Trusted Agent profile · Guildford
★★★★★
495 reviews across 2 platforms
215-217 High Street, Guildford, GU1 3BJ
Strutt and Parker's office in Guildford, at 215-217 High Street, is rated 4.5 out of 5 across 495 reviews on two platforms, including 63 Google reviews rated 4.8.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotStrutt and Parker Chichester
We sold our house through Strutt and Parker's Chichester office in October 2020. The team of Kirk, Tim and Paul were very professional and communicated well throughout the sale process. They are very knowledgeable about their local market as well as having access to Strutt's wider national network.I would definitely recommend them and would be pleased to use them again.
1/5
TrustpilotAbsolutely terrible so called rental…
Absolutely terrible so called rental agents! Viewed a property to rent was expecting a follow up call (never happened) when I inquired as to the status of the rental and how to proceed was then told ' sorry we are not taking anymore enquiries on the rental' And don't bother calling them as they never answer or return your calls! Thanks for wasting my time I definitely won't enquire about any property up with yourselves and will make sure friends etc don't neither.
5/5
TrustpilotCongratulations for such as remarkable professional and company!
I have been in contact with Mr Hayden and Strutt & Parker, as my family and I we have been looking for a property to rent since January 2021.Mr Hayden has been the most remarkable professional I have worked with, he has gone far and beyond my expectations, working extremely hard to find the perfect deal for us.
1/5
TrustpilotS&P did no marketing for us
S&P did no marketing for us, and the team was defensive when we tried to make suggestions as to how to sell best (having had to handle several viewings ourselves at weekends- quite why estate agents don't work at the time when viewers are available remains a mystery to me!). I am sure they are fine selling conventional properties to wealthy buyers, but they didn't seem to have the audience for our mid-market character property. They didn't do anything to generate interest. It was not a happy or successful relationship, so we have moved on.
5/5
TrustpilotWow!!!
Had a viewing of a property yesterday with Annabel. From the moment she opened the door to welcome us to 45 minutes later when she said goodbye we could not have been more impressed. She was utterly friendly, professional, knowledgeable, honest and truthful. Although this house is unlikely to be the home we buy due to location, although beautiful, we could not have asked for a better agent to show us around. I worked in the property industry for 20 years, owning my own agency for 15 of them and I would have loved this lady to have worked for me. She is a huge credit to Strutt & Parker and if I was selling a house I would use them just to have Annabel show prospective buyers. Thank you for your brilliant service and I hope you see this review. Gill Hopwood
5/5
TrustpilotHighly professional and perfect experience from start to finish
A very positive experience from start to finish. Amy McMenemy was always available to answer questions, and very responsive to emails and messages. I always felt that nothing was too much trouble. I had a very restricted viewing time for potential buyers and she did an amazing job of managing that, and follow up questions. She understood the unique nature of the property I was selling and made every effort to get the right buyer. I would highly recommend
5/5
TrustpilotVery professional and efficient
We sold our house over the summer and Simon and the team were incredibly efficient, gave clear advice and very professional. The added complication of dealing with COVID-19 was dealt with and it didn’t hold up the transaction. The whole process was incredibly smooth from launch through to completion it was a joy to work with them. Thank you
5/5
TrustpilotExcellent
Gina Simpson (Barnet office) was the agent for our recent house purchase in Hertfordshire. Gina was excellent from start to finish. She was very efficient organising viewings and very responsive to questions. The process was challenging at times, but she always helped to move things along and to expedite the conveyancing process.
5/5
GoogleWe recently purchased a property that was sold via Strutt and Parker. We had lots of queries on the property throughout the purchase, but the team did an excellent job getting us what we need to get over the line. Thanks in particular to Jackie, who was excellent throughout, and took the stress out of the whole process.
Hi Mark, thank you for your review. We are very glad that Jackie was able to help guide you through the process. Kind regards, Strutt & Parker.
5/5
TrustpilotWe bought our house from Strutt &…
We bought our house from Strutt & Parker, Salisbury. It wasn’t a straightforward sale - with many tricky obstacles. Despite all of this Fiona Pengelly navigated all of this professionally and fairly. Not what one would expect as the buyers. Thank you Fiona for all of your help and support in helping us buy our dream house.
5/5
TrustpilotGreat Agency
Victoria was great all the way through our purchase, wouldn't hesitate to recommend this agency. Thank you for great communication and your professionalism throughout.
5/5
GoogleBig thanks to Paula and Jackie. They are highly proactive in chasing and pushing things along, and very professional with it. They were in fact not my estate agents but my vendor's - but because my own agent was next to useless they stepped in and did some of their job for them! Highly recommended.
