Every review we hold for the Guiseley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotKept part of deposit and wasted a lot of time
Blue Residential kept part of my deposit for petty reasons despite acknowledging that we had looked after the property during our tenancy.I didn't challenge it as i just wanted my refund back quickly, since it had already taken several weeks for them to tell me how much I'd be getting back.However, it took many more weeks for the money to be returned to me - I was a few days away from taking it to small claims court.The person I spoke to didn't acknowledge my frustration and every time i spoke to Blue Residential they'd merely tell me that I'd get my refund back in a few days, but when I'd phone back a few days later without my refund, I'd be told it would be another few days. This continued for several weeks.I think you should AVOID Blue Residential as this was a stressful and frustrating experience.
Name · 22 November 2020
Agent replied · 6 July 2023
We are always very suspicious about reviews that are ‘name not provided’ as being fake. If you are happy to review us openly then the least we expect is the ability to properly respond to your concerns. This is a matter that could and should have been responded to personally at the appropriate time.We have been trading since 2004 with thousands of happy tenants. Tenants that we communicate with throughout, with tried and tested procedures.The reality is you have taken a tenancy with us without issue, been in the tenancy without issue, and have agreed without challenge to the findings of the checkout. The appropriate time to raise concerns would have been at the time the amounts were mentioned. At this stage we could have gone into further detail, with photographs of our findings and discussed this with you in more depth. If this property is the one we think it is (as we don’t know you OR the property you are referring to by your anonymity), this amounted to £75 for cleaning you had very clearly missed. This was hardly a significant deduction from the full bond which was returned.With regards to the timescale. We were within the limits set out, albeit clearly these were not at your own pace. There is more of a delay as we are waiting, beyond a tenant move out, because of COVID to protect our staff. On occasions, this has involved a fumigation of properties with an appropriate cleaning agent, obviously not at tenants cost. Similarly, in arriving at any costs there is a delay in contractors providing quotations. These are not excuses, but the reality of the current climate. Again, we are not unreasonable in this. We are people, just like you, behind this business.With regards to the ‘petty reasons’ whilst ‘acknowledging that you had looked after the property’ during the tenancy. These are not mutually exclusive. Clearly significant efforts were made to leave it in the condition we would expect. But also, some areas were missed that require someone to undertake cleaning work. There is a cost attributable to someone doing this. Those areas may have been (as we don’t know you OR the property you are referring to by your anonymity) the inside of the oven, the shower area including screens and mildew etc. Whilst you regard these as petty, I am sure that if you were moving into the property they would be the source of much frustration if they had not been properly cleaned.We understand the current climate is stressful, as is moving home, and often this exacerbates what you think. We would however highlight that a 1* review for a small part of your overall tenancy, including moving in, including during the tenancy, including the agreement at the end that clearly you did not challenge, is hardly reasonable. The reviews below this reflect more of who we are. Your anonymity suggests you probably know this as well.
★★★★★ 5/5
GoogleI couldn’t be more pleased with my dealings with the folks at blue residential. They helped me through getting the flat, The paperwork was decisive and very detailed. They have even a month following, helped me with other questions and enquiries that have come up.
Their honesty, organisation and friendly demeanour Was such a relief to previous letting agency I’d contacted, and when I go to buy a home in the next few years, I will certainly be calling their sales department.
Five stars is not high enough of a rating.
James · 1 April 2024
★★★★★ 5/5
GoogleAmazing service from Blue . We've been renting with them for so many years . Dan is an asset for this agency. Very professional and helpful.
Elena · 20 July 2024
★★★★★ 4/5
GoogleRented a property for 2 years with Blue as the letting agent. Property manager Carol was our first point of contact if we had any problems. Always a delight to speak to, friendly and so helpful. Couldn’t fault her at all.
Faye · 30 August 2023
★★★★★ 1/5
GoogleWe rented an apartment through Blue Residential for 15 months and experienced a significant drop in service quality after paying the deposit. …
Umar · 14 April 2025
Agent replied · 16 April 2025
Thank you for your review. We appreciate feedback as it provides us with the opportunity to reflect on our practices and respond accordingly. While we understand that your review was a result of your perception of the tenancy, we believe it … More
★★★★★ 5/5
GoogleMy first time renting and had a really great experience with the team. Really knowledgeable about the property and the renting process and very customer friendly, hope to do business with them again. Also extra points for being so flexible …
Joseph · 14 September 2025
★★★★★ 5/5
GoogleAn excellent service, from start to finish the guys were great, would recommend! Dan was great and the ladies in the office were outgoing and a pleasure to deal with.
