Trusted Agent profile · Hackney
★★★★★
790 reviews across 2 platforms
28-30 Stoke Newington Church Street, London, N16 0LU, Hackney, N16 0LU
Foxtons's office in Hackney, at 28-30 Stoke Newington Church Street, is rated 3.9 out of 5 across 790 reviews on two platforms, including 169 Google reviews rated 4.7.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent , professional and great human touch
Marina Bozzo was excellent in managing my property responsive to issues raised at both ends from the tenant and my end as the landlord . Always quick to proffering solutions whilst ensuring that both parties interests were not compromised . She was very professional in n handling matters .
1/5
TrustpilotMore mealy-mouthed, whining excuses
I recently complained that my due rent was over TWO WEEKS late and Foxtons, who have been paid TEN THOUSAND POUNDS TO MANAGE MY PROPERTY, claimed that:"Thank you for your feedback and I apologise that you are not receiving your rent on time. As I've explained to you previously, Foxtons do not collect payments by Direct Debit, all payments should be made by the tenants by Standing Order which they have to set up with their bank."WHY is the Standing Order not set up? THAT'S YOUR RESPONSIBILITY. THAT'S WHAT YOU'RE BEING PAID FOR!! GET THEM TO SET THEM UP! It's part of the tenancy agreement, for God's sake.As always, BS excuses based around the WORDING of my complaint rather than actually apologise and deal with the problem. And they wonder why everyone I have spoken to thinks they're terrible? Stop making excuses and trying to justify NOT doing the job you've been paid to do and do the actual job instead. As stated before, NEVER again and I WHOLLY recommend that others avoid them as well. The rent is now nearly THREE WEEKS late and only complaining has got it moving at all. An utter embarrassment and I will keep leaving these reviews with every new terrible experience as I feel others should be fully aware of just how bad things are with these, in my opinion, cowboys. You want them to stop? Do your jobs. It's VERY easy.
Dear Tristan,Once again I am sorry that we are not meeting our expectations but we are unable to control the actions of the tenant. The tenancy agreement requires tenants to set up standing orders for payment of rent, but it is something that only the tenants can do directly with their bank. Kind regardsNick
1/5
TrustpilotUtterly useless
Another month, yet more utter rubbish from a useless company who take money for absolutely NOTHING. I am due rent payments on the 20th of each month and it is now the 4th of the following month and still no payment. Can't even be bothered to get a DD set up for the tenants. Just UTTER rubbish and nothing but meaningless, empty excuses about how they can't do anything about it. UTTER LIES. GET A DD SET UP AND THE PAYMENTS ARE MADE ON TIME. Are you REALLY that thick that you can't understand that? It's laziness, incompetence and utter nonsense and it's costing ME money every month as I rely on the income from the rent. Explain WHY there is no DD set up? Justify that ONE simple thing that you are just too useless to do. Month after month of "there's nothing we can do". UTTER LIES. There IS something VERY SIMPLE you can do, you just can't be bothered.
Dear Tristan,Thank you for your feedback and I apologise that you are not receiving your rent on time. As I've explained to you previously, Foxtons do not collect payments by Direct Debit, all payments should be made by the tenants by Standing Order which they have to set up with their bank.If a standing order has not been set up we are unable to do this on behalf of the tenants but will of course follow up with them for any arrears in line with our process. Kind regardsNick
5/5
TrustpilotGreat Experience!
I’ve had a really positive experience with Foxtons, both in helping me find a property in an area I already knew and loved, and in providing excellent management throughout the tenancy.
5/5
GoogleSteven has been a major asset to us in our pursuit of a new property. He has given us fantastic advice, facilitated multiple viewings at our convenience and contacted us quickly and regularly with properties that meet our specifications. Beyond being a consummate professional, he is also very personable and warm and has our best interests at heart. I have really enjoyed working with him and would recommend him to anyone looking to buy.
5/5
GoogleTiti took the time to explain the house buying process to me as an anxious FTB and made an effort to keep me updated throughout. Would highly recommend.
We're glad you had a positive experience with Foxtons Stoke Newington Estate Agents Thank you for your five star review - We really appreciate your feedback! Sophie, Foxtons Stoke Newington Estate Agents Get it done with London’s number 1!
