Trusted Agent profile · Hackney
★★★★★
782 reviews across 3 platforms
Unit 1, 110 Curtain Road, Shoreditch, EC2A 3AH, Hackney, EC2A 3AH
Hunters's office in Hackney, at Unit 1, is rated 3.0 out of 5 across 782 reviews on three platforms, including 248 Google reviews rated 4.6.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotHunters woodseats.
Hunters woodseats.Bought my house with these guys couldn't have asked for anyone better they kept me upto date, chased things up when I didn't seem to be getting anywhere, brilliant ! Elliot was lovely at showing me around and sorting any problems, then Joanne was fab at chasing things up and giving the solicitors a kick up the... thank you 😊 even got a moving in gift 🎁
5/5
GooglePaulo was so helpful and very responsive to messages. Even after being put on furlough he responded to a message and helped us arrange picking up the keys! He also took extra videos of the property for us, which was great
Hi Eva, thank you for your 5* review, wish you all the best!
5/5
GoogleFantastic service. Paulo has been nothing short of exceptional guiding us throughout the entire process. It's been a great experience to work with Hunters and we will definitely get in touch again in the future.
1/5
GoogleAbsolutely unefficient, non responsive scammers Interesting how it took Hunters less than a day to respond to a Google review when it took them 5 days and multiple calls to pick up on single email. Beyond the fact that they took money from the various tenants that they were not allowed to, shared personal information below on a public platform, did signifcant mistakes (e.g. telling people they are due >gbp1200 when they were actually due >gbp300 etc etc I am happy that I never have to get close to this agency again. They still owe me money!
Dear Annick, I’m sorry to hear that you feel we are “unefficient” however you signed a tenancy agreement for a fixed term under a joint tenancy. In order to release you, there are several steps which we need to take. I appreciate you have found someone to take your place however, we have to reference this individual and if they pass Homelets referencing checks, we will then draft a new tenancy agreement which will be sent out for all parties to sign. We will then need to amend the deposit protection details with DPS, send out an inventory cert which will need to be signed and finally we will collect all the relevant monies from the incoming tenant and then refund you for your share of deposit. All of the above is extremely time consuming. We also do not manage the property for the landlord so our work was done several years ago when your tenancy originally commenced. Again, I appreciate you would like to leave and we are more than happy to assist however, as a business we do not work for free. Under the tenant fee ban, we are only permitted to charge a nominal fee of £50 for tenancy transfers which is extremely fair. If you would like us to proceed, kindly pay the £50 and we will progress. BTW, Homelet referecing take approx. £30 of the £50 to conduct the referencing
5/5
GoogleJust moved into a new flat with Hunters and the experience has been great so far. Paulo was very helpful and went the extra mile to help us get the flat we wanted and advised us all the way. Would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Hi Maria-Cristina, thank you for your fantastic review. We are so happy you are pleased with your service!
5/5
GoogleMatina Tsakni is an asset to the team! She is one of their Property Consultants. She was so honest and kind and super flexible. She also just knows her stuff. She stayed late for me and went above and beyond in showing me property to rent. She is really caring and treats you as an individual who just wants a nice home. Some agents out there can be a bit cold and can come across as just trying to get their cut, but Matina was so human about it, and Hunters is just a great agency to work with. Matina did an amazing job with me. A great person to work with. Thank you, Matina x Shireen
5/5
GoogleI recently had a superb experience at Hunters estate agents. Gokhan was very polite, efficient and extremely helpful with all my queries about the property I was interested in. I would highly recommend Hunters and would definitely return in the future if needed. Thank you for all your help Gokhan!
Hi Alicia Williams, We`re really happy you had a great experience working with us. We look forward to working with you again!
1/5
TrustpilotDishonest, incompetent and terrible attitude
Should you choose this letting agents here are a few things you can expect as routine:1) Lying about the status of properties on the market and deliberately misleading all parties on the status of such properties.2) Arranging appointments to view properties that they don't even turn up to meet you at.3) Cocky, arrogant and sarcastic customer service. They really do not care AT ALL!Literally the worst letting agent you could ever choose to instruct. As you can see from the other reviews, dishonesty, incompetence and terrible staff attitudes are a feature. There is a reason for that. Be warned.
1/5
TrustpilotExtremely bad experience with Unprofessional and Rude people... Preston Road Wembley branch
Preston Road Wembley BranchI regret to say that my experience with your service has been extremely disappointing. The level of unprofessionalism displayed throughout the process was astounding. From misleading information to outright lies, it became clear that your team was not transparent or trustworthy from the start.Unfortunately, after the deal was finalized, your true nature became even more evident. The promises made prior to the transaction were not upheld, and your team showed a blatant disregard for customer satisfaction. I would strongly caution anyone against working with your company.Thank you for making this an experience I will never forget, but for all the wrong reasons.
