Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience
Had the pleasure of dealing with the knaphill branch of Seymour’s and I would like to say that in particular Simon and jeff have been so brilliant and have done everything they could possibly have done to make our purchase go smoothly so a big thankyou from both myself and my husband.
Suzanne · 6 February 2024
Agent replied · 23 October 2024
Thank you Suzanne for your kind words. We'll be sure to pass on your appreciation to Jeff & Simon. If you need any further assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotAbsolutely incredible!!!
Absolutely incredible!!!After finding a house in September I called and first spoke to Yasmin. I have never spoken to someone so positive and enthusiastic. She booked an appointment and was there for the viewing. After viewing the house I explained that I have a house to sell in order to purchase. Yasmin said what became a regular word for her “no problem“. Yasmin came to the house with her colleague Luke. Both Yasmin and Luke were amazing in the advice they gave. Due to their dedication and professionalism the house was sold in 12 days and a price agreed on a purchase.Yasmin and Luke did everything to secure the house sale and purchase. Sadly complications arose but Yasmin and Luke did everything to reassure and help. I have bought and sold properties before but never has the support been so incredible.At any stage the guys were there to answer calls, emails, WhatsApp even in the evening.Thanks to Yasmin and Luke everything has worked out so well and we moved in before Xmas. I could write another 10 paragraphs to explain how amazing they are.Simply the best - cannot recommend enough 5 *
Mohammed · 6 January 2021
Agent replied · 23 October 2024
Hi Mohammed,What a lovely review, it's great that you've taken the time to write. I would like to be able to pass this on. Which was the office that's "absolutely incredible"?Best, Ian.
★★★★★ 5/5
TrustpilotGreat service experience from Matt
Great service experience from Matt, Hannah and India on first viewing of a flat.
Would whole heartedly recommend Seymour’s to anyone who is looking to move or sell.
Thank you
Andrew · 12 January 2026
★★★★★ 5/5
TrustpilotExcellent Service From Seymours
Excellent service from Seymours in the letting of my rental property. Always helpful. Viewings were arranged with the minimum of fuss and I always got feedback quickly.The contract process was really smooth and straightforward with questions and issues resolved quickly.I have experience of other local lettings agents but in future I will only use Seymours.
E21 · 19 November 2023
Agent replied · 23 October 2024
Thanks Keith, It's fantastic to know that our team was always helpful and that the entire process, from viewings to the contract, was smooth and straightforward. We appreciate your loyalty and look forward to assisting you in the future. If you ever have more questions or need support, please feel free to get in touch.
★★★★★ 1/5
TrustpilotSeymours left us stranded when we had…
Seymours left us stranded when we had signed and paid for our rental property and everything set up, only to find out the owner had agreed to sell through ankther Seymours office post our agreement. An apology doesnt secure us a property. Very unprofessional to say the least. Our property was still be advertised after we had signed and paid. Not acceptable to say the least
Wendy · 8 April 2026
★★★★★ 5/5
TrustpilotJoss is highly knowledgeable
Joss is kind, welcoming, highly professional and extremely knowledgeable. He is understanding towards confusing situations for the seller. Always happy to take one through anything. Has made this process easy and has kept me well informed. I would most certainly choose to sell with him again - 100%.
Miss · 19 March 2024
Agent replied · 23 October 2024
Haslemere is such a lovely place to live. I'ts been a pleasure to share the journey with you and thanks for the comments.
★★★★★ 2/5
TrustpilotPoor Service
Throughout a three year rental, all admin for problem resolution was with the tenant with lack of support from the agency. A shattered window remains unresolved after nearly 4 months with blame attributed to the external contractor they selected. After ending the tenancy the viewings process for new tenants involved daily emails from multiple team members requesting access within 24 hours
Anon · 31 July 2025
Agent replied · 22 September 2025
Thank you for the review, we are sorry to hear of the issues you experienced. We have reviewed all our properties to contact you directly, but have been unable to confirm which tenancy this relates to.