1/5
TrustpilotAnother month and just problem after problem
After MONTHS of complaints about loud music, smoking in the property, rubbish being left everywhere, people coming in and out all day and night, internal and external doors being left open, un-bagged pig carcasses and other un-bagged meat being left in the bin area, drug use, a police call-out and complaints from other residents and surrounding businesses, Foxtons have done NOTHING and taken a large amount of money from me for the privilege. The new account manager has been told NONE of the history by his managers, had NO idea that there complaints, MORE failings by the management, has asked the tenants to fix things which they haven't and the problems persist. These are ALL breaches fo teh contract and unless it is all fixed this week I will seeking to evict the tenants and taking Foxtons to court for not doing the job they've been paid to do. Cue an empty, meaningless apology, as before, and then an email saying that it's my responsibility somehow and there's nothing they can do despite taking the money to do the bloody job. Useless. Amateur. Ineffective. Pathetic. Arrogant. They don't take ANY responsibility for not doing their jobs and there's nothing you can do about it. I will NEVER use them again and I would advise anyone else to do the same. Wait for the 'apology' and see how meaningless it is and that it resolves, remedies and affects nothing at all. "We're very sorry you've had this experience." No you're not or you'd actually DO something about it. "We'll look into it." No you won't. You'll write that here and send me some excuse as to why you haven't done what you've been paid to do and try to worm your way out it. I'm taking legal advice no matter what you claim to do to try and fix it, which you won't.
Dear Tristan,I am sorry that you are not receiving the experience you are expecting, however, there are limitations to what we can do as a managing agent. When tenants are not acting in accordance with their tenancy agreement we can bring this to their attention and ask that they remedy any breaches, but we do not have the power to enforce this.If you feel that the tenants have breached their agreement we can discuss your options, such as serving a section 8 notice, but this may involve court proceedings and eviction would be at the discretion of the courts.Kind regardsNick
5/5
GoogleWe had very positive experience purchasing our dream property through Foxtons. The property was sought after, but Filipe made sure our case was passionately put to the owner, and enabled a very swift acceptance of our offer. The duration from offer acceptance to exchange was long, over three months, and while our first buyer pulled out, the response from Foxtons was highly reasonable and trusting of us being able to get things back to on track, which we managed quickly. A very calm and relaxing process, and we will definitely use them if we ever come to sell . Thank youPositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotLosing my ish with these people
There has only been 1 staff member at Foxtons that I find competent. The 1 star is for the one person who had great customer service- who unfortunately is not leading on the sale.
1/5
TrustpilotFoxtons found tenants for my property who filmed porn and offer "happy ending" massage services.
I trusted Foxtons to manage my property professionally. They found the tenants, collected commission (2 months rent per year) and management fees, and were contractually obligated to inspect and monitor my home. They failed on every count.
5/5
GoogleThanks for your help on our search Ellie
Thanks for your review. We’re glad our team was able to support your property search and appreciate you taking the time to share your feedback. Sophie, Foxtons Stoke Newington Estate Agents Get it done with London’s number 1!
1/5
TrustpilotWorthless
Not worth the excuse-ridden, get-out-clause having, a**e-covering, not-our-job-even-though-we're-paid-to-do-it loophole containing contract that they can't even be bothered to TRY and make any effort to appear to be doing and all of this for the princely sum of £10,000 of my money. Utterly ineffectual, weak, disinterested, charlatans. It's the second time that Foxtons have misled me and I was stupid enough to fall for it again. Nobody I know will be giving Foxtons business again based on my experiences and I would implore others to take serious note as well.
Dear Tristan,Once again I'm sorry that you have been unhappy with our service in respect of collecting rent on your behalf. As I am sure you can appreciate, we rely on tenants to make their payments on time and when these are late notifications are sent to you and the tenant after 3 days, this allows time for payments to clear in our bank account. We do all we can to ensure that tenants make payment on time and in most cases this happens but unfortunately we cannot account for tenant behaviour and despite our best efforts some will make the payments a few days late.Kind regards Nick
5/5
TrustpilotSian was very helpful
I had a great experience with Sian. She was helpful and attentive from the very second the call started. I’ve been dealing with an issue for a few weeks now and it was quite confusing but Sian was able to explain everything and make it clear. Thank you again Sian !
1/5
TrustpilotNEVER again
Where to start with this terrible, terrible company? They took ALL of their fees upfront for letting my flat, something that they avoided mentioning until the day after the tenants moved in so I received no income for three months, which would have been good to know in advance. The rent is late EVERY month and 'there's nothing we can do about it' and I have to sort it out myself. That's what I'm paying YOU over £10,000 to do. It's literally YOUR job. Emails and calls have been ignored and there are excuses for everything that they don't do or do wrong and there is a HUGE difference between a reason and an excuse. I seem to deal with a different person every time I do manage to get through to anyone and they don't know the history or seem to care at all, just more disinterested, empty platitudes and no actual resolution. Lazy, uncaring, obstinate, ineffective cowboys. I want compensation for the company not doing their job AT ALL and that has been ignored as well. I was warned against using them by a LOT of people but the deal seemed very good. Remember, if it seems to good to be true, it probably is. I will never give Foxtons my business again in the future. What a joke of a company. A complaint has been raised with the ombudsman and the OFT.
