Every review we hold for the Guiseley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTo Dan and the team,
Thank you for sending me such comprehensive information - the step by step info for the water heater in particular has come in very handy this morning!
The ladies at Blue were also super helpful on Friday - such down to earth, lovely people. Please share my thanks with them for making everything so easy as I signed up for my new adventure.
Start to finish, this process has been simply fabulous. I have never had such a warm and straightforward experience with any letting agents; Blue has turned a difficult year turn into the most exciting part of my life, as I look forward to what this next chapter has in store.
I promised a poem as a review - please find below:
At Blue, the ladies welcomed me,
With warmth and kindness, openly.
On Friday’s path, they lit the way,
So easy, bright, and calm the day.
Such lovely souls, so down to earth,
They showed me care, they showed me worth.
From start to end, each step was clear,
A gentle hand, a voice sincere.
No agents ever felt so true,
But something special lives in Blue.
A heavy year now fades from sight,
Transformed into a time of light.
With thanks I step through open door,
A new adventure to explore.
The future calls, and I can see,
The best of life ahead of me.
Rachel · 14 October 2025
★★★★★ 5/5
TrustpilotExcellent service
Dan has been helpful from my looking around properties to rent, to arranging the details for my move into the property and arranging for minor repairs to be completed when I did move in. The ladies in the office were friendly and made my move very smooth. I would definitely recommend Blue Residential.
Anon · 6 March 2026
★★★★★ 5/5
TrustpilotBlue Residential have been so friendly…
Blue Residential have been so friendly and helpful during my application and ahead of my moving in. Dan is always happy to answer my questions and Gill is a delight. Thanks for making it easy!
VG · 11 April 2026
★★★★★ 5/5
TrustpilotGreat customer service
I’m a new tenant. Dan and the team at Guiseley have been a huge help setting me up in my new apartment. Any queries I have are answered promptly. Amazing company and team.
Ben · 9 April 2026
★★★★★ 5/5
GoogleLetting my house for the first time was something I approached with trepidation. However Dan at Blue Residential soon put me at ease. Within a few days of putting the house on the market suitable tenants were found and soon after all references were in. It took less than 4 weeks from Dan viewing the house to the tenants moving in. Dan made sure the house was tenant ready helping me every step of the way and replying to my emails almost immediately day or night. Truly outstanding service. Thank you!!
Gerard · 18 September 2024
★★★★★ 1/5
TrustpilotStill waiting on a bond refund 4 weeks…
Still waiting on a bond refund 4 weeks later and no communication from blue without chasing. Pfft. Poor blue poor.I dealt with Carol too as previous poor review.Manage expectation when handing in keys, don't say send us your bank details and we will be in touch. When 2023? Just seems when your a customer and paying rent and leave there is no after care. Talk and communicate with tennants Carol. Let's not treat ex customers as an after thought.Be aware when choosing them as a Tennant and leaving!!! Please everyone and anyone.We only learn through feedback BR. I truly hope you take this as something in your circle of influence to change.
Chris · 14 October 2021
Agent replied · 6 July 2023
Thank you for your review and your feedback.It would appear that, as advised to you on the 21 October, we had some difficulty in getting hold of, and agreeing the scope of works with, the landlord. You were also not the only residing tenant in the property. I believe the bond returned was more than generous given the cleaning and issues that had to be attended to after your departure including removal of smoke detector etc. There was a deduction from the bond to cover these matters before it was returned. The bond was returned within 10 days of the landlord discussions. I can advise it was not returned any quicker by submitting this online review which you intimated you would do. However, I can see given the issues we have all been having with the pandemic, and priorities at that time, there was some delay in communicating with you which we take on board. I would however question the 1* star rating overall when there has not been any other significant issues during the tenancy from move in to move out. The return of the bond reflects one aspect of the overall tenancy including your very efficient move in and the length of the tenancy which was over 3 years, 5 months from May 2018. This does not strike us as someone who has had a poor tenancy. The ability to review reflects an ability to truly reflect the service a business gives. As a local and small agency we value this. It is not a tool to wield because the timescales and expectations do not meet your own necessities/requirements.Dan McCaul
★★★★★ 5/5
GoogleDan, Sheryl, and Carol, on behalf of my mother, thank you for managing the letting, maintenance, and overall care of her cottage over the past few years. Your dependable, professional, and approachable service, combined with your network of trustworthy local tradespeople, has allowed you to resolve issues promptly and keep rental turnaround times to a minimum. We greatly appreciate your efforts, and wholeheartedly recommend Blue Residential to anyone looking to let their property.
