Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSeymours Horsell Are Simply The Best!
After 19 long weeks with a previous estate agent and only 4 viewings, I was a bit disillusioned about selling my property. Seymours in Horsell have been absolutely brilliant from start to finish. They gave me a full and honest appraisal of the market, a competitive price and a fair contract length. Archie was the ultimate professional, turned up on time, called when he said he was going to, friendly and I genuinely felt that he cared. After just a few weeks, I am thrilled to say I have sold and it is thanks to the diligence and care from the whole team who I can’t thank enough. They have helped me realise my dream of moving abroad and I couldn’t recommend Archie and the Horsell Seymours team highly enough.
Donna · 12 May 2023
Agent replied · 23 October 2024
What an amazing review Donna, thank you so much for taking the time and of course for using us. Keep well.
★★★★★ 5/5
TrustpilotOutstanding Service from Chris Pyle, Made Our Dream Home a Reality
We had the pleasure of working with Chris Pyle as our sales agent, and he was honestly amazing! We had some very specific requirements, but Chris was patient, flexible, and always kept us updated every step of the way. His dedication and hard work made finding our dream home possible, and we couldn’t recommend him more highly!
Patricia · 7 October 2025
★★★★★ 5/5
TrustpilotHighly recommended!!
I recently bought my flat with Seymours Estates. My estate agent Clarissa was absolutely incredible. She was so sweet, thoughtful, could always keep me calm when things got stressful..I was selling a flat with another agent at the same time. The difference was striking. With this comparison, I realized how proactive an agent could be. I was so lucky to have Clarissa with me during this long journey. Her kindness warmed my heart.Seymours is very lucky to have Clarissa as an employee. She is really an asset. Thank you Clarissa, thank you Seymours, I could not recommend them highly enough!
T · 31 March 2023
Agent replied · 23 October 2024
Clarissa is a star! Thanks for highlighting the fantastic work she does as part of the Woking team
★★★★★ 5/5
TrustpilotHappy Buyers
Seymour’s have been outstanding in helping us secure an offer on our first home, we received a call from Seymour’s within 30 minutes of us sending in our enquiry through via Rightmove, a viewing was arranged for the next Tuesday. On the day of the viewing the agent was prompt and on time and it was clear that he knew the property as he was well informed and able to provide us with plenty of info as well as answer any questions we had. The experience was very pleasant and we loved the property. We called Sarah to put an offer in first thing in the morning. Sarah was always friendly, polite, professional and calm. She was so helpful and lovely, she really made the whole process much smoother as she took some time to get to know us and to understand why we loved the property. Our offer was accepted and Sarah broke the news to us and was equally as happy for us! Thank you to all the team for Making this happen!
Paula · 3 March 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave such a wonderful review of your experience with Seymours. We're thrilled to hear that we were able to help you secure an offer on your first home.At Seymours, we understand that finding the perfect property can be a daunting task, which is why we aim to provide our clients with a hassle-free and enjoyable experience. We're delighted to hear that our team was prompt, knowledgeable, and able to answer any questions you had during the viewing.We're also glad to hear that Sarah was able to provide you with excellent customer service, making the whole process much smoother. Our team takes great pride in providing a friendly, professional, and calm service to our clients.We appreciate your kind words and are delighted that you chose Seymours to help you find your first home. Congratulations on your offer being accepted, and we wish you all the best for the future.
★★★★★ 1/5
TrustpilotSeymours - Guildford Branch
My experience is with the Guildford Branch. Absolutely awful experience from start to finish. Emma Ross and Nicola Jenkins in particular. Neither knew what they were talking about. This estate agent is disorganised, unresponsive, and completely lacking in professionalism. Emails are ignored, calls aren’t returned, and when you do finally get a response, it’s either vague or clearly written just to fob you off.
They seem more interested in taking your money than actually doing their job properly. Basic things are mishandled, communication is a mess, and any issues you raise are met with delays or excuses rather than solutions.
Dealing with them was stressful, frustrating, and a complete waste of time. I would strongly advise anyone to avoid them unless you enjoy chasing people who don’t care and getting nowhere.
