Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDeceived by Seymours to proceed with purchase
Seymours tricked us with the completion date for purchasing a property, never-ending chains, etc. When we were about to pull out due to delays, they told us we would be able to store our belongings at the new property's garage the day before completion. The person who said to have arranged this (I have it written on emails) is now on annual leave and we've found ourselves stuck in the street with our belongings. No words to describe the unprofessionalism, let alone the integrity of these Seymours people.
Belén · 16 August 2023
Agent replied · 23 October 2024
Sorry to hear this and the inconvenience and frustration you have experienced with us. Your feedback is invaluable to us, and we take your concerns very seriously.We understand the gravity of the miscommunication and the resulting challenges you have faced, particularly with regards to the completion date and the arrangement for storing your belongings. It is our utmost priority to ensure a smooth and transparent process for all.We are actively investigating this matter, including the miscommunication regarding the storage of your belongings. While the responsible person is currently on annual leave. Your experience is certainly not reflective of the level of professionalism and integrity that we aspire to uphold. Please know that we genuinely value your feedback and thank you for bringing this to our attention.
★★★★★ 2/5
TrustpilotPoor communication
Poor communication. Emails not responded to. Most times an automated message says they can't take your call. A lack of updates regarding buying. They need to up their game or loose customers.
Bass_Pilot · 5 September 2025
Agent replied · 22 September 2025
Thank you for taking the time to share your feedback, and we're really sorry to hear about your experience. This isn’t the level of service we aim to deliver.
To help us investigate this properly and ensure we follow up with the right team, could you please let us know which Seymours office you’ve been in contact with?
We’d really like the opportunity to look into this further and put things right.
★★★★★ 5/5
TrustpilotVery enthusiastic and professional…
Very enthusiastic and professional company, easy to get hold of and always answer queries swiftly. Always follow up with actions. Tom Miles has been very proactive and keeps me in touch
Steve · 8 August 2023
Agent replied · 23 October 2024
Thanks Steve. We try to be as accessible to everyone as much as we can, the success of which is constant, open and honest communications that can be trusted. Appreciate the review.
★★★★★ 5/5
TrustpilotSeymour’s was so helpful especially…
Seymour’s was so helpful especially Kirsty.she communicated with every step of the way.
Kim · 16 August 2024
Agent replied · 23 October 2024
Thank you, Kim. We're pleased to hear that Kirsty was so helpful and kept you informed throughout the process. We appreciate your feedback!
★★★★★ 1/5
TrustpilotTerrible Experience as a buyer
We have just pulled out of a house purchase and a large part of that was due to the incompetence of Seymours. Never told the sellers of any of our appointments to visit the house which caused so many delays, the solicitors they recommended we even more hassle to work with, any time we rang Seymours to discuss something they had no idea who we were even though we were speaking with them frequently, their manner came across as very lazy and uncaring. Im not sure what they were getting their commission for. When we pulled out they pushed the blame to us but and took no responsibility, if we had done the purchase through better agents we would probably be in the house now. Such a terrible experience and we feel so bad for the sellers as it could have been such a different story.
ER · 21 June 2023
Agent replied · 23 October 2024
Hello ER. Thanks for sharing your experience, and apologies that it's not met your or our expectations. Could you let us know which office you've been dealing with so we can look into the matter further please? At Seymours, we work very hard on all elements of communication, be they with buyers, sellers and importantly the solicitors not just acting for you but the entire chain if there is one.
★★★★★ 5/5
TrustpilotAaron was a great help
Aaron was a great help, find it tenants for our house promptly, have used this estate agents before and will continue to use them, so much better than others on the market, we were kept updated all the time on all developments.
Natalia · 23 June 2022
Agent replied · 23 October 2024
Hi Natalia, thanks for the review and thanks for the repeat business. It means a great deal.
★★★★★ 1/5
TrustpilotBEWARE THESE FRAUDSTERS!
