1/5
TrustpilotLosing my ish with these people
There has only been 1 staff member at Foxtons that I find competent. The 1 star is for the one person who had great customer service- who unfortunately is not leading on the sale.
Trusted Agent profile · Hackney
Foxtons Stoke Newington reviews in Hackney
★★★★★
752 reviews across 2 platforms
28-30 Stoke Newington Church Street, London, N16 0LU, Hackney, N16 0LU
Foxtons's office in Hackney, at 28-30 Stoke Newington Church Street, is rated 3.9 out of 5 across 752 reviews on two platforms, including 169 Google reviews rated 4.7.
Reviews
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotFoxtons found tenants for my property who filmed porn and offer "happy ending" massage services.
I trusted Foxtons to manage my property professionally. They found the tenants, collected commission (2 months rent per year) and management fees, and were contractually obligated to inspect and monitor my home. They failed on every count.
5/5
GoogleThanks for your help on our search Ellie
Agent replied · 16 April 2026
Thanks for your review. We’re glad our team was able to support your property search and appreciate you taking the time to share your feedback. Sophie, Foxtons Stoke Newington Estate Agents Get it done with London’s number 1!
1/5
TrustpilotWorthless
Not worth the excuse-ridden, get-out-clause having, a**e-covering, not-our-job-even-though-we're-paid-to-do-it loophole containing contract that they can't even be bothered to TRY and make any effort to appear to be doing and all of this for the princely sum of £10,000 of my money. Utterly ineffectual, weak, disinterested, charlatans. It's the second time that Foxtons have misled me and I was stupid enough to fall for it again. Nobody I know will be giving Foxtons business again based on my experiences and I would implore others to take serious note as well.
Agent replied · 22 October 2024
Dear Tristan,Once again I'm sorry that you have been unhappy with our service in respect of collecting rent on your behalf. As I am sure you can appreciate, we rely on tenants to make their payments on time and when these are late notifications are sent to you and the tenant after 3 days, this allows time for payments to clear in our bank account. We do all we can to ensure that tenants make payment on time and in most cases this happens but unfortunately we cannot account for tenant behaviour and despite our best efforts some will make the payments a few days late.Kind regards Nick
5/5
TrustpilotSian was very helpful
I had a great experience with Sian. She was helpful and attentive from the very second the call started. I’ve been dealing with an issue for a few weeks now and it was quite confusing but Sian was able to explain everything and make it clear. Thank you again Sian !
1/5
TrustpilotNEVER again
Where to start with this terrible, terrible company? They took ALL of their fees upfront for letting my flat, something that they avoided mentioning until the day after the tenants moved in so I received no income for three months, which would have been good to know in advance. The rent is late EVERY month and 'there's nothing we can do about it' and I have to sort it out myself. That's what I'm paying YOU over £10,000 to do. It's literally YOUR job. Emails and calls have been ignored and there are excuses for everything that they don't do or do wrong and there is a HUGE difference between a reason and an excuse. I seem to deal with a different person every time I do manage to get through to anyone and they don't know the history or seem to care at all, just more disinterested, empty platitudes and no actual resolution. Lazy, uncaring, obstinate, ineffective cowboys. I want compensation for the company not doing their job AT ALL and that has been ignored as well. I was warned against using them by a LOT of people but the deal seemed very good. Remember, if it seems to good to be true, it probably is. I will never give Foxtons my business again in the future. What a joke of a company. A complaint has been raised with the ombudsman and the OFT.
Agent replied · 22 October 2024
Dear Tristan,I'm sorry that you have been unhappy with our service in respect of collecting rent on your behalf. As I am sure you can appreciate we rely on tenants to make their payments on time and when these are late notifications are sent to you and the tenant after 3 days, this allows time for payments to clear in our bank account.I am also sorry if you feel that your concerns have not been dealt with and a complaint has been raised in line with our complaints procedure, for which you will received a formal response, if you then remain unhappy you can of course refer the matter to the Property Ombudsman, although we hope that won't be necessary.Kind regardsNick
1/5
GoogleQuite an OK experience finding a flat to rent, but whenever an issue arose in the flat after signing the contract, they are the worst. Like talking to a brick wall - no follow through, and no memory of the issue within the office. They could not care less about tenants. They send unskilled people to "fix" building problems, who then literally create additional issues. Also tried to charge me for a £1,000 bathroom remodel when we left the flat after one year, on the basis that the 'ceiling paint was flaky' and that mould grows in it - yes, mould will thrive in a freezing cold bathroom outrigger which hasn't been updated in decades, funnily enough. The toilet didn't even attach to the floor properly when we arrived. Foxtons, hold yourself and your landlords accountable for providing a comfortable space to live in - don't try and get a free renovation out of the tenants after they've paid £24k++ per year for a tiny one bed flat. Unbelievable. Luckily I got the £1k they tried to steal from me back through MyDeposits.
