Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAvoid at all costs!! they appear friendly at the beginning to take your money, after that, you pretty much have to threaten them to get things sorted during the tenancy as most of the time your emails will be ignored, however, when if they need money from you they won't hesitate to send emails and call you. At the end of the tenancy they will come up with ridiculous charges that make no sense and the only way to get some of it back is through a dispute. Save yourself from the headache of dealing with this greedy and opportunistic agency.NegativeResponsiveness, Quality, Professionalism, Value
Nassim · 24 October 2021
Agent replied · 23 October 2024
Dear The High Ground,
Thank you for your review, which we feel is totally unjustified. If, however you would like to call or email the head of our management team giving your real name and the property you reside in, we would be only too pleased to try and smooth over the issues you feel aggrieved about. To clarify, Fraser & Co do not profit from any post tenancy charges which regrettable only become usually necessary when an apartment hasn’t been looked after in an appropriate manner. However, we very much look forward to hearing from you, via call or email (complaints@fraser.uk.com).
Regards,
The Fraser & Co Management Team
★★★★★ 5/5
GoogleDaniel assisted my daughter with the recent apartment move with his company Fraser & Co. He has been exemplary in his services every step of the way - always available, extremely expeditious in responding to any questions, and polite and courteous whilst explaining things most concisely and to the point. Backed up by his excellent support team of Jessica and Jack I cannot recommend them highly enough for anyone considering using their services. An absolute credit to their company.PositiveResponsiveness, Quality, Professionalism, Value
Stephen · 24 October 2021
Agent replied · 23 October 2024
Hi Stephen,
Thank you so much for giving our Marylebone Branch in particular Daniel a 5-star review : ) We are delighted to hear that he's been looking after you so well and given an exemplary service. We will pass on your kind words to him, he will be thrilled to hear your feedback and recommendation : )
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleI contacted them for a mortgage broker advice and I was quickly contacted by one person who dealt perfectly with my requirements and analysis. Jessica was very respectful, kind and knowledgeable
Alex · 24 October 2021
Agent replied · 23 October 2024
Hi Alex,
We can’t thank you enough for the kind words about Jessica. Your review means a lot to us and lets us know we’re on the right track!
Best Wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleDaniel has been extremely helpful in sorting out my move during uncertain times. From viewing to move in within 4 days! Thank you again! Would definitely recommend Daniel
ThanksPositiveResponsiveness, Professionalism
Usman · 24 October 2021
Agent replied · 23 October 2024
Hi Usman,
Thank you so much for giving our Marylebone Branch in particular Jack a 5-star review : ) We are delighted to hear that he's been looking after you so well and you got to move in within 4 days! We will pass on your kind words to him, he will be thrilled to hear your feedback and recommendation : )
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
GoogleAndrew Assaker did an excellent job for me on a sale that completed last week. He was tenacious, tactful, and a pleasure to deal with, and I felt he was always on my side (which I cannot say for all agents). Nothing was too much trouble, and he went beyond the call of duty on a number of occasions. I am quite demanding, but he lived up to expectations. I would have no hesitation in recommending him.PositiveResponsiveness, Professionalism
Nicholas · 24 October 2021
Agent replied · 23 October 2024
Hi Nicholas,
Thank you so much for giving our Marylebone Branch in particular Andrew a 5-star review : ) We are delighted to hear that he's been looking after you so well and was on your side throughout the process. We will pass on your kind words to him, he will be thrilled to hear your feedback and recommendation : )
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 3/5
GoogleGreat find for quality!
Sohag · 16 November 2025
Agent replied · 16 April 2026
Hi Sohag,
Thank you for your feedback. It's great to know you consider us a great find for quality.
Kind Regards,
The Fraser & Co Team
★★★★★ 5/5
TrustpilotRecommended
Recommended shortlink service, easy and simple.
There was only some small issue with payment processor getaway, all resolved or in process of resolving with customer support, continuing to use cuttly. Thanks
Miro · 22 April 2024
★★★★★ 5/5
TrustpilotOvercomes issues of Free services
The Cuttly service overcomes the problems of free services that are usually automatically blocked. There is a greater opportunity to apply chosen domain names rather than restricted url domains. It is worth having the confidence.
Bruce · 17 January 2024
★★★★★ 5/5
GoogleI truly appreciate Pamela for helping me rent an apartment. She is consistently responsive and always available to answer my queries, providing timely updates and clear communication. I am extremely grateful for the remarkable assistance she has consistently provided.
