Trusted Agent profile · Hackney
★★★★★
1,678 reviews across 3 platforms
6-8 Great Eastern Street, EC2A 3NT, Hackney, EC2A 3NT
Keatons's office in Hackney, at 6-8 Great Eastern Street, is rated 4.9 out of 5 across 1,678 reviews on three platforms, including 237 Google reviews rated 4.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience!
We had a fantastic experience with our lettings consultant, Marta! She was not only incredibly friendly but also impressively prompt and efficient with communication. It was always easy to get hold of her, and she was more than happy to answer all our questions. Highly recommend.
Thank you Daniella, that's great to hear.
5/5
TrustpilotGreat work
Great work! I have been very impressed with Elliot at Keatons. He is always quick to reply, helpful and knowledgable. While we haven’t found a property through him we wish we had. Despite this he is still happy to help and his knowledge has been invaluable.
Thank you Andy, that's fantastic to hear.
1/5
TrustpilotKeaton's have let an uninhabitable flat
Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat in a state of disrepair and absolutely filthy. When asked for the flat to be made habitable, we were informed that we didn't request for things to be fixed before we moved in, however this would have been impossible as to date we have not received the inventory to see if the property had any issues that needed addressing.
5/5
TrustpilotGreat viewing
I had a viewing with Billy on the weekend, I have to say it was a great experience as he was very informative and helpful compared to other viewings I have had and felt rushed out with other agents.
Thank you Jacob, that's great to hear.
5/5
TrustpilotI recently asked Keatons to rent my…
I recently asked Keatons to rent my flat. They undercut the competition and found me significantly more rent than others were offering. So far the service has been good, clear and fairly quick. They are also email competent which may north London estate agents, in my experience, are. Very polite and easy to deal with.
Thank you for your kind review David, that's great to hear.
5/5
TrustpilotGreat so far!
So far, Keatons have been great in helping us find a place.Oscar Pace, our agent, was very easy to contact, helped us negotiate with the landlord and passed on some useful suggestions. Would recommend him, he went out of his way to help, including answering our messages on the weekend.
That's fantastic to hear, thank you Alex.
5/5
TrustpilotKeatons great agency for rentals in London
Danielle letting co-ordinator @ Keatons very helpful as was the whole team. Can give 5* to Keatons for rentals. It was our first time putting our flat on rental market and they gave good advice and helped us abide by the myriad of rules to become landlords.
Thank you Penny, that's fantastic to hear.
5/5
TrustpilotWe are really happy with the team…
We are really happy with the team especially Ms.justin. She is very helpful and welcoming. Thankyou so much for helping us to find the house.
That's great to hear, thank you Thafeela.
5/5
TrustpilotJay at the Keatons Bow branch is…
Jay at the Keatons Bow branch is brilliant, sorts out all of our queries and issues as quickly as possible once reported, as is extremely communicative, helpful and friendly in doing so. Makes you feel a lot more assured as a tenant when having this support from your letting agents.
That's fantastic to hear, thank you Anon.
5/5
TrustpilotThanks Keatons - (Billy)
I booked a viewing for an apartment with Keatons. Billy showed us many good options as per our criteria and requirements. He helped us with a very smooth process, booking our apartment. Really helpful, cooperating and friendly guide. Definitely recommend going with them.
Thank you for your kind review Pooja, that's great to hear.
5/5
TrustpilotWonderful assistance
I'd like to comment on Natalie Craddock's work because she's really responsive, even over the Christmas period. She provided us with invaluable help, on time, which enabled us to enjoy our holiday peacefully and calmly, without thinking about our future flat.
Thank you for your kind review Tommy.
1/5
TrustpilotAvoid them
This guy Oscar- sets up an appointment for viewing and cancels on the day of viewing, stating this let is agreed. Whereas, the property is still available.He wouldn’t even bother listening to the tenant requirements.I don’t know Keatons agency as a whole but with my first experience- never coming back to them , never recommending them.
Hi Neha,Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to headoffice@keatons.com as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.Kind regards,Keatons
5/5
TrustpilotGreat rental experience with Matthieu
My partner and I were interested in, and applied for, a property managed by Matthieu. From our initial contact to the inspection to the offer and application process, Matthieu has always been great to deal with. He was honest, informative and open through the whole process. We are really grateful for his help!
That's great to hear, thank you Caitlin.
5/5
TrustpilotMarc Nicklin from Keatons was…
Marc Nicklin from Keatons was outstanding. He was patient with the viewing and allowed us to take our time exploring the property and answered all of our questions without rushing us to make a decision or to have an answer. It really made all the difference.
Thank you Santiago, glad to hear this.
5/5
TrustpilotReliable and efficient
Keatons and its team have done a great job letting out the properties I have in London. They have kept me informed on what is happening with them and sorting maintaince issues promptly. Finding new tenants and sorting all the paperwork very quickly.
Thank you for your kind review Stephen.
5/5
GoogleMarissa was so helpful and kept us updated throughout the whole process! Really good experience.
That's great to hear, thank you for your review Dani.
5/5
TrustpilotTitle: A Trustworthy Estate Agent that Exceeds Expectations
Communication is key in any real estate transaction, and Keatons excels in this aspect. They were in keeping me updated on the progress and promptly responded to any queries or concerns I had. Their clear and concise communication style made the entire process smooth and stress-free.
Thank you for your review Raymond, that's great to hear.
5/5
TrustpilotGreat communication
Great communication, professionalism, and effectiveness when helping us find a place. Oscar ensured our needs were acknowledged and sourced a great property for us to rent with our preferences in mind. Danielle also aided in a smooth transition throughout the administration process.
Thank you for your kind review Tan.
5/5
TrustpilotNew Tenant Requirement
I was looking for a new tenant to occupy one of my properties and the Keatons team made this process extremely easy and efficient. Natalie Craddock has provided an excellent service until such time the tenant occupied the property.
Thank you for your kind review Vinesh.
5/5
TrustpilotKeatons Property Management
Keatons have been managing my rental properties for over 15 years. I have always had a dedicated property manager providing excellent service. With recent staff changes, Laura took over as my property manager and I am pleased to say that she is maintaining Keatons high standard.
Thank you for your kind review Ashwin.
5/5
TrustpilotI was assisted with my flat purchase by…
I was assisted with my flat purchase by Toni in the Keatons Wanstead branch, and her support was fantastic from start to finish. She was happy to answer any of my questions and replied quickly and efficiently. Buying a property is a stressful process so it was comforting to know I had support from Keatons.
Thank you for your kind review David.
5/5
TrustpilotExcellent Service 5*
Keatons were amazing from start to finish, specifically Mille from the Bow Office. She was excellent from Day 1, provided a good viewing and then great service throughout. Would 100% recommend.
That's great to hear, thank you Adam.
5/5
TrustpilotExcellent service and very helpful
I had an amazing experience with Marta and Keatons. Very helpful and would highly recommend. Highly professional and organised. 5 starts to them.
That's great to hear, thank you Con.
5/5
TrustpilotOscar was helpful
Oscar was helpful, quick to reply and professional.
Thank you for your review Tim, that's great to hear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
