Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTom was very helpful in all aspect of…
Tom was very helpful in all aspect of the purchase. He let us show builders round the house and understood why we wanted to re negotiate the price after the uh restrictive covenant was presented to us. All in all a good experience and nice touch with the candle.
Paul · 9 August 2023
Agent replied · 23 October 2024
It's been my pleasure. As a company, we don't like to think of ourselves as selling houses, but more as moving people on their property journey. The course of that journey is very often different and assisting with builders or dealing with covenants and negotiations is all a part of the rich tapestry. Thanks for using us Paul and thanks for the review.
★★★★★ 5/5
TrustpilotThe can do attitude of Oliver the…
The can do attitude of Oliver the Managing Director is reflected throughout the team outstanding . What they say that they will do they do . First class surprisingly Excellent service.
Graham · 15 August 2024
Agent replied · 23 October 2024
Thank you, Graham! We're thrilled to hear that Oliver's can-do attitude and the team's commitment left such a positive impression. We appreciate your kind words and are glad we could provide you with excellent service!
★★★★★ 5/5
TrustpilotSeymours Guildford
I have been registered with multiple branches of Seymours, but the Guildford branch have been especiallyhelpful - they managed to help me do 6 viewings in one day receintly, saving me a lot of time and effort. Jasper was experienced, patient and enthusiastic.
Deb · 5 December 2023
Agent replied · 23 October 2024
Thank you for your positive feedback! We're delighted to hear about your experience with our Guildford branch. It's fantastic that they could assist you with six viewings in one day, saving you time and effort. Jasper, in particular, sounds like a star with his experience, patience, and enthusiasm. We appreciate your trust and look forward to assisting you further if needed.
★★★★★ 1/5
TrustpilotLandlords & Tenants Avoid
This estate agent is the worst. They constantly make errors, give incorrect advice, and fail to complete inventory reports I've paid for and then get them wrong. They rarely respond with actual answers and require constant chasing. Their legal paperwork is also full of mistakes.They've treated my tenants so poorly that I now deal with them directly. Rent payments, which my tenants pay on time, are held for over 12+ days, clearly to earn extra interest.Avoid this agency at all costs. They're incompetent, unprofessional, and unethical.
Helen · 10 July 2024
Agent replied · 23 October 2024
We're very sorry to hear about your experience and sincerely apologise for any inconvenience caused. We take your concerns very seriously and would like to investigate further to resolve these issues. Could you please provide us with more information about which office or person you've been dealing with? Thank you for bringing this to our attention.
★★★★★ 1/5
TrustpilotUnprofessional and dishonest
As the reviews suggest stay away from this unprofessional ruthless company. They have treated me extremely badly during my 8.5 years of renting with them. Seymours have falsified many things on the check out report toGain money for the rogue landlord who they spend their time sucking up to due to his VIP status.They rented me a property for many years that had an illegal EPC rating of F. Rules came into effect in 2019Stating all rentals needed to have an EPC rating of at least E to be let out. Seymours and the rogue landlord ignored these rules continue to let out the property until they were issued an improvement notice by housing standards by the council to fit new double glazing to improve the property. The most hilarious part is they want £20 to replace a non working doorbell that was broke when their window fitters installed new windows and an NEW FRONT DOOR and took the doorbell of the mains supply so the door could be fitted. I reported it to them and despite this they are hilarious in trying take my whole deposit for ridiculous things such as this including £2 for a lightbulb when the check states there was a missing lightbulb in the first place. Avoid this letting agent please you will regret it for the rest of your life like me.
Michelle · 8 July 2024
Agent replied · 23 October 2024
Sorry to hear about your negative experience Michelle. We take all feedback seriously and are committed to improving our services. Please reach out to us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
★★★★★ 1/5
TrustpilotSeymours are to be slated
So they say to get in contact as a substandard general reply they do to everyone who gives a bad review here but they don’t say how. So I contacted the agent and Angela answers and says she’s will forward it on to a higher person as she can’t answer any questions and of course no one gets back to me before she rudely tells me that she has another call coming in and has to go because time is money with these guys and cuts me off. If you not going to make them money and your an ex tennant then get the hell out of here is there opinion. Don’t use these illegal traders. They deserve to be investigated. They refuse to let anyone see any properties if they are in receipt of universal credit whether working or not. You’re better off trying Bourne or the letting centre or curchods. Much friendlier people.
Michelle · 7 July 2024
Agent replied · 23 October 2024
Thank you for your feedback. We are truly sorry to hear about your experience and sincerely apologise for any distress caused. Your concerns are important to us, and we want to resolve this situation as soon as possible. Could you please contact Vicky McCourts, who is the Head of Property Management in our Woking office.
★★★★★ 5/5
TrustpilotProfessional letting service
I have found Seymours a pleasure to work with during the letting of our property. We managed to secure a tenant above the asking price within a few days of exchanging contracts. The entire team have been professional, courteous and knowledgeable. Special mention to Marta who has been super helpful.
James · 20 April 2023
Agent replied · 23 October 2024
Special mention for Marta well received and passed on. Thanks for the comments James, very much appreciated.