Dear Tristan,I'm sorry that you have been unhappy with our service in respect of collecting rent on your behalf. As I am sure you can appreciate we rely on tenants to make their payments on time and when these are late notifications are sent to you and the tenant after 3 days, this allows time for payments to clear in our bank account.I am also sorry if you feel that your concerns have not been dealt with and a complaint has been raised in line with our complaints procedure, for which you will received a formal response, if you then remain unhappy you can of course refer the matter to the Property Ombudsman, although we hope that won't be necessary.Kind regardsNick
1/5
GoogleQuite an OK experience finding a flat to rent, but whenever an issue arose in the flat after signing the contract, they are the worst. Like talking to a brick wall - no follow through, and no memory of the issue within the office. They could not care less about tenants. They send unskilled people to "fix" building problems, who then literally create additional issues. Also tried to charge me for a £1,000 bathroom remodel when we left the flat after one year, on the basis that the 'ceiling paint was flaky' and that mould grows in it - yes, mould will thrive in a freezing cold bathroom outrigger which hasn't been updated in decades, funnily enough. The toilet didn't even attach to the floor properly when we arrived. Foxtons, hold yourself and your landlords accountable for providing a comfortable space to live in - don't try and get a free renovation out of the tenants after they've paid £24k++ per year for a tiny one bed flat. Unbelievable. Luckily I got the £1k they tried to steal from me back through MyDeposits.
5/5
TrustpilotSpeaking to Daniel has been a pleasure…
Speaking to Daniel has been a pleasure - He explained the Selling process clearly and made me comfortable as I made him aware of how nervous I was about the whole process. It is good to know that he is on hand to support in our selling and search process
5/5
TrustpilotVery helpful and professional
Very helpful and professional. Thanks to Andy Hoad, who was very helpful and approachable. All the time on the ball and explained every stages of the sale until completion. Thanks we couldn't get it without you. All the best and thanks Totally recommended.
5/5
TrustpilotProfessional and efficient
Thus far I have found Foxtons professional and responsive. Simran was friendly, knowledgeable and got things going quickly. She arranged for a valuer to visit quickly and clearly explained next steps after I agreed to proceed with Foxtons. I just hope Foxtons finds me a buyer as quickly and efficiently!
5/5
TrustpilotTONY CHAN : Excellent professional
TONY CHAN is very helpful to me in looking after my flat . He has been most useful in communicating with the tenant on all matters .
5/5
GoogleLucy Bayo from Stoke Newington is one of the most professional Estate Agents I come across. She is also very nice and I loved the fact that she was always checking on me and whether I am still looking for a place and if yes she would send the available properties to me. I really like her and her customer skills are a 10 stars not five!!! Very nice Lucy!
1/5
TrustpilotFoxtone letting agency unprofessional…
Foxtone letting agency unprofessional team and agents. I have give the deposit for one house after 2 weeks I sign the contract and I recive call from agent with one responding: Sorry you are failed in bank statements. This situation si very stressfully for me and my family. I have tell to my lawyer to go back for this chase because his make me sick.
5/5
TrustpilotI recently instructed Foxton to let my flat.
I recently instructed Foxton to let my property. Inder Toor and Shanice -chanel Hall were extremely helpful and managed the property let professionally and kept me up to date at all times. I would highly recommend Foxtons to anyone selling or letting their property.
5/5
TrustpilotAga Witkowska
Aga has been the property manager for the rental property I have lived in for the past two years and I have always found her to be extremely helpful, personable, prompt and responsive to any issues/matters I have raised. Thank you Aga!
5/5
TrustpilotAbsolutely Great!
This is an updated review as my last review was 10yrs old.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Hackney office has 790 reviews across two platforms: 169 on Google, 621 on Trustpilot (across the whole business).
Foxtons Stoke Newington is rated 3.9 out of 5 across all 790 reviews, and 4.7 out of 5 on Google from 169 reviews.
Foxtons Stoke Newington, 28-30 Stoke Newington Church Street, London, N16 0LU, Hackney, N16 0LU.