Please may I ask you to contact us directly at lettings@seymours-woking.co.uk to provide some additional information, so we can assist further.
★★★★★ 5/5
TrustpilotJoss is wonderful
Joss is wonderful. He was kind, polite, informative, professional, helpful and went above and beyond on numerous occasions. Has a great sense of humour when needed too! I can’t recommend him highly enough. Absolutely 💯 'ten’ stars 🌟 😊.
Miss · 20 August 2024
Agent replied · 23 October 2024
Thank you, Miss Seymour! We're delighted to hear that Joss made such a positive impact. Your recommendation means a lot, and we're thrilled he could provide the support you needed.
★★★★★ 5/5
TrustpilotAmy has been fantastic throughout the…
Amy has been fantastic throughout the whole process, very through explanation on the options I had right from the start and how long each would take to get to completion. Amy has always been very responsive, Dan was also within easy reach to help out. Thank you very much guys.
Gabriel · 3 January 2024
Agent replied · 23 October 2024
Thank you so much for your kind words Gabriel. We're thrilled to hear that you had a fantastic experience with us. Providing a thorough explanation of your options and keeping you informed about the process timeline is a priority for us.We're delighted that Amy and Dan were responsive and readily available to assist you. If you ever have more questions or need assistance in the future, don't hesitate to reach out.Thanks again for choosing us, and we appreciate your positive feedback!
★★★★★ 5/5
TrustpilotGood experience
Good experience. I needed to find a 4 bed detached property in lightwater quickly. Jonny showed us round 3 suitable properties at short notice. They all matched our requirements and I put in an offer on one, which was subsequently accepted. Jonny was polite and personable throughout, plus he was very knowledge about the local area.
Rob · 8 August 2023
Agent replied · 23 October 2024
As they say Rob, knowledge is king. We've been a part of the neighbourhood for years, we don't just know the houses and the people that live here, we also the best places to eat, drink, exercise, shop and learn. Thanks for using us and always stick your head to say hi when your passing. Keep well.
★★★★★ 5/5
TrustpilotA massive thank you to Caroline and the…
A massive thank you to Caroline and the Seymours team, you have made the process of buying our first home just that much better! We highly recommend Seymours to anyone looking to buy or selling their house - excellent communication, super responsive and always willing to answer even the smallest questions.
Savannah · 8 December 2023
Agent replied · 23 October 2024
Wow, what an amazing shoutout! A massive thank you for choosing Seymours for your first home adventure! It means the world to us that you had a better experience, and we're thrilled to hear you appreciated our communication and responsiveness. No question is too small for us, we're always here to help!If you ever need anything down the road or have more questions (big or small), don't hesitate to reach out. Wishing you all the happiness in your new home!
★★★★★ 5/5
TrustpilotFantastic experience!
Working with Tom has been a fantastic experience. We kept in touch all the way and his advice and direction was valuable. Tom fully understood our needs and the proposals presented were matching with our requirements. The entire team at Seymours is fantastic. And thanks to Ben and Brett. We'll do business again, I'm sure.
Mr · 8 August 2023
Agent replied · 23 October 2024
There's one thing a lot of other agents could learn - less talking and more listening, Love to have you back with us again on your next property journey. #yourpropertypartnerforlife
★★★★★ 5/5
TrustpilotYesterday we managed to secure a…
Yesterday we managed to secure a tenancy on a lovely property through Seymours. I would like to praise the team particularly Jason who phoned me on the morning the house came on the books, booked a viewing that day. Jason and the team then sorted out a potential stumbling block the next day which resulted in the offer being accepted. Well done guys very professional and great customer service
Allison · 13 January 2022
Agent replied · 23 October 2024
Hi Allison, thank you so much for the comments and for taking the time to review us. Jason and the rest of the team will be really pleased to hear what you have had to say.