★★★★★ 5/5
TrustpilotExcellent estate agents
Excellent estate agents, young, vibrant, experienced agents. Paige was especially brilliant, helpful and a pleasure to deal with. I would recommend. No matter what problem during the selling of my house, they were able to find solutions.
Angela · 25 February 2024
Agent replied · 23 October 2024
Kind words Angela, thank you. We've been moving people for over 30 years now which is a long time and with that comes knowledge to navigate the bumps. Its been a pleasure to help.
★★★★★ 5/5
TrustpilotWe have been so pleased with the…
We have been so pleased with the fantastic service that the Seymours team have provided us in buying & selling our house.They have been so professional from the start to finish and we can not recommend them enough. A special thank you to Lloyd, Zo, Archie, Luca, George & Nicola and their team for all their hard work.Many tks Luigi & Dina
Luigi · 29 September 2021
Agent replied · 23 October 2024
The team will be so pleased to hear this Luigi, it means a great deal. Thanks for taking the time to review us.
★★★★★ 5/5
TrustpilotGreat service
Great service from first viewing to completion. Clare was honest and not pushy but maintained good communication throughout and James managed to negotiate a fair price and was always friendly and attentive. Highly recommended. Thanks to James, Clare and the rest of the team.
Josh · 2 September 2023
Agent replied · 23 October 2024
Thanks Josh. It's been a pleasure to work with and share the property journey. If you're passing, pop in and say hi.
★★★★★ 5/5
TrustpilotFirst class service
Very happy with the whole process of buying and selling property though Seymours. The agents, in particular Ryan and Jonny have been so helpful and courteous and very professional. I would recommend Seymours without hesitation.
Mary · 19 March 2024
Agent replied · 23 October 2024
That's really kind Mary, thank you so much. Its been a pleasure to work with you.
★★★★★ 1/5
TrustpilotExperience of a prospective buyer…
Experience of a prospective buyer: Seymours have a group of staff who are friendly and good at organising viewings on short notice which fitted around our hectic lifestyle with a young child.As a buyer we did feel though we were not valued at all by Seymour’s. The communication with us through the offering process was really really bad and often the information passed to us was in a inaccurate or hours late. Buying a property in the UK is stressful enough without poor communication from estate agents like Seymour’s.Across two properties we were interested in we found Seymour’s had created long chains (all including Seymour’s properties almost exclusively) which were susceptible to falling through. Limited efforts were made by Seymour’s in the negotiation process with the default position being ‘best and final’ (even with very few interested parties) which I don’t think benefited either buyer or seller as offers then seemed to fall though regularly. I would also suggest best and final rules are more closely observed including deadline for offers. I understand the challenges Seymour’s face but our experiences with them (on life altering decisions) were regularly upsetting and emotionally draining.
Matt · 1 May 2024
Agent replied · 23 October 2024
Hello Matt. Thanks for taking the time to share your experience, your insights are really valuable to us as they will help us look at our processes. We do have a large market share in the area which is why we often have more than one client involved in a the same chain, equally each client asks that we try to achieve the best price for their property. When there is more than one individual interested, often the best way is to request best and final offers. Clearly an issues can arise where an offer is made and then the individual changes their minds afterwards, which they are entitled to do as every offer and transaction is "subject to contract" by law.In all instances, we have to operate within the laws and regulations, all of which feel archaic at times and we are are a company that lobbies for change. Every person in a transaction, be they a buyer or a seller is really important to us. Experiences that are upsetting or emotionally draining are a concern and ones that we try our best to eliminate wherever we can.
★★★★★ 5/5
TrustpilotSimon Kelso at the Guildford branch was…
Simon Kelso at the Guildford branch was amazing, so helpful and reassuring and nothing was too much trouble for him,made selling nice and easy.
Thank you from Andrea.
Amy · 23 September 2026
★★★★★ 5/5
TrustpilotJoss was amazing
Joss was amazing. He went over and above what was expected. Knowledgable, understanding, polite and friendly. I highly recommend letting Seymours handle your house sale.
Miss · 30 August 2024
Agent replied · 23 October 2024
Thank you so much for the kind words! I’m really glad Joss was able to provide such great support and go the extra mile for you. It’s fantastic to hear that you had a positive experience, and your recommendation means a lot!
★★★★★ 5/5
TrustpilotExcellent teamwork ...
Everyone we dealt with was professional, efficient, friendly and helpful. In particular, our thanks to Chris who did a great job negotiating and Phil who was welcoming, courteous and put us at ease during viewings.
Jan · 27 February 2024
Agent replied · 23 October 2024
Thanks for the feedback Jan. We're glad to hear about your experience with our team, especially Chris and Phil. We strive to provide professional, efficient, friendly, and helpful service to all our clients.
★★★★★ 5/5
TrustpilotI could not be more pleased with the…
I could not be more pleased with the service received from the team at Seymour's. Especially Adam Partridge who has done an amazing job of getting my property on the market and sold in record time. Would definitely recommend to anyone to use Seymours
Tina · 17 July 2023
Agent replied · 23 October 2024
Thanks for the kind words Tina. It's been a pleasure to share the journey with you here at the Burpham office and we can never ask for more than a recommendation. Keep in touch.
