Trusted Agent profile · Hackney
★★★★★
752 reviews across 2 platforms
28-30 Stoke Newington Church Street, London, N16 0LU, Hackney, N16 0LU
Foxtons's office in Hackney, at 28-30 Stoke Newington Church Street, is rated 3.9 out of 5 across 752 reviews on two platforms, including 169 Google reviews rated 4.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
GoogleAs a couple, we came into the renting market with a lot of pessimism. Foxtons was a surprisingly good find in this regard. Rashedha was our advisor during our search for renting. Her advice and gudiance was very helpful, she was very considerate of our requirements and showed us properties to suit our needs. We definitely recommend her for if you are looking for rental properties.
5/5
Googlein trying to find a place to rent, Nasim Habib was sooooo helpful and made me feel really calm during a stressful time. speaking to her was unlike any other agent i’d spoken to (i met some TERRIBLE ones at other companies). it felt like she really cared and wanted the best for her future tenants. if any of my mates are looking to rent in the future, i will tell them to give Nasim a call :)
5/5
TrustpilotI was hesitant to use Foxtons Property…
I was hesitant to use Foxtons Property Management due to the fees, but Jessica James has been fantastic. She's the perfect liaison between tenant and landlord, handling heated, tricky situations really well by remaining calm and thinking of solutions. As a first time landlord, Jessica has been great, I would recommend her to anyone.
5/5
TrustpilotI have just bought a property through…
I have just bought a property through Foxtons and I am extremely happy with my experience. I cannot thank Nicholas Wiley, the sales manager from the Pimlico Office enough. He was very responsive, helpful and understanding throughout the whole process. Overall I have had a great experienced and I am glad to work with Foxtons.
1/5
TrustpilotUtterly, UTTERLY useless
I have just had to serve notice of eviction on three tenants for continous, incessant and serious breaches of the tenancy agreement that Foxtons created and use. Dealing drugs from my property, smoking drugs and tobacco inside my property, other people living at the property, homeless people sleeping in communal areas because they leave the front door open, parties until 3am, police being called for violent fights, unwraped rotten meat thrown in the communal bin area, the list goes on and on. ALL of this has been compained about by other tenants and landords and myself to Foxtons on MANY occasions and NOTHING AT ALL has been done. The excuse is "We've asked them to stop and they haven't so there's nothing more we can do" A total waste of time and money. I would advise ANYONE to steer well clear of them.
Dear Tristan,I am sorry that you are experiencing difficulties with the tenants. Unfortunately we don't have the power to enforce these actions and as they are deemed a civil matter the police and/or council can take necessary actions which will need to be reported by the neighbours.If there is a breach of the tenancy agreement then serving notice is the correct course of action and should the tenants not leave you can proceed with a possession order through the courts.Please do get in touch with your property manager or our lettings support team if we can be of any assistance.Kind regardsNick
5/5
TrustpilotFirst class property management
Alisha at Foxtons has managed my Balham apartment, which has been under Foxtons care for the last five years. Alisha has provided a first class service. She is a true property professional, great at communicating and ensuring the property was well maintained. I would not hesitate to ask Foxtons to manage my property again. Thank you Alisha!
5/5
Google5 stars for Ellie, she is professional, considerate and very helpful. She is a boss at her job. I give her the highest recommendation. Shout out to Chris, also very helpful and gives you the information you need. Thanks Foxtons. You have a great team.
5/5
TrustpilotOutstanding Service
I highly recommend Isaac Monteiro of Foxtons for his exceptional service in setting us up to sell our home and make the onwards purchase. His honesty, professionalism and market expertise has made the process preferable. He is always there to help and has provided us with an outstanding experience from the start. Thank you.
5/5
TrustpilotThank you Zak Anwar!
Zak Anwar was my lettings agent at Foxtons, He was a great help and left no stone unturned in my quest for an apartment within the said budget and timeframe! No easy feat since I was based in Asia at the time and there was an 8 hour time difference. In spite of this, he was still always willing to accommodate my online search efforts.He is diligent, professional and pleasant. I will definitely seek his services again should I require rental accommodation in future. I would also be happy to recommend Zak Anwar as I know he will go the extra mile for his clients!Thank you!