I rented a property from Seymours recently and when I moved out they tried the classic tactic of falsifying/ exaggerating damages in order to profit. Mark on the worktop? Replace the entire worktop.Mark on the floor? Replace the entire floor. They tried to charge me for a replacement hallway bulb that stopped working shortly after I moved in. They even had the audacity to try and charge me for the entire place to be repainted even though it needed a coat of paint when I moved in! They honestly think that if they press you enough to pay their ridiculous 'damage' fees that you'll simply give in and pay due to ignorance or them threatening you. They think they can refurbish entire properties and bill tenants for the privilege, absolutely shocking behaviour. I've made a complaint about them and sent my evidence to the deposit holding company. If you're in the same situation, email me at seymoursarecriminals at protonmail.com and I'll happily pass on the evidence I have of them lying.
Rob · 11 June 2023
Agent replied · 23 October 2024
Hello Rob. This is quite clearly a distressing situation for you and one that needs to be looked into further. May I request that you contact Lisa our Lettings Director as she would like to know more about your experience. Thank you.lisa@seymours-woking.co.uk
★★★★★ 1/5
TrustpilotFrustrating experience as a buyer
As a buyer, Seymours were difficult to deal with. They didn't show up for appointments we'd booked, and we got bounced around different points of contact, making it hard to get updates. Then when we did find a house with them, we were harassed for updates on an almost daily basis, despite it being their clients, the sellers, that were holding things up. Their various branches do not communicate with each other, as we were still getting bombarded by other branches with details about other houses after we had found ours - most of which did not meet our requirements in the slightest. It all felt quite unprofessional and frustrating, unfortunately.
Megan · 11 May 2023
Agent replied · 23 October 2024
Hi Megan, thanks for sharing your thoughts with us it's much appreciated. Sorry to hear that the experience didn't meet your expectations but please be assured that we will use it to review what we do and to make changes where we can.
★★★★★ 5/5
TrustpilotHouse Sale in Guildford
We sold our house in Guildford through Seymours. We had a couple of roadbumps along the way however at each stage we were given practical and sound advice by engaged and enthusiastic staff. The sales progression team especially stood out for us, actively managing the legal progression and getting us to a completion date with no problems.
Michael · 15 September 2024
Agent replied · 23 October 2024
Thank you, Michael, for your feedback. We're glad to hear that despite a few bumps along the way, the team was able to provide practical advice and guide you through to a smooth completion. It's great to know the sales progression team made such a positive difference in your experience.
★★★★★ 5/5
TrustpilotExcellent service.
From the first time I contacted the Guildford branch everyone I have spoken to has been friendly and really helpful.The advice given has been good and they always have time to discuss any concerns I may have.They had the house on the market quickly and accompanied all the viewings resulting in an acceptable offer in a very short time.I cannot fault the service that they have provided, and thank and highly recommend them.
Marise · 10 November 2023
Agent replied · 23 October 2024
Hi Marisa, thanks so much for the five stars and the lovely comments. It's been our pleasure to work with you.
★★★★★ 1/5
TrustpilotSadly another disappointed landlord as…
Sadly another disappointed landlord as well as tenants. Their communication via email is poor or non existent. They do not carry out the instructions which were agreed for letting a property and clearly their knowledge in legalities is not all it should be. Would not recommend this company at all sadly after thinking we would use them to sell my flat. One very cross Landlord.
Fiona · 21 July 2025
★★★★★ 5/5
TrustpilotFiona was so lovely
Fiona was so lovely, very knowledgable about the properties she showed us and went above and beyond to try and find us a home. Highly recommended!
Benji · 5 October 2023
Agent replied · 23 October 2024
Thanks Benji, Its been a pleasure to help.
★★★★★ 4/5
TrustpilotA 12 year relationship
We worked with Seymours for over 10 years while renting our apartment, during which time they provided contract advice and assiduously collected our rent. When finalising our last tenancy (12 years) there was a slight glitch in the final reconciliation of accounts that was easily resolved because we had kept meticulous records. Susequently, Seymours found a buyer for our apartment, although their rcommended selling price for the property was somewhat above what was finally achieved. Maybe market changes got in the way!
