Every review we hold for the Guiseley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEasy process to become tenants with Blue Residential
We have just become tenants with Blue Residential and the whole process went very smoothly. We were living quite far away from where we needed to rent a new property and so we had struggled for a few weeks to find somewhere. Blue Residential made it easy and we were able to see a video viewing of the property and after applying for it were notified very quickly of the landlord's responses. We were able to move in a week later and the property is lovely. Dan is always very quick at responding to my emails and questions. One suggestion we do have would be to make it possible to complete forms online rather than having to print them off and fill them in by hand before scanning them in again to email and then post hard copies - but this is just a minor issue really! Would recommend Blue Residential to friends and family :)
Eleanor · 5 July 2020
★★★★★ 5/5
TrustpilotAbsolutely wonderful from start to…
Absolutely wonderful from start to finish. Each staff member I encountered was professional, friendly, knowledgeable and ticked every box needed. This was my first time renting, and I can honestly say it has been such a simplified process due to care and attention blue residential provide, Dan has been excellent throughout right from the viewing. They keep you in the loop daily about the steps and the next stages. I viewed the apartment on a Sunday, and had the keys by Friday, now that’s what you call customer service and people who know exactly what to do and how to do it. I cannot recommend blue residential and the team at the guiseley office more, they are all a credit to the company, and me and my partner would like to thank you all for making what could have been a very stressful situation during hard times, a simple, easy and efficient process. I would recommend to anyone looking to rent, to definitely have these guys at the top of your list!Richard and Chantelle
Richard · 18 June 2020
★★★★★ 5/5
TrustpilotThe whole team have been helpful!
The whole team have been helpful throughout the entire process of moving and settling into our home. My partner and I were concerned about the effect Covid19 would have on enabling us to move stressfree however Blue really made it easy. Communications were excellent with Dan, in particular, being quick to respond and always giving clear replies. They also answer the phones promptly - a big step up from large scale letting agencies we have been with in the past. Highly recommend the Blue Residential team!
Charlotte · 2 June 2020
★★★★★ 5/5
TrustpilotFantastic Service and Fantastic People..5*
I was able to use Blue Residential for lettings and sales so for this review I will split my comments into two categories as I dealt with very different people and of course the process is very different.LETTINGSI decided to rent my flat and from the get go I felt I had chosen the correct estate agent. My first contact at the estate agent was with Dan, who went through the contract in thorough detail which put me at ease as this was the first time I had rented a property. You could tell that Dan had pride in his work and made sure he got the right photos to be able to market my property effectively. Dan also rented out a flat to my brother and likewise my brother also felt at ease and found Blue really easy and efficient to use.For day to day running I mainly dealt with Carol and Sheryl who both were so helpful and made my life so much easier. When there were repair works they got it sorted quickly and the quality of their recommended plumbers (etc) were of a very high standard and the prices were very competitive.I was impressed at the speed they were able to find a new tenant and the process of getting them in as soon as possible. All payments went through smoothly and all inspections were done thoroughly. They exceeded my expectations in this area.After a couple of years of renting I decided to sell the property...SALESI sincerer thank Jane for all the work and advice she gave me during the whole process of selling my flat. Similarly to renting this was my first time selling my home and she helped me understand the process at every stage. She was honest with me throughout the process especially with pricing and when it was right to potentially drop the price. She regularly kept me updated and in fact I felt she went above and beyond with getting the sale to go through as quick as possible. I felt she always had my best interest at heart. The best thing about Blue Residential is absolutely the team. They are just a great bunch of people. They are cheery, polite and really care about you. They are positive, optimistic and passionate in everything they do and actually will miss talking to them If you haven't gathered already, I highly recommend Blue and would use them again in a heart beat.
Miss · 19 November 2019
★★★★★ 5/5
TrustpilotHelpful and well informed staff
Have recently sold a property through Blue Residential and I can only speak highly of the whole operation. Previously to the selling of my property, I had used there Landlord rental service for the past 12 years. The knowledge of the local property market for selling and rental is superb.Property values from the team are accurate and achievable to the market conditions. I can only thank Cheryl, Jane and the rest of the team at Blue for a great service over the past years and I would highly recommend them to anyone wishing to sell or rent their property in the area. Greg Marshall
Greg · 8 October 2019
★★★★★ 5/5
GoogleI have used Blue for many years and have always found them exceptional.