Adam · 27 April 2026
★★★★★ 5/5
TrustpilotSafe & Professional set of hands
We have a small portfolio of properties and have worked closely with Jamie at Seymours for a number of years having instructed them to look after all our letting and management.We have found Jamie to be professional and proactive in ensuring our properties are well let to reliable tenants, and whether markets are stable or volatile Jamie has maintained a level head in advising the best course of action for us.As and when any issues arise, Jamie and his team attempt to resolve them swiftly and amicably and I’ve always found him to have our best interests at heart.We continue to work with Jamie, and Seymours and would highly recommend them to any property owner looking for a reliable set of hands in sales, letting or management.
Paul · 16 February 2023
Agent replied · 23 October 2024
Thank you for taking the time to write this review. We're thrilled to hear that you've had a positive experience working with Jamie and the Seymours team for the management of your property portfolio. It's great to hear that Jamie has been professional, proactive, and provided you with reliable advice. We're glad to have been able to provide you with excellent service and look forward to continuing to work with you in the future.
★★★★★ 1/5
TrustpilotWe had a very disappointing experience…
We had a very disappointing experience with Seymours Letting Agency.
From the start of our tenancy, the property suffered from serious damp and mould issues, particularly in the kitchen and bathroom. The mould was severe enough to affect cupboards and stored items, making parts of the property unusable. Despite reporting the issue multiple times, the problem was never properly resolved.
Although visits were arranged, the “repairs” carried out were only cosmetic (cleaning and repainting), and the mould returned quickly. Even a contractor acknowledged that the issue appeared to be structural, yet no effective action was taken.
What was most frustrating was the lack of timely communication. We waited weeks for responses while living in increasingly poor conditions. The situation worsened over time, and the property became unsuitable for us to continue living in.
When we requested to leave early due to these conditions, the proposed terms were unreasonable and placed all financial risk on us, despite the ongoing issues with the property.
Overall, the experience felt dismissive and poorly handled. We would not recommend this agency based on our experience.
Daniel · 9 April 2026
★★★★★ 1/5
TrustpilotStill having issues with landlord
Still having issues with landlord. Floor is completely broken and insects are coming through that gaps. And he says this isn’t my fault.
Vipul · 15 June 2026
★★★★★ 5/5
TrustpilotEfficient and responsive
We dealt with Paige at Seymour’s for our next home purchase, and she has excelled throughout the whole process, excellent communication, responsive and genuine, which goes a long way when you are buying or selling a property, Paige is a true credit to Seymour’s and if we move again, will be the only choice of agent
Emma · 2 July 2024
Agent replied · 23 October 2024
Thank you for sharing your wonderful experience Emma. We're thrilled to hear that Paige provided excellent communication, responsiveness, and genuine support throughout your home purchase. She is indeed a true credit to Seymours. If you move again, we would be honored to assist you once more. Thank you for choosing Seymours!
★★★★★ 5/5
TrustpilotAngela was great thank you for all your…
Angela was great thank you for all your help .
Zivko · 3 September 2026
★★★★★ 1/5
TrustpilotVery very disappointed with the Letting…
Very very disappointed with the Letting side of Seymours. Visited the property and could see it wasn't clean inside, garden unkempt, packed with furniture, decking a Health and Safety hazard etc.The Agent confidently assured us that:1. Seymours would carry out an inspection prior to the letting and that the following would be in place.2. The property would be deep cleaned before we rented it unfurnished.3.. The dangerous decking would be fixed. Before rental.4. The property would be completely empty.5. The garden would be tidied up.We arrived at the property on the handover day (with all of our possessions arriving 40 minutes later) to find:1. The whole house was dirty, sinks, toilets, cooker, food residue in cupboards, kitchen cabinet door missing, clip on plastic door coming away, the list goes on.2. The decking had not been made safe. 3. There were two large dirty 3 seater sofas taking up a large portion of the lounge.4. The garden had not been touched and was very overgrown.5. The kitchen sink was completely blocked.(Subsequently On day 2 we had to deal with hundreds of flies presumably emerging from the food which had been dropped in the small gap alongside the cooker ).This created huge problems as we could not delay arrival of our furniture and possessions and had to have our belongings delivered into a dirty house and ask our removal men to move the big sofas into the garage which prevented us storing boxes in there.It isn't worth going into the timeline, just to say that the response from Seymours was completely unacceptable. Apparently Seymours don't do the inspection but outsource it and didn't brief the company with the rental agreement. All we were repeatedly told is that Seymours were only the Letting Agent but were not managing the property so when we were quoted the guarantees, apart from the decking which was Contractual, the Agent was just repeating what the Landlord had promised. This was never made clear to us at the viewing or we would never have agreed to pay 6 months rent upfront. We would have just paid the deposit and one month to give us more leverage.When we finally received the Inspection Report it confirmed that the house was dirty, in poor repair etc. and the photographs bear testament to that.We feel very let down, it took days and days plus hours of work to get the house clean enough to live in, 5 days to get the sofas removed and weeks to get the decking fixed. Your letting Agents need to make it quite clear to potential renters if they are just repeating words spoken by a Landlord rather than giving the impression that they are giving guarantees by Seymours.