★★★★★ 5/5
TrustpilotThe team were flexible in arranging…
The team were flexible in arranging viewings at short notice and from the point of offer being accepted, Simon the move manager was brilliant. Highly recommend Seymours!
Miss · 22 September 2026
★★★★★ 5/5
TrustpilotSeymours has played a major role in…
Seymours has played a major role in helping us to achieve a successful house sale following our dreadful experience with another local agency which was very rude and lacking professionalism.We were extremely disappointed with this first agent who wasted 2 precious months during the summer time where the house market price was at its best to sell our property. This left us sceptic as to being able to trust another agent again. That was until we contacted Mark (Seymours) who managed to convince us to give it a try again with his agency appreciating that he and his team had also managed to sell successfully another house in our same street with a neighbour we knew quite well. We are forever grateful for Mark’s support who has shown a high level of expertise and professionalism during the time our property was on sale on the market. He played an important role in providing an accurate and realistic valuation of our property and in reinsuring us about the unique opportunity we had before the winter came, at a time where we were dealing with multiple personal challenges in our life. We would also like to thank his team and more specifically Simon, Alan, Billy, Gary and Sahil who also helped by maintaining a smooth communication during the entire process. They were extremely professional, very kind and their approach were smooth, removing any ambiguities and/or misunderstandings during the entire process. I have no hesitation in recommending Seymours to anyone hoping to sale their property successfully. Thank you again to all the Seymours team for all their help and commitment. We wish you all a great year 2023 filled with more happy clients like us.
Rose · 4 February 2023
★★★★★ 5/5
TrustpilotOutstanding
From start to finish, an outstanding service. Every staff member was responsive, communicative, helpful and informed. No false promises, no hidden costs, no pushy sales people, no outrageous contract conditions. I can my recommend Seymour’s highly enough!
Joanna · 8 November 2023
Agent replied · 23 October 2024
Joanna, if there's one thing we're all about it's No false promises, no hidden costs, no pushy salespeople, no outrageous contract conditions. We only treat people the same we we expected to be treated. Thank you so much for the comments.
★★★★★ 5/5
TrustpilotFriendly and helpful agents
A wide selection of properties available, all agents are friendly, responsive and helpful. Information is always passed from one agent to the next, so you always feel looked after. Property search was fast and very efficient so highly recommend!
Tunde · 12 September 2023
Agent replied · 23 October 2024
A recommendation is the biggest thing we can hope for. Thanks for the review Tunde.
★★★★★ 5/5
TrustpilotThomas is perfect
Thomas is perfect, he always nice smile, friendly and really helpful, and patient. He took almost a hour to assist me to answer the purchase questionnaire, provide a useful information to me. He is worth to get five stars.
ANGEL · 5 September 2023
Agent replied · 23 October 2024
There's so much more to just buying, selling and renting. The never ending trail of paperwork that's required is often a minefield when you're not used to it. We're here to help with every little detail as long as it makes the whole property journey as enjoyable as possible. Thanks Angel.
★★★★★ 2/5
TrustpilotGo Elsewhere
Slow communication with us as well as communication within their own office - don't blame it on the international factor, that should not have been an issue, especially since you said you deal with international customers all the time. Typos in communication via email as well as on printed property brochures as well as online listing. This is a huge negative and extremely unprofessional. And, still typos in email correspondence after complaining about it. Again, not professional at all for those kinds of typos. Recommended a horrible solicitor but then only recommended a slightly less horrible one after that, but they didnt seem very concerned with our solicitor issues because at that point, they had already made the sale. On that note, I could have and should have used a private solicitor. Would not use Seymour's again.
Judy · 9 January 2024
Agent replied · 23 October 2024
Thank you for the feedback Judy. The communication delays and typos are certainly not reflective of our standards, and we are actively addressing these aspects to enhance our service.Regarding the solicitor recommendations, we acknowledge your concerns. Your experience and comment are invaluable, and we are committed to learning and improving.
★★★★★ 5/5
TrustpilotQuick introduction of good potential buyers.
Nick visited in February when we still had a tenant and the flat was quite tatty. Three months later, after a refurb, he came round and revised the estimate upwards to reflect the improvements. In the event, we had four viewings in five days and got an offer in excess of the new valuation.Well done indeed. Sale not done and dusted yet but full expectations of a prompt and successful completion.
Stewart · 24 June 2024
Agent replied · 23 October 2024
Thank you for sharing your experience Stewart! We're glad Nick was able to provide an updated estimate that reflected the improvements. It's fantastic to hear that you had such a quick response with multiple viewings and an offer above the new valuation. We're optimistic about a smooth and successful completion as well. Well done indeed!
★★★★★ 5/5
TrustpilotKirsty was amazing!
Kirsty was amazing!I was on the purchase side rather than them acting for me on a sale but despite this it felt like she worked with my wife and I to get the deal done!Would highly recommend their services to any one.
Bill · 4 April 2023
Agent replied · 23 October 2024
Thanks for leaving such a great review, Kirsty will be delighted to hear your comments.
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