5/5
TrustpilotI would just like to say how brilliant…
I would just like to say how brilliant Dean has been in the process. He has offered great advice and has found me an amazing property that I wouldn't even have considered initially. Dean has also kept me up to date every step of the way and has been very professional at all times.
5/5
TrustpilotAkshit is an excellent estate agent
Akshit is an excellent estate agent! He is very clear in his advice and polite and helpful. There were a few occasions I could not take his call. He called me back. Also, when he says he would call back, he did. I am still thinking about the process. Very assuring experience so far.
5/5
TrustpilotOutstanding Service and Expertise, Highly Recommended!
Irfan Pecaj has been an exceptional property manager! His professionalism, attention to detail, and quick responses have made managing my property stress-free. He consistently goes above and beyond to ensure everything runs smoothly. I highly recommend him to anyone looking for a reliable and dedicated property manager!
5/5
TrustpilotCould not recommend mario enough
Could not recommend mario enough, was really helpful and really listened to what I was looking for, brilliant!
5/5
TrustpilotGeorgia Hunt was super helpful…
Georgia Hunt was super helpful throughout the whole renting process. She found my family a suitable property within days, while we were looking for months! She then went through the process extremely quickly with no setbacks. She always replied to messages or calls rapidly as well. Thank you!
5/5
TrustpilotSuperb experience
Ash showed me a house I was interested in. He was extremely polite, patient and professional through out.
1/5
TrustpilotPhase 2 as predicted
Phase 2 as predicted. After multiple chase ups they took 22 days to send an incomplete deposit with no explanation of why funds were missing . When challenged they are avoiding responding . It really is an awful company with what looks like systemised incompetence . Add in the built in plausible deniability for their endless short changing and you have an organisation to avoid . Dump their shares ??
Hi Stephen Shires, We are sorry about this. We take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Sophie,
1/5
TrustpilotMore mealy-mouthed, whining excuses
I recently complained that my due rent was over TWO WEEKS late and Foxtons, who have been paid TEN THOUSAND POUNDS TO MANAGE MY PROPERTY, claimed that:"Thank you for your feedback and I apologise that you are not receiving your rent on time. As I've explained to you previously, Foxtons do not collect payments by Direct Debit, all payments should be made by the tenants by Standing Order which they have to set up with their bank."WHY is the Standing Order not set up? THAT'S YOUR RESPONSIBILITY. THAT'S WHAT YOU'RE BEING PAID FOR!! GET THEM TO SET THEM UP! It's part of the tenancy agreement, for God's sake.As always, BS excuses based around the WORDING of my complaint rather than actually apologise and deal with the problem. And they wonder why everyone I have spoken to thinks they're terrible? Stop making excuses and trying to justify NOT doing the job you've been paid to do and do the actual job instead. As stated before, NEVER again and I WHOLLY recommend that others avoid them as well. The rent is now nearly THREE WEEKS late and only complaining has got it moving at all. An utter embarrassment and I will keep leaving these reviews with every new terrible experience as I feel others should be fully aware of just how bad things are with these, in my opinion, cowboys. You want them to stop? Do your jobs. It's VERY easy.
Dear Tristan,Once again I am sorry that we are not meeting our expectations but we are unable to control the actions of the tenant. The tenancy agreement requires tenants to set up standing orders for payment of rent, but it is something that only the tenants can do directly with their bank. Kind regardsNick
5/5
TrustpilotExcellent , professional and great human touch
Marina Bozzo was excellent in managing my property responsive to issues raised at both ends from the tenant and my end as the landlord . Always quick to proffering solutions whilst ensuring that both parties interests were not compromised . She was very professional in n handling matters .
1/5
TrustpilotUtterly useless
Another month, yet more utter rubbish from a useless company who take money for absolutely NOTHING. I am due rent payments on the 20th of each month and it is now the 4th of the following month and still no payment. Can't even be bothered to get a DD set up for the tenants. Just UTTER rubbish and nothing but meaningless, empty excuses about how they can't do anything about it. UTTER LIES. GET A DD SET UP AND THE PAYMENTS ARE MADE ON TIME. Are you REALLY that thick that you can't understand that? It's laziness, incompetence and utter nonsense and it's costing ME money every month as I rely on the income from the rent. Explain WHY there is no DD set up? Justify that ONE simple thing that you are just too useless to do. Month after month of "there's nothing we can do". UTTER LIES. There IS something VERY SIMPLE you can do, you just can't be bothered.
