Trusted Agent profile · Guildford
★★★★★
115 reviews across 1 platform
2-3 Eastgate Court, High Street, Guildford, GU1 3DE
Knight Frank New Homes's office in Guildford, at 2-3 Eastgate Court, is rated 4.8 out of 5 across 115 reviews on 1 platform, including 115 Google reviews rated 4.8.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
GoogleKnight Frank have handled the sale of our property with great professionalism, good communication and excellent market knowledge, throughout difficult market conditions. James Grillo and his team most successfully combine a well tailored personal service with high efficiency, sincerity and with an ability to deliver quality clients and viewings.PositiveResponsiveness, Professionalism
5/5
GoogleWe recently sold and bought through the Knight Frank Guildford Office. James Ackerley as well as Tim Harriss and their team were delivering an outstanding service. Always highly professional as well as tailored and personal at the same time. Their honesty and superb knowledge of the local market was impressive. Communication was excellent at all times and advice spot on in a challenging environment. I would not hesitate to recommend them!
Dear Daniela, your kind words are gratefully appreciated; thank you so much. We thoroughly enjoyed acting for you in both your sale and purchase. Hope you are loving the new house; it really is one of the best in the area. Best wishes from James and I. Tim
5/5
GoogleOut of all the letting agencies I’ve dealt with, KF was the best ever. Viewings were arranged on the spot and the whole letting process was finished within 4 days max! Absolutely excellent service and very friendly realtors. Was even greeted in the new place with a friendly clerk! Thank you so much Katy and Domante!
5/5
GoogleTim, who runs the Guildford office, was actually the agent for our vendors however it felt like we were his clients. We had quite a few issues with the conveyancing and there was nothing that he wouldn’t do to help sort it out, thinking out of the box and making it happen . A very personal service going beyond where other agents normally don’t.
Dear Ed Thank you for your kind words. I have to say it was very much a team effort so huge credit to you both for also being so proactive. Wishing you all well in your fantastic new house. Best wishes Tim
5/5
GoogleThe whole process of selling our house and buying our new house was excellent and seamless and I could not recommend James Ackerley highly enough. His understanding of our needs and delivery of service was second to none and we genuinely felt we had our own dedicated property agent.
5/5
GoogleTim Harriss looked after our recent house sale and provided us with a genuinely excellent service. He and his team were always professional and importantly very communicative with frequent updates and advice when required. He has a knack of making you feel as though you are his only client and his top priority which was appreciated. I wouldn’t hesitate to recommend him.
Dear Roger, thank you for your review which is much appreciated. I genuinely enjoyed working for you both and so glad you sold to people who will respect the house as much as you did. Best wishes. Tim
5/5
GoogleMorten and James at Knight Frank were really excellent dealing with the sale of our house. And the marketing material was brilliant (big thanks, Helena!). We had quite a ride through to exchange and you were really effective at shepherding us all through - thanks again. And also thanks for finding us a really perfect off-market rental!!
Dear Chris, Thank you for your really kind words, especially in the pursuit of not an easy exchange. It was a pleasure for us to sell such an amazing home, thank you. Very glad you are happy in the rental and all focus on finding you your next home. All the best, James.
1/5
GoogleWorst estate agents. Would not recommend. Rented an apartment from, had a tile broken. Took them a full year to get it sorted, while trying to push the blame on me. When it was finally fixed, they completely ignored my requests regarding compensation for time that I wasn't able to use the bathroom.
Hi Mr Tahir, We are sorry to hear you are unhappy with the service. I have spoken to our Property Management team who I believe have been in touch with you recently. A member of the team is looking further into this and will be in touch to discuss this with you further.
5/5
GoogleKnight Frank rose extremely well to the challenge of selling the Grade II listed family home in what has been a very difficult market. As executors we are most grateful to have achieved a good price and quick completion at the end of a professional and persistent sales effort
Thank you so much for your thoughts and I am delighted that we completed just before Christmas, a good Christmas present!
4/5
GoogleJames Grillo at Knight Frank acted on the sale of my house last year and was a pleasure to deal with. Efficient and knowledgeable and keen to ensure that everyone in the transaction knew what was happening and when. Made the whole process as easy as house selling can be!
Adelle, Thank you very much for the review and I trust that you are enjoying the new home. Yours, James
4/5
GoogleOur sale was complicated but James persisted with the complexities and nursed all involved parties in the buying chain along where many would have given up. Full marks for effort. One of the main learning points for ourselves is the importance, in a slow and tricky market, of the role of the estate agent outside of the traditional roles, particularly in chasing solicitors to ensure that monies are in place at exchange and completion. This is a changing world and we all need to change with it.