Recently they have taken on a property of mine and let it. Jayne has been very helpful as always. Dan has been brilliant, arranging repairs at the property, showing prospective tenants around, securing a tenant and keeping me up to date of everything. I would absolutely recommend Blue!PositiveResponsiveness, Quality, Professionalism, Value
Sharon · 30 August 2022
★★★★★ 5/5
GoogleThank you to Gill and Dan, whose efficiency was unmatched in arranging my new rental property. Very grateful to you both. Would highly recommend Blue’s services to anyone looking at moving locally!!
Wes · 2 October 2024
★★★★★ 5/5
GoogleAbsolutely outstanding service from start to finish. Jane Clavin went above and beyond her role and was extremely supportive throughout the whole process. I would highly recommend using Blue Residential to anyone who’s looking for a friendly, reliable and hardworking estate agent.
Sophie · 1 April 2024
★★★★★ 5/5
TrustpilotExcellent communication
My family were looking to sell our late father’s Flat from March this year and it was expertly handled by Jane Vale throughout. It took slightly longer to complete, given Covid restrictions on viewings etc, but Jane was always transparent on where we were and we felt informed, even in these peculiar times. Jane is a good listener and took on board what the family were looking for and found a suitable buyer.
Paul · 23 September 2020
★★★★★ 5/5
GoogleDan and the team did really well to get me set up to move in ASAP. I couldn't get the hot water timer working properly and Carol in maintenance had someone over to repair the switch and take care of the programming the same day. Can't do better than that.
Ian · 30 August 2023
★★★★★ 5/5
GoogleBlue Residential have provided an absolutely fantastic service renting our apartments in Horsforth over the many years. We have built a fantastic relationship with the team, especially Jane, and I am very thankful for both the professionalism and care that she delivered. I would recommend Blue Residential for both Lets and Sales and rate them a five star service. All in all a proactive, trusted and friendly company!PositiveProfessionalism
RAZER · 30 August 2021
★★★★★ 5/5
GoogleI had a really great experience from start to finish. The application process was quick and easy to do online. Everything went through nice a quick.
Really friendly and knowledgable staff. Can't thank them enough. Easily the best experience I've had with an Estate Agents. I would highly recommend.
Jack · 30 August 2023
★★★★★ 5/5
TrustpilotNew tenant find
As always the team at Blue were fantastic in finding me a new tenant
AC · 5 July 2026
★★★★★ 5/5
GoogleFantastic estate agents! We’ve used them for both buying and rentals, and every time they’ve been so friendly, approachable and easy to deal with. Nothing ever feels like too much trouble, and their knowledge and support really make the whole process stress-free. We honestly wouldn’t go anywhere else.
C · 14 September 2025
★★★★★ 5/5
TrustpilotFirst Class service
Blue have successfully marketed and rented 2 apartments out for us recently. I can not rate them highly enough in terms of the service they have provided particularly during lock down as we really didn’t think we had any chance of renting these out! The virtual tours they did to market the properties was great and they kept us updated through the whole process. Thank you Dan and the team there!
Claire · 7 June 2020
★★★★★ 5/5
TrustpilotMy family have rented properties with…
My family have rented properties with Blue for over 20 years. The service has been excellent. It is personalised efficient and friendly. I believe its strength is due to it being a well run independent local company with good staff and links to local tradesmen. If work needs to be carried on a property it is assessed first, you are consulted and provided with reasonable quotes before work is carried out. With regards to prospective tenants my experience is they thoroughly vetted, assessed and discussed with you prior to tenancy.
Mark · 12 July 2024
★★★★★ 5/5
TrustpilotAn awesome team at Blue residential
An awesome team at Blue residential. Great communication. Highly recommend 👌
Keena · 10 July 2026
★★★★★ 5/5
TrustpilotFantastic estate agents
Fantastic estate agents! They are so personable, friendly and knowledgeable, and always go out of their way to do a brilliant job. They’ve been incredibly flexible and always available when we’ve needed them, which has made the whole process so much easier. Couldn’t recommend them highly enough!
Catherine · 12 September 2025
★★★★★ 5/5
GoogleThe whole team at Blue are great, special mentions to Gill and Carol for all their help throughout my tenancy and beyond. I have been renting for more years than I care to think about and this team were on top of all communications, as and when needed.
Thanks to the team.
Olivia · 14 July 2025
★★★★★ 1/5
GoogleThey withheld a significant chunk of my deposit without good reason, and despite not fighting it (in the hope to get my deposit back as fast as possible, as it had already taken weeks before they even agreed how much of my deposit to return,) it took them several more weeks and many many calls to actually get my deposit back. Thankfully i didn't need to take them to small claims court, but it nearly got to that stage.
