to reply to this to cover themselves. To you I therefore say again... DISGRACEFUL! I have emails & screenshots of every stage. I want no other BUYER to go through this! My partner & I will make sure of this.
Thank you for your post, Mrs Ghirardani of which your version of events has been duly noted. Can I ask Is this is a case of you not getting what you wanted and blaming the agent? However moving on, there are several items you mentioned in your email, that I feel, need to be addressed. You have used words such as and I quote "FLEECING & MALPRACTICE". I TAKE EXCEPTION TO THIS and you are quite wrong to say it! You have said that the property, upon your second visit, needed a whole new heating system and we had decided not to mention this to you. Why would we when the format of heating system (a warm air central heating system) was clearly shown on the property details (as you have confirmed) and in working order. Not only that but this was discussed at your first viewing and again by us with your husband before your second viewing took place. I KNOW because it was me who spoke to him, so can I please ask what did we forget to mention? You agreed to buy this property and the price was set which was below the guide price of that time. Upon a second viewing you decided on Monday at 07.27am, by email and not by phone, to withdraw from the purchase which of course is your right and always should be. I had a discussion with the vendor letting him know that you had withdrawn from the sale and we both agreed it was better at this stage than several weeks or months later. He was and is STILL adamant that he was only willing to accept the figure he agreed with you. I did suggest that we change the price to OIEO £375,000, I must admit I am unsure as to why you feel this is not something the vendor could do. If you check the property portals, we always market our clients’ properties with the phrase OFFERS IN EXCESS OF £375,000 not just at £375,000. As you had decided not to buy the property, I felt that this may generate more interest in order to achieve at least the figure YOU AGREED TO PAY. So please don't say we look to fleece buyers and say the way we work is “malpractice” because it is not. I appreciate that the current market is extremely difficult for buyers, and we do sympathise, but we are employed by our Vendors to achieve the best we can for them as long it is done in an ethical way - and it is. We do not force buyers to increase their offers, if they wish to, they will if they don’t want to, they won’t. Your posting is quite within your rights, but your version of events is not the truth, only your interpretation............remember you withdrew from the sale! Finally, here are the details for The Property Ombudsman which we are proud to be members of and if you wish to write to them. I am confident we will be vindicated by them - The Property Omsbudman, 45 Milford Street, Salisbury SP1 2BP
5/5
FacebookBought our house with Stevens and Carter and had such a good experience, we decided to sell with them years later.The sale has been so smooth and the communication has been great which is a massive help!Thanks Sam and all the team!
Thank you for sharing your experience All the best in your new home
5/5
GoogleVery helpful and friendly. Smooth service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stevens & Carter's Hailsham office has 172 reviews across three platforms: 143 on Google, 28 on Facebook, 1 on Trustpilot.
Stevens & Carter Hailsham is rated 4.6 out of 5 across all 172 reviews, and 4.7 out of 5 on Google from 143 reviews.
Stevens & Carter Hailsham, 47 High Street, Hailsham, BN27 1AN.
