Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe bought a house in Shamley Green in 2000 through Nigel Mitchell at Knight Frank. Nigel kept in touch since then, advising on the state of the market when needed to know. Last summer we decided to downsize but wanted to stay on the Green. Nigel and his team rapidly generated interest in our house, balanced competing bids and pushed the sale through in time for us to get the house that we sought. He runs a friendly but always professional operation. We were delighted to do business with them.
Jim · 22 June 2019
Agent replied · 20 June 2024
Dear Mr Drummond. Thank you and I really appreciate your comments. Kind regards. Nigel
★★★★★ 5/5
GoogleIn the last few years as a family we have bought and sold a few properties in Guildford and the surrounding villages. I have dealt with James Ackerley at Knight Frank in Guildford on each of these transactions and have always been very happy with the service provided.
An honest appraisal of the property, feedback on every viewing and experienced staff both in the office and out on the viewings make sure that you are always kept up to date.
I would not hesitate in recommending Knight Frank
Louise · 22 June 2019
Agent replied · 20 June 2024
Dear Louise, thank you so much for this, it’s really appreciated and it was a pleasure to be able to sell such a great home for you. Hope you are very happy in the new place! Speak soon. James
★★★★★ 5/5
GoogleWanted to say a big thank you to Morten at Knight Frank, handled my sale very professionally and friendly and as my property was a let property he liaised with my tenants without any issues and made the sale process easier.
Cheryl · 13 April 2024
Agent replied · 20 June 2024
Dear Cheryl
Thank you for your kind words, and many congratulations on your sale!
Wishing you all the best
Morten
★★★★★ 5/5
GoogleExcellent experience buying recently with Knight Frank Guildford. Tim Harriss is a superstar and was incredibly helpful at all times in keeping the transaction on track. 5 stars.
Parin · 13 November 2024
Agent replied · 10 November 2024
Thank you, Parin, for your kind words, which are much appreciated. It was my great pleasure, and many congratulations on your wonderful new home; you will love it there!
Very best wishes
Tim
★★★★★ 5/5
GoogleRecently i have been involved in 3 house sales for family members. It was therefore with some weariness that i approached the sale of a building that i owned with 2 others that had been an office but was to be converted into a single dwelling. It needed a dose of imagination. We chose James Ackerley at Knight Frank following his professionalism and fast reporting turnaround. Not only did James achieve a great price but he never needed chasing on the response to viewings and negotiations. We were very happy with the result but as importantly, the process of sale. Thanks James.
Derek · 22 June 2016
Agent replied · 20 June 2024
Thank you Derek for your review - it is very much appreciated. Hope you are keeping busy and have a great Christmas and a happy new year. Best wishes from us all. Tim Harriss
★★★★★ 5/5
GoogleA huge thank you to Tim Harriss and the team at the Guildford office for the professionalism and dedication you applied to the sale of Farm Cottage. The process became far more protracted than we ever imagined but Tim's calm reassuring manner ensured that when Plan A did not proceed as we had hoped there was always a Plan B and C ready to be activated
Every aspect of the service was provided in a clear unambiguous manner, telephone messages were returned promptly, sales representatives were well briefed in advance of showing potential purchasers the property and negotiations with potential purchasers were conducted transparently such that we always felt in control.
We would not hesitate to recommend Knight Frank and could not imagine using any other estate agent for our future business.
Martin · 22 June 2016
Agent replied · 20 June 2024
Thank you so much for your kind words - it was a good team effort and very glad we got there in the end!
★★★★★ 5/5
GoogleIt is rare for me to say good things about estate agents. However, I really cannot fault Tim Harriss of Knight Frank. We bought our house through Knight Frank in 2015 and Tim was fundamental to making it happen and keeping all sides on board through some quite testing circumstances. Tim is clearly very experienced at what he does. Not only was he knowledgeable, helpful and efficient, he was also refreshingly honest. He knows his clientele and his people skills are second to none. Recommended.
C · 22 June 2016
Agent replied · 20 June 2024
Thank you very much for your wonderful testimonial which is hugely appreciated. We hope you are loving your house and if you need anything, you only have to ask us. Best wishes from the team at Knight Frank.
