Every review we hold for the Hagley Road office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNot even worth one star
Not even worth one star! I’m writing this on behalf of my sister who I have had to physically hold to stop her having a nervous breakdown after the completion of the sale of her house by Oulsnam failed to go through. Removal van had taken the furniture, solicitors informed us the money was being transferred, so we went to the new property and awaited confirmation that the money was in my sister’s account. And waited; and waited. Solicitors finally told us that the Contract Completion had not gone through! Removal van took the furniture away; the seller of her new property was furious and Oulsnams response -“why hadn’t she dropped the keys off”. WHY would anyone relinquish the keys to their property when the sale had not gone through. Completion did go through the following day - the reason for the delay was the bank undertaking a spot check - the only reason we can think of for this was because the buyer had informed Oulsnam that he was making a significant cash deposit towards the purchase. So knowing that; and knowing that the banks scrutinise cash transactions closely, why was there no contingency in place to accommodate a potential hold up and subsequent failure to complete on the due date. No apology has been given. But they were very quick to tell her she had to release the keys as she was breaking the law by not doing so!
Sue · 3 October 2026
Agent replied · 9 October 2026
We are sorry to hear that the circumstances surrounding the completion of the sale caused distress. However, we do feel it is important to clarify the role of the estate agent in the completion process, as several points raised in this review are outside the control of Oulsnam.
The transfer of purchase funds is entirely a matter between the purchaser’s bank and the solicitors acting on the transaction. Estate agents have no control over when funds are released, how long a bank takes to process a payment, or whether a bank carries out additional security checks. We are therefore unable to put contingency arrangements in place for potential banking delays, as these are matters outside our control.
Our role on the day of completion is to facilitate the handover of the keys once we have been advised that legal completion has taken place. We are not involved in transferring the funds or confirming that money has reached the seller’s personal bank account.
It is also important to clarify the position regarding the keys. Once legal completion has taken place, ownership of the property passes to the purchaser. At that point, the estate agent is legally obliged to release the keys to the new owner. We cannot retain keys because a seller has not yet completed on their onward purchase, nor can we make the handover conditional upon funds subsequently reaching the seller’s personal bank account.
We appreciate that moving home can be extremely stressful, particularly when an onward purchase is involved. However, the delay described in this review was caused by the banking process and was outside the control of Oulsnam. We are disappointed that the review suggests otherwise, as our team acted in accordance with the legal completion process and the instructions received from the solicitors.
★★★★★ 5/5
TrustpilotGreat Service for purchasing home
We had a great experience purchasing our home through this estate agency. The whole process went smoothly, and we were kept informed at every stage. Anna was especially helpful throughout the process, always happy to answer our questions and provide support whenever we needed it. We are very pleased with the service we received and would happily recommend them to anyone looking to buy a home. Thank you for making the process as stress-free as possible.
Mr · 15 July 2026
★★★★★ 5/5
GoogleWe sold our house with Oulsnams Hagley Road and they were great from start to finish. D’arcy was always available on the phone or email to answer queries and made the whole process really easy for us. Thank you!
Sarah · 13 August 2026
Agent replied · 1 October 2026
It’s lovely to hear that D’Arcy and the Hagley Road team made your sale such a smooth experience. Thank you for choosing Oulsnam your kind words really mean a lot to us.
★★★★★ 5/5
TrustpilotAbsolute Legends!
Oulsnams were golden in sorting the sale of my Mum's property. The sale was complicated and difficult but they got on with it without any hassle. They were professional, helpful, knowledgeable, they communicated with us through every step. They suggested alternative ways and steps in order to get the sale completed. I cannot fault them at all. Thank you so much for such a pleasurable experience despite the difficult circumstances.
Kate · 17 December 2025
Agent replied · 4 October 2026
Thank you so much for the fantastic review I am really pleased we managed to help get this complicated sale through to completion!
★★★★★ 5/5
GoogleWe have recently sold our house with Oulsnams’ at Bearwood and they have been absolutely brilliant from start to finish. I primarily dealt with Debbie but had contact with everyone there at some stage and really can’t recommend them highly enough. They were very friendly, helpful and professional at all times and their knowledge of the local property market is excellent. The viewings were accompanied by Claire who was also amazing, she was very friendly and knowledgeable. If you are looking to buy or sell a property go to Oulsnam, I wouldn’t even consider going to anyone else. Thank you Debbie, Ben, Sarah and Claire.
Elaine · 6 September 2025
Agent replied · 20 March 2026
Thank you for such a lovely review and the recommendation. We are glad that you are so pleased with the service from the team at Hagley Road.
★★★★★ 5/5
GoogleI recently used Robert Oulsnam in Bearwood and had the pleasure of dealing with Sarah Nourse. She was absolutely fantastic throughout the entire process, professional, approachable, and incredibly helpful.
Sarah went above and beyond to ensure everything went smoothly. She was always available to answer my questions, no matter how small, and explained everything clearly, which really put my mind at ease. Her knowledge of the local market was impressive, and she gave me excellent advice at every stage.
