Trusted Agent profile · Guildford
Verified
★★★★★
2,554 reviews across 2 platforms
Guildford, GU1 9DP
The Partnership's office in Guildford is rated 4.7 out of 5 across 2,554 reviews on two platforms.
Tell us what you need and we'll put you in touch. The Partnership hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish! Will definitely use this company again in the future.
We are pleased you had such a good experience with Sana and the team, Gareth. Thank you so much for your review. Always happy to help.Tracy HollandMarketing Manager
5/5
TrustpilotExcellent and professional service
Excellent and professional serviceI would defintely recommend The Partnership to anyone looking for a good conveyancing solicitor. The communication is fantastic and always kept up to date at all times.
Good morning SarahThank you so much for taking time to leave us a lovely review on Trustpilot.I am thrilled to hear that your experience with The Partnership has been so positive. We work hard to make sure our clients are kept fully informed at every stage. This keeps you in control of your transaction. Do let me know if I can be of any further assistance at this stage.Kind regardsNatalie
5/5
TrustpilotService provided was excellent from…
Service provided was excellent from Start to Exchange, with an easy to use and informative portals. Thank you especially to Hirakshi and Lilian.
Dear George, Thank you so much for your review. Really pleased to hear that you had a great experience. Lilian and Hirakshi will be delighted with your feedback. Happy to help, Tracy Holland Marketing Manager
3/5
TrustpilotI didn't feel the personal touch and…
I didn't feel the personal touch and while I liked the client portal, I felt it replaced one-to-one engagement.
Dear SebastianI am so sorry you didn't feel that you had a one-to-one engagement with us. Roksana was your lawyer and I can see that you communicated frequently with her throughout the case, both by the portal and telephone.We do have a specialist completions team, and I can see that Ellie also communicated with you directly - so sorry that it felt impersonal.Peter AmbroseManaging Director
5/5
TrustpilotCould not have asked for better.
Could not have asked for better.Great service kept up to date and helpful from the very start.
Dear Steve,Henna and the team will be delighted to hear you've had such a pleasant experience. Thank you so much for your lovely review and as always - happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotProfessional but had empathy in dealing…
Professional but had empathy in dealing with the stressful side of buying and selling! Always made time to give excellent customer care
Dear Prudence and Robin, Thank you so much for your review. We're so pleased to hear you had a good experience with Mekael and Becca - they will be delighted to hear it. Happy to helpTracy Holland Marketing Manager
1/5
TrustpilotGreat online software that handles the…
Great online software that handles the communication, lots of errors and not communicating the agreement with us
Dear AntonI am so sorry that you were not happy with our service - I know that Amna and Alex will be as well. I do see that there were some unexpected issues with the boundaries, but Amna ( and I know Mekael helped out as well ) really did their very best and did resolve them.We always try to ensure that our clients are happy with our service - clearly on this occasion we missed the mark and again, I can only apologise for that.Peter AmbroseManaging Director
4/5
TrustpilotI felt that I had the need to chase…
I felt that I had the need to chase them up in order to move on with the process of my application.
Dear RocioThank you for your review. We appreciate all feedback and will certainly have a look at where we could do better in the future.Tracy HollandMarketing Manager
5/5
TrustpilotVery efficient from start to finish
Very efficient from start to finish , they communicate regularly and answer your queries quickly . I would highly recommend the Partnership
Dear Tiffanie,Thank you so much for taking the time to leave us a lovely review. So pleased to hear that you had a good experience and found the service to be efficient and responsive throughout. We are extremely grateful for your recommendations.Tracy HollandMarketing Manager
4/5
TrustpilotVery good and thorough
Very good and thorough. Even though they are transparent with costings, they are quite expensive. Minor thing significantly adds to the bill.
Dear Manuel,Thank you so much for your review. Pleased to hear you had a good experience with us.Tracy HollandMarketing Manager
5/5
TrustpilotEveryone in team very Professional…
Everyone in team very Professional specially lawyers,I like the speed and Accuracy . Online Portal very Easy and Secure.
Dear Paramjit,Thanks for taking the time to leave us a great review. Delighted you had a good experience with Jazdeep and the team. Always happy to help. Tracy HollandMarketing Manager
1/5
TrustpilotLack of communications
Lack of communications; lack of urgency; lack of interaction. A most unpleasant experience.