★★★★★ 5/5
GoogleAlways professional, positive and informative, Tim Harriss and the Knight Frank Team provided us with regular updates throughout the marketing of our home in a difficult market and then guided us through the actual sales process, minimising the inevitable stress arising from the conveyancing process. Tim was never anything but cheerful and supportive and we valued his advice and would unreservedly recommend him and Knight Frank.
Mike and Sally Blundell Jones
Mike · 22 June 2019
Agent replied · 20 June 2024
Dear Mike and Sally. Thank you very much for your kind comments; it is enormously appreciated. We really enjoyed acting for you and wish you well in your new home. Best wishes and thanks. Tim
★★★★★ 5/5
GoogleJames A, Tim C and the team at Knight Frank Guildford provided a very professional and efficient service on the sale of my house. The photographs and brochure were excellent. Tim deserves special mention as he was proactive in finding the …
Helen · 16 October 2025
Agent replied · 16 April 2026
Thank you, Helen, for your kind words. It was a real pleasure working with you and supporting the sale of your beautiful home. We are delighted to hear that you felt well looked after throughout the process, and we truly appreciate your … More
★★★★★ 5/5
GoogleWe are buying through the office in Guildford of Knight Frank. I can honestly say they are by far the best estate agents we have ever dealt with. Morten has been our go to for any information needed. What a fabulous service. We can’t thank him enough.
Liz · 21 June 2023
Agent replied · 20 June 2024
Dear Liz
Many congratulations on your new home.
Thank you for your kind words, it was a pleasure looking after you.
Best wishes
★★★★★ 5/5
GoogleJames Ackerley and his team, including Helena Omerod, were professional throughout the sale of the property. They knew the local market and the requirements of prospective purchasers well. I always received quick responses to my questions and was made to feel that nothing I asked for was too much for them. Very happy with the service provided and would not hesitate to recommend to others. Thank you KF.
Catherine · 22 June 2019
Agent replied · 20 June 2024
Dear Catherine, thank you so much for your kind words, they are thoroughly appreciated. Hope you and your family are well. Speak soon, James
★★★★★ 5/5
GoogleKnight Frank provided an excellent service in both the sale and purchase process. Their team was professional, responsive, and proactive throughout, keeping communication clear and ensuring the transactions progressed smoothly. Even when …
Michael · 16 October 2025
Agent replied · 16 April 2026
Thank you for your very kind words Mr Want,
We were delighted to have been able to assist you with both the sale of your home, and your purchase. We hope you are looking forward to moving in this week, … More
★★★★★ 5/5
GoogleWe recently sold our family home with great help from James Ackerley and his team. James was very sensitive to our decision to sell and did not pressure us. He was extremely kind and guided us through the whole process making it all as easy as possible. His team all operated in the same vein and were a credit to him.
Nigel · 22 June 2019
Agent replied · 20 June 2024
Dear Nigel, Thank you so much for your very kind comments, it’s really appreciated and great to get good feedback, thank you! All the best going forward and would love to come see the new house when you finally get in there. Speak soon. James.
★★★★★ 5/5
GoogleGreat service from Knight Frank Guildford team - James A, James G and Edward C. In the face of good competition, they were persuasive in saying they could achieve a better price than others, with high quality materials (very good brochure / photography) and a discrete, targeted campaign. It's not an easy market currently but they found a good buyer ready to proceed. Thanks again. Recommend for Guildford properties, large or small.
JXX · 20 July 2025
★★★★★ 5/5
GoogleTim Harriss was an absolute gem in securing the purchase of our forever home. The timescale was tight and there were several issues to manage and Tim dealt with these professionally and with humanity. He really connected with us on this purchase as it meant so much to us. I cannot rate him highly enough.
Natasha · 21 June 2020
Agent replied · 20 June 2024
Dear Tanya
Thank you to you (and Natasha!) for your kind words. You have bought an amazing set up and hope you will be very happy there for a long time.
Best wishes
Tim
★★★★★ 5/5
GoogleTim Harriss dealt with the sale of my house earlier this year. It wasn't the most straightforward sale, but he made every step of it as easy as it could possible have been. He combined professionalism and a personal touch perfectly and for that my family and I are very grateful.
Thank you Tim.
Emily · 21 June 2020
Agent replied · 20 June 2024
Dear Karen
Thank you to you (and Emily) for your kind words. I really enjoyed acting for your family and I am just as happy that your wonderful house is being lived in and loved by an equally great family.