★★★★★ 5/5
TrustpilotProfessional and personable
I dealt with Simon Kelso at Seymours Guildford. I had requested a valuation of my property. Simon was friendly but also professional and businesslike. He also fitted in with our date and timing preference.
HM · 11 October 2025
★★★★★ 1/5
TrustpilotAwful morals and ethics avoid at all…
Awful morals and ethics avoid at all costs! We have previously experienced awful moral practises after placing best and final bids on a property. A week later after we won the final bid on a property. Seymour’s called back to advise competing offer had since offered over our asking price! HOW is this ethical?? I
Sophie · 18 August 2025
Agent replied · 23 October 2024
Hi Sophie, we can see how frustrating this experience must have been.
To clarify our process: we use “best and final” offers to try to create a fair framework for all interested buyers and the seller. However, we are legally required to submit every offer in writing to the seller, right up until exchange of contracts (unless the seller has given us written instructions to the contrary). Ultimately, the seller makes the final decision, not us. It’s their home and their choice.
That means if a higher offer is received after a final deadline, we are obligated to pass it on and the seller can choose how to proceed. We appreciate this can be disappointing, and we’re sorry if our communication didn’t make these legal obligations and the implications of final offers clear enough.
We’re reviewing how we set expectations.
★★★★★ 3/5
TrustpilotCommunication could have been better
Communication could have been better. There were a number of issues throughout the course of the sale which could have been handled more professionally. They did eventually get the sale over the line but it was all somewhat last minute and stressful.
Fat · 3 April 2024
Agent replied · 23 October 2024
Thanks for the review. We aim to get things right every time, so reviews such as these are so incredibly important as they allow as to understand better and to make changes for the future. Thanks again.
★★★★★ 5/5
TrustpilotSelling your house is a daunting…
Selling your house is a daunting prospect. That said, Seymours was the first choice to guide us through the process.I met Simon who came across as friendly and really knowledgeable about the local market with many years of experience in this field. The sales guide price was pretty much as expected. The pictures were taken a few days later by Mark who made a great job of the brochure. The whole team at the office were on board with the marketing of the house and, to my surprise, 7 visits were arranged within the first full week. The communication from the office was amazing. Emails arrived detailing every visit booked and there were regular calls with feedback and updates from the office. Overall a great service was provided by the whole team. The house was under offer in no time. Again, the background work carried out at the office, was extremely thorough and they constantly updated us on the situation.Whilst the wait for completion goes on, the whole team could not have done more to help with the process of selling a house.With the service received so far, it's no wonder they are the leading agents in the area by far
Pete · 24 September 2024
Agent replied · 23 October 2024
Thank you so much Pete. We're thrilled to hear that the team were able to guide you smoothly through the process and keep you updated every step of the way. It's great to know that our efforts in marketing and communication made the sale process easier for you. We'll continue to support you as you move towards completion.
★★★★★ 1/5
Trustpilotpaid for professional dishonesty & guinea pigging!!
As a seller, I paid them to negotiate the best price for me. However, I was not buying my next property through them though they tried to sell very very hard from their catalogue. Hence I believe I was made the scape goat to do price reduction to complete the sale !.
Ben · 26 August 2025
Agent replied · 22 September 2025
Dear Mr Perin,
We can find no record of you as a client and therefore believe this review may be false. As such, we have passed the matter to Trustpilot to help verify your identity.
The comments made are wholly untrue.
If we are mistaken, please contact us directly, where we would be more than happy to meet with you to discuss your experience.
Seymours has proudly served the local area for over 30 years, during which time we have built a reputation for upholding the highest standards.
★★★★★ 1/5
TrustpilotFirstly Forget your deposit
Firstly Forget your deposit, The professional end of tenancy clean is a joke. Even though the property was deep cleaned it was still not good enough, it has to be on their terms and will cost £300+ for the smallest of properties we had (Par excellence cleaning) . Still waiting for that deposit, 6 weeks and counting, i had to chase ! God knows what a larger property will cost. Throughout my 3 and a half years of renting i never missed a payment, maintained the property to a high standards even though there was a constant mole issue which was never resolved and some scam cleaning company comes and takes your hard earned cash. When it comes to maintenance and tenant issues It’s always someone new you’re dealing with & no clue what previous issues were. Good luck you will lose at least 50% of your deposit probably sitting in an end of year xmas party pot.
