Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJack responded excellently, initially providing some very good options, and then negotiating good terms that worked well in my very unique circumstance. He worked through the complexity quickly with various stakeholders and provided fantastic service and follow-up throughout the process, even after our tenancy had begun. I will highly recommend Fraser & Co to prospective landlords and tenants.PositiveResponsiveness, Professionalism
Vikash · 24 October 2021
Agent replied · 23 October 2024
Hi Vikash,
Thank you so much for giving our Marylebone Branch in particular Jack a 5-star review : ) We are delighted to hear that he's been looking after you so well and provided a fantastic service. We will pass on your kind words to him, he will be thrilled to hear your feedback and recommendation : )
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleKelly and the team are second to none. They know the area extremely well and understand tenant's and client's needs.
Alexander · 25 October 2018
Agent replied · 23 October 2024
Hey Alex!
Thank you so much for giving our Marylebone office a 5-star review!
Best Wishes
Fraser & Co Team
★★★★★ 1/5
GoogleRacist letting agency in Leicester! Hate blacks and are super rude!! Left me outside in the cold after giving me time to come view the property I showed interest! I rang multiple times and the did not respond to my call.
New-cyber · 12 February 2025
★★★★★ 5/5
GoogleDaniel is really nice, friendly and helpful!!PositiveValue
Qiren · 24 October 2021
Agent replied · 23 October 2024
Thank you for your 5 Star review.
Best wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleSold my apartment with them. Excellent team of Andrew Assaker and Thomas White. Both very helpful and client focused. Wish had more apartments to sell through them.
J · 16 April 2024
Agent replied · 23 October 2024
Dear JS,
Thank you so much for giving our Marylebone branch a 5-star review in particular … More
★★★★★ 5/5
TrustpilotGreat and fast customer service!
Alex · 12 February 2026
★★★★★ 5/5
GoogleDaniel has helped me find a beautiful flat with the exact requirements that I wanted!! He has been an amazing professional and I really enjoyed working with him to find the perfect flat. The whole process was quick and the responsiveness was great. I highly recommend Fraser and Daniel in particular!!PositiveResponsiveness, Quality, Professionalism, Value
Konstantina · 24 October 2021
Agent replied · 23 October 2024
Hi Konstantina,
Thank you so much for taking the time to send this!
We’re so happy that you had a great experience with us and especially with Daniel. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
If there are any issue at all, please fell free to contact us.
Best Wishes,
Fraser & Co Team
★★★★★ 4/5
TrustpilotGreat tool for shortened links through API
Great tool for shortened links through API. The Support Team is very helpful and quick responding in general. It would be helpful to put an automated email response when the team is off, so that the customer knows when to expect an answer.
Niki · 4 December 2024
★★★★★ 1/5
TrustpilotStay away from this
Stay away from this. I opened an account, upgraded to paid and only did one testlink to our own website (simply Web Hosting) - in the Middle of the night the account was cancelled for fraud URL and a promise to return the money which never happened.
Pat · 4 April 2022
Agent replied · 22 October 2024
We do not accept malware links on our website.
★★★★★ 5/5
GoogleWe recently purchased a flat in London. Even though Andrew Assaker represented the seller, he was excellent to work with. He was super responsive and provided valuable information to help us navigate the process. I would highly recommend him and his services.
Yianna · 24 October 2022
Agent replied · 23 October 2024
Dear Diana,
Thank you so much for giving our Marylebone branch a 5-star review in particular Andrew. We are delighted to hear that Andrew was helpful and was excellent to work with.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
TrustpilotPhenomenal Customer Service
The customer support team provided prompt and helpful answer to all my questions. They made the entire process of signing up for a subscription easier. I would definitely recommend Cuttly
Satisfied · 28 April 2022
★★★★★ 2/5
TrustpilotI received a link presumably from USPS…
I received a link presumably from USPS saying it's a delivery. Is this from your site?
Tina · 25 July 2024
Agent replied · 23 December 2025
Thank you for reporting this issue. The use of the shortened link you received is against our Terms of Service. Please report this link using our abuse form at https://cutt.ly/report so we can take the necessary steps to protect our users.
★★★★★ 5/5
TrustpilotCuttly, My Go-To for Link Management!
Honestly, I don't know how I managed links before cutt.ly. This tool is just the right blend of power and simplicity. Love how it takes something as complex as tracking and turns it into a cakewalk. And those personalized QR codes? Just the icing on the cake! It's like this platform was made keeping my needs in mind. Hats off, cutt.ly, you're doing a great job!
Michelle · 23 June 2023
★★★★★ 4/5
TrustpilotPrompt Support Service
Prompt response to our queries regarding an issue with the API call. We were unable to figure out how to pass payload to the API but the support team helped us until we were successfully able to make that API call. Documentation could be improved and code samples should be provided for all major languages like java, python, php, node.js etc.The support services can be improved to schedule conference or support calls in which the subscriber can discuss vocally with a support person and solve issues faster.