What stood out most was Sarah’s genuine care and attention to detail. She made what could have been a stressful experience feel so much easier. I can’t recommend her and the team at Robert Oulsnam Bearwood highly enough. If you’re looking for a reliable and friendly service, this is the place to go!
Thank you, Sarah, for all your hard work!
Hardeep · 6 September 2025
Agent replied · 20 March 2026
What a glowing review for Sarah and the team at Hagley Road - thank you.The teams work hard for great results so it is nice to receive such lovely feedback.
★★★★★ 5/5
TrustpilotI have used Robert Oulsnam on several…
I have used Robert Oulsnam on several occasions in the past, and they are the first estate agents I would recommend to anyone selling their home, mainly because of the personal service you get from them.
I was kept informed with everything from start to finish and want to thank James for the honest valuation of my house and also a big thanks to Joel Kordan the sales negotiator for keeping me up to date from day one.
Sadly on this occasion the sale of my property fell through because of a really negative survey on the property I was buying.
Dermot · 6 June 2026
★★★★★ 5/5
TrustpilotExcellent Customer Service
Peter, helped us numerous times through out our time dealing with Oulsnams (08/12/25-01/05/26). Our Solicitor I’m afraid was not so good, Peter helped us get to a definitive moving date by speaking with our solicitor on our behalf, on many occasions. I would definitely recommend Oulsnams Bromsgrove.
Trish · 10 June 2026
Agent replied · 24 June 2026
Thank you so much for your kind words, we really appreciate you taking the time to leave us with a positive review and have passed on your kind worst to Pete!
★★★★★ 5/5
GoogleThe team at Oulsnam on Hagley Road were very helpful. Ben was approachable and knowledgeable in valuing the property and advising and D'arcy was friendly and helpful in keeping in touch and letting me know how things were progressing. Thank you all for an efficient service.
Aydan · 15 June 2026
Agent replied · 23 July 2026
Thank you for your kind review. We’re delighted to hear that Ben and D’arcy provided helpful advice, clear communication and an efficient service throughout the process.
We’ll be sure to pass on your lovely feedback to the team. Thank you for choosing Oulsnam.
★★★★★ 5/5
TrustpilotExcellent customer service
Oulsnam Moseley were professional, friendly and efficient when selling our property.
Their stand out feature for us was their excellent communication from all team members during the sale process. This gave us confidence and kept us up to date on developments as the sale progressed.
They were active and diligent in finding viewers.
We would thoroughly recommend them to anyone wanting a reliable estate agent who clearly cares about their customers and shows intent on achieving a result.
Diane · 28 May 2026
★★★★★ 5/5
TrustpilotGreat personal touch...............
The personal touch, guidance and help by Debbie and the team was excellent in what was a very stressful situation caused by individuals in the chain. From initial meeting with Victoria to the final key handover was professional, helpful and friendly. I would highly recommend the Oulsnam Redditch team.
MARK · 27 April 2026
Agent replied · 15 May 2026
Thank you so much for your wonderful review and for highly recommending our Oulsnam Redditch team! We know how incredibly difficult and stressful chain delays can be, so we are glad that the team could provide the personal touch, guidance, and steady support you needed to get through it. Delivering a professional, helpful, and friendly experience from that very first meeting right up until the final key handover is exactly what we strive for, and your kind words mean the world to us all.
★★★★★ 5/5
TrustpilotThe Staff especially Georgia were…
The Staff especially Georgia were extremely helpful. We had a great response from them all when we decided to sell our property through Robert Oulsnam. They ensured it all went well and we were very happy with the service given.
Thank you all so very much. We are now in our new for ever home working hard to get it how we want it.
Regards David &Karen
David · 4 August 2026
★★★★★ 5/5
TrustpilotFantastic support from Michelle and…
Fantastic support from Michelle and georgie especially Michelle from start to finish the communication the responses and the support I was given was second to non they made my purchase much easier with there support Michelle will do anything to help you all I can say is fantastic would highly recommend.
Tom · 2 April 2026
Agent replied · 11 May 2026
Thank you for the 5* review. We are so happy Michelle and the Kings Heath team could help and support you throughout the process.
★★★★★ 5/5
TrustpilotShania Benton has been an absolute help…
Shania Benton has been an absolute help since we moved into our rental house. She’s very efficient, every time we report an issue that needs fixing, she responds promptly and promises to relay the information to Landlord and get back to us with any feedback. She’s reliable and efficient.
Lydiah · 17 April 2026
Agent replied · 11 May 2026
That is so great to hear and thank you for sharing.
★★★★★ 5/5
GoogleSpecial mention to Max for being very knowledgeable and responsive on more than one property. He is an asset to the team and you can have confident when buying through him.
Anand · 5 August 2026
Agent replied · 1 October 2026
It’s wonderful to hear such positive feedback about Max. We’re delighted that he gave you confidence throughout your property search. We really appreciate your lovely comments.