Andrew · 21 March 2023
Agent replied · 23 October 2024
Thanks for leaving such great feedback Andrew
★★★★★ 1/5
TrustpilotSharp practice or incompetence - I wonder which?
If you are a seller please be wary of these agents. We were excellent buyers downsizing, not requiring a mortgage and with no chain beyond the people buying our house who wanted a quick move.We had viewed several houses with Seymours before seeing one online with their W Byfleet office that we liked the look of and in the exact area we wanted. When we contacted them we were told by a senior partner it had been completely withdrawn from the market - so we couldn’t view it - and we then discovered a short while later that it had gone ‘under offer’ to someone else. Frustrating when we weren’t even given the opportunity to view it and the vendor was never told someone else was very interested in their property. In other words Seymours were not acting in the vendors’ interest. I’m afraid this is common practice by agents who may for example, have ‘preferred buyers’ who are also selling with them or friendly developers as ‘favoured’ buyers. If you are a seller please find agents who will act ‘solely’ for you and not in their own interests. This has happened to us several times over the years when buying previously and I’m afraid there are too many agents out there willing to indulge in this type of sharp practice. If an agent behaves improperly and you cannot get redress, please be aware that it is always open to you to complain to Propertymark (who Seymours are a member of) or ultimately to the Ombudsman.
Alice · 17 March 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave a review, and believe we have spoken to you about the circumstances in person. After taking the property on the market to sell, the family informed us that they wouldn't be moving which is why all future viewings would be ceased, this wasn't a tactic or underhand practice as the owners made the decision not to move. The property was eventually sold off market to a buyer who insisted they wanted to pay a price significantly higher than the property was previously advertised for. Again, we're grateful for the feedback and wish you every success with your move.
★★★★★ 5/5
TrustpilotTom and his team at Seymour’s did a…
Tom and his team at Seymour’s did a great job in getting my house sale over the line in a difficult market. I would strongly recommend them.
Paul · 9 August 2023
Agent replied · 23 October 2024
Thanks Paul. A difficult market can be a successful one when you use people with the right experience and knowledge, often associated with a mature, long standing business. Thanks for using us and for taking the time to share your thoughts. Keep well.
★★★★★ 5/5
TrustpilotExcellent, Professional Service
I bought and sold my property in Guildford from Seymour's, with a 20 year gap in between! They gave me a realistic valuation and I subsequently accepted a fair offer. The management and staff were great; I received a weekly update and they acted with urgency on my queries and instructions. The office is in a convenient location in the centre of Guildford. Highly recommended.
Matthew · 22 March 2024
Agent replied · 23 October 2024
It's been a pleasure Matthew, and thanks for the comments. We've been in Guildford for 30 plus years now (although not the same location on the high street) and as we are a unique partner owned and run business, you'll often find the same friendly faces as when you did 20 years ago. Thanks again.
★★★★★ 1/5
TrustpilotWideboys and badly organized…
I found Seymours to be badly organized with endless mistakes, information lost, billing mistakes and staff with a bad attitude etc but worst of all is that I came to feel the people I was dealing with there were completely dishonest and fitted the untrustworthy "Estate Agent" stereotype exactly. Once you have been overcharged, misled, lied to then fobbed off by a wide boy "Director" who lies through his teeth and has a smart-alec answer for everything you come to realize what you are dealing with and that you have made a very serious mistake putting your trust in these people. It is a horrible realization. Wouldn't ever deal with these people again.