5/5
TrustpilotSpeaking to Daniel has been a pleasure…
Speaking to Daniel has been a pleasure - He explained the Selling process clearly and made me comfortable as I made him aware of how nervous I was about the whole process. It is good to know that he is on hand to support in our selling and search process
5/5
TrustpilotVery helpful and professional
Very helpful and professional. Thanks to Andy Hoad, who was very helpful and approachable. All the time on the ball and explained every stages of the sale until completion. Thanks we couldn't get it without you. All the best and thanks Totally recommended.
5/5
TrustpilotProfessional and efficient
Thus far I have found Foxtons professional and responsive. Simran was friendly, knowledgeable and got things going quickly. She arranged for a valuer to visit quickly and clearly explained next steps after I agreed to proceed with Foxtons. I just hope Foxtons finds me a buyer as quickly and efficiently!
5/5
TrustpilotTONY CHAN : Excellent professional
TONY CHAN is very helpful to me in looking after my flat . He has been most useful in communicating with the tenant on all matters .
5/5
GoogleLucy Bayo from Stoke Newington is one of the most professional Estate Agents I come across. She is also very nice and I loved the fact that she was always checking on me and whether I am still looking for a place and if yes she would send the available properties to me. I really like her and her customer skills are a 10 stars not five!!! Very nice Lucy!
1/5
TrustpilotFoxtone letting agency unprofessional…
Foxtone letting agency unprofessional team and agents. I have give the deposit for one house after 2 weeks I sign the contract and I recive call from agent with one responding: Sorry you are failed in bank statements. This situation si very stressfully for me and my family. I have tell to my lawyer to go back for this chase because his make me sick.
5/5
TrustpilotI recently instructed Foxton to let my flat.
I recently instructed Foxton to let my property. Inder Toor and Shanice -chanel Hall were extremely helpful and managed the property let professionally and kept me up to date at all times. I would highly recommend Foxtons to anyone selling or letting their property.
5/5
TrustpilotAga Witkowska
Aga has been the property manager for the rental property I have lived in for the past two years and I have always found her to be extremely helpful, personable, prompt and responsive to any issues/matters I have raised. Thank you Aga!
5/5
TrustpilotAbsolutely Great!
This is an updated review as my last review was 10yrs old.
1/5
TrustpilotFive years a tenant, then a masterclass in incompetence at the end
I rented a property managed by Foxtons for five years and one month. We paid rent on time every month and never had a complaint raised against us. Then we tried to leave.
5/5
TrustpilotTop service
Top service, first class, excellent from foxtons. They managed to get me a bua few weeks after Barnard Marcus failed for almost a year.Alot of thanks to Sherry, Cornor, Ahmed, Rizwan and all staff in general.I'm extremely happy to have made them my choice of my sale.
5/5
TrustpilotExcellent service from Owais at Foxtons
I called as a first time buyer and the service was excellent. My experience with Owais was extremely thorough and clear, he helped me get in touch with Alexander Hall which could prove to be life changing for me! A gentleman indeed. Many thanks!
5/5
TrustpilotThank You Mildred Nyambura!
Thank You Mildred Nyambura!You have been professional, responsive and extremely helpful throughout my tenancy tenor. Really appreciate your ability to resolve issues and clearly articulate any necessary details. At the same time you have been extremely humble and polite in all forms of communication.
1/5
TrustpilotFoxtons’s account’s department have bad…
Foxtons’s account’s department have bad ethical practices.The charged me as a landlord 3 years commission & after six months again charged me 2 years commission for the same property.when I complained they credited part of the commission but after a week they recharged me some more commission.As the tenant rent is deposited directly into Foxtons’s account I cannot do much about it and am finally taking them to court for fraudulent activity.
5/5
TrustpilotExcellent service
I have been with Foxtons for the past 3 years and the service is very good. Francisco Pinto is lovely and very efficient with my landlord quires and always there to help me. Thank you so much.
5/5
TrustpilotCan highly recommend Old Brompton Rd…
Can highly recommend Old Brompton Rd branch. Very professional service from A to Z from Charlie, helpful and really focused on finding us right flat and making sure that ever increasingly complicated purchase process went through smoothly.
5/5
TrustpilotFast, Helpful and Friendly service
A very enjoyable rent experience from start to finish, Solomon and Ashleigh were happy to provide advice, give a hand and were clear with the steps that were needed to be taken. The experience went very smoothly. Thank you guys!
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Questions about Foxtons Stoke Newington
How many reviews does Foxtons Stoke Newington have?
Foxtons's Hackney office has 752 reviews across two platforms: 169 on Google, 583 on Trustpilot (across the whole business).
What is Foxtons Stoke Newington's rating?
Foxtons Stoke Newington is rated 3.9 out of 5 across all 752 reviews, and 4.7 out of 5 on Google from 169 reviews.
Where is Foxtons's Hackney office?
Foxtons Stoke Newington, 28-30 Stoke Newington Church Street, London, N16 0LU, Hackney, N16 0LU.
