Trusted Agent profile · Guildford
★★★★★
495 reviews across 2 platforms
215-217 High Street, Guildford, GU1 3BJ
Strutt and Parker's office in Guildford, at 215-217 High Street, is rated 4.5 out of 5 across 495 reviews on two platforms, including 63 Google reviews rated 4.8.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotPurchasing property in Ashford
We had an excellent experience with this agency, notably Mr. Aaron Turner, no delays in communication and timely response to our requests related to our purchase. Presentation of the property on the website was superb! It was much better than our agent did for selling our property. Highly professional job and satisfied customer! Thank you all guys.
5/5
TrustpilotExcellent purchase experience -Strutt…
Excellent purchase experience -Strutt and Parker Salisbury - Sarah Cull was exceptional at every stage of the process. Professional, courteous and timely, Sarah went above and beyond to ensure a smooth transaction.
5/5
TrustpilotWe instructed Gina from Strutt & Parker…
We instructed Gina from Strutt & Parker to sell our apartment. Within 2 weeks the property was sold. Gina then followed up weekly and kept us in the loop with all of the dealings. She was honest and transparent throughout. We highly recommend Gina Simpson to all sellers who want a seamless process from start to finish. Thank you Gina, Thank you Strutt & Parker Cem & Ebru
5/5
TrustpilotExcellent service at all times
Victoria Rose was the estate agent for the seller of the house we recently purchased. We were very impressed with her professionalism in managing the transaction, especially given the additional complications because of the pandemic. She kept us informed at all times as to the status of the sale. We very much appreciated how easy she was to communicate with We will definitely recommend her in the future.
5/5
GoogleFantastic service by Ollie. Friendly, professional and always available.
Thank you, Darren, for your fantastic review! We're thrilled to hear that Ollie provided you with friendly and professional service. Your feedback reinforces our commitment to being customer-centric and reliable, and we look forward to welcoming you back soon! Kind regards, Strutt & Parker
5/5
TrustpilotSt Albans house sale
I sold my house through Harry and Rozanne at Strutt & Parker's St Albans office. The service, professionalism and consideration afforded to me was excellent, especially in light of the various Covid restrictions. The 3D online viewing facility works extremely well in my mind. A good outcome was achieved very quickly. I would not hesitate to recommend S&P. Thank you Harry and Rozanne and not forgetting Daryl-Lee.
5/5
GoogleWe bought through Strutt & Parker and they were excellent every step of the way, especially Jackie. Highly recommended.
Hi Alex, thanks very much for your review. We're glad Jackie was able to support you throughout the process. Best wishes, Strutt & Parker
5/5
TrustpilotHouse Purchase - Winchester Branch
We have recently concluded our house purchase through Strutt & Parker and we were really pleased with the support received and the journey from start to finish.Patrick and the team were very accommodating and responsive and they kept us informed through out. They also acted as an effective intermediary managing our respective solicitors and at all times we felt up to speed and supported.
5/5
TrustpilotGreat service from S & P
Thank you so much to Sam and all the team at S&P with their help selling our house.In very challenging circumstances, with assorted restrictions in place throughout 2020, we were kept "in the loop" at all times and provided with very helpful feedback on viewings and the subsequent successful sale in December.Would have no hesitation in recommending S&P for their professional, yet personal, service. Thank you
1/5
TrustpilotTruly terrible estate agents.
1/5
TrustpilotAs a tenant, I would never recommend doing business…
I would never recommend doing business with this company, Strutt & Parker, and its employees. They encourage property owners to evict tenants without any valid reason. There is no UK law that would protect you and your family from being treated as commodities. :-(
5/5
TrustpilotKatherine from Harpenden Branch
We recently completed on our house, very shortly after the restrictions were removed with house moves.Moving during the lockdown was very stressful but Katherine, the agent was very professional and efficient. Sally the manager was fully supportive with all the paperwork. Both Katherine and Sally made the whole process very smooth. It’s was a breath of fresh air to be working with a very responsive agents.
5/5
TrustpilotWe cannot thank Will and Clare Strutt…
We cannot thank Will and Clare Strutt & Parker Norwich enough for all the support, empathy and help in selling my mother’s property . They were fast, efficient and always there to help and advise from the very start to the end. They ensured a smooth sale with as little disruption to my mother as possible. Thank you once again for a very successful result.
2/5
TrustpilotClassic estate agent, do the bare minimum
Classic estate agent, do as little for you as possible. Referencing took over a month just to find simple things like landlord references even when we had given the details multiple times. Response time always very slow throughout and tried to charge us extra at the end of our tenancy (technical error was their excuse). Overall, they weren't bad but had very little to do with our rental & only ever wound me up when having to deal with them.
Thank you for your feedback and raising your concern. Please respond with your contact details so we can look into this.
