Hunters Shoreditch reviews in Hackney

★★★★★ 1/5

Trustpilot

Poor customer service

My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.

Ethan · 28 August 2024

★★★★★ 5/5

Google

Aysima was delightful to deal with. She was friendly, efficient and responsive.

Tracy · 14 January 2024

★★★★★ 1/5

Trustpilot

They couldn’t care less

Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things

Emma · 20 August 2024

★★★★★ 5/5

Google

My family and I recently relocated to the UK and we found our perfect home luckily. Paulo was professional, courteous and swift to respond to our offer to close the deal. We were relieved to have someone who recognized our pressing needs.

CFA · 11 December 2019

★★★★★ 1/5

Trustpilot

Very unprofessional and rude agents

Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time.

GRT · 22 November 2025

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.

Abigail · 5 August 2024

★★★★★ 5/5

Google

Very quick and efficient process, my agent Paulo was very responsive and guided me through the process of viewing -> move-in within a week

Dani · 2 December 2024

★★★★★ 5/5

Trustpilot

We had the agent Beth Allan

We had the agent Beth Allan. She was so lovely and helped with our move. Very helpful and made everything less stressful. Any enquires I had she was always there to help!

Carla · 6 February 2026

★★★★★ 2/5

Google

In my last 5 years of moving apartments every year working with letting agents, Hunter's staff definitively have the worst service. I recently moved into an apartment and was assigned an account manager Stacey. The account manager is not helpful at all, blatantly refusing to help on calls, not replying to emails, not even letting me talk to other staff members, etc. So at this point I am living in an apartment where: - I cannot setup the wifi as the internet providers cannot find the connection and the account manager has refused to help - I cannot setup gas and electric as the account manager has not provided me with meter readings - I have a dirty carpet (that was supposed to be changed before I moved) - I have a large shipment coming however the account manager refuses to provide me with a location near the apartment where a truck can be parked for 20 mins. Despite raising these issues through numerous phone calls and emails, there has been no resolution. The company's staff do not even care to update me on the status of various requests and only respond after sending repeated emails. Do not recommend at all. Personally, I will never work with them again.NegativeResponsiveness, Quality, Professionalism

Ranjan · 10 December 2021

★★★★★ 1/5

Trustpilot

INCOMPETENT

Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.

Anonymous · 12 July 2024

★★★★★ 1/5

Trustpilot

Not recommend at all

Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid

John · 24 February 2026

★★★★★ 5/5

Trustpilot

Hunters Estate Agent review

Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.

Jen · 2 October 2022

★★★★★ 1/5

Google

Running a money laundering company from the same address called Rafiq Productions Limited. Funnelling money from a wedding photography business that wasn't incorporated and never providing images. UPDATE: Please see proof of address Rafiq Productions Ltd matching that of Hunters, and that the business owner Polat who also had joint businesses with the company in question. Hunters are now threatening me with legal action. Will update again if further developments arise.

Jan · 10 December 2022

★★★★★ 5/5

Google

Our property agent, Juliana Santana is very helpful and always available to answer any questions/enquiries we might have. We would definitely recommend Hunters To anyone who is looking to rent a place in the UK.PositiveResponsiveness, Professionalism

Nikoletta · 10 December 2020

★★★★★ 1/5

Trustpilot

Appalling customer service from the…

Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.

Chris · 10 July 2024

★★★★★ 5/5

Trustpilot

The sale of our mum’s house by Hunters estate agents

Hunters have just sold my mum’s house and the whole experience from start to finish went so smoothly. James cane and valued the property and he was very kind and professional. Rebecca who handled the sale was brilliant! She was always in communication with my sister and I and kept us informed at every step of the way. She was always quick to answer any queries we had and was very prompt in resolving them. The other staff were also very kind and professional and really supported us in what has been a very emotional journey. Thank you all so much! 😃❤️

Julie · 18 June 2024

★★★★★ 5/5

Trustpilot

I have dealt with Janet Tretton at the…

I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly

Bronwen · 23 February 2024

★★★★★ 5/5

Google

Paulo was a great estate agent that was able to find my wife and I the perfect place. Very responsive and didn't give us any unnecessary pressure.PositiveResponsiveness, Quality, Professionalism, Value

Musa · 10 December 2021

★★★★★ 5/5

Trustpilot

Hunters Northenden branch

Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.

Kerry · 29 August 2021

★★★★★ 5/5

Trustpilot

I have been with M&M property since…

I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani

Alessia · 1 February 2024

★★★★★ 1/5

Trustpilot

Hunters is a joke

I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.

King · 23 May 2024

★★★★★ 5/5

Google

Had a fantastic experience with Hunters. Eloise has been great with quick and clear communication, making sure we've been updated every step of the way! Highly recommended! Thanks

David · 10 December 2021

★★★★★ 5/5

Google

My faith in estate agents has been restored! Raz, Paulo, Jade and the rest of the Hunters team have handled the whole rental process for my property in an exceptional manor. Polite, responsive, communicative. My questions were always answered in a timely manor and I really felt I was able to trust them to do the job well, enabling me to take a step back from the admin side of things. Thanks Hunters!PositiveResponsiveness, Professionalism, Value

Charlotte · 10 December 2021

★★★★★ 1/5

Google

I lived in the UK for over 18 years, and rented many times from private landlords as well as agencies.... I rented an apartment from Hunters for 3 years, a newly built in a modern building, which was an absolute nightmare as well as Hunters proved to be the works agency! AVOID IT WHILE YOU CAN! The team is super unfriendly... and never responded on time, they raised our rent without any warning (which led us to terminate the tenancy and leave earlier)... there was only one person we could talk to (won’t mention the name..) only later we found out she was fired because she was helping us to resolve issues... THIS AGENCY IS AN ABSOLUTE NIGHTMARE.. when we moved out, we asked for invoices (least for the last 3 months, which we needed to give to the next agency), they sent us an invoice for 160£ ... I’m not even going to mention that there was no hot water sometimes for weeks lasting for months, that bills were on landlady’s names because she needed it to be this way for tax purposes (apparently she was American)... I REST MY CASE, I’m happy because I finally moved back home closer to Mediterranean Sea... :) but as a peace of advise- i tell you, better to avoid this agency!

Nerijus · 10 December 2020