Savvy Location Hackney reviews

Hi Naseem, We’d like to provide a clear factual timeline for transparency: • HMRC Corporation Tax UTR Letter, dated 18 August 2025, received at Hoxton Mix on 21 August 2025, scanned and uploaded to your portal the same day at 11:33am. You were notified by email immediately. • HMRC Corporation Tax Activation Code Letter, dated 16 August 2025, received at Hoxton Mix on 20 August 2025, scanned and uploaded to your portal the same day at 14:12pm. You were notified by email immediately. (Please note: HMRC codes automatically expire after 30 days, in this case, on 18 September 2025.) Our support system also responded promptly to your enquiries: • On 22 August, when you first asked about missing documents, our team replied the same morning confirming the HMRC letter had been scanned and uploaded. • On 27 August, when you enquired again, our team replied within the hour, confirming the activation code had been received and processed. • Across subsequent messages, every query was acknowledged within business hours, often within minutes, confirming exactly what had been received and uploaded . Further to this, on 24 September 2025, our CEO personally reached out, re-attached both letters, and explained next steps . For clarity: • All post we receive is processed on the same working day, usually within hours. • Every item is barcoded, timestamped, and uploaded with a full audit trail. • Customers are notified by email as soon as scans are available in the portal. • The Hoxton Mix has no affiliation with HMRC or Companies House, and we cannot generate or resend codes, only HMRC can issue a replacement if one expires. We completely understand how frustrating HMRC delays can be. But the evidence shows that all of your post was processed accurately and without delay on our side, and made available to you in your customer portal the same day it was received. We are always happy to work with our customers to help get things rectified, but it’s important that reviews reflect the actual facts. Kind regards, Team Hoxton Mix

Hi Robert,Thank you for your glowing review! We're thrilled that you enjoyed your experience at Hoxton Mix. It's always our goal to exceed expectations and provide the best service possible.We look forward to your next visit!Team Hoxton Mix

Thank you for the 5-star review! We’re here to serve you anytime.Team Hoxton Mix

Thank you for your feedback and for taking the time to speak with our MD. It's much appreciated when we receive genuine constructive feedback.At Hoxton Mix, we operate in a highly regulated environment and must meet those obligations. We take them extremely seriously. In rare cases, we do have to take action, including terminating accounts, where we have reason to do so. There are many reasons why this could happen, for example where we are not satisfied with the information and explanations provided to us, or we receive information or requests from third-parties.In this case, the payment provider cancelled the direct debit as the bank account used to register was not consistent with the name on the account. We also received information from the payment provider that the bank account holder did not authorise the direct debit mandate. As a result, the charges were returned to the bank account holder, pending an investigation by the bank.Stay safe, and all the best and continued success with your business.Team Hoxton Mix

On behalf of our team at the Hoxton Mix, thanks so much for this positive review. It means a lot to us.Team Hoxton Mix

Hi, thanks for the updated 5-star review! We really appreciate you taking the time to update your feedback, and glad we could clear things up. Team Hoxton Mix

Hi Elliott, thank you for the 5-star review! We’re glad the response was fast and helpful, really appreciate the feedback. Team Hoxton Mix

Hi Richard,Thanks for sharing the word about Hoxton Mix. We really appreciate your positive review.Team Hoxton Mix

Dear Personal,Thank you for your feedback. Unfortunately, we have no record of you attempting to sign up for our services. However, we would like to clarify that as a Trust or Company Service Provider (TCSP) regulated by HM Revenue & Customs, we are legally required to conduct anti-money laundering (AML) and know your customer (KYC) checks. This includes verifying proof of address, photo ID, and ensuring the individual is not on any watchlists or registers, such as those for sanctions or sexual offences.These requirements are mandated under UK legislation, specifically the Money Laundering Regulations 2017, and are not procedures we have imposed ourselves. Failing to comply with these legal obligations would result in serious penalties, including fines or imprisonment. While we understand this process may feel inconvenient, it is essential to maintaining the integrity and legality of our services.This information is clearly outlined on our website before sign-up, and we cannot make exceptions, as we must adhere to the law.Kind regards, Team Hoxton Mix

Hi Abdullah, Thanks for the 5-star review! It's great to hear Loly was so helpful, she’ll love your feedback! Team Hoxton Mix

Hi,We're pleased to receive your feedback! Thank you so much for taking the time to leave us a review. It means a lot to our team.Team Hoxton Mix

Hi Carlos,We’re so grateful that you took the time to leave us a 5-star review. Thank you!Team Hoxton Mix

Hi Fee, Appreciate the 5-star review! Great to hear the process was easy and a good solution for SMEs. Team Hoxton Mix

Dear Mr. Todd Gilbey, Thank you for sharing your feedback. We’re sorry to hear that you’ve been dissatisfied with the service. To clarify, you’re currently on the Virtual Office Scan Lite plan. This plan includes scanning all post and physical items, with the option to have items forwarded at the cost of Royal Mail postage plus a small processing fee. The “Lite” in Scan Lite signifies that all items are scanned for your convenience but are not forwarded by default. In contrast, our Scan Pro plan includes both scanning and forwarding of physical items as part of the service. We’re pleased to confirm that your bank card was posted to you free of charge, and we apologise for any misunderstanding regarding the differences between the plans. I believe senior management has also reached out to you directly, and we’re happy to assist with any further questions or concerns. Kind regards, Team Hoxton Mix

Thank you, Jason, for the fantastic review! We’re thrilled that you find our service top-notch and valuable. Big thanks to you for choosing Hoxton Mix!Team Hoxton Mix

Hi there,Thank you so much for your recommendation! We're pleased to hear that you've found the setup easy and our service reliable. We're always here to help!Team Hoxton Mix

Hi Akil, Thank you for the 5-star review! We are truly pleased to hear that our team made a strong impression, going the extra mile is what we strive for. Team Hoxton Mix

Hi Stefan, thanks for the 5-star review! Glad to hear everything was straightforward and easy to set up. Team Hoxton Mix

Hi Onur, thank you for the 5-star review! We really appreciate the kind words, it’s great to know our support stands out. Team Hoxton Mix

Hi Aaron,Thank you for your kind words! We're delighted that our team made a positive impression and that you're happy with the service. We're always here for you!Team Hoxton Mix