4/5
TrustpilotWonderful service
The procedure of procuring the tenancy was quite streamlined. Jane Bashiru was spectacular and prompt in addressing my concerns during my tenancy.
Trusted Agent profile · Hackney
Foxtons Stoke Newington reviews in Hackney
★★★★★
790 reviews across 2 platforms
28-30 Stoke Newington Church Street, London, N16 0LU, Hackney, N16 0LU
Foxtons's office in Hackney, at 28-30 Stoke Newington Church Street, is rated 3.9 out of 5 across 790 reviews on two platforms, including 169 Google reviews rated 4.7.
Reviews
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotI would like to thank Tony Chan as a…
I would like to thank Tony Chan as a property manager for the excellent service he has provided for my house,Tony is highly responsive and always follow through on issues till it is satisfactorily resolved.
5/5
GoogleMy wife owns a property in the area. We had a great experience with Foxtons. The lettings manager Sophie Harries and her team were very professional, polite and quick. They managed to find a lovely couple for our flat in two days of viewings! Very happy about her service and would hightly recommend her to any landlord in the area looking for a quick let. Thank you Sophie.
1/5
TrustpilotWhat an awful experience I had with…FOXTONS
What an awful experience I had with this company...they come out and overinflate the rental valuation to get the deal. Then they put the property online for a lower figure without any consultation with you.They repeatedly lied, ie about the date of go-live on Rightmove, the date the photographer would attend and finally lied that they had written confirmation from me to market the property at a lower rent...
5/5
TrustpilotFoxtons and Irfan
Foxtons have been good since they took over the management of the property. Irfan is always very helpful and quick to respond.
1/5
TrustpilotVery disappointing experience
Very disappointing experience with Foxtons due to the handling of our tenancy application.
5/5
TrustpilotThanks Andrea!
Andrea Puddu made our new flat choice really easy and efficient. I couldn't recommend him more. Thanks a lot Andrea, you are a great agent!
5/5
GoogleNasim and Erik were absolutely amazing in helping my partner and I get out of a stressful and traumatic living situation. Nothing was a problem for them, they handled everything so quickly and efficiently. I cannot rate them highly enough, 15/10 for service and helpfulness. Our guardian angels
5/5
TrustpilotI would like to rate Zak Anwar from…
I would like to rate Zak Anwar from Foxtons as excellent. He has helped me secure rental properties 3 times in a row. He is diligent, always willing to go the extra mile and probably knows better than I do when it comes to choosing properties! I would have no hesitation in recommending Zak to other prospective rentersThank you again Zak!p.s. Apologies for the belated review, I have been out of town
5/5
TrustpilotJessica was great throughout my time…
Jessica was great throughout my time with Foxtons, and I'm hugely grateful to her for making my tenancy so seamless and stress free.
1/5
TrustpilotBreach their own contracts
I have been through and over and under and around everyone at this sham of a company trying to get done what is right. Part of the rent was unpaid for a month which UNDER THE TERMS OF THEIR OWN CONTRACT is grounds to be able to take back my property (it states 14 days). They replied saying that it was in fact TWO months (their contract is ilegal and wrong) and so I waited. It has now been THREE months and the amount is STILL unpaid and they are still refusing to take any action because it will cost them money. They do not care about their customers AT ALL. AVOID. AVOID. AVOID. I will NEVER use this bunch of clowns again.From THEIR unenforceable, false contract verbatim:The following clause details how the Landlord can regain possession of the Property if the Tenant breaches terms contained within this Agreement. The wording is required by the Housing Act 1988 (as amended) in order for the Landlord to rely on the various grounds for possession listed in Schedule 2 of that Act. For the avoidance of doubt this clause does not affect any rights of the Tenant under the Protection from Eviction Act 1977 and therefore the Landlord cannot evict the Tenant or re-enter the Property without first carrying out the correct possession procedures through the courts and obtaining a court order.19.1 If at any time:(a) the Rent, or any part of it remains unpaid for 14 days after falling due, whether formallydemanded or notOUTRIGHT LIES!!!!!
1/5
TrustpilotRude
I was contacted by Dasmesh Sandhu who was interested in renting my property He hung up on me and had no curtesy to return the phone callI called him back and emailed this, both three times, to which he completely ignored
Agent replied · 22 October 2024
Hi B S,We are sorry to hear about your experience, we take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further.Sophie,
5/5
TrustpilotAdriana was extremely helpful
Adriana was extremely helpful, professional, and attentive. We needed to ask for help regarding some referencing and she went above and beyond to assist us. True superstar.
5/5
TrustpilotIrfan is a fantastic resource
Irfan is a fantastic resource - super responsive and solution oriented. His assistance has been particularly helpful as I am an NRL.
5/5
TrustpilotLong term client
I have been dealing with lettings agent Toral Brahmbhatt for many years. I have always found Toral to be efficient, friendly and helpful. Despite living in Australia and therefore not able deal with Toral face to face (time differences etc) she has always responded to emails promptly. I have spoken with her on the phone on occasion when she again has been helpful, friendly and supportive. I
2/5
TrustpilotWe keep receiving unsolicited post…
We keep receiving unsolicited post despite the request for it to be stopped.