Nigel · 14 February 2026
★★★★★ 5/5
GoogleWe have recently let a property from Blue Residential. The process, from start to finish, was professional and expeditious. Cannot ask for much more, the ladies in-store are a joy and the agent we dealt with for the letting kept us up-to-date and replied in good time.
Their inventory process is very thorough, both my partner and I were impressed.
Would happily recommend them to friends or family.
Ady · 14 March 2026
★★★★★ 5/5
GoogleDan was very friendly and helpful, with quick responses and lots of support. I have rented about 5 times in my life and this was the best renting application and viewing experience
Toni · 14 November 2025
★★★★★ 5/5
GoogleWell thank you so much to Dan, Gill, Carol and all the staff at blue Estate agents. They went out of their way to help us in gaining our perfect rental property.
It is just what we wanted and needed as we were asked to leave our previous property of 9yrs.
They listened to our needs and four weeks later we moved into our new property.
A beautiful 3bed with large Garden, Garage off street parking. In a fantastic quiet local area.
The service was very professional with a real friendly approach. We felt like we were friends from the beginning. Any anxiety’s or worry’s were answered fully and quickly. What an amazing team.
Thanks again to all the team.
If you are looking for a move then look no further blue will listen to you and help you find your ideal home.
Amazing.
Craig and Julie Wardman.
Craig · 30 August 2023
★★★★★ 5/5
GoogleHuge thank you to Dan and Gil at Blue Residential for supporting us through our house move! After booking a house viewing with ease, Dan was pleasant and informative showing myself around the house answering any questions I had. He also …
Elisha · 14 May 2025
★★★★★ 5/5
GoogleFrom start to finish, the service and support we have received from the team has been fantastic. Dan was great on the viewing and explaining the application process along with keeping us up to date. Jill was excellent at explaining all the …
Antony · 14 April 2025
★★★★★ 5/5
GoogleFrom start to finish Jane and the rest of the team were very helpful and very accommodating to any queries I had, always touching base just to see how things were. Even after picking my keys up on the day of completing the aftercare was excellent as I was struggling with a few things. Jane, Jill and Dan were there on hand to help. Thank you guys for making the process a happy one and for being super helpful when I needed you, would definitely recommend Blu Residential something about them that made it really personal experience.
Lisa · 30 August 2022
★★★★★ 5/5
GoogleI would like to thank Dan and his team at Blue Residential for successfully letting my property once again. I have been using Blue Residential for over 10 years now and I have always found them to be professional, informative and good value for money for the work today do for me. I feel it is important to support local businesses and as Blue Residential offer a quality service I am happy to continue using their services.
Happy new year guys and keep safe and well during these uncertain times
Regards
Jim.PositiveProfessionalism
Jim · 30 August 2022
★★★★★ 5/5
TrustpilotHighly Recommend
After having a very bad experience with our last Property Management company, Dan and Carol have been exceptional at helping us rent our apartment, and get everything sorted for us. We live a couple of hours away and therefore need reliable people who have our best interests to look after and maintain our property - we have found that with Blue Residential.
Olivia · 1 November 2025
★★★★★ 5/5
GoogleBlue Residential made renting my flat a very easy experience. The team were friendly, helpful, and knowledgeable throughout, always quick to respond and resolve any issues. They genuinely want you to feel comfortable and enjoy your time in the property. A very smooth and stress-free process from start to finish.
Ollie · 14 February 2026
★★★★★ 5/5
TrustpilotThankyou To Dan & All The Team
Thankyou to Dan & all his team for supporting us to move into our new home.Communication has been perfect right from viewing the property.Everything was so organised which worked so well for us.Once we recieved the keys everything was immaculate inside and everything laid out for us with a really useful guide too.We are looking forward to enjoying our new home,thank you again for making this possible.Rachel & Luke.🙂
Rachel · 20 April 2023
★★★★★ 5/5
GoogleVery quick, professional service from Blue. Were accurate on suitable rental amount which was achieved. Kept updated regularly on the progress of the tenancy and gave valuable guidance with regard to suitability of the clients. Photos taken quickly and of good quality and all viewings undertaken by Blue. Would definitely recommend as a letting agent due to their excellent customer service.