Alistair · 1 April 2024
★★★★★ 5/5
TrustpilotRenting with Blue Residential
We've just started renting a property with Blue Residential and they've been very quick at getting the documents sorted. Everyone we've spoken to has been very friendly with a special shoutout to Dan and Gill who have been great. Would definitely recommend!
Alison · 12 May 2023
★★★★★ 5/5
GoogleMoving is a very stressful time, Blue Residential have been amazing, from facilitating a viewing to all of the communication in relation to checks andiaising with the landlord, I can not thank and rate Blue Residential enough, what an amazing friendly professional team you all are. Thank you so so much 😀PositiveResponsiveness, Quality, Professionalism, Value
Joanne · 30 August 2021
★★★★★ 5/5
TrustpilotRecent tenancy change
Used Blue Residential for a recent letting - they were fantastic. Knowledgable, good attention to detail and excellent service including helpful advice about making the most of my property to increase interest. Would definitely recommend them.
Ann · 18 September 2025
★★★★★ 5/5
TrustpilotBrilliant experience with Blue!
Brilliant experience with Blue! Dan and Carol made the process easy and simple from start to finish. They were accommodating in arranging a viewing at short notice and ensuring the move in phase was straightforward. They were friendly and knowledgeable throughout which is always a bonus when moving homes!A pleasure to deal with.Would definitely recommend and use Blue again.
IB · 8 July 2020
★★★★★ 1/5
GoogleShocking, had to leave our tenancy early due to events out of our hands that could have led to health and safety issues and we were seemingly penalised for it. Originally quoted around £200 for leaving early, this were later upped to 475, two weeks before we were due to hand the keys in.. even though they took 480..! Couldn't believe it.. The person I spoke to in the office didn't know the correct price and corrected herself twice.. quoting £400 to begin with.. leaving us short for renting another house and hard up money-wise.. Didn't help or advice in the slightest but just said "take it up with the landlord" Feels like we have been made an example of only because we left our tenancy early due to my partner being pregnant, that could have lead to fall risks on steep stairs, so we had no other option.
Jordan · 31 August 2017
Agent replied · 29 August 2024
Please see https://www.allagents.co.uk/blue-residential/
Having read your review it has left us all a little dismayed. We have tried, in vain, to explain a straightforward process on a number of occasions but there must come a point where you accept some responsibility. That said, we take your comments seriously and as such here is an overview.
This was simply a change in your own circumstances and your confidence in the property because of that change. There was no issue with the tenancy, the landlord or the property which has now gone on to be successfully re-let.
Your tenancy was not due to end until March 2017. You contacted us on the 17th September to explain that you wished to terminate your tenancy early. Your partner had become pregnant and did not feel comfortable with having two flights of stairs. The landlord was gracious enough to agree to this subject to his relet costs being met. This is something he did not have to agree to given the tenancy. We fully understood your choice in this matter and a senior member of staff contacted you and spoke to your partner on Monday 19 September to explain that as you were still in tenancy you would have to pay the landlords relet costs. In essence this would release you from the tenancy agreement leaving the landlord no worse off than he would have been should you have fulfilled your obligations. Similarly from your point of view you would be allowed to released from the tenancy and the obligations of paying rent until March 2017 which would have amounted to in excess of £2,000. The landlord also agreed not to charge you for the days between your departure and the new tenant taking residence which he was entitled to. Clearly from a cost exercise undertaking this benefitted you financially and also benefitted you given your new change in circumstances. Your partner was fully aware and accepting of this. The landlords costs have, and always been £400 + VAT. This accounts for your confusion over £400 and £480 which are essentially without and with VAT figures. Your partner specifically asked us to seek the landlords permission to take the fees from the bond so she clearly understood the process. At no time has any other fees been mentioned. There has been no quoting. £200 is not a fee that we charge for anything.
We subsequently relet the property promptly and encouraged the new tenants to move in earlier than they originally wanted to save you yet more rent. Upon securing a new tenant, the senior staff member called your partner to run through departure dates. At that point your partner was reminded of the amount of the fee deduction and the conversation of the 19th of September was referred to again in which she acknowledged that the sum was being deducted from the deposit which the landlord was holding not ourselves.