5/5
TrustpilotDan Edmunds and colleagues, Lewes office
Dan, Gary and the team at Lewes provided great service, evidenced by: Realistic market appraisal Willing to market a house worth less than £1m Proactive communication Reliable and trustworthy accompanied viewingsNot a pressurised processThank you
1/5
TrustpilotStrutt & Parker ethical issues
Strutt & Parker, Shrewsbury - showing the sickening art of gazumping is still ok with them.Awful service, very 90’s dishonest style of using my bid to rustle up a better bid from another “client that was interested before”.This kind of dishonesty and general lack of ethic shows the urgency of needed regulation.After I spent thousands of pounds on a survey, the best their Director could offer me was “Sorry I don’t normally operate like this” - clearly you do. In an apparent effort to appease me, he went on to explain that he would show me some more properties that are “not on the market yet” of course he hasn’t. 🙄
I’m very sorry to read of your disappointment. Please do contact me so that we can discuss the matter and I can advise you or our complaints handling procedure.
5/5
GoogleThe team were extremely helpful and lovely, especially Jackie who was great at keeping in contact with both sides to help provide updates. Thank you!
Hi Isobel, great to hear that you had such a positive experience. We will make sure to pass your feedback on to Jackie. Kind regards, Strutt & Parker
5/5
TrustpilotPolished professionalism -exemplary knowledge of market
I have sold two properties with Strutt and Parker within last three years. Will Mullen at the Norwich Office managed both sales. The latter property was a large property comprising land, substantial extensive outbuildings as well a substantial country house and additional cottage. This was a complex sale and yet Will’s demonstrated exemplary levels of professionalism, a focused attention to detail, and demonstrated empathy given the sale was due to bereavement. He ensured we remained focused on and achieved the full market value. The sale offer was achieved within just over a month of presenting to market and despite challenges encountered his provided a consistent level of support and communications until completion. I would not hesitate to call upon Will or his Director Tom Goodley, who provided additional advise when required for future sales.
1/5
TrustpilotBy far the worst experience I have ever…
By far the worst experience I have ever had.Ever since day one Meena from the fullham office has been extremely unhelpful, extremely slow with responding and not only that she gave me loads of drama by making me move in to a apartment were half of the things are broken.Now it has been about a month and I have complained so many times about all the things that have not been working and yet... they don’t give a damn. My dryer the kitchen fan the water pressure the fire place the light in the living room etc. There have been two electricians and plumber guys in my flat and neither of them fixed a damn thing but they did agree that they could have not let me move in to a place that’s half falling apart.I so regret my decision to rent from them.
We're sorry to read of your disappointment. Please do contact me so that we can discuss the matter and I can provide you with our Complaints Handling Procedure
5/5
TrustpilotThe smiling voices of reason
Amy and Hamish at the Perth office were always available to help no matter how small a matter. Incredibly grateful to them for all advice and help given during a protracted sale. During a stressful time these were the people who kept us sane!
5/5
TrustpilotWe would like to mention a massive…
We would like to mention a massive shout to Gina who has helped us throughout the whole process. We cannot imagine the struggles we’ve could’ve gone through if Gina didn’t support us, she’s so lovely and been great help by making everything so easy in a very professional way. Thank you so much Gina!! 🙏👏👏
1/5
TrustpilotDouble booked viewing and poor phone manner
Booked to view a house in Harpenden. Received an email and text confirmation. Arrived at property for appointment and was told the slot had been double booked. The agent offered us another time, hours later, which we couldn’t make. We came from out of town to view the property so this was a major inconvenience. Goodness knows how a slot can be double booked when automatic confirmations are generated. Agent very unapologetic and I have found staff on the phone to be apathetic and unhelpful.
5/5
TrustpilotStrutt & Parker - great result
Edward Church and the team at Strutt and Parker went the extra mile to keep our house purchase on track. The team were super helpful and always responsive. The result - after just one house viewing and a few months of patience and persistence, we are living in a beautiful house in a great location.
5/5
TrustpilotExcellent service from Strutt & Parker...thank you! Petra and team!
I had the pleasure of dealing Petra and her team over the past year through my tenancy with Strutt & Parker. The team were incredibly professional, helpful and efficient. Petra went above and beyond to help me, and I would not hesitate to use Strutt & Parker again for a rental or house purchase, if the opportunity presented itself. Thank you! Kelly G.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strutt and Parker's Guildford office has 495 reviews across two platforms: 63 on Google, 432 on Trustpilot (across the whole business).
Strutt and Parker Guildford is rated 4.5 out of 5 across all 495 reviews, and 4.8 out of 5 on Google from 63 reviews.
Strutt and Parker Guildford, 215-217 High Street, Guildford, GU1 3BJ.