StephenOn behalf of The Partnership I can only apologise for the experience that you had with us. As the owner of the business, this is obviously extremely upsetting to read and I will of course look into your case.Again - I am so sorry that we have let you down.Peter AmbroseManaging Director
5/5
TrustpilotEfficient professional well informed…!
Efficient professional well informed timely supportive - all words that I am delighted to use to describe this amazing conveyancing team !!
Dear Jayne,Thank you so much for your awesome review. The team will absolutely delighted with your feedback. Always happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotVery happy always update the portal is…
Very happy always update the portal is amazing
Thank you for your great review! We are thrilled to hear that you found our portal so useful. Always happy to help and here if you need us. Tracy HollandMarketing Manager
5/5
TrustpilotExcellent service
Excellent service. Very clear online task-meter. Staff were easy to communicate with, quick to reply and clear with their responses. Definitely would recommend.
Dear Andrew, Thank you for your great review. Excellent service is indeed what we strive for, so very pleased to see this was the case. The team will be thrilled with your feedback and we are of course grateful for your recommendations. Tracy HollandMarketing Manager
5/5
TrustpilotGood service and communication
Good service and communication, portal works really well for uploading and filling paperwork.
Thank you so much for your lovely review, Jane.Delighted to hear you were so happy with the service you received. Hirakshi and the team will be pleased.Always happy to help and here if you need us.Tracy HollandMarketing Manager
5/5
TrustpilotExcellent service and friendly staff
Excellent service and friendly staff - always on hand to help. Would highly recommend!
Thank you so much for your review Tom (and Stacy). We are delighted you had a great experience with Erim and the team. Happy to help and grateful for your recommendations. Tracy HollandMarketing Manager
5/5
TrustpilotAbsolutely excellent service
Absolutely excellent service. They were incredibly prompt with replies and their communication was brilliant. We have already recommended their services to friends.
Dear Isobel, Thank you so much for your review. Pleased to hear you had prompt communication and an excellent overall experience. Thrilled to hear that you have been recommending us and are extremely grateful. Always happy to help, Tracy HollandMarketing Manager
5/5
TrustpilotEfficient helpful and client focussed…
Efficient helpful and client focussed would highly recommended
Thank you for the great review, Hugh! We're glad to hear that you found our service efficient, helpful, and client-focused. Your recommendation is greatly appreciated! Always happy to help. Tracy Holland Marketing Manager
5/5
TrustpilotI would have no hesitation to recommend…
I would have no hesitation to recommend them. They worked exceedingly hard and held my hand when things didn't go smoothly.
Dear Margaret,Thank you so much for your great review. Pleased to hear you had a good experience with Laura and the team and delighted that you'll be recommending us. Tracy HollandMarketing Manager
5/5
TrustpilotA stress free experience
The Partnership managed to make an incredibly stressful situation far less fraught. They were prompt with their responses, professional, inexpensive and patient.
Dear Sophie, Thanks so much for taking the time to leave us a lovely review on Trustpilot. The team will be delighted with your feedback and comments. We're always happy to help :)Tracy HollandMarketing Manager
5/5
TrustpilotVery professional
Very professional, quick service. Never waited for an answer for more than a few hours. Also very reasonable rates. Would highly recommend!
Dear Petra, Thanks so much for your review. Pleased to hear that the efficiency and communication of our team have met your expectations and you've had a pleasant experience. We are extremely grateful for your recommendations. Tracy HollandMarketing Manager
5/5
TrustpilotPleasant and Very Efficient
I would happily recommend The Partnership for conveyancing. They were very efficient and also pleasant to deal with.
Dear Mary, Thank you so much for your lovely review. Delighted you had such a great experience with Helen and the team. We are grateful for your recommendations and always happy to help. Tracy HollandMarketing Manager
5/5
TrustpilotExcellent service
We used The Partnership to help us with our house sale. They were diligent, professional and supportive throughout and we would thoroughly recommend them.
Dear Clare, Thank you so much for your feedback. It's always fantastic to hear that our clients have had such a great experience and will be recommending us. Tracy Holland Marketing Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. The Partnership hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