This brings us to your returning the keys, whilst three other members of staff and myself were in the office. You suddenly voiced the first open issue/concern with the amount paid. This is despite all the conversations had with your partner. The same senior member of staff who had spoken to your partner happened to be in the office and explained to you again. This was the third explanation of the fees. At no time has any other fees been mentioned. There has been no quoting. £200 is not a fee that we charge for anything.
Positively, clearly you have enjoyed living in the property during the tenancy (prior to your circumstances changed) and your landlord had been a good landlord. Your rent was paid on time and with exception to the deduction for the bond there was no other issues or concerns raised. We have re-let to fantastic tenants who have seen the same positive aspects in the property you originally saw.
Ironically the two members of staff that you have give one star to, Carol and Jane, had limited roles in the process !
★★★★★ 5/5
GoogleA great team, professional & straight forward to deal with.
Very transparent re costs with nothing being buried in the small print. Fast & efficient with a very good grasp of the market, resulting in the ability to match people with the right property quickly. Highly recommended.
Philip · 6 May 2025
★★★★★ 5/5
GoogleWe cannot thank Dan and the team enough for helping us find our perfect home. We met Dan a few times at various viewings, he was always helpful and friendly. The application process was made easier with guidance from the office, any queries have been answered quickly. Highly recommend this local, friendly business.PositiveProfessionalism
K · 30 August 2021
★★★★★ 5/5
GoogleThank to all the team at Blue Residential ! Especially Jane for all your chasing and hard work to get the sale completed ! Will be sure to use you again in the future.
James · 30 August 2023
★★★★★ 5/5
TrustpilotHighly recommended
Great, well run independent company. We have used Blue for a number of years for our rental property, Dan, Carol, Sheryl & team are very friendly, efficient & approachable.
Pam · 4 November 2025
★★★★★ 5/5
GoogleThe process was smooth and easy at every step of the way. The staff were friendly and helpful. I would highly recommend Blue Residential.
Steven · 14 December 2025
★★★★★ 5/5
GoogleHighly recommended. Knowledgeable about letting requirements, identified issues and provided very reasonable quotes to resolve them. Work was done quickly and everything was hassle-free. Email responsiveness was great.
Charlie · 2 January 2024
★★★★★ 5/5
GoogleExcellent service from all the team at Blue. They were professional and efficient throughout, and worked hard and applied their expertise wonderfully. They are also lovely people to communicate with, both friendly and professional. Thanks Dan, Jane, Carol and the rest of the team.
Karen · 30 August 2022
★★★★★ 5/5
GoogleThe whole team at Blue Residential has been amazing in helping me move. They have been so helpful along the way. Cannot fault them at all⭐️. Everyone is so caring and their customer service is outstanding⭐️⭐️⭐️⭐️⭐️
Tatyana · 14 August 2025
★★★★★ 5/5
TrustpilotGreat Customer Care
We had a great service from Blue Residential. Dan was incredibly helpful allowing to us to look at 2 properties at 7pm, he worked over time in his day to allow us to view these properties and it’s really appreciated thank you. All emails were swiftly responded too and we was never left waiting
Lawrence · 8 January 2021
★★★★★ 5/5
GoogleWe all have different houses, we all have different issues, concerns and priorities. The team at Blue were able to manage our issues, mainly that we were away most of the time and did all our viewings. The team kept us updated at all times which gave us confidence that the sale was progressing, I think the hardest time was waiting for solicitors to do the searches when everything seems to go on hold, nothing to do with Blue but they still kept in regular contact.
They made a suggestion that we use Ison Harrison solisitors, they didn’t disappoint either.
The sale of your house is supposed to be one of the most stressful things in your life, Blue really did take the pressure off. Thank you
Ross · 30 August 2023
★★★★★ 5/5
GoogleI had an excellent experience letting a property from Blue Residential. I'd had a difficult hunt for a new apartment after my current one was sold, and I encountered a lot of letting agents who were accepting dubious offers on properties that hadn't been viewed, booking huge numbers of viewings at the same time and even entertaining multiple offers at once.
Blue Residential had none of these problems - they were friendly, up-front, very available for questions, understanding when I was late for the viewing and were generally a pleasure to let from.
BenIsProbablyAngry · 30 August 2023
★★★★★ 5/5
TrustpilotDan has been brilliant from the start
Dan has been brilliant from the start. He is very professional and he was very clear about everything i needed to be aware off. I will continue to stay in touch with Dan for any issues if any going foward. I would recoment Blue Residental and the team that are at Guiseley. Thankyou so much for your help.
Emma · 30 March 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