Carol · 15 September 2022
Agent replied · 23 October 2024
Dear Mrs Clark, We are sorry to hear you were let down by the landlord of the property. We believe that we offered a very good service securing you the property and arranging all relevant paper work and references in a short turn around period. We went above and beyond to help you fill out the r eferences, and we can only apologies that you were let down by landlord not fulfilling his obligations in readiness for your move date. We do now understand the landlord has now fulfilled his obligations since you have moved in. Sorry that the landlord let you down, and we wish you all the best in the future.Aaron Williams, Lettings Manager, Camberley
★★★★★ 5/5
TrustpilotSeymours Guildford - Excellent
Seymours Guildford was excellent with the sale of a house I purchased. They communicated so well with the seller and the sale was completed in two months (no upward chain)Clive Gee, Tracy Williams on the Sales Progression team were in constant communication with me. Alex Bethell, Jasper Cox and all the estate agents always made themselves available for appointments. Great job Seymours. When I come to sell and buy any house in the future I will be coming to your team.
Sandy · 13 October 2024
★★★★★ 5/5
TrustpilotWe recently purchased our first home…
We recently purchased our first home via Seymours in Guildford and could not be happier with the experience. From the initial contact to completion, they demonstrated professionalism and expertise. In particular a special thank you to Clive and Jasper who supported us throughout the process. Overall, we would highly recommend Seymours. Thank you!
Gemma · 17 June 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful review Gemma. Our team strives to provide exceptional service, and it's great to know that Clive and Jasper were able to support you throughout the process. Your recommendation means a lot to us. Congratulations on your new home, and thank you for choosing Seymours!
★★★★★ 5/5
TrustpilotRecent Purchase of Property …
I recently used Seymours Guildford branch to purchase a property. I was looked after by Simon Kelso, Director, right from the viewing until completion when he handed over the keys personally along with a nice bottle of bubbly! I found Simon and his team to be very professional and empathetic at quite a stressful time. Thank you Simon and your Team. Elizabeth Collins
Elizabeth · 12 November 2023
Agent replied · 23 October 2024
Hi Elizebeth, It's been my pleasure to work with you and thanks for the kind comments. See you soon.
★★★★★ 5/5
TrustpilotPositive & Professional
I had a thoroughly positive experience with Seymours. From the initial meeting with James, I felt confident I was dealing with a professional & prepared company. I would particularly recommend Kirsty who I dealt with once the sale was agreed. It was a great help personally to have Kristy’s calm & reassuring help & advice.
LK · 25 April 2024
Agent replied · 23 October 2024
Finding a buyer is only 50% of the process, getting everyone moved with the minimum stress is the other. Thanks for the comments LK.
★★★★★ 1/5
Trustpilot2 weeks and counting too get the…
2 weeks and counting too get the deposit back staff went on holiday so wasn't chased up lack of communication and lack of management avoid if possible if they struggle to chase up the deductions on a deposit after two weeks can you imagine buying a property and then relying on them emailing solicitors ?
Stephen · 24 August 2026
★★★★★ 5/5
TrustpilotAmazing experience
Amazing experience We have dealt with Jonny 95 percent of the time , although contact with all of Seymours staff has been great. Jonny especially has been patient on viewings with us and kept us in the loop at all times. We cannot fault them. Every contact has been positive and helpful.
Vanessa · 6 June 2024
Agent replied · 23 October 2024
Thank you for your wonderful feedback Vanessa, we're delighted to hear that your interactions with Jonny and the rest of our team have been positive and helpful. We appreciate your kind words about Jonny's patience and communication.