Palak · 27 August 2024
Agent replied · 23 October 2024
Dear Palak,
Thank you so much for taking the time and giving us a 5-star review. We are so pleased to hear that you are happy with our services.
Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 1/5
TrustpilotI never went through state that they…
I never went through state that they sent link to . As I am retired for 2 years & never worked in that state or traveled through it. It seems like a scam site . As no links seem to work but you paying . Not doing that .
Customer · 18 June 2025
★★★★★ 5/5
GoogleLooking for a home to rent is one of the most stressful experiences ever and Alan Fikss from Fraser did everything he could to make it as easy for me as possible. He was always available to answer my questions and also very proactive, …
Vyankatesh · 16 April 2024
Agent replied · 23 October 2024
Dear Vyankatesh,
Thank you so much for giving our Marylebone branch a 5-star review in particular … More
★★★★★ 5/5
GoogleGreat! Andrew Assaker is EXACTLY who you want to work with to make it happen. Goes the extra mile every time!PositiveResponsiveness, Quality, Professionalism, Value
MERCURY · 24 October 2021
Agent replied · 23 October 2024
Thank you so much for taking the time to leave a review!
We’re glad that you had a great experience with us and especially with Andrew. We are always trying our best to make your experience as smooth as possible, so we are thrilled we have achieved this for you.
Best Wishes,
Fraser & Co Team
★★★★★ 5/5
GoogleAndrew Assaker has brokered an excellent deal for my family, all through the process: efficient, good advice, easy to keep in touch with, which my family and I will do next time we are in the market. We are thankful and recommend his services.
Jeanne · 16 April 2024
Agent replied · 23 October 2024
Hi Jeanne! thank you for taking the time out to write this positive review. We hope you love your new home!
★★★★★ 1/5
GoogleBE WARY! Terrible experience - we got absolutely mislead by the agency on several occasions :
1) out of heating for a month and supplied by electric radiators only after 2 weeks in the middle of winter, only to get charged £600 more in electricity bills which we weren’t compensated for.
2) Inventory check at end completely different than at the begenning - including rips and stains which were purposly avoided in the begenning.
3) Charged a check out price of double the industry standard.
4) Never received streightforward answers on any of our queries - to the level where a budged for a broken bed at the £3000pcm flat was only £200 !
5) Specifically be wary of the 26 Artillery Row flat, as both the landlord and the agency tried to rip us off. We decorated the flat ourselves and extended the stay to help the landlord find new tennants only to get charged £110 for not giving back the keys in the morning but in the afternoon.
ABSOLUTELY TERRIBLE!
Stanko · 25 October 2018
Agent replied · 23 October 2024
Hello Stanko,
I am extremely sorry to hear about your experience you had with us. Please can you let me know who you dealt with and I will make sure this issue is looked into as soon as possible.
Again apologies.
★★★★★ 1/5
GoogleThey may be great for landlords but not for tenants. Rented a property from the Baker Street office. 90% of communications over 4 years completely ignored. Staff turn over is massive. Now, 5 weeks after leaving, deposit and overpaid rent …
Stephen · 16 April 2024
Agent replied · 23 October 2024
We apologise for the inconvenience caused during your tenancy. We aim to provide the highest standard of service to all our clients. Unfortunately, post-tenancy checks and deposits are not handled by us but by an external third party. We … More
★★★★★ 5/5
GoogleVery nice experience with Pamela. She’s so sweet and helpful with all the questions we have and always do her best to help us. So happy to have her as our agent.
Yee · 27 August 2024
Agent replied · 23 October 2024
Thank you so much for taking the time and giving us a 5-star review. We are so pleased to hear that you are happy with our services.
Thank you for your recommendation and your kind words. If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 1/5
TrustpilotTerrible
Terrible, to be avoided, it is no longer possible to use it without registration, once registered the Links are private, you cannot give it to anyone else as before. They destroyed a service that worked very well.
Daniele · 19 April 2024
Agent replied · 23 December 2025
Thank you for sharing your concerns. We understand the changes may seem inconvenient. The requirement to register ensures that you can fully manage and utilize additional options for your links. While the links are private to protect your data, you absolutely can share your link statistics publicly. This feature is available for registered users and allows you to choose which charts to display publicly, set passwords for accessing statistics, and even download them as PDFs. We aim to provide both enhanced functionality and security.