1/5
TrustpilotFoxtons have managed the property since…2021
I have had a leak from the plumbing in my property which has gone through to another flat and damaged their property, foxtons hasn’t even sent anyone out, one plumber arranged to come and didn’t show on that day, haven’t heard back since from him over 2 weeks, I’ve told foxtons and they haven’t even replied, the leak is still dripping, I have no access to cold water on a bathroom and foxtons have gone mute!Foxtons have managed the property since I moved in 2 and a half years ago, the flat was filthy on moving in day, they said I can live with over 30 screw holes in the walls from previous tv cabinets etc! the inventory was complete lies saying it was professionally cleaned when it hadn’t been and the landlord had to pay me to do it after made them. This company should be investigated, it seems they weren’t expecting the tenant to read and look at the photos they had used. After I contacted them they did say they were wrong and I was right, BUT the inventory couldn’t be changed unless the landlord was to pay for it! So a landlord needs to pay for an inventory twice for it to be correct? Headshaking Honestly I moved into complete nighmare - and foxtons said I had signed up so had to stay. Over the last year I have had no heating in the living room, it’s a fan coil system, the flat is full of draughts, and it is freezing, I send photos of the temperature in the property amd foxtons have taken year to half rectify it - sorting out the heating, but haven’t sorted out the draughts, they expect me to heat the property 24/7 todays electric prices to deal with these draughts, have asked for a surveyor or an expert to come out and they have never done it, the property manager has never attended the property even though I have begged her, she thinks she knows everything, yet it’s down to her why I’ve been living cold for over a year - whilst paying full rent, and being stressed and miserable.My experience is a disgrace, and it has come to a point where I will demand compensation for the living conditions that I’ve had to incur, which is below the government guidelines,The contractors they use are also poor, landlords paying for 2 visits as contractors don’t do the job properly, every contractor leaves the place dirty etc, marks walls, floors, some turn up on time, some show up when they like, others don’t show, one contractor told me that they have even been given the price of another contract before they have seen the job, Even the foxtons yearly property accessor could see the problems I had been reporting, but the property manager won’t leave the office !I would not be happy if I was a landlord to be basically rinsed by foxtons on maintenance costs and repairs,And as a tenant - expect nothing done for you, unless it’s satisfactory to a slumlord or a landlord of you are really lucky. They even had the cheek to say my landlord was ‘gold standard’ or something - yeah ok, he’s just rented me out a filthy flat, and not had anyone check it.I want to give the flat back in the condition o got it in, mark all the walls, stick 40 screws plugs back in the walls, it’s been that bad.
1/5
TrustpilotDisgraceful
This agency epitomises unprofessionalism. Their pushy sales tactics and relentless pressure to sign agreements is appalling. They are manipulative and dishonest and amongst other techniques employ immoral strategies, like showcasing properties they know you won't like, followed by showing you your dream property (that’s above your budget) to manipulate your choices. Their culture is so sales driven and so pushy it borders on harassment. I'm skeptical of the authenticity of positive reviews on here.
5/5
TrustpilotThank you so much to Rachel Ng
Thank you so much to Rachel Ng , she is amazing and professional and definitely she need a pay rise 💷
5/5
TrustpilotVery grateful for the great agent
The agent who was showing us the flats, Tonaya Morgan, was very entusiastic, hard-working, having initiative and communicative. We really appreciate and are very grateful for her job. Even though, we decided to not take those fantastic flats now, we would like to highlight this agent on our own decision. She is always available for any help or consultation and hopefully she manages to get successful sales and/or rents soon.
5/5
GoogleI am very happy with the service Steven provided me. He has chased everyone involved and kept me updated. He is not only supported on working hours but even when he was on holiday too. Steven has been very amazing, professional and patient with our case.
1/5
TrustpilotFoxton property management is a waste…
Foxton property management is a waste of time.Closed my council tax account and energy account without telling me. Took me days getting my council tax account sorted.The energy account closure made me pay an early exit fee, great.
Agent replied · 22 October 2024
Good afternoon,I'm really sorry to hear about your experience. Please do reach out to “customerrelations@foxtons.co.uk” so we can investigate this matter further.Kind regards,Eleanor
5/5
TrustpilotInquired to the blackheath branch…
Inquired to the blackheath branch regarding renting my first flat. Spoke to a lovely lad called Dan Clarke who ran me through the whole process and put my mind at ease. I don’t usually write reviews but from the brief introductory call I was made to feel welcome and any nerves were put to rest and questions were answered clearly. Thanks again Foxtons and the lovely letting negotiater Dan!
1/5
GoogleThe worst experience I have ever had with an agent. BOYCOTT Foxtons when hunting for property! What they mean by "We get it done", is that they themselves secure payment for themselves and then abandon you, the tenant and have zero ambition to assist you when you need them. We had a property that was unfit for living and it took 8 months to only partially resolve the issue, only through persistently calling and calling and calling. Every time we called it felt like they were hearing this for the first time - was like speaking to a brick wall. We finally managed to escape our 2 year contract, but It still took a month to get our deposit back. Arrogant, awful customer service all round. Good riddance.
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