★★★★★ 5/5
TrustpilotWhat a great team
What a great team. From our initial meeting with Nick and John to discuss pricing and marketing through to day to day discussions pre sale with Sam right the way through to exchange and completion with Jenny, I found the whole team amazing. They made the whole transaction easy, and took a lot of the stress out the process. We will always be grateful to all at Seymours, but especially Jenny. Keep up the good work!
Peter · 2 September 2022
Agent replied · 23 October 2024
Hi Peter, thanks for the kind words. Thanks for choosing to use us, it's been great to work with you. Regards team Surbiton.
★★★★★ 5/5
TrustpilotFound Seymours very helpful
Found Seymours very helpful especially Chris and Clive.Were prompt for viewings, friendly and were happy to help with any queries I had, responding to my emails promptly and keeping me informed all the way.Were most helpful when I wanted the flat cleaned before moving in. Liaising between myself as a buyer and the seller, great communication all round.
Janet · 25 January 2024
Agent replied · 23 October 2024
We're glad Chris and Clive could help with your journey throughout the process. It's great to hear that you found our communication helpful and that we could facilitate the cleaning of the flat before your move-in. If you ever need anything in the future, don't hesitate to reach to get in touch.
★★★★★ 5/5
Trustpilot"Stressfull" or "Stressless"
Natalie engaged with me in October this 2021 regarding my property purchase. From the outset her professional manner, and commitment to supporting me was obvious from the start. I qualify this statement further because when Natalie said she would do something she did, and her communication was nothing short of excellent. Natalie also helped me with some issues prior to exchange of contracts & ensured I was happy, and indeed the other interested parties, never an easy ask these days. I have nothing more than positive feedback, and Seymours are very fortunate to retain Natalie as she is a great asset to the business. Thank you Natalie for making a very stressful event as “stress-less” as possible. I can’t recommend you enough, great experience supported by your determined professionalism.RegardsSteve Weild
Steven · 7 December 2021
Agent replied · 23 October 2024
What an incredible review Steven! These things always mean so much to the team and Natalie will be especially delighted to read your review. Thanks for taking the time and keep well.
★★★★★ 5/5
Trustpilotwas looking for place to rent
was looking for place to rent. Sam Grundy excellent. Always responded to me and helped me view and secure property. Needed the help as I am disabled and Sam made sure someone waited for me as I am slower due to my mobility issues.
Maria · 27 August 2024
Agent replied · 23 October 2024
Thank you for your review! We're pleased to hear that Sam was able to provide the support you needed and ensure a smooth process. It's great to know he took extra care with your mobility needs. If you need anything else, we're here to help!
★★★★★ 5/5
TrustpilotSeymours in Horsell (particularly Tom…
Seymours in Horsell (particularly Tom Biffen, Charlie Hanlon and Serena Provenzano) are a pleasure to work with. They make an efficient team which gives pragmatic and commercial advice and achieves agreed objectives in a cost-effective and timely manner. They are also very patient when it comes to shepherding clients through challenging decision-making!
JT · 5 April 2024
Agent replied · 23 October 2024
That's great JT, thanks for the review. Communication for us is a really big thing but more importantly, we try to treat people the same way we would want to be treated.
★★★★★ 5/5
TrustpilotI recently rented my first flat with Seymours
I recently rented my first flat through Seymours, and Olivia and Georgia were exceptionally helpful throughout the entire process. They guided me through every step, providing clear explanations and promptly answering all my questions. Their professionalism and support made the experience smooth and stress-free. Highly recommend their services!
Diren · 5 June 2024
Agent replied · 23 October 2024
Thank you for your fantastic review! We're thrilled to hear that Olivia and Georgia provided you with exceptional help throughout the renting process. Your kind words about their professionalism and support mean a lot to us. We appreciate your recommendation and are glad we could make your experience smooth and stress-free.
★★★★★ 5/5
TrustpilotHighly professional and good knowledge of the local market
I was very pleased with the service that I received from Tracey and her team. The approach from Seymours has been highly professional and they have consistently provided honest and sensible advice, informed by their knowledge and understanding of the local market. Tracey secured a decent number of viewings and found me a buyer during a difficult period for house sales.
P · 17 August 2023
Agent replied · 23 October 2024
That's really kind, its been our pleasure helping you on the journey.
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