Gabrielle · 14 October 2025
★★★★★ 5/5
GoogleFantastic experience from start to finish. Viewing was prompt and the property was very clean upon viewing. Documents were written to a very high standard and easy to understand. Collection of the keys was fast and easy, and email communication from Dan was very quick.
When moving into the property, inventory was written and pictured to a T and very detailed as it should be.
The lady Carol in charge of our building on the lettings side is fantastic and has sorted any issues we had i.e fire alarm issues.
Would recommend Blue Residential to everyone. The team are fantastic and in my opinion are the best estate/letting agents out. Thanks Blue Residential!PositiveProfessionalism
Ainslie · 30 August 2021
★★★★★ 5/5
TrustpilotI rented an apartment with Blue…
I rented an apartment with Blue Residential, everything went quickly and easily thanks to the well-trained team. They always answered the questions I had, they guided me to the steps to take for the rental and they were always kind. Special thanks to Dan who was with me throughout the rental. I highly recommend this agency. 💕
Teodora · 2 November 2023
★★★★★ 1/5
TrustpilotAn estate agency that holds your deposits back !
I was a blue residential tenant for just over two years. During my tenancy I was never a single day delayed with my rental payments. I hope BR confirms this in their response. I gave my 30 days notice to BR as per the contract and vacated the property before the agreed dates and even called them up to take responsibility for the lack of cleaning and offered to pay for professional cleaning of their choice. This was over three months ago. I have not received my remaining deposit payment. It was only upon my request that they told me they had my deposit and would return part of it. They also tried to add an additional £40 for missing keys which were left at a place where they asked. I took photographic proof just in case this became an issue and thank God I did. Right now I have no response from BR. I have initiated Tenancy Deposit Scheme dispute with regards to my deposit and my emails are going unanswered. Not in my life prior to this I have ever heard of an estate agency holding back a deposit for over 3 months. Usually the other way around. I wish, similar to the tenants, BR could be placed on a default register where they were named and shamed for defaulting on customers deposit. My recommendation to you if you are their tenant - be careful about your deposit when you leave. P.S my dealings have been with Carol.
Saad · 19 March 2021
★★★★★ 5/5
TrustpilotFantastic experience!
My partner and I purchased a property through Blue Residential. Firstly, I’d like to point out just how friendly everyone was! As we were first time buyers, Jane (the lady who was handling our property) was very knowledgeable and very helpful in explaining how everything works in the purchasing process.Jane was always quick to answer the phone and called me back when she said she would, which in my opinion, is such an important part of any process! Also, when Jane was on another line, her colleagues were very happy to help in any which way they could, all being very swift in the process! We really felt as though we mattered and not just another number on a sheet! Overall, a fantastic experience and I do hope I work with the team at Blue in the future!
Joshua · 11 January 2021
★★★★★ 5/5
TrustpilotBlue Residential are brilliant!
I have used Blue Residential for many years for both rentals and sales and I would highly recommend them.I have recently sold my home with them and moved just before Christmas. Firstly I would like to thank both Dan and Jane for showing potential purchasers round my house and for the way they implemented new ways of doing this due to COVID. On viewing other properties I found other estate agents to be lacking in this respect.Once I had a buyer for my house, Jane was absolutely brilliant. She always kept me updated on everything and chased everyone throughout the chain. Everything most definitely ran smoother because of Jane.
Sharon · 10 January 2021
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish, all my questions and queries were sorted out straight away. I have been pleasantly surprised how straightforward and easy my move has been thanks to the work Blue Residential have put in behind the scenes, especially as we are still in the midst of a pandemic. Having to call into the Guiseley office on a few occasions I feel I have to mention how well the office is being managed for everyone’s safety. Finally, the staff are great!! always smiling, always helpful and always friendly especially Gill King who has been my main contact. Thanks Guys, keep up the good work.
Colin · 23 September 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