Dear Tristan,Thank you for your feedback and I apologise that you are not receiving your rent on time. As I've explained to you previously, Foxtons do not collect payments by Direct Debit, all payments should be made by the tenants by Standing Order which they have to set up with their bank.If a standing order has not been set up we are unable to do this on behalf of the tenants but will of course follow up with them for any arrears in line with our process. Kind regardsNick
5/5
TrustpilotGreat Experience!
I’ve had a really positive experience with Foxtons, both in helping me find a property in an area I already knew and loved, and in providing excellent management throughout the tenancy.
5/5
GoogleSteven has been a major asset to us in our pursuit of a new property. He has given us fantastic advice, facilitated multiple viewings at our convenience and contacted us quickly and regularly with properties that meet our specifications. Beyond being a consummate professional, he is also very personable and warm and has our best interests at heart. I have really enjoyed working with him and would recommend him to anyone looking to buy.
5/5
GoogleTiti took the time to explain the house buying process to me as an anxious FTB and made an effort to keep me updated throughout. Would highly recommend.
We're glad you had a positive experience with Foxtons Stoke Newington Estate Agents Thank you for your five star review - We really appreciate your feedback! Sophie, Foxtons Stoke Newington Estate Agents Get it done with London’s number 1!
1/5
TrustpilotAnother month and just problem after problem
After MONTHS of complaints about loud music, smoking in the property, rubbish being left everywhere, people coming in and out all day and night, internal and external doors being left open, un-bagged pig carcasses and other un-bagged meat being left in the bin area, drug use, a police call-out and complaints from other residents and surrounding businesses, Foxtons have done NOTHING and taken a large amount of money from me for the privilege. The new account manager has been told NONE of the history by his managers, had NO idea that there complaints, MORE failings by the management, has asked the tenants to fix things which they haven't and the problems persist. These are ALL breaches fo teh contract and unless it is all fixed this week I will seeking to evict the tenants and taking Foxtons to court for not doing the job they've been paid to do. Cue an empty, meaningless apology, as before, and then an email saying that it's my responsibility somehow and there's nothing they can do despite taking the money to do the bloody job. Useless. Amateur. Ineffective. Pathetic. Arrogant. They don't take ANY responsibility for not doing their jobs and there's nothing you can do about it. I will NEVER use them again and I would advise anyone else to do the same. Wait for the 'apology' and see how meaningless it is and that it resolves, remedies and affects nothing at all. "We're very sorry you've had this experience." No you're not or you'd actually DO something about it. "We'll look into it." No you won't. You'll write that here and send me some excuse as to why you haven't done what you've been paid to do and try to worm your way out it. I'm taking legal advice no matter what you claim to do to try and fix it, which you won't.
Dear Tristan,I am sorry that you are not receiving the experience you are expecting, however, there are limitations to what we can do as a managing agent. When tenants are not acting in accordance with their tenancy agreement we can bring this to their attention and ask that they remedy any breaches, but we do not have the power to enforce this.If you feel that the tenants have breached their agreement we can discuss your options, such as serving a section 8 notice, but this may involve court proceedings and eviction would be at the discretion of the courts.Kind regardsNick
5/5
GoogleWe had very positive experience purchasing our dream property through Foxtons. The property was sought after, but Filipe made sure our case was passionately put to the owner, and enabled a very swift acceptance of our offer. The duration from offer acceptance to exchange was long, over three months, and while our first buyer pulled out, the response from Foxtons was highly reasonable and trusting of us being able to get things back to on track, which we managed quickly. A very calm and relaxing process, and we will definitely use them if we ever come to sell . Thank youPositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Hackney office has 752 reviews across two platforms: 169 on Google, 583 on Trustpilot (across the whole business).
Foxtons Stoke Newington is rated 3.9 out of 5 across all 752 reviews, and 4.7 out of 5 on Google from 169 reviews.
Foxtons Stoke Newington, 28-30 Stoke Newington Church Street, London, N16 0LU, Hackney, N16 0LU.