1/5
TrustpilotDreadful Experience
We booked valuation. Confirmed twice no show. She eventually came late at night & we fell for the speel.
5/5
GooglePaulo has been the best agent we've ever had the opportunity working with. Extremely helpful at every stage during the process. We'll definitely keep in touch with Hunters for our future endeavours.
5/5
GooglePaulo has been great to work with for our flat hunt. He has provided very good communication and has been helpful throughout the whole process so I would definitely recommend.
5/5
GoogleRaz and Lana provide the best property management service possible. I am a Landlord of over 25 years with 20 properties and their service is unparalleled. I cannot recommend their service enough.
Thank you so much for your kind words and glowing recommendation. It truly means a lot coming from such an experienced landlord. Raz and Lana are dedicated to delivering the highest standard of property management, and we're thrilled to hear their efforts have made such a positive impression. We look forward to continuing to support you and your portfolio for many more years to come.
5/5
TrustpilotThank you so much to Rob
Thank you so much to Rob, I believe, that’s his name for going the extra mile to get my wristwatch fixed. It had unfortunately come apart whilst they were trying to install a battery. I am eternally grateful as the watch was special to me. They were most apologetic and ensured that everything was done to get the thing up and working. So once again thank you for your excellent customer service.100%
1/5
TrustpilotNightmare move
I used Hunters to sell my home after living there for approximately 35 years.
5/5
GooglePaulo was great. He found me a lot of properties and the one I liked which was out of my budget he did his best for the price to be reduced and make it ideal for me. Absolutely recommended.PositiveResponsiveness, Quality, Professionalism
Hi Spyridon, thank you for taking the time to give us a 5* review! We do our best to find our customers properties and prices they are happy with - we are delighted you are happy with your service. Wish you all the best
1/5
TrustpilotAbsolutely the worst estate agents
Absolutely the worst estate agents , I booked a flat viewing at 4:45pm on Friday evening , I was left a voice message in the morning asking if I couldn’t attend please let them know, I was attending so not necessary, I drove for 50 mins in rush hour traffic and got to the property about 4:47 pm 2 mins late, on the travel over I phoned up the company 4 times leaving messages saying I will be slightly late no answer, when I go to the property the agent wasn’t there , no phone call to my mobile at any point, I knocked on the door and the owners were there very surprised to see me 🤔🤔 I said hi I have a viewing which they replied oh we didn’t know and there has been no agent there today waiting for me, it was very awkward looking around and then I left, the whole situation was a joke how DARE YOU treat potential renters/buyers that way not even turning up and even letting the owners know, waste of my travel time and petrol money , email the agents and they replied back there was someone there but because u was 2 min late they left as there to busy to wait, CROCK of S**t no one was there confirmed bye the owners, I really hope your company goes bust and u all lose your jobs , I should of look at the reviews on here before contacting your agency as there shocking and the worst Iv ever see. For a company Shameful Sharon mcevoy rude lady stay clear
1/5
TrustpilotNot transparent, poor communication, poor customer service
1. Not transparent, even though they have a duty to disclose issues with the property once asked.
1/5
TrustpilotHunters
Hunters- Wallasey branchHunters- Wallasey branch. Horrendous. Absolutely no compassion or care during Covid-19. Even though the landlord is probably taken advantage of his mortgage holidays. Had no working fire alarms since February!!! Don’t reply to emails or answer the phone. DO NOT RENT OFF THESE. House was filthy when we moved in took me 4 days to clean before stuff could be moved in- told them this and they just said rented as seen.
1/5
TrustpilotAvoid at all costs. The worst of the worst!
Couldn't have come across worse agents. Took two months to get the house on the market because of continuous delays with contracts, photos and communications. Extremely unresponsive overall, would sometimes have to call for weeks to get an answer or an update. The agents come to house viewings without knowing anything about the house and they lie more than any service provider I've ever dealt with. The absolute bottom of the barrel of estate agents. Avoid at all costs!
1/5
TrustpilotIf I could give zero stars or negative
If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster.When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys.A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree.Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude.I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.
5/5
GoogleAysima has been outstanding. The market is highly competitive and she has navigated it expertly and landed just the right flat for us at just the right time and price. Well done and thank you.
1/5
TrustpilotI had Terrible Experience, Avoid at All Costs
I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.
1/5
TrustpilotMy daughter rents through hunters and…
My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Hackney office has 782 reviews across three platforms: 248 on Google, 1 on Yell, 533 on Trustpilot (across the whole business).
Hunters Shoreditch is rated 3.0 out of 5 across all 782 reviews, and 4.6 out of 5 on Google from 248 reviews.
Hunters Shoreditch, Unit 1, 110 Curtain Road, Shoreditch, EC2A 3AH, Hackney, EC2A 3AH.