★★★★★ 5/5
GoogleEveryone I have spoken to at Fraser & Co has been extremely helpful and kind. I felt the process of moving in, was made easy for me. Full transparency was communicated on all accounts and I feel continually supported. I've just moved in to my new flat and love it! Thank you especially to Daniel as well as the team :)PositiveResponsiveness, Quality, Professionalism, Value
Mariam · 24 October 2021
Agent replied · 23 October 2024
Hi Mariam,
Thank you so much for giving our Marylebone Branch a 5-star review : ) We are delighted to hear that the team have been looking after you so well and you felt continually supported. We will pass on your kind words to the team, they will be thrilled to hear your feedback and recommendation : )
If you require any further assistance, please don't hesitate to contact us.
Best Wishes
Fraser & Co Team
★★★★★ 5/5
TrustpilotThe Powehouse of Link Management
Cutt.ly has completely transformed my link management and tracking approach. It's so much more than a URL shortener - it's a feature-packed tool that's still wonderfully user-friendly. The ability to create personalized QR codes adds a fantastic layer of customization that few competitors offer. The tracking system is superb, providing invaluable insights to optimize my marketing strategies. Above all, it's intuitive, making it an absolute pleasure to use. If you're looking for an all-in-one link management solution, I can't recommend cutt.ly highly enough.
Paddy · 22 June 2023
★★★★★ 2/5
TrustpilotThe service is constantly experiencing…
The service is constantly experiencing failures, which has a severe impact on the businesses of those who rely on clicks within seconds. The service had three major outages in just one week, which I consider absurd.
I do not recommend it and will not renew my premium subscription.
Carlos · 21 June 2023
Agent replied · 22 October 2024
We want to express our sincerest apologies for the issues you've been experiencing with our service. It's crucial to us that our customers are more than satisfied and we would like the opportunity to resolve this situation immediately.
Please understand that the recent service disruptions were unusual and not reflective of the reliable service we strive to provide. Our team has already been working diligently to identify and address the root causes of these outages to prevent recurrence.
We fully acknowledge that the stability of our service is paramount, especially for businesses that rely on timely clicks. We are deeply sorry for any impact these interruptions may have had on your business.
We value your feedback and would appreciate the opportunity to rectify the situation. We would be grateful if you could contact our customer service team directly at contact@cutt.ly, so we can personally address your concerns and work towards a resolution.
Once again, we apologize for the inconvenience caused and we're looking forward to resolving this situation to your satisfaction.
★★★★★ 5/5
GoogleThe team at Fraser & co were very helpful throughout my rental move. Great service from Jack Townsend in particular, who provided excellent customer service, was quick to respond to all communications and went above and beyond to meeting all my annoying (!) requests. He and the team got the job done. Great team, great service. Thanks!
Shamal · 25 June 2022
Agent replied · 23 October 2024
Dear Shamal,
Thank you so much for taking the time to leave such a great review. We are so glad that you had a positive experience with us, in particular Jack. We hope you enjoy your new apartment and please do get in touch if you have any issues.
Have a wonderful week,
Fraser & Co Team
★★★★★ 5/5
TrustpilotBig customer-service improvement
Gotta give it up to Patryk and team, they've really stepped up customer-service & the product from when I wrote my first review 18 months ago.
It's now a viable alternative to the other .lys, and often more affordable.
Congrats Cutt.ly!
Warner
Laurence · 3 May 2022
★★★★★ 5/5
GoogleI've been using Fraser & Co's services for around 10 years now. Consistently high level of service from a business and team that clearly know what they're doing. In recent times Charlotte, Daniel, Jack, Aimee, Marissa, Jessica and Martha have all stepped in at various times to maintain the seamlessly smooth care of my rented out property. Thanks folks!PositiveResponsiveness, Professionalism
Gareth · 24 October 2021
Agent replied · 23 October 2024
Dear Chang Jinglu,
Thank you for such an amazing review and we are glad that for the past 10 years we have managed to meet and fulfil your expectations with your rental property. If you ever need anything else, please get in touch with us and we will continue to do everything we can for you.
Kind regards,
Fraser & Co Team
★★★★★ 5/5
TrustpilotFantastic service
Cuttly is such a fantastic service, full of features, decently priced and backed by good and fast customer support. Definitely one of the best URL shorteners out there, highly recommend!
Kitty · 8 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