5/5
GoogleWe used S&P to sell my late father's property, was a long process but helped by the team, particular thanks go to David Carville who was our initial point of contact and then Jackie Knight who was amazing throughout, kept up communication and chasing buyers solicitors to help move things along. Would definitely recommend S&P, thank you.
Hi Tanya, thank you for your great feedback! We are glad that David and Jackie were able to support you through the process. Kind regards, Strutt & Parker.
5/5
TrustpilotExcellent throughout
Our whole experience of working with Fiona and the team at this office was fantastic. We bought our house through Strutt & Parker in Salisbury. The most impressive part was the excellent communication throughout. Our purchase was handled excellently from start to finish and Fiona was a pleasure to work with. Thank you S&P.
5/5
TrustpilotI wish to commend Strutt and Parker of…
I wish to commend Strutt and Parker of Norwich for their excellent service. Ian Barnaby-Parsons was friendly and supportive. The house was beautifully represented and i still have remarks on the quality of the vitrtual reality video. It really did give people a great impression of my house. Everyone was delightful in the Norwich office and I thank Ian unreservedly!
5/5
TrustpilotGina & Rosanne were fantastic…
Gina & Rosanne were fantastic throughout the whole process of purchasing a new home and selling our property. The process was challenging towards the end but Gina worked very hard to make everything work. We have settled in at the new home and it’s fantastic. Thank you Strutt & Parker.
1/5
TrustpilotThis company ROBBED us
This company ROBBED us. The Solicitors are complicit in taking advantage of pensioners. Do not trust them, The owner Anne Macdonald who is wealthy and owns a hotel took the stove that was advertised in the brochure. She stripped off mirrors in the bathrooms leaving exposed hot wires. Such greed on the part of owner and solicitors is disgusting. We are trying to go to the police because no one will correct this and undisclosed roof issues, mold, and numerous lies. If anyone can help us on how to proceed we would appreciate. In addition we paid $40,000 over asking and we feel violated like being raped. The greed is astounding. They all drive fancy cars and lie to your face. Avoid Suzanne Moss and Kerry Grant because they will not get back to you to help return a stove in their brochure and the mold is making us sick. Avoid at all costs. I hope we can get arbitration but the greed is so deep. Sad.
5/5
TrustpilotHighly Recommended
Gina was a pleasure to work with, the sale of our property became a real partnership. She was friendly and professional throughout the whole process and was very well informed about our property. She was 100% committed to selling our house and never gave up. We would absolutely recommend her to any family of friends.
5/5
TrustpilotGreat service
We recently bought a property in the Sevenoaks area with Strutt and Parker. Victoria helped us with the process from the initial viewing to sale. She was attentive, thoughtful about our needs and always followed up on requests and tasks in a timely fashion. Above all, we really appreciated Victoria’s calm, professional manner when negotiating some challenging issues to make sure we had a successful completion. We would recommend buying a property through the Sevenoaks office.
5/5
TrustpilotVictoria Rose was great to work with
Victoria Rose was great to work with, regularly updated us on progress and chased things up on our behalf. We have been impressed at how organised strutt and Parker were in terms of organising viewings, grouping them for convenience and following up on queries raised in viewings. I would recommend strutt and Parker.
5/5
TrustpilotMy experience with Strutt and Parker
My experience while working with Strutt and Parker was a fast and seamless one. The agent I was working with (Fai Nesari) was attentive to my needs and was quick and clear with her responses. She made the process of searching for properties very easy. Once again thank you Fai!
5/5
TrustpilotHARPENDEN OFFICE
HARPENDEN OFFICE The team at Harpenden were excellent. Sally, Katherine and Lyn were very helpful and professional. They worked extremely hard to sell our house, negotiating a good price and I'd highly recommend them to anyone thinking about selling their property in the area. Thanks to you all for your hard work.
5/5
TrustpilotExemplary client focus from the…
Exemplary client focus from the Salisbury office. Many thanks to Sarah for her team leadership and advice, Harry for handling the sale so well and Natalie for excellent administration. A pleasure to deal with.
1/5
TrustpilotAvoid the St Albans branch- rude and offhand
Ignore my username on this- I should rebrand to Unhappy Customer! The St Albans branch are terrible. The agent we dealt with was late, rude and offhand and not transparent with what was happening with the offer process (we are looking to both buy and sell). We are currently reconsidering agents to sell our house and on the basis of our experience will never work with Strutt and Parker. Apalling.
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Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strutt and Parker's Guildford office has 495 reviews across two platforms: 63 on Google, 432 on Trustpilot (across the whole business).
Strutt and Parker Guildford is rated 4.5 out of 5 across all 495 reviews, and 4.8 out of 5 on Google from 63 reviews.
Strutt and Parker Guildford, 215-217 High Street, Guildford, GU1 3BJ.