Wishing you all well in your new home.
Very best wishes
Tim
★★★★★ 5/5
GoogleExcellent service, knowledgeable advice and dynamic market ideas. James A and James G went above and beyond throughout our sale and my purchase to aid a swift completion.
Tiffany · 1 September 2025
Agent replied · 22 September 2025
Hi Tiffany,
Thank you so much for taking the time to write this lovely review. We loved working with you and were so pleased that we could help with both your sale and your purchase! We wish you the very best for the future.
Best wishes,
James G, James A and the Knight Frank Guildford team
★★★★★ 5/5
GoogleJames G was great at communicating throughout our buying process and offered as much transparency as possible prior to exchange. …
Chris · 16 October 2025
Agent replied · 16 April 2026
Thank you very much for your kind words, Chris. It was a pleasure to assist you with the purchase of your new home. I really enjoyed working with you and I hope we will cross paths again. … More
★★★★★ 5/5
GoogleExpert knowledge combined with a comprehensive personal service. James and Morten were completely committed to selling our property and achieved everything we could have wanted within just a few days. I would not hesitate to recommend Knight Frank. Very user-friendly and an absolute pleasure to work with.
Phil · 21 June 2020
Agent replied · 20 June 2024
Dear Mr Bell,
Thank you so much for your incredibly kind review. Your house was absolutely beautiful and a pleasure to deal with. Likewise you have been a terrific client and we can’t thank you enough for giving us the opportunity to act on your behalf. Thank you very much again and we hope you are enjoying your new home very much. Hope to see you soon,
James & Morten.
★★★★★ 5/5
GoogleI would like to thank the whole team at KF Guildford for an unwavering, diligent and highly professional service.
Nigel Mitchell deserves an extra thank you as his focus and attention to detail at every stage was outstanding.
My thanks to everyone involved in my sale from the top down. Great team - well done.
N · 17 July 2024
Agent replied · 26 August 2024
Thank you so much for taking the time to let us know your thoughts - we finally got there, and thank you again for instructing us.
Best wishes,
Nigel and the rest of the team
★★★★★ 5/5
GoogleWe found Tim Harriss and his team to be extremely helpful, knowledgable and totally honest. We sold our house in Worplesdon through them. Tim was always on hand and his experience over nearly three decades selling houses in the area makes his advice invaluable. I would wholeheartedly recommend.
Jim · 22 June 2019
Agent replied · 20 June 2024
Dear Jim, thank you so much for your kind words. Aside from making me feel rather old, it was a total pleasure working for you both. Best wishes and thanks. Tim
★★★★★ 5/5
GoogleWe bought our first apartment in Guildford through James Ackerley at Knight Frank. We were new to the process and he was very considerate with our nervousness to buy and helped us with every step, advising us throughout the transaction. His knowledge of the market was far greater than any agent we had dealt with in our search to date and gave us the confidence when we came to putting in our offer that we were buying the right home. We absolutely love where we have bought and can’t thank James enough for everything he has done. We would not hesitate to recommend James to everyone we know. Thank you!
Rory · 22 June 2019
★★★★★ 5/5
GoogleWe were seriously impressed with James Ackerley at Knight Frank, Guildford for his professional advice throughout the transaction in a challenging market. Always positive, enthusiastic and communicative. I would not hesitate to recommend James to anyone else and know we will use him without hesitation next time!
James · 22 June 2019
Agent replied · 20 June 2024
Dear James, thank you for your comments. I really appreciate this and it was a pleasure to be able to sell your lovely home for you. Hope to speak again soon. Regards, James
★★★★★ 1/5
GoogleI viewed a house in Guildford this week.
I WANTED TO PURCHASE - WITH CASH & NO CHAIN.
Unbeknown to the vendor...
THE AGENT DIDN'T EVEN CALL ME TO SEE IF I WAS INTERESTED...
Also the agent I was dealing with didn't turn up for the viewing - instead his colleague attended (which was fine), but it would have been polite for him to have inform me beforehand.
When selling a house with...knight Frank or any agent - ensure you push them to earn their money.NegativeResponsiveness, Professionalism
Russ · 27 August 2022
Agent replied · 20 June 2024
Thank you for your review. We would like to look into this but unfortunately, we do not have a record of a viewing. Could you kindly contact guildford@knightfrank.com who will assist you. Thank you
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