Pat · 4 March 2023
Agent replied · 23 October 2024
Dear Pat, thank you for such honest feedback, we would dearly like the opportunity to hear more about the issues you experienced and try to make things right where we can. Please can you email us at marketing@seymours-estates.co.uk
★★★★★ 5/5
TrustpilotGreat and strong understanding of the brief of our sales
When I first was looking for an estate agent, I called on 3 different companies. Seymours estate agents stood out straight away.First , the staff are so professional but they will also tell you things as they are.Second , their knowledge of the property market is second to none.Third, the marketing for the house was of a high quality and the photographer who came was reassuring and knew how to guide us , how to show the different rooms to their best appeal, he was patient and showing us the different pictures as he was taking them.Fourth , the premises of their offices are so reassuring , inviting, clean and they have a feel of slight luxury witch to me was reassuringOliver was the only one out of the 3 companies who understood the brief , the stressfulness of the situation.All the way through out the process , they were in contact with me, encouraging me , reassuring me, and even at the end of the process went out of their way , and the extra miles to conclude the sale. I definitely recommend them 200%
Nathalie · 21 February 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that our team at Seymours stood out to you from the start and were able to provide you with the professional and knowledgeable service that you were looking for. We pride ourselves on providing high-quality marketing for our clients' properties and are glad to hear that the photographer was able to guide you and showcase your property to its full potential.It's great to hear that Oliver and the team were able to understand your brief and support you throughout the process, providing encouragement and reassurance. We appreciate your recommendation and thank you for choosing Seymours to help with your property sale.
★★★★★ 5/5
TrustpilotI stared trying couldn’t have asked fr better serviceto sell my property…
I stared trying to sell my property with another agent - it was over priced and nothing happened.I went to Seymour’s, who gave me a more realistic valuation and good advice when the property still didn’t sell.Throughout the lengthy process of viewings and negotiation, the staff were proactive and kept me informed at all stages.
Tina · 1 September 2024
Agent replied · 23 October 2024
Thanks Tina, it's great to hear that our team kept you well informed and proactive throughout the journey.
★★★★★ 5/5
TrustpilotSeymours Estate Agent
Seymours have above and beyond. The entire sales process to date has been excellent. From initial visit to accepting an offer we have been delighted with the professional and diligent actions of all members of the team that we have encountered.The brochure detailing our property was great and we had a series of viewings a soon as we went to market. We would thoroughly recommend Seymours.
Fred · 9 February 2024
Agent replied · 23 October 2024
That's great to hear Fred, thank you so much. We pay a lot of attention to marketing and we want to present all our properties in a way that reflect the the people who own them.
★★★★★ 5/5
TrustpilotStress free, yes, really
From a quite confusing beginning the end result of my buying a property is solely due to the help and diligence of the crew at Seymours, from salesman, mortgage broker and now customer care manager they have made what is reputably one of the most stressful things one can do to actually a very stress free experience, and for that I am eternally grateful
Toby · 8 March 2024
Agent replied · 23 October 2024
Stress, confusing - all key words associated with buying, renting and selling a home. It doesn't have to be that way. Thanks for using us Toby, its been a pleasure to work with you and share in your journey.
★★★★★ 5/5
TrustpilotI have found Seymour’s very…
I have found Seymour’s very professional and friendly. I like that they confirm everything on writing. They did not put pressure on me in anyway to view properties or when to decide when to put my property on the market with them. If the property I viewed did not fit my requirements they accepted my reasoning. I would recommend.
Christine · 6 June 2024
Agent replied · 23 October 2024
Thank you for your kind review Christine. We're glad to hear that you found our service professional and friendly. We appreciate your feedback about our communication and no-pressure approach. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotTom has been great!!!
Tom has been great! Professional and super efficient! It’s been an absolute pleasure! I would recommend Seymours everyday of the week and twice on Sundays!
Liezel · 1 August 2023
Agent replied · 23 October 2024
We thought it was just easier to copy and paste what you said - after all, we couldn't want for more - I would recommend Seymours everyday of the week and twice on Sundays! Wow, thank you so much.
★★★★★ 5/5
TrustpilotThe team at Seymours in Horsell are extremely professional
The team at Seymours in Horsell are very professional and provided excellent service from start to finish when selling a house. It was a probate sale and was not straightforward but the team provided excellent advice throughout and were very good at keeping us updated at every stage of the sales process.
Gordon · 11 September 2024
Agent replied · 23 October 2024
Thank you, Gordon. We're glad to hear that our Horsell team provided the support and advice you needed during the probate sale. It's great to know they kept you well-informed throughout the process. We truly appreciate your feedback!
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