Debadatta · 28 July 2021
★★★★★ 5/5
GoogleFraser and Co. recently helped with moving to a new flat, so far service has been helpful and professional. The letting agent, Daniel Green, was friendly and answered all my questions. So far the property managers have been good too, and fix any problems when necessary.PositiveProfessionalism
William · 24 October 2021
Agent replied · 23 October 2024
Hi William,
Thank you so much for giving our Marylebone Branch in particular Daniel a 5-star review : ) We are delighted to hear that he's been looking after you so well and given such a professional service. We will pass on your kind words to him, he will be thrilled to hear your feedback and recommendation : )
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
TrustpilotNo words can expresse the excellent…
No words can express the excellent customer service. I highly recommend Cuttly.ly. Prompt, professional and quality service and team. Thank you very much.
Christian · 30 July 2022
★★★★★ 1/5
GoogleAvoid the agency if you’re landlord. It will save you money and nerves.
Porto · 24 May 2024
Agent replied · 23 October 2024
We're disappointed to see your 1-star review and without real identification, it's challenging for us to investigate or address your concerns effectively.
To help us understand your experience better, we encourage you to reach out to … More
★★★★★ 5/5
GoogleI had a lovely experience with the assistance of Zuzzana Samojluk! Very helpful and responsive.
Noureen · 16 April 2024
Agent replied · 23 October 2024
Dear Noureen,
Thank you so much for giving our Marylebone branch a 5-star review in particular … More
★★★★★ 1/5
GoogleI spent 1 year living in a apartment provided by Fraser. At the end of the tenancy, they sent me a huge bill for unreasonable expenses. No matter how much you argue about it, even thought you will be 100% correct, they will not budge. Best to avoid such agencies.
Akshat · 25 October 2019
Agent replied · 23 October 2024
Dear Akshat,
We are are sorry to hear that you dissatisfied with our services. We can see from our records that there was more than reasonable wear and tear caused to the furnishings in the property that you let. This was decided by an external independent inventory clerk not linked to our firm. Further to that our team stayed in touch with you to provide enough support every step of the way. We uphold the highest standards when dealing with all our tenants.
Please also note that deposits are protected by a third-party and are released by them in accordance with the third-party company’s rules and policies. The charges you incurred are simply the costs involved in fixing the damages caused by you. To read more about deposits and how they work please refer to this link: https://www.gov.uk/tenancy-deposit-protection
For any further assistance please do not hesitate to reach our team at info@fraser.uk.com
★★★★★ 5/5
GoogleSo far, the experience has been great! We are really happy with the help and service provided by the agent and agency.
Daniela · 24 October 2023
Agent replied · 23 October 2024
Hi Daniela,
Thank you so much for giving our Marylebone Branch in particular Alan a 5-star review. We are delighted to hear that you were really happy with the help and service they provided. We will pass on your kind words to him, he will be thrilled to hear your feedback and recommendation.
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
TrustpilotTheir service is great because of their…
Their service is great because of their great timely customer support. A good round of applause for the entire team of Cuttly. We have been in the software domain since 1997 and found very few companies in the SAS that are very keen to assist every single customer up to their best.
India · 25 November 2023
★★★★★ 1/5
GoogleNot great experience at all. I could list a bunch of problems but the list would be too long. Before signing any contract was everything perfect. Once you sign the agreement they don’t care anymore. Don’t help you and you need to chase them all the time
Carina · 25 October 2019
Agent replied · 23 October 2024
Hello Carina,
We are so sorry to hear that you have had a negative experience with Fraser & Co. Please can you let me know who your main point of contact was so we can address this situation.
Again, our deepest apologies that you have had such a negative experience.
From,
Fraser & Co
★★★★★ 5/5
GoogleHad a great experience securing a rental property with Jack. He was super knowledgeable, responsive and happy to help wherever he can.
Made the process streamline and stress free. Thanks for the fantastic customer service Jack!PositiveResponsiveness, Quality, Professionalism
Adam · 24 October 2021
Agent replied · 23 October 2024
Hi Adam,
Thank you so much for giving our Marylebone Branch in particular Jack a 5-star review : ) We are delighted to hear that he's been looking after you so well and made this difficult process stress free. We will pass on your kind words to him, he will be thrilled to hear your feedback and recommendation : )
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 1/5
GoogleAwful. Unprofessional. Never use this agency. They will never help you once the deal is made. They will ignore your requests and try to get you to pay for anything that happens during the tenancy. Even if you find a nice property advertised by them, look for another agency that can sell or rent it to you. These are crooks and don't know how to do their job. And we had this confirmed by a number of people who tried to do business with them. Steer clear. Don't give them your deposit in any case.
One · 25 October 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