Dan · 4 October 2025
★★★★★ 5/5
TrustpilotThey have such a great team of people…
They have such a great team of people working there. So friendly and just all round super customer service.Kirsty Haydon was fantastic, always keeping me informed - I cannot recommend them highly.
Victoria · 22 August 2024
Agent replied · 23 October 2024
Thank you for the kind words Victoria. We're thrilled that Kirsty and the team provided you with great service. Your recommendation means a lot to us!
★★★★★ 3/5
TrustpilotPoor attention to detail, delayed purchase
I completed the purchase of a property in June, having had an offer accepted in February. A large part of this delay was down to the poor attention to detail by the agents at Seymours. When I viewed the property they were ignorant of some basic details (heating system, parking situation, ground rent, building maintenance arrangements) which other estate agents (such as Bourne) had on hand when viewing similar properties. Despite having made it clear to Seymours that, since the property was a leasehold flat, it was very important that I be able to see the terms of the lease as soon as possible, they dragged their feet in getting hold of it, with the result that the purchase was delayed considerably when my lawyer found problems with the lease, especially with the buildings insurance clause which the seller and Seymours actively misled me about.I still went through with the purchase, after securing a reduction in price and some indemnity insurance, but the purchase took far longer than it should have done simply because of Seymours showing a lack of attention to detail and not having accurate information at the time of viewing and after making an offer.Having viewed other properties listed with Seymours I encountered the same lack of basic knowledge about the properties by the agents (I often knew more than they did, having done basic research such as looking up the EPC certificates beforehand), and I generally got the impression of agents who were only interested in getting an offer accepted for the property and then ceased to be interested in putting the effort in to get the sale actually completed.I don't know how much commission they charged the seller but whatever the commission was it was too much for the service provided. If you're selling a property go with a local competitor like Bourne, who at least show an attention to detail.
George · 20 August 2024
Agent replied · 23 October 2024
Dear Mr Potter, Thank you for taking the time to write; we are sorry to hear that you feel you have received an unsatisfactory service from our office. We take our business very seriously and have taken your feedback on board. We deal with numerous sales every month and normally receive glowing reviews. However, we always continuously strive for excellence. We would like to extend our sincere apologies for any inconvenience or frustration that you experienced, As a new manager in the office, I will call you to discuss measures we can take to ensure that this situation does not occur in the future. Kind regards Nolan Dark.
★★★★★ 5/5
TrustpilotExcellent
Very attentive, well informed, friendly & not pushy! Anthony White was extremely helpful & is the reason we have this house as wouldn’t have even looked at it without him persuading us to! Krisy was also excellent with her after sales care & keeping in touch.
Jaydee · 3 November 2023
Agent replied · 23 October 2024
Thank you so much Jaydee. Reviews are so important for the team.
★★★★★ 5/5
TrustpilotExcellent Service: Prompt and Responsible
Greatly satisfied with Alex Jamieson and his team for quick follow-up and responsible approach throughout the process. Their prompt responses and attention to detail made the experience smooth and stress-free. Would highly recommend their services to others.
Winnie · 8 May 2024
Agent replied · 23 October 2024
Thanks for the review Winnie. There's no reason for the process to be stressful and good communication helps to smooth everything out. Its been a pleasure to help you on your journey.
★★★★★ 5/5
TrustpilotSeymour is best agency in town with…
Seymour is best agency in town with great support and care for the property. I have been with them for 5 years with no issues regards to renting or selling. Very professional team with Jenny, Sam and Shaana being great.
Customer · 10 March 2024
Agent replied · 23 October 2024
Wow, there's not much left to say other than thank you so very much!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