5/5
GoogleDear James, Please pass on our congratulations and very best wishes to the buyers after our exchange today.. They have bought the most wonderful house and, more importantly, home.We wondered if they may like to join us at home for a glass of champagne in the near future but we are unable to contact them directly. Can you help us? May I also add that in the present very difficult world of estate agency, you stand out as an example of how it can be successful, complimented by Oli. Ever since you helped us with a previous property you have stood out as extraordinary in your profession and our latest experience has only reinforced that view. In most situations nowadays one feels underwhelmed: in our experience you always over deliver. Our thanks to you and Knight Frank. Paul and Suzanne
5/5
GoogleWe bought our house in Guildford with the fantastic help of James Ackerley at Knight Frank. We bought the house whilst still living in Singapore so it was very useful to have the local knowledge and support of James so we could complete the transaction from overseas !
Dear Yan, Thank you so much for this. It really is very kind and appreciated. All the very best, James
5/5
GoogleWe recently bought our property in central Guildford where KnightFrank was the estate agent. Morten Boardman at KnightFrank helped us throughout the process. This was our first experience in the UK and we had engaged with multiple estate agents and Morten’s professionalism stood out. It was an emotional and long journey for us with us hoping to move in by August and finally completing in December. My wife and I wanted to say a BIG thank you from the bottom of our hearts! I would definitely recommend everyone who want to go through the process of buying or selling property in the Guildford area to go with Morten and KnightFrank!
5/5
GoogleIt is rare these days to find such a dedicated team as the Knight Frank Guilford people. They were always friendly and helpful. Nothing ever seemed to be too much trouble. I spend a lot of time in a Portuguese holiday home so they went above and beyond the call of duty to make sure that my house was presentable and if people wanted to see the house at difficult time they made the time. Tim even gave me advice in negotiating for my new house! If you are looking for an efficient and caring agent that you can rely on - then look no further. Jim Fatah
5/5
GoogleKaty at Knight Frank Guildford did an excellent job of organising our new Tenancy. Viewings and the Agreement were quickly and efficiently arranged. A very happy and successful outcome. Thank you
5/5
GoogleI work closely with a lot of the agents in and around Guildford and I am always immensely impressed with the friendly, approachable and professional atmosphere in the Knight Frank Guildford office. Each of the team specialize in certain sections of the market and I am always very impressed with how well they know their patch and their market. they are a pleasure to work with and I look forward to working with them in the future.
5/5
GoogleIs there a better agent in the central Guildford area than James Ackerley. I would argue not. Instantly likeable, trustworthy, professional and thoroughly knowledgable. In a league of his own.
Dear Mark, A HUGE thank you for this. Very kind and appreciated. I look forward to working with you for many years to come. All the best, James
5/5
GoogleSelling my parents' house as executor proved something of a nightmare, as the buyers' survey showed subsidence (which turned out, as I had surmised, to be largely historical). However, James Grillo remained unfailingly upbeat during the intervening months and negotiated with buyers, solicitors and insurance brokers on my behalf whenever necessary. He more than earned his commission, and I would certainly recommend the firm without hesitation.PositiveResponsiveness, Professionalism
5/5
GoogleJames Grillo is an experienced and excellent agent that I would recommend to anyone at the higher end of the country house market.
4/5
GoogleI am a property developer and have dealt with Knight Frank's Henley Office since it opened. I have always found the team an efficient friendly group of people who know you by name when you either call in or telephone and when you leave a message on their voicemail always call back. Matt Mannall, now Head of the Office, runs a very "tight ship" and is an excellent leader of his staff.
5/5
GoogleCameron was excellent with my recent purchase of a new build, he was professional, not pushy and always polite.
5/5
GoogleI have had many dealings with quite a few agents in Guildford and none quite compare to James Ackerley at Knight Frank. He is incredibly knowledgeable about property and the market.
Huge thanks for this glowing review. It’s really appreciated. Thank you. Hope all is well and all the best going forward.
5/5
GoogleTim Harriss @ KF is highly recommended. A complete professional, available to his clients as needed, works hard to sell your property and brings the right team in to support him as needed. You can genuinely trust Tim to do the right thing and I would 100% recommend him to anyone looking to purchase or sell a home in the Surrey area.
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