5/5
TrustpilotExcellent
Baneen is fantastic at her job. She is friendly and informative and makes you feel as though you are always in safe hands.
Trusted Agent profile · Hackney
Foxtons Stoke Newington reviews in Hackney
★★★★★
790 reviews across 2 platforms
28-30 Stoke Newington Church Street, London, N16 0LU, Hackney, N16 0LU
Foxtons's office in Hackney, at 28-30 Stoke Newington Church Street, is rated 3.9 out of 5 across 790 reviews on two platforms, including 169 Google reviews rated 4.7.
Reviews
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotReply from Foxtons - Lies & deflection
Reply from FoxtonsDear Tristan,I am sorry that you are experiencing difficulties with the tenants. Unfortunately we don't have the power to enforce these actions and as they are deemed a civil matter the police and/or council can take necessary actions which will need to be reported by the neighbours.If there is a breach of the tenancy agreement then serving notice is the correct course of action and should the tenants not leave you can proceed with a possession order through the courts."The tenants are breaching the terms of their contract every month and you do NOTHING. Late rent - YOUR job to sort out - nothing. Loud music until 3am in breach of the tenancy agreement - YOUR job to sort out - nothing. Smoking in the property in breach of the tenancy agreement - YOUR job to sort out - nothing. Leavig the doors open in breach of the teancy agreement - YOUR job to sort out - nothing. Allowing other people to use hte property in breach of teh tenancy agreement - YOUR job to sort out - nothing!! YOU. DO. NOTHING. And PLEASE explain your staff lying to me? Is that my fault? The tenants underpaid (and over a week late again) and the excuse was that it was 'down to fees'. It wasn't. They had paid in the wrong amount (still outstanding a week later) and your staff member just couldn't be bothered to check and lied to me that it was 'fees' when I already knew it wasn't. PLEASE tell me that's nothing you can help with. All you do is lie to me, write meaningless replies blaming other people and telling me to take the matter up with the police to deflect from your ineptitude and complete lack of any kind of work from your staff. Late payment of rent is a matter for the police? YOU not ensuring that Standing Orders are in place (as stipulated in the contract) are a matter for the police? Breaches of YOUR tenancy agreement are a matter for the police? DO. YOUR. JOB. I'm paying you enough to at least expect that. Let's be VERY clear as well, these are YOUR tenants living in MY property. YOU vet them, YOU are supposed to get Standing Orders set up (you haven't), YOU are supposed to manage complaints and any issues (you simply don't) and YOU are being paid to do the job of managing the tenants and my property and you do neither. If, as you keep saying, there's "nothing that you can do" then you are the dictonary definition of useless and I'm paying you for that. You can do anything that I can and you simply choose not to. You are a joke.
5/5
TrustpilotSharifa has been very kind since the…
Sharifa has been very kind since the very beginning helping me out even with the challenge of being abroad
5/5
TrustpilotFoxtons has been instrumental in my…
Foxtons has been instrumental in my experience as buyer and seller. Synead has been extremely professional and helpful during the entire process
5/5
TrustpilotRichard was extremely patient and…
Richard was extremely patient and helpful during a rather painful period of moving in a tenant and sourcing new furniture.
5/5
GoogleThe Foxton office in Stoke Newington helped me out during my housing hunt and what can I say, except - AMAZING job and THANK you Nasim for the amazing service. Recommend 100%!
5/5
GoogleEllie was friendly and professional, she showed us lots of suitable properties and she was very easy to contact. Would definitely recommend her help during the stressful time of buying a property!
5/5
GoogleHad a great experience with Foxtons, in particular Nasim Habib. Although we didn’t end up renting a property through them, Nasim was without a doubt the nicest and most helpful person we dealt with in our long search. Thank you for all your help.
5/5
GoogleFoxtons were great, Nasim was amazing throughout & super helpful. She kept us updated at all times, and got all of our questions answered. Plus she has one of the best attitudes, so friendly & positive! Couldn't recommend Nasim & Foxtons enough 😊 …
1/5
GoogleI have never seen a real estate company that operates so unethically in my life! If I were a homeowner and couldn’t get my home sold through this agency, I would decide to sell my house! As a tenant, I haven't even been able to get my …
5/5
GoogleI have to say, every time I've dealt with Sophie my expectations have been consistently exceeded. She very quickly delivered on her valuation of my property, finding me a great tenant. Since then, she has gone beyond the call of duty on several occasions to assist me on property management issues. Definitely worth contacted Sophie if you want to rent out your property.
5/5
TrustpilotBaneen Abbas is a great agent
Baneen Abbas is a great agent, professional and provides exceptional service. I highly recommend her in the property industry.
5/5
TrustpilotTaylor Stevenson is an exceptional…
Taylor Stevenson is an exceptional young agent. He kept a difficult transaction on line. Without him the sale would have fallen through.
1/5
TrustpilotFoxtons - Avoid this company.
Foxtons really don't want to give any money back to anyone. Procrastination and avoidance is the name of the game. I have rent owing to me. The tenant paid it to Foxtons. I stopped using Foxtons but before they passed on the tenants' money. Stupidly. Now they aren't answering emails and certainly aren't returning the money to me. Avoid this company.
5/5
TrustpilotFoxton is very helpful and efficient
Foxton is very helpful and efficient. Both Jean and Sam provided great advice and excellent service for my property sell.
1/5
TrustpilotVery poor experience with Foxtons…
Very poor experience with Foxtons Hackney.
5/5
TrustpilotJane Bashiru & Foxtons
I am the former Mayor of Rome and a liver transplant surgeon. Therefore, I strongly appreciate efficiency and accountability. At Foxtons, my contact in the last several years was JANE BASHIRU. She is incredibly prompt in answering any question, efficient in solving all the outstanding issues, and very pleasant to deal with. Foxtons is lucky to have an asset like JANE BASHIRU! Ignazio Marino
5/5
GoogleEllie was helpful and friendly at all times, alhtough eventually I found the flat I wanted through another agent. Ellie is responsible and enthusiastic and I think she will go far!
1/5
TrustpilotAwful Estate Agents
I would recommend that Joe Darnell from the Foxton's auction division brush up on his ability to handle rejection and would benefit on customer service training. Being in a customer facing role requires tact and professionalism which was quite frankly lacking in my experience with Foxton's. The customer comes second to the prospect of a commission when it comes to this estate agency.
5/5
GoogleFreddie was brilliant. Found us a great place in record time. Went the extra mile to get everything sorted. Bit of a star.
Agent replied · 23 October 2024
Thanks for the review, glad Freddie was able to find you a suitable place so quickly.
5/5
TrustpilotSabrina is very polite and pleasant to…
Sabrina is very polite and pleasant to speak and she is very good in marketing the flat
1/5
TrustpilotIf you are interested to buy or rent a…
If you are interested to buy or rent a property you approach Foxtons, they say your application is successful, takes all fees and recommends solicitors. point 1 never believe they take 2k from 100 people, 100 people suffer by being deceived, especially gauge the seller's greed, then you can estimate the agency's greedy or not, trust is valuable don't believe liars
5/5
TrustpilotIsaac monteiro
Isaac was very very helpful, calling his US clients at a great time - a breath of fresh air in this industry!
1/5
TrustpilotLast minute viewing cancellations
Last minute viewing cancellations. Constantly the property happens to be under offer and you will be the last to know. They will try to push you on other properties by wasting your time.
Agent replied · 22 October 2024
Hi Eleni, We are sorry to hear about your experience, we take client complaints extremely seriously and always investigate them fully; please do reach out to “social@foxtons.co.uk” so we can investigate this matter further. Sophie,
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