★★★★★ 5/5
TrustpilotAs a tenant
As a tenant, I’ve always been impressed with Robert Oulsnam as the letting agent. Always a get a response to any issues, easy to get hold of and always friendly. Shania is our agent and she’s always been professional, approachable and prompt in her response.
Lorna · 16 April 2026
Agent replied · 11 May 2026
Brilliant, thank you for the review and for sharing this.
★★★★★ 5/5
GoogleWe have had such an excellent experience selling our home through Oulsnam. Debbie has been brilliant from start to finish. Our property was listed within a week of our initial contact, we accepted an offer within 5 weeks and Debbie was incredibly dedicated in ensuring we completed by our aim date. Thank you for everything!
Olivia · 20 January 2026
Agent replied · 20 March 2026
Thank you so much for leaving us a review. Best wishes.
★★★★★ 5/5
TrustpilotI have recently sold my house through…
I have recently sold my house through Oulshams. I have had excellent service from all the team from my initial valuation up to completion. Having sold houses before through various agents I can highly recommend the team at Oulsnams as you get that extra personal service. Which is so helpful when selling a property.
Lisa · 19 September 2026
★★★★★ 5/5
TrustpilotI have sold and purchased all three of…
I have sold and purchased all three of my properties over the years from a starter home and two family home’s, one of which I have recently sold, to downsize further South with family near by.
Oulsnams was always first choice for service, I can recommend them as a company you can trust.
Mr · 4 February 2026
Agent replied · 4 October 2026
Thank you for sharing your feedback, we appreciate your review.
★★★★★ 5/5
GoogleThe team at Oulsnam have been great throughout the buying process. Kat initially took us on some viewings which resulted in us making an offer. She was friendly, welcoming, and informative. Debbie was also very helpful during negotiations and later down the line to help get the purchase to completion.
Alex · 27 February 2026
Agent replied · 7 May 2026
Thank you for your lovely feedback. We are delighted to hear the team supported you well throughout your purchase. It’s great to know Kat made your initial viewings a positive experience and that Debbie was helpful in getting everything over the line to completion. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleEveryone at Oulsnam- Hagley Road have been amazing. From the moment we put the house up for sale through the journey to the house being sold we've been supported every step of the way.
Good communication and their experience of buying and selling people's homes shone through. Very professional but also down to earth genuine people.
Made a hard job feel easier.Would recommend to others. Thank You all.
J · 16 September 2025
Agent replied · 20 March 2026
Thank you so much for your kind words. We're so pleased to hear you felt supported throughout the whole process. It was a pleasure helping you and we really appreciate your recommendation.
★★★★★ 5/5
TrustpilotI recently viewed a property with Sadie…
I recently viewed a property with Sadie and I couldn’t have asked for a better experience. It was my first house viewing and I was there on my own, so I was a little nervous going in, but Sadie immediately put me at ease. She was so warm and welcoming, took her time answering all of my questions, and never made me feel rushed or out of my depth. She made what could have been quite an overwhelming experience feel really comfortable and positive. Genuinely lovely person to deal with. Thank you, Sadie!
Nikita · 1 July 2026
Agent replied · 15 July 2026
Thank you so much for your kind review, we really appreciate you taking the time to complete this and are delighted to hear you had a good experience with Sadie!
★★★★★ 5/5
TrustpilotWe would recommend Oulsnam
Thank you Vicky, Debbie & the team at Oulsnam. Everyone was extremely efficient & helpful throughout the whole process . We would recommend Oulsnam if you are looking to sell or buy a house.
Kelly · 14 June 2026
Agent replied · 30 June 2026
Thank you so much for your lovely review. We’re delighted to hear that Vicky, Debbie and the rest of the Oulsnam team made the process smooth and supportive from start to finish. Your recommendation means a great deal to us, and we’re thrilled you had such a positive experience.
★★★★★ 5/5
TrustpilotAll agents should be like Oulsnam
We had a viewing with Sadie, from the Bromsgrove team, on the hottest day of the year and felt moved to write a review, as all 5 of us thought she did an incredible job. We arrived early but, instead of waiting outside, Sadie arranged for us to view the gardens first, whilst another couple finished viewing the house. As we moved inside, she had both appointments running alongside each other, somehow managing to answer all of our questions, keep the vendors happy and entertaining our 3 children, who were making it difficult for us to see everything! It was incredibly hot, but she worked so hard to make it a good experience for us, remaining enthusiastic, professional and knowledgeable throughout. All of the children left saying how lovely she was, and it takes a lot to win them over!
I would also like to mention Karen who, despite our last viewing with her being some time ago, remembered all of our requirements, our family details and always takes her time with us. We've never felt rushed.
We've been looking for a house since the beginning of the year, so have met with many agents. But Oulsnam stands out and we do so hope to be able to buy with you.
Victoria · 26 June 2026
Agent replied · 15 July 2026
Thank you so much for your truly lovely review it is a pleasure to read how pleased you have been with both Sadie and Karen and I have passed your kind comments on to them! We all wish you well with your search and hope you find your dream home soon!
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