I'd recommend avoiding Blue Residential as this was a very stressful experience and the staff member i spoke to had no empathy for my frustration - they just kept telling me I'd get my deposit back 'in a few days' and then a few days later when i phoned again, I'd be told the same thing.
EDIT: Given the opportunity to acknowledge areas they could have done better, Blue Residential have simply dismissed my complaints in their response to this review. It's precisely this inability to take ownership of the issue that made it so frustrating to deal with them when trying to chase down my deposit.NegativeResponsiveness, Quality, Professionalism, Value
Name · 30 August 2021
Agent replied · 29 August 2024
We are always very suspicious about reviews that are ‘name not provided’ as being fake. If you are happy to review us openly then the least we expect is the ability to properly respond to your concerns. This is a matter that could and should have been responded to personally at the appropriate time.
We have been trading since 2004 with thousands of happy tenants. Tenants that we communicate with throughout, with tried and tested procedures.
The reality is you have taken a tenancy with us without issue, been in the tenancy without issue, and have agreed without challenge to the findings of the checkout. The appropriate time to raise concerns would have been at the time the amounts were mentioned. At this stage we could have gone into further detail, with photographs of our findings and discussed this with you in more depth. If this property is the one we think it is (as we don’t know you OR the property you are referring to by your anonymity), this amounted to £75 for cleaning you had very clearly missed. This was hardly a significant deduction from the full bond which was returned.
With regards to the timescale. We were within the limits set out, albeit clearly these were not at your own pace. There is more of a delay as we are waiting, beyond a tenant move out, because of COVID to protect our staff. On occasions, this has involved a fumigation of properties with an appropriate cleaning agent, obviously not at tenants cost. Similarly, in arriving at any costs there is a delay in contractors providing quotations. These are not excuses, but the reality of the current climate. Again, we are not unreasonable in this. We are people, just like you, behind this business.
With regards to the ‘petty reasons’ whilst ‘acknowledging that you had looked after the property’ during the tenancy. These are not mutually exclusive. Clearly significant efforts were made to leave it in the condition we would expect. But also, some areas were missed that require someone to undertake cleaning work. There is a cost attributable to someone doing this. Those areas may have been (as we don’t know you OR the property you are referring to by your anonymity) the inside of the oven, the shower area including screens and mildew etc. Whilst you regard these as petty, I am sure that if you were moving into the property they would be the source of much frustration if they had not been properly cleaned.
We understand the current climate is stressful, as is moving home, and often this exacerbates what you think. We would however highlight that a 1* review for a small part of your overall tenancy, including moving in, including during the tenancy, including the agreement at the end that clearly you did not challenge, is hardly reasonable. Your anonymity suggests you probably know this as well.
EDIT: I think people can clearly see where the taking ownership falls short when you did not mention any issue at the time, are using a review to complain rather than communicating directly with us and given you have reviewed us with 'name not provided'. We are a small local business and we work with our clients. It does involve a two way direct interaction rather than exercising your own frustrations online. I think the reviews around your own review show this ... https://uk.trustpilot.com/review/blueresidential.co.uk .We wish you all the best for the future. Stay safe.
★★★★★ 5/5
GoogleEveryone at Blue Resindental was extremely helpful and instrumental in the smooth purchase of my property. The personal service was excellent with prompt and friendly communication that I hadn’t experienced with larger estate agent chains. Special thanks to Jane 😊 …
Sam · 31 August 2018
Agent replied · 29 August 2024
Many thanks for your kind review. We wish you all the best in your new home.
★★★★★ 5/5
GoogleAs a retired Estate Agent I appreciate all the hidden work that is required, at times, to bring about a successful completed sale, the staff at Blue, collectively and individually, went above and beyond expectations, first class service!
Paul · 14 November 2025
★★★★★ 5/5
TrustpilotBrilliant from start to finish
Brilliant from start to finish. I viewed the property on the Monday, my references were completed and I was accepted on the Thursday! Dan was amazing, he was in regular communication with me and was very efficient. He made everything so easy, It was my first time going through this process and he made it really straight forward. Would recommend to friends and family. Thankyou :)
L · 25 October 2020
★★★★★ 5/5
TrustpilotMoving
Great experience everyone is friendly kind and efficient at their jobs. My moving in experience was smooth and fast thank you to Dan and the team at Blue
Major · 1 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
